BT (British Telecom) Outage in Balfron, Stirling, Scotland

How ******** is John Robertson a manager 😂, Nae clue about football what so ever spoke nothing but utter nonsense that whole show @btsport @btsportfootball #Rangers #Hearts

@DimensionalSton @bt_uk Hi, So sorry to hear this. I apologise for problems we've caused. Kelly raised a complaint earlier and the team are now working on sorting things out for you.

@Sports_EmmaD @btsportfootball @btsport @RangersFC @BSC_YBEN @EuropaLeague The wankdorfs never took any tickets

Wow honestly every night @btbusinesscare the internet goes down surely it’s about time you get it fixed not a happy customer

Yet again @bt_uk internet mail is down. Definitely moving something more reliable…

@PurdieJeannie Hi, So sorry for the confusion. If you are not a Business user @bt_uk will help you. Again I apologise for any confusion this caused.

@btbusinesscare this has been a total disruption to my business. Costing me money and clients everyday. I can’t believe you are unable (or unwilling) to escalate this issue. I will see it through but could NEVER see myself recommending BT to anyone again.

@bt_uk No idea what the speed is but I do know when it gets so slow you can’t load anything and revert to 4g on my mobile. The hub lights do sometimes cut out but more often it tells me I’m connected and then the loooong wait!

@bt_uk The signal is slow, dropping and disappearing altogether! It is not reliable! Tried reporting though finding anything on BT website is a major task in itself! Any time I test the speed and connection it tells me it’s good and no fault. #Homehub5

@bt_uk what’s going on BT. My internet has been crap for months and it’s getting worse! The diagnosis tells me it’s fine but the reality is totally different! I’m using mobile data, which I pay for. I also pay for an internet connection!

10 years a customer of @virginmedia and they just tell you that if you want to reduce your bill to a reasonable amount you can’t and their first offer is to disconnect you... which takes 30 days. Looking forward to something new with @SkyUK or @bt_uk now. #Shambles

@bt_uk over 6 hrs of phone calls to you. 4 phantom installations, 2 text messages confirming installation date for the 2nd July, not to mention a letter stating same..waited in all day. Nothing, not even a phone call. Never mind that I am obliged to pay you for two months....

@bt_uk @MeganCare4 @BTBusiness Hi, I am sorry to hear this. Could you please DM so can help. thank you so much

@bt_uk @garypoulton I supported bt for years now and now they supporting sum one else I have to pay more to watch what my money all ready paid 4 bad show catch it on utube morra 4 free

@btsportufc cancelled am not paying extra for #ufc events even if it is only 4 events a year ! Stupid marketing decision and I reckon you are going to lose a lot of customers because of this 😡 #btsport

Absolutely shocking customer service from @bt_uk !!!

@bt_uk was horrendous. The resolutions to my complaint offered by manager on the phone were frankly insulting. The only reason I had the complaint closed was due to being so frustrated with my experience that I couldn’t continue- manager also refused to allow me to speak to (c.)

@bt_uk Long story. My account was incorrectly cancelled, BT acknowledged the error and set up a new one, no o/s balance. Yesterday £2019.07 is taken for cancellation. Phone to resolve & complain and the customer service on offer, in particular from the first gentleman I spoke to (c.)

@bt_uk What a total nonsense but completely predictable. I’ll just cancel the direct debit

@camperonbf1 @DaveGoody84 @5liveSport @BBCSport @jjenas8 @rioferdy5 Watch him on @opengoalsport not as bad as he acts on btsport

That’s me been on hold for HALF AN HOUR and I have now phoned 10 times this week and been on hold for 10+ minutes each time - awful service from @bt_uk @btbusinesscare

@theflappitpub @BTBusiness @BTCare Hi, Not good to hear this. A complaint has been raised. The team dealing have been contacted and asked to call you back. Thank you for highlighting there has been no response to this and sorry about the delay in responding.

@007_Rebooted @Inter @OfficialSSLazio @btsport Wtf do I know.

@007_Rebooted @Inter @OfficialSSLazio @btsport See the ref elbowing Nainggolan out the way. Gags. Take no crap in Italy.

@bt_uk @BTCare @TheEveningTimes @Daily_Record No date for getting their own network sorted or a date for me. Claim they can’t even get me basic “copper” broadband in interim, despite telling me weeks ago they would. (I have confirmation emails). Now I’m just told I’ll get an update on the 2nd...not a solution. Happy New Year

@KThomsonAcademy @btsport What gets me is it come from a Quick Saints free kick 🙈 we are allowing teams to get in a low block cause of how slow we are

@bt_uk @BTCare Going into the 4th week with no internet. Unbelievable you’re allowed to cancel the previous internet connection without getting me sorted even with the most basic. Customers an after thought, in fact, not even a thought.

1/2 On the phone to @bt_uk to sort out my @btsport account and watch football on my phone. However your customer service agent isn’t very helpful and won’t listen to what I say. Now she won’t accept that I’m having issues even putting my email address in to get my BT ID and log.

@andystock22 @SkySports @SkyUK @btsport that was down yesterday hopefully no such issues next weekend

@BTCare We are through now, hopefully there will be a resolution at the third attempt.

@SkySportsBoxing @SkySports Sky sports interviewing a heavily concussed fighter. After a battering. Horrible organisation. @btsport please outbid this mob for the SPL and CL. Thanks in advance.

@BTCare Someone is coming out on wed to Hopefully sort it...7 days since i highlighted the fault....Disgraceful service

@TheCelts_1888 @CelticNation67 @btsport @SkyUK @chris_sutton73 @mstewart_23 @stephencraigan Its massively less but you are attacking SKY for the current deal BT are massively under paying for the football to and not prepared to get anywhere close to SKY's offer. They thought they could get it on the cheap. So no its not what it boils down to

And I thought sadiq‘s dive on Sunday would be the worst this season 😂 well @btsport step up mr neil lennon who has just made a bigger tit of himself than he usually does!

Must say, i thought the #btsport analysis was poor. Making it all about injuries, decisions and the questions to #christie and #sinclair were just odd.

@lexsteven @SkySports @ElevenSports_UK No way M8 I’m already paying out 2 much for both @SkySport & @BTSport so will have 2 live without my #LaLiga fix this season

@btsport @btsportfootball which bit of spoiler alert don’t you understand? Watching Napoli v Liverpool and you announce goals in Spurs V Barca game which I’m recording to watch later... not gonna bother now... just stupid

@FreyaNatural @BTCare Hi, So sorry to hear this. Is your order with BT Business or Residential services so we can get help to you. Many thanks

@MrJJuK @Channy_lou12 last night the red button had the #astonvilla game on with ONE overhead camera and a crap commentator - while other game was on TWO channels. From Feb Sky will be able to supply BT Sport channels and set the price. #btsport

@Boaby25 @SkyUK @BTCare Because the bastards wont install Fibre in my area our WiFi is shit! Bought WiFi extender and it’s made heehaw difference. Sky we don’t have since the bad weather waiting on SkyQ getting installed.

@btsport why are you employing Rangers hater Hartson to pass comment on Rangers,no Rangers fan gives a flying **** what he thinks

@wonderplatinum @BTCare Hi, Were you able to get help from the complaints team about this?

@BTCare UNBELIEVABLE! “Major outage” in my area from 24/8. Online status msg STILL says “shd be fixed 26/8” Auto phone msg: “expected 2 b fixed in 2 hrs” -FOR THE PAST 2 WEEKS! Calls to non-UK call centre go round in circles, disconnect. FOR THE LOVE OF GOD @BT DO SOMETHING??!!

@BTCare Still same message 23.00 6/9/18! “Reported Fri 24/08/2018 at 07:44 PM. Expected completion Sun 26/08/2018 at 06:00 AM” still no Netflix etc. WTF is BT/OPENREACH doing? Joke of a service

@BTCare @ppitstop27 Hi, Aside from the website the engineers post updates on Freephone 0800 169 0199 although you can speak with one on Freephone 0800 800 154 who can help.

@BTCare Of course you can fix it. That's what the ELC team was supposed to do. By supplier you mean your own monopoly, Overreach. What's their excuse this time?

@BTCare You should really train your staff better then. I pointed that out to your customer service advisor and was told that even though it’s a different line there is a joined up database for every address that would inform @virginmedia that you were currently providing service.

@Badams1983 @bt_uk Restart you hub.I had a similar issue at midnight.

So it has been already a month with no wifi at all. I've spent a total of 11 hours on the phone to solve a problem that still is not fixed. Never hiring @bt_uk again. Worst broadcast company I've even seen.

@Switchtobetter @virginmedia @mrpbarrington @bt_uk It's funny as 6 months before that a virgin worker came mine for a repair and said god help you as things are going to get worse as there moving most call centre jobs abroad.. He said he would never have virgin media or mobile

:( @bt_uk I have slow as **** wifi with constant packet loss

@Switchtobetter @virginmedia @mrpbarrington Yes when your complaining and there script don't show a response, you hear them panicking, you say put me through to uk, they say it's no longer there then hang up.... Can't wait for @bt_uk to get full now TV so I can record sky channels I'll be leaving virgin then

@motomatters @Booya007 @SimonHbikes It’s frustrating that I can get the BTSport app on my Amazon Firestick but can’t get a log-in as I’m not a BT Broadband customer. If they sorted it I’d sign up. I get free BTSport on my phone with EE but is cleverly done so I can’t cast or screen-mirror to a TV set. 😏

@bt_uk The excitement starts soon ! We’ll that’s what I was told 30th October Then yesterday it was our engineers have been delayed Today it was we may not get them there until 22nd November #Service my goodness No #Broadband !!

@CosPearlyTog @MattyBanksDRFC @btsport @WWEUK Hopefully but don’t forget that sky was the reason we couldn’t (legally) watch the network for months after it first launched.

@BTCare all I’ve tried to do is cancel BT & Sky Sports on my TV package & extend my broadband contract, & you’ve cancelled ALL of my BTTV. I also have 12 emails about receiving kit, returning kit & my phone line. I need to spend another hr on the phone tmrrw sorting this out!

@bt_uk I want this sorted this week and make sure never happens. Also manager said you received a transcript of the call and she said it 3 times not hearing me saying i did not. When finally listened she said she did not say that and I will receive it in 7 days. That is too late!