HSBC status: access issues and outage reports

Problems in the last 24 hours in Holywell, Wales

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Holywell, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Holywell, Wales

Latest outage, problems and issue reports in Holywell and nearby locations:

• 
  Chris Mellow (@jcmellow) reported 2 minutes ago from Broughton and Bretton, Wales

  @HSBC_UK I'm a long time HSBC customer, never had problem for over 20yrs, but trying to open an account for my teenage daughter has been an absolute nightmare and really poor customer service!

• 
  Libby (@Libbykelly23) reported 13 minutes ago from Liverpool, England

  @HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?

• 
  Emmaface (@emmaemma53) reported 30 minutes ago from Liverpool, England

  @HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.

• 
  LUX ET ROBUR (@luxetrobur) reported 34 minutes ago from Birkenhead, England

  @Chris_RedPT @TranmereCrohnie @HSBC_UK They suspended new applications indefinitely. Went with CashPlus in the end. No issues so far

• 
  MattJonesRE (@mattjonesRE) reported 38 minutes ago from Birkenhead, England

  Happy Friday! I’ve had 100 of £s stolen from my bank and @HSBC_UK @HSBC are ridiculously unhelpful. I’ve phoned three times and either get hung up on or they tell me their headsets broken and to call back.

• 
  Michelle O'Dwyer (@BaytreeCatering) reported 42 minutes ago from Liverpool, England

  @HSBC_UK why does it take over 2 weeks to register for online banking ? Rang this week to find out what was happening only to be told there was an issue with the signature & I must start the process again & wait another 2 weeks 😡Terrible customer service #HSBC

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tim Huckle (@timhuckle) reported 9 seconds ago

  @kyle213187 @HSBC_UK Also. Seems to be a glitch.

• 
  Mike Tims (@Mike_Tims) reported 57 seconds ago

  @HSBC_UK And its widely known in banking the HSBC has little interest in its UK retail operation - compare the services on offer with its dedicated account Chinese Communist Party for example and phone based access to cash machines in HK for all account holders….

• 
  Mahen (@MahendraJasraj) reported 6 minutes ago

  Two people. One joint @HSBC @HSBC_UK account. Same address. Same finances. Yet I’m often delayed and restricted to manage my account while my English partner isn’t. After 10+ years as a customer, I’m left wondering: what explains the difference? #banking #uk #money

• 
  Jamie Williams (@AstroJamie_) reported 6 minutes ago

  @HSBC @HSBC_UK please can I speak to your customer service about a switch offer?

• 
  Louise (@LouiseZaaijman) reported 8 minutes ago

  @HSBC_UK Why is the log in page frozen?

• 
  DamonCarroll_75 (@dscarroll75) reported 9 minutes ago

  @HSBC_UK I would like you to get in touch with the branch and find out why these barriers exist This person needs access to a bank account and with the time scale Nov 26 that aint good enough

• 
  Vishal Dutta (@Vishaldutta) reported 10 minutes ago

  @HSBC_UK I got an email about unread documents but I have lost my log in details including my account number and sort code, what can I do?

• 
  Neil Sweeney (@NeilSweene20948) reported 11 minutes ago

  @HSBC_UK I have a business account and can't access no one to contact this is very por service is am unable to make any payments

• 
  Arpan Jain (@jainarpan13) reported 12 minutes ago

  @HSBC_UK I had an account with you when in UK. I moved to India for two years and now want to use the account. Since the number registered with you is not working, I am not able to login. Could you please help me in logging into my account by verifying the details using email.

• 
  Olly MacNamee (@ollymacnamee) reported 16 minutes ago

  @HSBC_UK I've cashed in £450 worth of points for Amazon vouchers but not yet received them. Any help?