EE outages and service status in Whitby, England

Problems in the last 24 hours in Whitby, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Whitby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Whitby, England

Latest outage, problems and issue reports in Whitby and nearby locations:

• 
  Louise Cornforth (@Heyitslouise543) reported 12 minutes ago from Whitby, England

  @EE huge help needed. I had my phone stolen so I got my sim blocked. Managed to get a replacement phone and sim. How do I get my old number back

• 
  #hellomynameis Paul (@pauljonesking) reported 48 minutes ago from Loftus, England

  So both @bt_uk and @EE are unable to speak to let them know I need to change my payment information because the systems are down!! Welcome to modern Britain and the business world #shambles

• 
  Louise Cornforth (@Heyitslouise543) reported 50 minutes ago from Whitby, England

  @EE It’s due October. I can upgrade early but the cost is ridiculous. It’s cheaper as a new customer and I have been with you guys for yonks so it’s a bit naughty

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Martin Elliker (@MartinElliker) reported 7 minutes ago

  @EE I still want to know in presise detail the following a) Why was my complaint closed without consultation with me? b) Why did it take so long to close out the order so I got what I am paying for? c) why wasn’t a team leader interjected into this matter(still not heard from anyone more senior)? d) why wasn’t it me that was doing all the chasing to get a resolution So you’ve apparently been voted the ‘BEST’ 13 years running - now it’s time to prove why and give me answers

• 
  Julie Walkling🏳️‍🌈🎓🐝 (@JulieWalkling1) reported 7 minutes ago

  @EE I am utterly appalled at you. Shifted early July as @BTGroup encouraged me to. Loads of issues have come up, still no fibre & appt moved 3 times, & when I’ve tried to call to speak, no way at all. Went to complain, could only do via AI and it kept stopping me from typing 😡

• 
  Luz I. Zepeda (@lucy_zepeda) reported 7 minutes ago

  @EE I’m currently abroad in Mexico and paid to have data for 15 days. The provider in Mexico @MovistarMX is absolute crap and I’ve had no internet for the last two days. Is there a way I can change provider to @telcel or get a refund?

• 
  T 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@mr_tjc) reported 10 minutes ago

  @btsport @EE @SkySportsF1 I`m not sure who to contact about this tbh but my BT box TV guide is showing the Indycar race should have started at 18:00 on Sky F1. Instead it`s yet another re-run of today`s F1 race. This is not the first time this has happened. Really poor.

• 
  AVWFC Lionesses (@avwfclionesses) reported 16 minutes ago

  @Lionesses @EE Don’t want to have to login to your app. Where’s your web link??

• 
  jellybean1976 (@jellybean_7676) reported 16 minutes ago

  @EE what has happened to your customer service recently?? The last 3 calls have been awful. Today, an agent literally said that she refused to help me - she was unable to send me a verification text. She refused to ask for help then refused to help me any further.

• 
  ♏️ (@Nov81979) reported 17 minutes ago

  @EE how do I make a complaint when I am not an EE customer

• 
  Ni(i)na Supremacy 🦈 (@CW_Skaters) reported 18 minutes ago

  @EE Well, you sent me an email a week ago begging me to return so I'm fairly certain the service was cancelled.

• 
  Jade ˚ ༘♡ (@missjadecx) reported 20 minutes ago

  @EE can you help me please. I have been trying to get on your live chat for ages and I can’t get through and I can’t call. This is urgent….

• 
  Scotland The Great (@ScotlandTheGr8) reported 21 minutes ago

  Can't believe after 18 years, I'm going to have to leave @EE because Virgin have a much better offer on their Broadband and TV - over a £15pm difference for like for like basis! Retentions unable to come down any more.