HSBC status: access issues and outage reports

Problems in the last 24 hours in Cheddar, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Cheddar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Cheddar, England

Latest outage, problems and issue reports in Cheddar and nearby locations:

• 
  Lindsey Sylvester 👩‍🏫 (@MissSylvester77) reported 4 minutes ago from Burnham-on-Sea, England

  @HSBC_UK your customer service is awful. Asking for something to be sorted, but get told, it should be processed soon, but I don't have the authority to do it here. This happened last year trying to set up a student account too.

• 
  Sue🇺🇦🇬🇧🇪🇺💙 (@stillherejust) reported 13 minutes ago from Wells, England

  @HSBC_UK Banks were bailed out with our money. Suggest you give it back to help those in crisis.

• 
  Little Gibbo (@littlegibbo) reported 55 minutes ago from Long Ashton, England

  @HSBC_UK my 80+yr parents are fed up with not being able to talk to anyone at the bank. Every number goes to a non UK call centre, they don’t know security numbers, they just want to be able to speak to a person. What happened to customer service? My mum was in tears.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carly (@limebean) reported 5 minutes ago

  @HSBC_UK hi is the online banking down? As when I log in the screen is frozen

• 
  Allan S (@AllanS63097043) reported 9 minutes ago

  @HSBC_UK Shockingly slow service. The buyer of my property has been waiting 3 weeks for their mortgage offer 😳

• 
  Alasdair MacMillan (@alymacmillan) reported 10 minutes ago

  @HSBC_UK hi, how do I log in to hsbc when I’ve lost my phone and have no access to the number or app?

• 
  Tim Huckle (@timhuckle) reported 11 minutes ago

  @kyle213187 @HSBC_UK Also. Seems to be a glitch.

• 
  NeuralNerdz (@NeuralNerdz) reported 12 minutes ago

  @HSBC_UK I'm a new customer moving from Canada to London. My app is approved but I'm getting 'Service Unavailable' on the final mobile banking setup step. I have screenshots—where can I send them?

• 
  Nathan (@nathanwilde83) reported 13 minutes ago

  And the rest. Opened a @HSBC_UK Fixed Rate Cash ISA 1 Apr for funds to transfer in at maturity on 1 May. 2 mths in & 1mth lost interest: zilch. Call centre ill informed help. Yet their Wealth ppl want me to move a £1m pension fund to them?? Not if they can’t get the basics right!

• 
  Marion Blacker (@Marionblacker1) reported 14 minutes ago

  @HSBC_UK You really are going to the dogs. Recently e have had several problems with our service. This evening I wanted to edit a payee and could not manage the change so thought I’d email securely but oh no that facility has been removed. Use chat! Will look into alternatives

• 
  mackson wakama (@WakamaMackson) reported 16 minutes ago

  @HSBC_UK Hi, is your mobile app down? I keep getting a message "sorry, something went wrong. Please try again later."

• 
  Steve Pratley (@stephenpratley) reported 17 minutes ago

  Every payment I get goes “kerching” except for @HSBC_UK This is a much bigger problem than it sounds

• 
  Richard Kennedy (@RichardKennedy) reported 17 minutes ago

  @HSBC_UK @1an3 “Hi there! We’d love to continue this in DMs, mainly because public evidence of our incompetence is terrible for brand awareness.”