Is HSBC down in Preston, Lancashire, England?

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Problems in the last 24 hours in Preston, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

1. 

   Mobile App (61%)

2. 

   Login (17%)

3. 

   Website (15%)

4. 

   Transactions (4%)

5. 

   Transfer (2%)

Community Discussion

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HSBC Issues Reports Near Preston, England

Latest outage, problems and issue reports in Preston and nearby locations:

• Susan B ******* (@sbrionyc) reported 17 minutes ago from Walton le Dale, England

  @HSBC_UK are you down tonight..daughter can't load

• Andrea Webster (@AndreaWeb81) reported 18 minutes ago from Mellor, England

  @HSBC_UK NOT A CHANCE!!! The Bank is a complete NO NO for "help" they just help themselves!

• knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 59 minutes ago from Euxton, England

  So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• Chris Ibbitson (@ibbitsc) reported a minute ago

  Love how @chase_uk don’t charge for withdrawing cash via a @Chase ATM in the US - they treat you like you are a customer of the same bank! Shame @HSBC_UK can’t do the same (and offer better FX rates!)

• Cotswold Chauffeur Hire (@CotswoldCH) reported 2 minutes ago

  @HSBC_UK Is it your policy to completely ignore customers needing help?

• Mark Thomas (@MarkTho25245265) reported 3 minutes ago

  @HSBC_UK unbelievably shocking service from @HSBC today. Hours trying to do a simple transaction - in loop of inane music & being bounced around from one department to another. Massive inconvenience.

• Sally F 💙 (@SallyF100) reported 3 minutes ago

  Resetting an @HSBC_UK mobile banking app password is going to take me all day. It really shouldn’t be this hard, esp when your competitors can do it without a problem and without the need for a looooong call to a call centre.

• Andrew Bain (@baino79) reported 7 minutes ago

  @HSBC_UK so frustrating trying to speak to your Premier call centre-put through then line goes dead or they have no idea how to find my CC dispute info.. Hardly a ‘Premier’ service. #painful

• CivilityWars (@CivilityW) reported 8 minutes ago

  @HSBC_UK 1/2Your customer service is shocking. My daughter is recently back from Australia and trying to get a new card from her bank account. She took her passport and a previous letter from you with her address on it but the tiller would not let her access her account.

• epimetheanman (@epimetheanman1) reported 9 minutes ago

  If you are having trouble with your order please contact your payment provider. They won't do anything about it. Occasionally a bored member of @HSBC_UK staff might DM you asking for more details and then blame @Morrisons , but that's it. Great service.

• Striker (@Striker77709053) reported 9 minutes ago

  @HSBC_UK "Sorry we're unable to load your messages" is what I get when opening private messaging in my mobile app, and messaging your bot takes me around in circles!!!!! Looks like I'm going to have to wait on the phone like everybody else! -5* for customer support!

• Chinwe Eze (@chiezee) reported 12 minutes ago

  @HSBC_UK @HSBC_UK Why is it that as an account holder with HSBC UK for 16 years. I no longer have access to my account and customer service sucks!!!! HSBC UK 🇬🇧 have no regards for their customers.

• Ron Morgan (@Morganron) reported 14 minutes ago from Coleshill, England

  @HSBC_UK Thanks I do not use any of those I thought it was a new service with the app.