HSBC

Is HSBC down in Preston, Lancashire, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Preston, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Preston, Lancashire, England 02/02/2026 13:55

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Login (19%)

    Login (19%)

  3. Website (16%)

    Website (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports Near Preston, England

Latest outage, problems and issue reports in Preston and nearby locations:

  • AndreaWeb81 Andrea Webster (@AndreaWeb81) reported from Mellor, England

    @HSBC_UK NOT A CHANCE!!! The Bank is a complete NO NO for "help" they just help themselves!

  • Knitswithbeer knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported from Euxton, England

    So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

  • sbrionyc Susan B ******* (@sbrionyc) reported from Walton le Dale, England

    @HSBC_UK are you down tonight..daughter can't load

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkEWest Mark West (@MarkEWest) reported

    Nice to know that @HSBC_UK believe telling a customer a "20 minute wait is expected" and then leaving them on the line for 30 minutes (before they give up) is acceptable. Poor show for an international bank. @HSBC

  • libbyliberty emma kern (@libbyliberty) reported

    @HSBC_UK need to relook at your business model. Banks open 9am to 3pm mon-fri when most people work. Automated machines to pay money in any other times guess what all broken. Great customer service. Trying to show children how to bank their birthday money.

  • fragilefork Frankie Chan (@fragilefork) reported

    I won’t ever put money to @HSBC_UK , they suspend my acct for no reason and leave me hanging there. Their customer service did not answer my phone, branch in town was closed down, online chat not working. Doesn’t it feel like a scam!?

  • iam_anma AnMa Olivar Gadiane (@iam_anma) reported

    @HSBC_UK Hi! I need to send my documents to remove the dormancy block in my account. Is Customer Service Centre BX8 2HB the correct address to use?

  • BaconStephen The Eyes of Mark Lamarr (@BaconStephen) reported

    @MarkEWest @HSBC_UK @HSBC How long have companies been using the 'high call volumes' excuse for? Covid has given them a free pass to let poor customer service drop even lower than before. Clearly HSBC have more important customers to deal with, like corporate endeavours.

  • j81913822 EuphoricCactus (@j81913822) reported

    @HSBC_UK @Stonewallhousin That seek help

  • TphoenixD DTphoenix (@TphoenixD) reported

    @HSBC_UK The process for upgrading from your crazy small SecureKey to the larger one would be painless if you held them in branch. Customer brings old one. Staff provide large format one and register it for customer. Customer leaves happy, no interruption to account access. 2/2

  • martynwrites Martyn Taylor (@martynwrites) reported

    @MarkEWest @HSBC_UK @HSBC You're labouring under the delusion they should employ people to deal with your problems caused by their incompetence. C'mon. Its the 21st Century. Customer service is a mare being ****** by a stallion for a fee.

  • blundell_tony mr_blundo (@blundell_tony) reported

    @HSBC_UK @Stonewallhousin Get the homeless sorted out, the over lot can get enough help.

  • DJS13765202 truth seeker (@DJS13765202) reported

    @HSBC_UK @Stonewallhousin Go woke go broken my account closed !!