HSBC status: access issues and outage reports

Problems in the last 24 hours in Formby, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Formby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Formby, England

Latest outage, problems and issue reports in Formby and nearby locations:

• 
  Libby (@Libbykelly23) reported 2 minutes ago from Liverpool, England

  @HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?

• 
  MattJonesRE (@mattjonesRE) reported 20 minutes ago from Birkenhead, England

  Happy Friday! I’ve had 100 of £s stolen from my bank and @HSBC_UK @HSBC are ridiculously unhelpful. I’ve phoned three times and either get hung up on or they tell me their headsets broken and to call back.

• 
  Andi (@ArmitageAndi) reported 28 minutes ago from Roby, England

  @BimboLimboSpam Not to mention waiting 39 weeks until you can claim for help for mortgage repayments meanwhile the mortgage goes unpaid😳😡 with no help from banks like @HSBC_UK

• 
  Michelle O'Dwyer (@BaytreeCatering) reported 38 minutes ago from Liverpool, England

  @HSBC_UK why does it take over 2 weeks to register for online banking ? Rang this week to find out what was happening only to be told there was an issue with the signature & I must start the process again & wait another 2 weeks 😡Terrible customer service #HSBC

• 
  LUX ET ROBUR (@luxetrobur) reported 45 minutes ago from Birkenhead, England

  @Chris_RedPT @TranmereCrohnie @HSBC_UK They suspended new applications indefinitely. Went with CashPlus in the end. No issues so far

• 
  Southport Reporter (@SouthportReport) reported 52 minutes ago from Formby, England

  Completely dreadful service with @HSBC_UK phone banking today. Customer had 45 min wait then that department cannot help. Transfer call 1hr 3min cut off. Not 1st time. Trying to deal with the bank with customers who have major health issues is a joke, since local branch closed.

• 
  Matt Phillips 💙 (@MattKPhillips) reported 58 minutes ago from Formby, England

  @HSBC_UK I assure you it isn't working. Samsung App.

• 
  Emmaface (@emmaemma53) reported 59 minutes ago from Liverpool, England

  @HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Awenaio (@awenaio) reported 3 minutes ago

  @HSBC_UK Your customer services number has been hacked. It is asking for details no bank would. I want you to sort this out now.

• 
  AI Enthusiast (@aici_interiors) reported 6 minutes ago

  @HSBC_UK But I need help and I got none over 4 phone calls, that's how good your Indian call centres are!

• 
  Steve Pratley (@stephenpratley) reported 6 minutes ago

  @johnsw @HSBC_UK On any other platform I can automate chasing payments, onboarding, contract cancellations and a bunch of other stuff based on when payments arrive. Instead I start every day doing things I could have automated for about 20 years. They're like the Shoe Bomber. They never killed anyone but they've taken multiple lifetimes with the minutes they waste for every customer every day. I ought to be able to get it out of Xero but their API won't let me at data I can look at and export from the GUI either.

• 
  Mohit (@MohitxDunedain) reported 6 minutes ago

  @HSBC_UK I need some help with my account. Is there an email address I can reach out to or shall I DM you?

• 
  Louise (@LouiseZaaijman) reported 6 minutes ago

  @HSBC_UK Why is the log in page frozen?

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 7 minutes ago

  @HSBC_UK are an absolute disgrace. Almost a month we haven’t had access to our online banking. I have spent hours every day on the phone trying to get support. Speak to different people every time. I will be removing all my clients from your service. DO NOT USE HSBC FOR BUSINESS!

• 
  Spencer Carter (@SpencerCar72184) reported 10 minutes ago

  I was the receiver of the most unhelpful customer service by @HSBC_UK today. Seems helping a customer try and get a new card (which has been lost) is not a priority! That’ll be me switching then!

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 11 minutes ago

  @HSBC_UK This answer shows you actually take no notice of concerns. I need no help, I was trying to help your customer who had been scammed. Not a single helpful protocol enabled by your fraud call centre.

• 
  My Question Is? (@MyQuestionIs2) reported 12 minutes ago

  @HSBC_UK I’ve been trying to pay a cheque in using the App. It is giving me an error message saying try again later. How long do you expect this problem to last.

• 
  Nick (@iamN_I_C_K) reported 13 minutes ago

  @HSBC_UK I closed my account with you a while ago but you keep sending me letters saying I have an important message on my account that I must log in to read. However, I can’t log on as no longer have an account or any account details. What am I supposed to do please?