HSBC status: access issues and outage reports

Problems in the last 24 hours in Preston, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Preston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Preston, England

Latest outage, problems and issue reports in Preston and nearby locations:

• 
  Andrea Webster (@AndreaWeb81) reported 13 minutes ago from Mellor, England

  @HSBC_UK NOT A CHANCE!!! The Bank is a complete NO NO for "help" they just help themselves!

• 
  Susan B ******* (@sbrionyc) reported 15 minutes ago from Walton le Dale, England

  @HSBC_UK are you down tonight..daughter can't load

• 
  knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 16 minutes ago from Euxton, England

  So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew Hill (@AndrewRHill7) reported 1 minute ago

  @HSBC_UK how do I speak to a person about accessing my online banking outside of the 8pm cut off (surely 24 hour support is available at a bank as big as HSBC)?

• 
  AI Enthusiast (@aici_interiors) reported 3 minutes ago

  @HSBC_UK is there ANY uk call centre with English- speaking people AND with ability to actually solve an issue? I called 4 times this mont and your Indian call centre has NOT Been trained on proper support! You've gone so downhill with your cost-cutting measures!!

• 
  AI Enthusiast (@aici_interiors) reported 4 minutes ago

  @HSBC_UK But I need help and I got none over 4 phone calls, that's how good your Indian call centres are!

• 
  Nash (@NashNash008) reported 4 minutes ago

  @simplyroch246 @HSBC_UK Look what your age mates are doing. Fix up

• 
  cardiffbhoy (@stephenrcardiff) reported 6 minutes ago

  @HSBC_UK daughter is locked out of her online banking and nobody can help

• 
  Rachel Gooden (@rachgooden) reported 9 minutes ago

  @HSBC_UK need help with a mortgage account number .. pls can someone DM me

• 
  Kaey (@ThatGuyKaey) reported 11 minutes ago

  @Archiemurp @HSBC_UK Oh ****, didn’t know they do this 🫣

• 
  Pratik Bhongade (@mpratik02) reported 11 minutes ago

  Hey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.

• 
  Arpan Jain (@jainarpan13) reported 12 minutes ago

  @HSBC_UK I had an account with you when in UK. I moved to India for two years and now want to use the account. Since the number registered with you is not working, I am not able to login. Could you please help me in logging into my account by verifying the details using email.

• 
  Gallagher (@MJPGallagher) reported 16 minutes ago

  So @HSBC_UK won't let me log in to my account on my phone, because I have a Medical ID app. Amazing