HSBC status: access issues and outage reports

Problems in the last 24 hours in Abertillery, Wales

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Abertillery, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Abertillery, Wales

Latest outage, problems and issue reports in Abertillery and nearby locations:

• 
  R Thomas-Hewartson (@rth3012) reported 31 minutes ago from Usk, Wales

  @HSBC_UK I’m trying to sort out a child trust fund … this is a personal banking issue, not business!

• 
  Ben Miller (@i_am_millski) reported 43 minutes ago from Pontypool, Wales

  Hi @HSBC_UK, your app doesn’t work on iOS 15. Any chance of a fix soon?

• 
  Gill Howells (@gilliehowells) reported 56 minutes ago from Trethomas, Wales

  Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Omar McAdam (@OmarMcAdam) reported 3 minutes ago

  Open a bank account @HSBC_UK is known and reputable has multi-currency accounts - 🫡 Transfer money in 👍 Transfer money out 👀 Wait, how do i get a transfer confirmation I can only see the nickname I gave the contact and amount Call premier support No way at all in web or app to get a NORMAL transfer confirmation PDF or even see on screen transfer details (to which ACC/SrtCde) WTAF 🤯

• 
  Lauren 🦋 (@LaurenRose94_) reported 5 minutes ago

  @HSBC_UK I’ve just tried to update my change of name on the app but it’s saying I can only do this in person. All my local branches have closed down and I’m unable to get to one. What do I do please?

• 
  Arpan Jain (@jainarpan13) reported 5 minutes ago

  @LloydsBank That is the whole point, you are not getting that I am unable to login and to complain as well I have to login. I called thrice to your support and everytime I have been told different things. You people are really living in stoneage. Same thing @HSBC_UK updates in 20 sec

• 
  AH 🙋🏼‍♀️ (@al_af_af) reported 10 minutes ago

  @HSBC_UK your service is terrible I’ve been on the phone and chat trying to report suspicious activity for almost 2 hours and am just being ignored

• 
  Yvonne Dickson (@YDDelia) reported 10 minutes ago

  @HSBC_UK So I sent a PM and guess what no response. Pretty much what I expected from #HSBC. Shocking customer service

• 
  hezron941 (@hezron941) reported 16 minutes ago

  @HSBC_UK @uk_task_ I have learned yesterday HSBC or the CEO don't care about customers. I lost my mother whish I am still feeling the pain. I have problems putting my mother to rest. No compassion to help me. When asked the service representative if he's laughing at he continued the cold play book

• 
  Laurelin (@SnufflebeanYarn) reported 17 minutes ago

  @ricci_kitchen @HSBC_UK I had the same email - I wonder if it’s a glitch.

• 
  Stuart Fox (@stuartfoxmusic) reported 17 minutes ago

  @HSBC_UK So you’ll engage when it’s fun, but block me after you’ve been abusive and insulting and I just want an apology and assurance it won’t happen again.

• 
  Chinomso Uzoeto (@chinomsouzoeto) reported 18 minutes ago

  @shegszmaestro @HSBC_UK I think the most infuriating thing about this is that they're not giving any reasons for the accounts not still being blocked, and no timeline either! @HSBC_UK you guys need to fix up.

• 
  Helen Todd (@HelenTodd3) reported 20 minutes ago

  @jckchn88 @HSBC_UK Hi, spent 50 mins on hold to be told every UK customer received this in error and there is no issue with your cards. The woman told me I was ok to unfreeze my card. Hope that helps #HSBC #ApplePay