Giffgaff outages and service status in Leicestershire, England

Problems in the last 24 hours in Leicestershire, England

The chart below shows the number of Giffgaff reports we have received in the last 24 hours from users in Leicestershire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Giffgaff Issues Reports Near Leicestershire, England

Latest outage, problems and issue reports in Leicestershire and nearby locations:

• 
  Jamie Lewis Rennie (@JLewisRUK) reported 5 minutes ago from Leicestershire, England

  @giffgaff I’ve done the complaint and gave them the reference number to the last one.

• 
  Shamir Mawji (@shamirmawji) reported 12 minutes ago from Leicestershire, England

  @giffgaff hello I joined a few months ago as I was getting slow 4G speeds on my previous network. After joining giffgaff it was loads better and now has slowed right up again. Please can you help? When I run a speed test it seems that the speed is capped at under 5mbps!

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 14 minutes ago from Narborough, England

  @plusariworld Also, Giffgaff use O2's network which is decent for coverage, but data speeds aren't as fast as Vodafone or EE

• 
  njd (@nixjd) reported 25 minutes ago from Loughborough, England

  @giffgaff You have replied on messenger but we are getting nowhere we have been told this could take another 5 days I do not want to open up another SIM card with you I just want the SIM stopped it is in the wrong hands. Your customer service is terrible 😡

• 
  Oliver Fytche-Taylor (@OllyFT) reported 25 minutes ago from Chadwell, England

  @iD_Mobile_UK @O2 @giffgaff As expected, and despite the promises, I have received no call back for a third (and now final) time. Please escalate the complaint as requested - I've had three commitments for a call back only for you to miss every single one of them. Beyond poor service.

• 
  njd (@nixjd) reported 30 minutes ago from Loughborough, England

  @giffgaff shocking customer service my SIM card has been hacked and taken over, my online banking been rinsed. I am not able to speak to anyone, they have no customer service number. I cannot log in because they have reset my password and they won’t cancel my sim. Shocking ! 😡

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

• 
  capellarec (@Capellarec) reported 4 minutes ago

  @giffgaff is there a phone outage in Cambridge? Data working but can't connect phone service

• 
  Sam Greenland (@SprocketEtQuill) reported 8 minutes ago

  @virginmedia Another Virgin Media engineer came out again to bury the cable from house to street. The cable is now in trunking over ground and the internet service was severed. You have said it will take yet another on-site engineer to fix the connection and left me without a connection for the week - until an engineer is available. You have, however, paid £100 towards the cost of the alternative internet provider. Your logic was £30 for data (on a #GiffGaff SIM card which I chose) and £70 for a dongle. I bought a £120 4G modem for external use that connects directly to my #Unifi switch on WAN2, bypassing your hub altogether and giving a connection back to my whole house rather than just one computer with a USB port. Given it's taken since November to bury this cable, I'm not convinced tomorrow's engineer will be able to fix the connection or bury the cable. We will see how the day unfolds. Your contact centre staff all aim to be very helpful, and your service (when it's working) does provide a decent connection most of the time, but your implementation is lacking.

• 
  giffgaff (@giffgaff) reported 10 minutes ago

  @JakeMUFCSceptic Please drop us a DM, so we can help. - giffgaff Tasbiya

• 
  Siah (@Isi868) reported 13 minutes ago

  @giffgaff your robot that only works during a specific time in the week is annoying me. What's the point? Customers need support. How can I get the help I need?

• 
  Hamza Butt (@hrbuttpk) reported 16 minutes ago

  Bad bad bad service in CBG. @giffgaff

• 
  The Chumpasaurus (@TheGrumpasaurus) reported 17 minutes ago

  @giffgaff that's it **** off. I'm getting a couple of EE sims as your app, your service and YOU are ******* useless. A waste of ******* time and effort. ******* clowns.

• 
  smallest ferret🔫 (@marcoDuomo) reported 17 minutes ago

  @heroinechrist @entheziz Wtf is giffgaff

• 
  giffgaff (@giffgaff) reported 19 minutes ago

  @mawhinneyjamie2 We completely understand how frustrating this must be for you. Since you've raised a case, we must advise you keep in touch with our agents there, and provide any information that they need there, so we can help sort this out for you as soon as possible. – giffgaff Tasbiya

• 
  Caz 🇬🇧 (@cazjj) reported 20 minutes ago

  @giffgaff @bbuk You've let me down. Please give an email to complain. I CANNOT get into the app as the phone and sim are gone! None of your advisors are helping me!

• 
  Pac Amaru Shakur (@Tupac_19961996) reported 23 minutes ago

  @RolandMbang01 @instablog9ja I have unlimited data with giffgaff uk and I pay £15 every month through direct debit and i connected my smart tv 📺 my laptop 💻 my other gadgets using this unlimited data 📈 this guy is talkin nonsense wtf he’s a criminal smh