Is HSBC down in Shincliffe, County Durham, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Shincliffe, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Shincliffe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (67%)
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Website (16%)
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Login (11%)
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Transactions (4%)
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Withdrawals (2%)
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Transfer (1%)
Community Discussion
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HSBC Issues Reports Near Shincliffe, England
Latest outage, problems and issue reports in Shincliffe and nearby locations:
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Matthew Sammons
(@matthewsammons1) reported
from
Durham, England
@HSBC_UK customer service! Horrific! Came in two weeks ago and received a first class service! Today 1 hour later asking for same request I am still waiting!!!!!
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EMMA🐈⬛STOTHARD
(@emstoth) reported
from
Durham, England
@HSBC_UK I am having the most frustrating and difficult experience dealing trying to speak to someone and resolve an issue. Chat can’t do it, and your phone lines either cut me out after being on hold for ages or the agent isn’t of help.
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Dave Rees
(@johndavidrees) reported
from
Shincliffe, England
@HSBC_UK Thanks for that, turns out it was my mobile and I got through no problem
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James
(@BaghdadCocaCola) reported
from
Sunderland Bridge, England
@HSBC_UK hi, might be a stupid question I know but is the ‘Personal Customer Number’ the same as the Telephone Security Number?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sasha Yanshin
(@sashayanshin) reported
Our company changed name. This is public information on the Companies House website. But @HSBC_UK want me to print out a confirmation, fill out a form by hand and deliver it to an HSBC branch in person during working hours. Then they wonder why their business is dying.
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ConanTheLeader
(@ConanTheLeader) reported
@HSBC_UK Is HSBC able to send the mobile banking app activation code to foreign telephone numbers? I have tried speaking to a support agent multiple times and each time I am told a ticket will be made and then there’s no follow up. I urgently need to check my account details.
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Adrian Stevenson - Planes for Ukraine 🇺🇦
(@aditerrier) reported
@HSBC_UK We have now sorted this, but you really need to sort out your customer service, we were cut off 3 times, and you auto systems are antiquated
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Pratyush Sarup
(@PratyushSarup) reported
@HSBC_UK can you please explain why your #premier service is so pathetic, its not even a service really other than an opportunity to be frustrated? Deeply disappointed after being on the call x2 hrs and repeating info 3 times and still no resolution.
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A Dark Adapted Heart
(@adarkadptdheart) reported
Signing up for an @HSBC_UK credit card as a new customer, in order to do a balance transfer, has been one of the most confusing, least usable transactions I've ever been through.
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Sandra Wallace
(@SandraW17259355) reported
@HSBC_UK Totally frustrated and angry! Wasted an hour on the phone this morning! 3 different advisors all singing from different song sheets. Issue still not resolved! # Terrible customer service! # disgusted
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Adrian Stevenson - Planes for Ukraine 🇺🇦
(@aditerrier) reported
@HSBC_UK your customer service is appalling, you have blocked a payment on Apple Music and it has so far taken us over an hour to get nowhere. Moved around depts, cut off twice, we have a lot of money in your business that will shortly be moving to another bank you have 5 mins!
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ebbs
(@ebbs1234) reported
@HSBC_UK your banking app is not working again!!!
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Gemma Hennessey
(@Hennessey2Gemma) reported
@HSBC_UK As a super anxious person you have set me off this morning. Trying to activate my banking app as I have a new phone and you block me because I didn’t enter the correct number once I rang up (which Is rubbish as I wrote it down) then when I rang to sort it out, I answer
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Adrian Stevenson - Planes for Ukraine 🇺🇦
(@aditerrier) reported
@HSBC_UK We bank massively with you. So expect a decent service level which was not reached in the slightest today.