HSBC status: access issues and outage reports

Problems in the last 24 hours in Preston, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Preston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Preston, England

Latest outage, problems and issue reports in Preston and nearby locations:

• 
  Susan B ******* (@sbrionyc) reported 28 minutes ago from Walton le Dale, England

  @HSBC_UK are you down tonight..daughter can't load

• 
  Andrea Webster (@AndreaWeb81) reported 40 minutes ago from Mellor, England

  @HSBC_UK NOT A CHANCE!!! The Bank is a complete NO NO for "help" they just help themselves!

• 
  knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 40 minutes ago from Euxton, England

  So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jamie Williams (@AstroJamie_) reported 3 minutes ago

  @HSBC @HSBC_UK please can I speak to your customer service about a switch offer?

• 
  Grenville Mills (@GrenvilleMills) reported 3 minutes ago

  @HSBC_UK Is there anyone reading this from HSBC prepared to take ownership of an issue concerning serious failures in your business account opening process?

• 
  Olly MacNamee (@ollymacnamee) reported 4 minutes ago

  @HSBC_UK I've cashed in £450 worth of points for Amazon vouchers but not yet received them. Any help?

• 
  Di- Rect..🎗️🇮🇱🇬🇧(To The Point) (@ReformedMr) reported 7 minutes ago

  @HSBC_UK Why oh why when I call your service, first of all your employee can’t even say my surname correctly and they can’t even deal with what I asked for. An absolute total waste of time dealing with offshore employees. Why can’t I speak to somebody from the United Kingdom?

• 
  Craig (@petrolveins) reported 10 minutes ago

  Hey @HSBC_UK Three hours of a Friday evening wasted trying to get a coherent answer to a single question about a credit card balance transfer… Been a customer for 30 years, mortgage with you for 20 and I’m now considering leaving over a single question.

• 
  Melissa Chester (@AhsUBCunyRccc) reported 15 minutes ago

  @dawniedavidson @HSBC_UK We had that here at the bank I work in-changed software, causing customers to have to learn new online banking, statements, etc. It caused some chaos for sure, esp for our older friends, but a little good customer service does wonders. #proudofmybank

• 
  White Apathy (@fundcruncher) reported 16 minutes ago

  @HSBC_UK Your telephone help is also crap.

• 
  Spencer Carter (@SpencerCar72184) reported 17 minutes ago

  I was the receiver of the most unhelpful customer service by @HSBC_UK today. Seems helping a customer try and get a new card (which has been lost) is not a priority! That’ll be me switching then!

• 
  Gallagher (@MJPGallagher) reported 18 minutes ago

  So @HSBC_UK won't let me log in to my account on my phone, because I have a Medical ID app. Amazing

• 
  John Kefas (@kefasjohn) reported 18 minutes ago

  @HSBC_UK And I can't login to my Internet banking cos my device (like calculator) is not working anymore. I contacted you guys via mobile number and complained but I was asked to send some documents for confirmation before they could unfreeze my account which I did... 2