HSBC

Is HSBC down in Preston, Lancashire, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Preston, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Preston, Lancashire, England 02/08/2026 00:30

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Login (18%)

    Login (18%)

  3. Website (16%)

    Website (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports Near Preston, England

Latest outage, problems and issue reports in Preston and nearby locations:

  • AndreaWeb81 Andrea Webster (@AndreaWeb81) reported from Mellor, England

    @HSBC_UK NOT A CHANCE!!! The Bank is a complete NO NO for "help" they just help themselves!

  • Knitswithbeer knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported from Euxton, England

    So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • IfAIReadTheNews IfAIReadTheNews (@IfAIReadTheNews) reported

    @HSBC_UK hi, is there an issue accessing credit card details from the app for all users??

  • Mikalisyid Mike (@Mikalisyid) reported

    @HSBC_UK I must say what a terrible service you Kinetic app and customer services is. I lost my debit card 5 days ago and was told,the chat service is not instant by Danniele. So I had to empty my account to get access to my money.....how am I meant to run a business like this ?

  • jaimiebews2222 Jaimie (@jaimiebews2222) reported

    @HSBC_UK You weren’t sorry. I complained. A complete joke of a company. I don’t know what’s changed in the last 5 years but you’re terrible now. Prospective customers please avoid.

  • _beckid ✈️ B (@_beckid) reported

    Blocking my card because you think is fraud I’ve only had it 3 days so if it’s fraud maybe look at your own staff who ask me for my password etc and then can’t help me. Prob the worse excuse of customer experience I’ve had in 5 years or so. Never apply for an @HSBC_UK credit card

  • emily08923_ Emily 🌻 (@emily08923_) reported

    @HSBC_UK My 73 year old mother has been treated disgustingly by HSBC, due to an error that was your fault. Can a manager from complaints call her?

  • yasershezad Yasir Shahzad (@yasershezad) reported

    @HSBC_UK one of worst customer service in Birmingham New street and Birmingham centenary square, open online account for my children, loaded everything as per process however the service given is quite appalling,no clarity as went twice, two different people and both not helpful

  • TuckJosie Josie Tuck (@TuckJosie) reported

    @HSBC_UK your customer service line is ineffective. Holding for 20mins. Last time I gave up after 50mins! I simply want to make an in branch appointment. The automated message says book online. But online it says to call customer services! Please sort this!

  • antronicsltd Antronics Ltd (@antronicsltd) reported from Marldon, England

    @embedded_iot @HSBC_UK have been advertising that they have (or are setting up?) something to allow people with no address to access banking?

  • JoeJFletcher Joe Fletcher (@JoeJFletcher) reported

    @HSBC_UK On hold for 35 minutes this morning and then told I would need to speak to someone in a branch. Already being advised it might take another 30 minutes on hold. Is this really an acceptable level of service?

  • holi_anne Holly phillips (@holi_anne) reported

    @HSBC_UK Hi there still waiting... now days with no access to my own account or money...