HSBC

Is HSBC down in Sunderland Bridge, County Durham, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Sunderland Bridge, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Sunderland Bridge, County Durham, England 12/11/2025 13:25

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (60%)

    Mobile App (60%)

  2. Website (20%)

    Website (20%)

  3. Login (14%)

    Login (14%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports Near Sunderland Bridge, England

Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:

  • BaghdadCocaCola James (@BaghdadCocaCola) reported from Sunderland Bridge, England

    @HSBC_UK hi, might be a stupid question I know but is the ‘Personal Customer Number’ the same as the Telephone Security Number?

  • matthewsammons1 Matthew Sammons (@matthewsammons1) reported from Durham, England

    @HSBC_UK customer service! Horrific! Came in two weeks ago and received a first class service! Today 1 hour later asking for same request I am still waiting!!!!!

  • millieshorttt millicent short (@millieshorttt) reported from Consett, England

    @HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.

  • emstoth EMMA🐈‍⬛STOTHARD (@emstoth) reported from Durham, England

    @HSBC_UK I am having the most frustrating and difficult experience dealing trying to speak to someone and resolve an issue. Chat can’t do it, and your phone lines either cut me out after being on hold for ages or the agent isn’t of help.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • FreethatFree Money for nothing (@FreethatFree) reported

    @cuckdrudge @HSBC_UK Can I help?

  • KhanWaqascardio Waqas khan (@KhanWaqascardio) reported

    @TimDrakes1 @HSBC_UK HSBC is a waste of time. I have moved on to a better bank after 20 years due to bad customer service and draconian safe guarding initiative and consequently sudden account closure leaving customers in a a very risky situation.

  • AllDesignPrint Simon 'all (@AllDesignPrint) reported

    @HSBC_UK Yet when anyone else “experiences issues” you’ll charge them an admin fee.

  • UWebull Webull U.S. (@UWebull) reported

    @HSBC_UK @WebullGlobal your 💩y service is next. Here’s to hoping people dump you by the tens of thousands

  • NickPat20265806 Nick Patterson (@NickPat20265806) reported

    @HSBC_UK Your bank is sh*t. How can I my baby have a small nap, bath the baby and cook dinner in the time it takes for your customer service agents to pick up a phone and sort out a stopped transfer. Accounts closed.

  • HarrogateGandT Geraldine Shaw (@HarrogateGandT) reported

    @HSBC_UK Paid some cheques in at the branch Fri morning and these are still not showing in the app. Is this because of the technical problems?

  • KhanWaqascardio Waqas khan (@KhanWaqascardio) reported

    @HSBC_UK First in race to bottom. So sad , once a customer friendly bank has turned into a hostile bank which can close account with very little notice. After been with HSBC for 20 yeras, I had enough and have moved on to another bank.

  • scrow2002 TwistedJ (@scrow2002) reported

    @SteveMiami3 @HSBC_UK @BBCCiN Read the actual issue, educate yaself. You'll notice, it wasn't just an app issue. Now go troll elsewhere like a good little sheep

  • Tricianumanoid2 Tricia Petrie (@Tricianumanoid2) reported

    Just reading all the complaints against @HSBC_UK and your on line banking and apps, which stopped working and denied you access to "your money". I hope you have learnt something from this. Do not become a #cashless society

  • jennyannew Jenny Anne (@jennyannew) reported

    @HSBC_UK I did message you at 12.16 earlier but you haven’t responded. The issue hasn’t been resolved and it seems like I’m not the only one having a problem. I can log on but cannot use my card. You (not you personally obviously) need to fix it !