BT (British Telecom) Outage in Hastings, East Sussex, England

@bt_uk Hi, my broadband still won't work and keeps cutting me off. Landline didn't have a dial tone last night. Not checking now as it has cut my broadband off doing that. Told an engineer coming but no date. Trying to work from home but can't. PLEASE HELP

@bt_uk My services are now working, BT called and I now have a credit of £284.27. I was assured I could refund this to my bank account but I can’t for the life of me work out how. Your website ‘help’ shows me a nice page for doing so but doesn’t show me to navigate to said page. 🙄

Massive thanks and respect to the two @bt_uk engineers who braved horrible weather to finally get my phone line installed this morning. They were great. Now the wait for broadband activation.

@bt_uk I was promised a call last night between 17:00 and 19:00 and no call came - basic customer service would dictate that if you promise a call, you call.

@bt_uk No! Was on hold for 30 minutes and then you shut down your phone lines.

@bt_uk I have been a BT customer for years without complaint. Now, as I try to get my broadband moved to my new property, the service has been dreadful and I’m done with BT. Last straw, the promised call this evening that didn’t materialise despite a text promising it. Disaster!

Fix the audio @btsport the commentary is 3 seconds in front the picture, really hard to watch it Like this

@bt_uk ordered my broadband on the 24th of July, Engineer Visit on the 5th august then cancelled to the 7th then moved again to the 17th!! Do you think I’m not working?!

Darren Fletcher and Steve McManaman has to be up there with the worst commentary team ever #btsport

Even though @WeAreOpenreach have been absolutely terrible about sorting my internet connection, @bt_uk customer service team on the phone have been an absolute dream & make my stresses much easier!

@bt_uk woah 62 mins to a customer support chap in Swansea. After he put me on hold for 23 mins I gave up. It’s simple. I want BT sport. Simple idea, impossible it to achieve would seem. Come on it cannot be that hard.

@bt_uk I'm having trouble sending emails can you help please.

@BTCare bt email not working properly can you help please.

@EE Trying to move to you but you don't want my business by telling me my bank details are incorrect. As a shareholder in @BTGroup @bt_uk this is totally unacceptable way to treat potential new customers.

@bt_uk It’s like a carbon copy of before. It is now back on again. Whatever it is that’s going wrong needs to be fixed / stopped from happening again. If it is just my connection that’s the problem then that needs looking at. If it is at the exchange then that needs sorting out.

@bt_uk Amazing, just about to message you as trying to use this terrible interface that you lot have imposed on us!

@bt_uk who should I contact to request pay phone box removal that is not working and damaged, thanks

@bt_uk hi BT. I've been trying to switch phone, broadband and TV to you since 29th May. Placed the order 4 times, each time it got cancelled. Spoken to 7 of your colleagues in the last 10 days but still no closer to a solution. Don't get why this is so difficult.

@bt_uk I’ve ordered a 4G hub and booked another engineer appointment. Please don’t cancel them this time

@bt_uk It’s ridiculous. What was it that caused the problem last week? Why is it off again less than a week later? What is going on?!

@bt_uk Please, why won’t you help my parents like you repeatedly say you will? My father has dementia, my mother has no idea what to do. You’re charging them £60-80 per month for a rip off tariff. You say you’ll send them account and tariff info so we can sort it, you never do.

@bt_uk Still having issues just been at work past few days

@bt_uk Do you have a phone number I can call? Internet is very poor