HSBC status: access issues and outage reports

Problems in the last 24 hours in Mansfield, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Mansfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Mansfield, England

Latest outage, problems and issue reports in Mansfield and nearby locations:

• 
  Oscar's fan (@cattykin) reported 22 minutes ago from Denby, England

  @HSBC_UK hi, is there still a coin sorting machine in the Nottingham branch? I have a lot of coins to deposit. I am a HSBC customer.

• 
  Ethan Clarke 🏳️‍🌈 (@stigzy) reported 23 minutes ago from Ilkeston, England

  "Due to COVID we have reduced our opening hours"... @HSBC_UK 🙄. In what way had COVID prevented you from working normal hours?

• 
  Ade Mawdsley (@AMCS2010) reported 30 minutes ago from Nottinghamshire, England

  @DarrenPRedick @HSBC_UK It seems most companies' customer service charter these days is "let's make it impossible to get any service"

• 
  Nicola Monaghan (@nicolanovelist) reported 43 minutes ago from Nottinghamshire, England

  @SarahPinborough @HSBC_UK HFX was down around the same time

• 
  Gavin (@phatgav) reported 45 minutes ago from Nottinghamshire, England

  @HSBC_UK hi. Just logged on to my account and noticed my credit card account has disappeared. Is this a known issue?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aimi Jones (@AimiMcNeill) reported 10 minutes ago

  Hi @HSBC_UK Ive had letter from you claiming that you owe me a refund due to historic credit card charges and to reply with my bank acc details on a pre paid form. Not sure if a scam and yr helpline cant confirm. No HSBC branches near me. Help!

• 
  Lauren 🦋 (@LaurenRose94_) reported 15 minutes ago

  @HSBC_UK I’ve just tried to update my change of name on the app but it’s saying I can only do this in person. All my local branches have closed down and I’m unable to get to one. What do I do please?

• 
  حسين سجاد حسين (@HusseinSajjad89) reported 15 minutes ago

  @aptherazor @HSBC_UK I had the same issue with Lloyd's many many years ago. Had to take someone I knew personally to sort it out.

• 
  Mike Tims (@Mike_Tims) reported 16 minutes ago

  @HSBC_UK And its widely known in banking the HSBC has little interest in its UK retail operation - compare the services on offer with its dedicated account Chinese Communist Party for example and phone based access to cash machines in HK for all account holders….

• 
  Ann-Marie Nicholson (@a_mnicholson) reported 17 minutes ago

  @HSBC_UK your systems are awful…I’m trying to find an email address as I’m not up to speaking to you guys and I can’t even get your Tell Us About Your Needs form to work - it’s all too much right now

• 
  Felix MD. (@felixonyegbule) reported 19 minutes ago

  @HSBC_UK it’s quite sad that I will have to close my main account with you after six solid years. It’s been good using your bank, unfortunately , lately it’s increasing difficult solving basic customer care problems. The HSBC app as well is horrible to navigate. Quite appalling

• 
  Dave Madders (@Actual_madders) reported 22 minutes ago

  @HSBC_UK I just used chat in the app and it seems i was connected to a very lazy person who didn't want to help me. Or a massively incompetent moron who didn't know what they where doing! I'm guessing its not UK based. Can you let me know the times the chat is manned by UK staff please?

• 
  Steve Pratley (@stephenpratley) reported 24 minutes ago

  @johnsw @HSBC_UK On any other platform I can automate chasing payments, onboarding, contract cancellations and a bunch of other stuff based on when payments arrive. Instead I start every day doing things I could have automated for about 20 years. They're like the Shoe Bomber. They never killed anyone but they've taken multiple lifetimes with the minutes they waste for every customer every day. I ought to be able to get it out of Xero but their API won't let me at data I can look at and export from the GUI either.

• 
  Stuart Fox (@stuartfoxmusic) reported 24 minutes ago

  @HSBC_UK So you’ll engage when it’s fun, but block me after you’ve been abusive and insulting and I just want an apology and assurance it won’t happen again.

• 
  Craig (@petrolveins) reported 25 minutes ago

  Hey @HSBC_UK Three hours of a Friday evening wasted trying to get a coherent answer to a single question about a credit card balance transfer… Been a customer for 30 years, mortgage with you for 20 and I’m now considering leaving over a single question.