HSBC status: access issues and outage reports

Problems in the last 24 hours in Nailsea, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Nailsea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Nailsea, England

Latest outage, problems and issue reports in Nailsea and nearby locations:

• 
  Tracey #footballmum (@trpritchards) reported 31 minutes ago from Bristol, England

  Currently thousands of customers able to use their @HSBC_UK cards to pay for anything or access their online banking. Disgraceful

• 
  Amy (@Yippers) reported 35 minutes ago from Bristol, England

  @HSBC_UK Please refer to ALL previous tweets 👀 you should see that this is resolved; a missed DD and a 60+ minute wait is not a great start for a new customer is it?

• 
  The Bouncing Ball Trust (@bouncingball254) reported 37 minutes ago from Bradley Stoke, England

  So @HSBC_UK why are you shutting counter services down? Visited your Bristol Filton branch to deposit cash into our @CAFBank account and was referred to another branch over 10 miles away!

• 
  Martin Rose (@MartinRose2) reported 43 minutes ago from Bristol, England

  @mouthwaite @HSBC_UK Years ago, banks prided themselves on great customer service, not any more. Now having customers at arms length is not enough and their focus is on their investors rather than the customer. I have been with NatWest since 1986 and have always felt valued.

• 
  Amy (@Yippers) reported 45 minutes ago from Bristol, England

  @HSBC_UK Yes after being on hold for 1 hour 4 minutes. I am a new customer; is this the standard wait time which I have to endure to get to an agent?

• 
  Rajnish Razdan (@RajnishRazdan) reported 53 minutes ago from Bristol, England

  @HSBC_UK is your business banking app down? Been trying to log on for two days and it says the servers are down?

• 
  Little Gibbo (@littlegibbo) reported 59 minutes ago from Long Ashton, England

  @HSBC_UK my 80+yr parents are fed up with not being able to talk to anyone at the bank. Every number goes to a non UK call centre, they don’t know security numbers, they just want to be able to speak to a person. What happened to customer service? My mum was in tears.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Thomas Thorburn (@ThomasThorburn) reported 6 minutes ago

  @HSBC_UK I am a Premier account holder, have had my phone and wallet stolen in Portugal, service offered by Aviva is woeful, unable to get through, told that coverage is actually much lower than advertised, with a month wait. Stranded here for a week more no phone bank cards etc

• 
  John Banks (@John_Banks12) reported 7 minutes ago

  @HSBC_UK Since no one responds on the hsbc account and Hsbc Australia don't seem to have one, I wondered if you (who I'm also a customer with, could help?

• 
  DailyDOOH #AdTECH #DOOH #AI (@DailyDOOH) reported 13 minutes ago

  I know it doesn’t work this way but I have been a customer of @HSBC_UK for over 40 years (when it was simply Midland Bank) and have had, at times, three current accounts and a mortgage with them so why don’t I ever get invited to @QueensTennis as a guest?

• 
  Elizabeth Hume (@ElizabethHume) reported 16 minutes ago

  @NaomiLWood @HSBC_UK That is so annoying. Had a similar problem recently.The frustration is so real and practically physical as one gets more and more stressed. Good luck.

• 
  ((( Andrew Sharp))) #RejoinEU* #FBPA🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@MrBlanding) reported 22 minutes ago

  Why do @HSBC_UK make it impossible to correspond by letter ?? @TheFCA @financialombuds

• 
  AI Enthusiast (@aici_interiors) reported 23 minutes ago

  @HSBC_UK is there ANY uk call centre with English- speaking people AND with ability to actually solve an issue? I called 4 times this mont and your Indian call centre has NOT Been trained on proper support! You've gone so downhill with your cost-cutting measures!!

• 
  Em JR (@Rrrrr_EJ) reported 25 minutes ago

  @HSBC_UK are there technical issues with your app, this morning. Very strange details being shown when I log on.

• 
  Gemma Retchless 🖇 (@fordkashot) reported 25 minutes ago

  @HSBC_UK good afternoon, I was given incorrect information when speaking to a representative in the chat now section of the app. How do I contact customer services to report this ?

• 
  SP (@upsteve1) reported 26 minutes ago

  After a long run. Today I will be closing my @HSBC_UK account and savings account. The service has massively declined, the customer service agents don’t know how to action requests which has ultimately cost me a vast amount of money over the last few months.

• 
  prem sai charan (@premsaicharan) reported 27 minutes ago

  @HSBC_UK please traine ur employess on the customer service putting people who cant understand english language and he just blocking bank account it doesnt make sense they dont even know reson of calling they just block my bank account ? Is it way of sense u shame on banking.