HSBC

Is HSBC down in Preston, Lancashire, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Preston, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Preston, Lancashire, England 03/03/2026 14:00

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Login (20%)

    Login (20%)

  3. Website (15%)

    Website (15%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports Near Preston, England

Latest outage, problems and issue reports in Preston and nearby locations:

  • AndreaWeb81 Andrea Webster (@AndreaWeb81) reported from Mellor, England

    @HSBC_UK NOT A CHANCE!!! The Bank is a complete NO NO for "help" they just help themselves!

  • Knitswithbeer knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported from Euxton, England

    So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • meli55awilson Melissa Wilson (@meli55awilson) reported

    @HSBC_UK My colleague has now been on the phone a total of 2.5 hrs today alone. She is currently speaking to the tenth operator today. I have emailed as suggested. I certainly hope this is more effective than calling. Multiple explanations of the same issue getting us nowhere

  • claudchagas Claudio Chagas (@claudchagas) reported

    @HSBC_UK what happened to secure messages feature on Online Banking? All I can see are help articles links and a suggestion to talk to an agent via chat. Has the secure messages resource been removed from Online Banking?

  • Faiz8925 Faiz (@Faiz8925) reported

    @HSBC_UK Morning I responded on PM not sure if I’d get the help needed as it seems to be diverting to online to get help again!!

  • claudchagas Claudio Chagas (@claudchagas) reported

    @HSBC_UK what happened to the secure messages feature on Online Banking? All I can see are help articles links and a suggestion to talk to an agent via chat. Has the secure messages resource been removed from Online Banking?

  • amandavin Amanda Vinall. Be kind. ❤ (@amandavin) reported

    @HSBC_UK Dreadful service on Chat and on phone tonight. One hour later and your advisor days the transaction was from someone called BACS!! Four departments all unable to help and last advisor said she did not know who to transfer me to! #diabolical

  • therealtimpick TimboWWFC (@therealtimpick) reported

    @HSBC_UK The iPad app still crashes when I try and open it. Can you help me access my bank account please? The iPhone app still seems to work but asks me for a digital secure key code which of course I can’t get from the iPad. Frustrated as not worked for nearly 3 days now.

  • cazford3 Caron Ford (@cazford3) reported

    I've been an @HSBC_UK customer for 33 years & a business customer for 10 of those but a lack of understanding of how varied businesses can be & shambolic customer service could make me reconsider 😡#fuming #dontneedthestress #ombudsman

  • bouncingball254 The Bouncing Ball Trust (@bouncingball254) reported from Bradley Stoke, England

    So @HSBC_UK why are you shutting counter services down? Visited your Bristol Filton branch to deposit cash into our @CAFBank account and was referred to another branch over 10 miles away!

  • ldcvia LDC Via (@ldcvia) reported

    @HSBC_UK I emailed 2 days ago, tweeted yesterday. No reply, no acknowledgement. No access to company account 2+ weeks, can’t get through on the phone. All I want is for someone to do what should have been done in the first place: deactivate an old, dead security token.

  • therealtimpick TimboWWFC (@therealtimpick) reported

    @HSBC_UK I know that Andy. I think I will call the automated helpline to reset my security details and start again unless you can help me get on using my phone app?