HSBC status: access issues and outage reports

Problems in the last 24 hours in Preston, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Preston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Preston, England

Latest outage, problems and issue reports in Preston and nearby locations:

• 
  Andrea Webster (@AndreaWeb81) reported 25 minutes ago from Mellor, England

  @HSBC_UK NOT A CHANCE!!! The Bank is a complete NO NO for "help" they just help themselves!

• 
  knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 30 minutes ago from Euxton, England

  So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

• 
  Susan B ******* (@sbrionyc) reported 56 minutes ago from Walton le Dale, England

  @HSBC_UK are you down tonight..daughter can't load

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nick (@iamN_I_C_K) reported 8 minutes ago

  @HSBC_UK I closed my account with you a while ago but you keep sending me letters saying I have an important message on my account that I must log in to read. However, I can’t log on as no longer have an account or any account details. What am I supposed to do please?

• 
  Nigredo🇸🇬 (@NeroSiegfried) reported 10 minutes ago

  Been trying to call your customer care line but none of them are going through @HSBC_UK

• 
  Grenville Mills (@GrenvilleMills) reported 10 minutes ago

  @HSBC_UK Is there anyone reading this from HSBC prepared to take ownership of an issue concerning serious failures in your business account opening process?

• 
  Ian (@iancharris) reported 13 minutes ago

  Noting there is no "counter service" in the bank at all on a Saturday so nothing complex can be undertaken. Not an issue for me as my local @HSBC_UK shut years ago.

• 
  Gemma Retchless 🖇 (@fordkashot) reported 14 minutes ago

  @HSBC_UK good afternoon, I was given incorrect information when speaking to a representative in the chat now section of the app. How do I contact customer services to report this ?

• 
  Felix MD. (@felixonyegbule) reported 16 minutes ago

  @HSBC_UK it’s quite sad that I will have to close my main account with you after six solid years. It’s been good using your bank, unfortunately , lately it’s increasing difficult solving basic customer care problems. The HSBC app as well is horrible to navigate. Quite appalling

• 
  Rosie (@rosieerooo22) reported 18 minutes ago

  Husband opens up a new account with @HSBC_UK.. card arrives HSBC: haha no, we’re going to block your card before you’ve even used it, because of fraudulent activity on an account that hasn’t been used yet.

• 
  James Bentley (@JamesBentleyAM) reported 18 minutes ago

  @HSBC_UK @JohnnyGill9301 hello, like Johnny I am not an HSBC customer and I need to speak to someone. The number you have provided asks for HSBC account details which I do not have.

• 
  Or Sassur (@Orsassur2) reported 20 minutes ago

  @HSBC @HSBC_UK please help me

• 
  Owen Richards (@TheGreenG0blin) reported 20 minutes ago

  @HSBC_UK you must have the absolute worst customer service of any bank in the uk!