HSBC status: access issues and outage reports

Problems in the last 24 hours in Preston, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Preston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Preston, England

Latest outage, problems and issue reports in Preston and nearby locations:

• 
  Susan B ******* (@sbrionyc) reported 6 minutes ago from Walton le Dale, England

  @HSBC_UK are you down tonight..daughter can't load

• 
  Andrea Webster (@AndreaWeb81) reported 33 minutes ago from Mellor, England

  @HSBC_UK NOT A CHANCE!!! The Bank is a complete NO NO for "help" they just help themselves!

• 
  knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 36 minutes ago from Euxton, England

  So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sarah (@sarahyhirons) reported 6 minutes ago

  New customer and trying to check something, your chatbots and 'real' people are useless. I feel I've made a huge mistake already HSBC! @HSBC_UK

• 
  wcrpaul (@wcrpaul) reported 6 minutes ago

  @HSBC_UK You've made it impossible to apply via mobile for a loyalty cash ISA:- "A new way to log in" requests:- "Open your mobile banking app"... HINT: The app is already open 'cos I'm trying to apply for a loyalty cash ISA!! Gave up after 3 attempts. "A new way to log in" isn't perchance preparatory to government's scorned DIgitalID...?

• 
  Dawnin 27/9@LFC❤⚽️ 🇺🇦🌻 (@dawniedavidson) reported 8 minutes ago

  @HSBC_UK at some point banks need to accept that some clients need actual help to set up accounts rather than do a bit, send them away, when client receives emails and no clue what they are supposed to do esp when they are using old mobile devices, no clue how to upload info

• 
  Kaey (@ThatGuyKaey) reported 13 minutes ago

  @Archiemurp @HSBC_UK Oh ****, didn’t know they do this 🫣

• 
  David Corner (@Dave_Corner) reported 15 minutes ago

  @HSBC_UK your app isn't working. Cannot pay in cheques "licence has expired" someone hasnt paid the bill tut tut thats embarrassing for you!

• 
  Richard Kennedy (@RichardKennedy) reported 17 minutes ago

  @Aliciasdnud @HSBC_UK “Hi there! We’d love to continue this in DMs, mainly because public evidence of our incompetence is terrible for brand awareness.”

• 
  Owen Richards (@TheGreenG0blin) reported 18 minutes ago

  @HSBC_UK you must have the absolute worst customer service of any bank in the uk!

• 
  Ian (@1an3) reported 18 minutes ago

  @HSBC_UK You misunderstand the issue - am I eligible or not?

• 
  Dan (@dmk_dann) reported 22 minutes ago

  @financialombuds @HSBC_UK have held my funds two months now claiming my account is under review i cannot access my salary yet i provided all details required kindly assist

• 
  Gavin (@GavinBowles_) reported 22 minutes ago

  @HSBC_UK hi. I have an account with you but haven’t used it for a while and can’t remember my log in details. Also an error appears when trying to register for online banking with the sort code and account number