HSBC status: access issues and outage reports

Problems in the last 24 hours in Preston, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Preston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Preston, England

Latest outage, problems and issue reports in Preston and nearby locations:

• 
  Susan B ******* (@sbrionyc) reported 24 minutes ago from Walton le Dale, England

  @HSBC_UK are you down tonight..daughter can't load

• 
  knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 45 minutes ago from Euxton, England

  So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

• 
  Andrea Webster (@AndreaWeb81) reported 51 minutes ago from Mellor, England

  @HSBC_UK NOT A CHANCE!!! The Bank is a complete NO NO for "help" they just help themselves!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  just Lyn (@Lyn_1969) reported 4 minutes ago

  @HSBC_UK unexpected payment showing in balance forecast, is this a glitch in your system??

• 
  Matt (@mattyblinkster) reported 4 minutes ago

  @HSBC_UK I know where the local one is and it’s miles away and my mum and elderly people can’t access easily! It’s a shame a bank like hsbc doesn’t get involved in these banking hubs when everyone else seems to be able to ….

• 
  Nick Saunders (@uknsaunders) reported 7 minutes ago

  @HSBC_UK can I raise a complaint about your gdpr team? They have sent emails asking for confidential information without providing proof of who they are. The email also has grammar errors and despite providing details to match me to my account 100% they say they can't.

• 
  Nash (@NashNash008) reported 9 minutes ago

  @simplyroch246 @HSBC_UK Look what your age mates are doing. Fix up

• 
  Ahmad Shakeel Qaiser (@AhmadShakeelQa1) reported 10 minutes ago

  @HSBC_UK Feedback - Customer Services are getting poor day by day in HSBC. Spending over 60 minutes to just raise a complaint. And customer services agent still trying to find out someone in HSBC before he can raise a complaint. Rude and very poor customer services.

• 
  Christian Lam (@ChristianL94056) reported 12 minutes ago

  @HSBC_UK @CleansedTweets NO DMs this is to be resolved on X, and customer waives confidentiality

• 
  Peter Croden (@Peter_Croden) reported 16 minutes ago

  @StevieeeWx @HSBC_UK If you are pushing customers down a certain route to open a new account you make sure it’s right ffs

• 
  Mark (@MorganMF9867) reported 20 minutes ago

  @HSBC_UK almost a 3 week wait for a telephone security code and nothing has arrived. Incredibly poor customer service.

• 
  Laurelin (@SnufflebeanYarn) reported 22 minutes ago

  @ricci_kitchen @HSBC_UK I had the same email - I wonder if it’s a glitch.

• 
  Simon Heron (@siheron) reported 23 minutes ago

  @HSBC_UK Thought I’d successfully applied for a new account via the app - I’ve got my sort code & account number - but I can’t get any further to ‘set up mobile banking’ - I get the message ‘service unavailable’ and I have been trying again later for the last 16 hours.