Giffgaff

Giffgaff Outage Report in West Malling, Kent, England

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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of Giffgaff reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Giffgaff Outage Chart in West Malling, Kent, England 12/07/2025 23:05

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Most Reported Problems

The following are the most recent problems reported by Giffgaff users through our website.

  1. Wi-fi (56%)

    Wi-fi (56%)

  2. Phone (21%)

    Phone (21%)

  3. Internet (14%)

    Internet (14%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Giffgaff Issues Reports Near West Malling, England

Latest outage, problems and issue reports in West Malling and nearby locations:

  • richardlloydact Richard Anthony Lloyd (@richardlloydact) reported from Dartford, England

    @giffgaff have just switched to you, no link to keepnold number sent, tried to log into an agent and got access denied. Away from home and no one can get in touch. Please help ASAP!

  • Bukom_Boy Mr Wellington (@Bukom_Boy) reported from Sutton at Hone, England

    @giffgaff is there a problem with your network coverage ? My network has been off since 12 noon and it’s still not back.

  • richardlloydact Richard Anthony Lloyd (@richardlloydact) reported from Dartford, England

    @giffgaff Too late. As I work away I can’t afford to think I maybe won’t speak to my family when I need to. I am cancelling. If you could furnish me with your member service email please; I can’t seem to find that on your website. Thanks.

  • dougshaw1 Doug Shaw : Artist and Consultant (@dougshaw1) reported from Sutton at Hone, England

    Hey @giffgaff I started using your network just over a year ago. Since switching I frequently experience a loss of internet connection which only re establishes after I turn my phone off and on again. Any ideas why this might be? Thanks in advance.

  • Johndartspur John H (@Johndartspur) reported from Gravesend, England

    @giffgaff Hi contacting for my friend Maggie who's an OAP she has bought a £25 goodybag at roughly 3am today and its not showing up in her credit can you private message so I can give you her number as she can't contact anyone for help

  • Loucathwil ☃️🎄🦌loucathwil🧵✂️🧸 (@Loucathwil) reported from Bexleyheath, England

    R.e. the @giffgaff phone app, it NEVER remembers my password, and neither do I, as I'm always forced to add capital letters and other details I will never remember. Please make your services more accessible to those of us with neurological handicaps xx #neurodiversesquad

  • AzukaFred Wang Lin (@AzukaFred) reported from Dartford, England

    Okay, so it’s not just O2. People on other networks are having issues too O2, Three, Vodafone, EE, Giffgaff with most the issues BT, Tesco Mobile & Virgin Media with a few

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

  • Ser_Pyrro P@ul is getting bored... (@Ser_Pyrro) reported

    @giffgaff Unless you have a customer service issue. Absolute worst. 9 days and never once got a real-time chat with ANYONE but got bounced around about 10 different people, sometimes waiting days in between replies... AWFUL

  • javaKrypt Stephen Jordan (@javaKrypt) reported

    I find PAYG SIMs to be great then die bc of throttling. I can barely load anything on VOXI anymore. #slow giffgaff: Jul '13-Jun '17 (3y 11m) Virgin Media: included with broadband package? (6m) iD: Jan '18-Oct '18 (9m) VOXI: Oct '18-Jun '21 (2y 8m) Three: Today - lets see...

  • Rollo_Official Call Me Rollo 🧡 (@Rollo_Official) reported

    Forgot to tweet this out , legends from giffgaff (UK) , sent me a offer for a iPhone 12 and I don't have to pay anything for the first year :D , new phone should be here *today* morning! :D ( I give back my old crap phone )

  • _gordongeorge Gordon (@_gordongeorge) reported

    @giffgaff I've reported this before and it wasn't fixed. Over to you to try and fix it. It was on the Android app. Please don't ask me to contact others at GiffGaff, I don't have time.

  • mac_plastic PlasticMac (@mac_plastic) reported

    @giffgaff It's now 14 days since I activated my replacement SIM. Still not connected to the giffgaff network! Last I heard, "the engineers are working on it ..." and that was last week ...

  • EmmaRa70 Ems6170 (@EmmaRa70) reported

    @BRUMSTOKIE Smarty do 30gb data with unlimited calls and texts for £10 per month. They use the 3 network. Giff Gaff do 25gb for £15 with unlimited calls and texts and use O2 network. Customer service is better with giffgaff.

  • katyasoph95 Kat (@katyasoph95) reported

    So upset with @giffgaff who did not put my full address on my package for my new phone. Now it’s been delivered to the wrong place, I tracked down the building but it’s been taken😭 now out of pocket with no phone!

  • microfichetacos emerson 🇪🇺 🌈 (@microfichetacos) reported

    @Kamaljeetgill @chimenesuleyman Definitely giffgaff. They use the O2 network but offer SIM-only plans that are ludicrously cheap - I'm on a £10 per month tariff and get something absurd like 10gb of data which I never manage to use up!

  • boblomu85 Boblomu85 (@boblomu85) reported

    @giffgaff Hi there, I actually do get 3g / 4g at the house - I'm writing to you now. It's just the upload speed (mainly) that is poor, or at least very patchy, making it hard to do video calls. But thanks!

  • HardCand Zack (@HardCand) reported

    @virginmedia PLEASE that's all Im asking, someone to genuinely look into this. It went down 3 times already this morning and I missed my 9am meeting. I had to go out and get a giffgaff goody bag to use 4g now... Im losing money and have to spend more money to keep working