Is HSBC down in Sunderland Bridge, County Durham, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Login (18%)
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Website (16%)
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Transactions (4%)
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Transfer (2%)
Community Discussion
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HSBC Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
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EMMA🐈⬛STOTHARD
(@emstoth) reported
from
Durham, England
@HSBC_UK I am having the most frustrating and difficult experience dealing trying to speak to someone and resolve an issue. Chat can’t do it, and your phone lines either cut me out after being on hold for ages or the agent isn’t of help.
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Matthew Sammons
(@matthewsammons1) reported
from
Durham, England
@HSBC_UK customer service! Horrific! Came in two weeks ago and received a first class service! Today 1 hour later asking for same request I am still waiting!!!!!
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jaynie
(@Jaynie99435899) reported
@Jadewilkins999 @HSBC_UK No surprise there! Awful customer service!!
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Ian Hallam
(@ihallam) reported
@HSBC_UK I've previously made a complaint online as directed by one of your employees, regarding GDPR breaches. Could you please advise what your KPI is in terms of a response as I've heard nothing....Once again IMHO showing a complete disregard for the seriousness of the issue.
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maska polish
(@maskapolish) reported
@HSBC_UK I've been trying to login to your app since 4 weeks to but do not receive the OTP to set up the secure key. Unfortunately, according to your site, the only way to sort this is by calling your UK helpline. I am based in India and cannot call internationally. Pls help
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Rahul Verma
(@_storywallah) reported
Hi @HSBC_UK my hsbc app has been suspended since Friday. I have called as requested (X4). I've not been able to get through to anyone who can activate my account + been on hold for over an hour. This is really poor service. Please advise, I urgently need access to my account.
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Cath
(@BigBlueSkyLive) reported
@HSBC_UK No, sorry Ryan @HSBC_UK if you’d like to discuss this further then keep it public so we can all see what you have to say about limiting access to banking in the rural areas @duncancbaker perhaps you could comment?
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G1NGJ
(@kgingerjones) reported
@HSBC_UK You can't I've tried your platform serves only to pass on an issue with no one in @HSBC chat authorised to do anything basically you're a "bank triage" system that delegates.
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Elouise
(@Embo61342) reported
@HSBC_UK Have been a loyal customer for 37 years. Cannot get through to anyone on chat and when I do it’s not helpful and chat is terminated before I can take survey. Very frustrating- please advise on best way to contact.
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Spilleroftruth
(@spilleroftruth) reported
@HSBC_UK so lets be really honest you don't want people visiting the branch who aren't profitable to you. Customer service doesn't give you a profit only sales. Footfall will be down in branches because your forcing people online. Branches now have queues to the door to get help
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Nadiah ⎊🌱
(@NadiahJ_x) reported
@HSBC_UK is your Internet banking app down again? It says "There was a problem connecting to our servers" when I try to login but service status says fine?
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Sam Coupland
(@strangesam1977) reported
.@HSBC_UK now convinced its not possible to transfer $CAD btwn HSBC Global Money & Canadian Bank (CIBC). Have spent 12 hours trying, but HSBC App refuses entry of Canadian A/C Details. Global Money Support is missing, the GM Team never answer phone when transferred to them.