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HSBC

HSBC status: access issues and outage reports

Problems detected

Users are reporting problems related to: mobile app, login and website.

Full Outage Map
  • HSBC generated 0 outage signals in the last 24 hours around Sittingbourne, including 0 direct reports.

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Sittingbourne, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Sittingbourne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 15: Problems at HSBC

HSBC is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Sittingbourne, England

Latest outage, problems and issue reports in Sittingbourne and nearby locations:

  • glennbobclark1
    glenn clark (@glennbobclark1) reported from Rochester, England

    Hi @HSBC_UK new phone. Downloaded app. Trying to sign in but wants me to scan QR code on old phone which I no longer have......help! 😳

  • jackwenbourne
    Jack Wenbourne (@jackwenbourne) reported from Headcorn, England

    @HSBC_UK applied for advanced current account, rejected as my credit score is 'not high enough' yet with Experian it is 999. Phoned and assistant was no help, and would't explain why or give further info. Can you help please?

  • TMFeeG
    THE FEE MG! 👩🏻 (@TMFeeG) reported from Maidstone, England

    I bank with @HSBC_UK @HSBC and was referred to the @PostOffice this morning because the counter service in my local HSBC is not actually open as per the TV campaign. It’s in the small print apparently! Even the post office refused to bank our piggy bank money! #poorservice #lazy

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • PhilBird19
    Phil Bird (@PhilBird19) reported

    @Rantsofus1 @HSBC_UK @PostOffice I tried Nationwide and they offered to swap or deposit into an account for me, just a bit confused as to why HSBC or the Post Office couldn’t also provide this service?

  • HamstringTownFC
    Gary C (@HamstringTownFC) reported

    @HSBC_UK why have I lost the ability of OTP and have to authorise every payment know the app. Its impossible as everytime i return to the site after authorising on the hsbc app the payment page has gone back to the homepage. Give me back the OTP option

  • Dist_Alpha
    Distrbution Alpha (@Dist_Alpha) reported

    @HSBC_UK 2 hrs in hell loop of business customer service trying to get my business debit card unblocked. They send me to card services who say they can’t deal with business cards and send me back to them. How can I get out this cycle and someone to please unblock my card!

  • MorganMF9867
    Mark (@MorganMF9867) reported

    @simonhall1974 @HSBC_UK I had the same issue. A tweet remains unanswered and the promised call back within 5 working days is now 7 days and counting.

  • si78475
    Simon Stockley (@si78475) reported

    @HSBC_UK Hi, I havent received my debit card sent to Thailand and your chat/messaging isnt working error 1007. Please help arrange a replacement without calling.

  • ju499
    judith (@ju499) reported

    @HSBC_UK block my card for possible fraud. Fair enough, ask me to ring the fraud team. Fair enough. Can’t put me through to the fraud team due to technical issues your end but my card will still be blocked ! Very poor service.

  • thoang1000
    Toan Hoang (@thoang1000) reported

    Looking at the @Cashplus Twitter feed, it appears that I am not the only one struggling with this problem. For context, @HSBC_UK were able to unblocked my personal account immediately using my voice verfication. What stone aged process is at Cashplus is anyone's guess.

  • BijuGopinat
    Biju Gopinath (@BijuGopinat) reported

    @HSBC_UK trying to do a mortgage application, but your site doesn't acknowledge that people have more than one word in their surname. Is it a major thing to fix in your software?

  • Sinbad2000
    Steven H (@Sinbad2000) reported

    @HSBC_UK why does the chat option give me error 1007 on my app? And why don't I have the option to view statements on my mortgage account?

  • HDGauvin
    H-D (@HDGauvin) reported

    @ricci_kitchen @HSBC_UK Got through 1:28 - technical issue.