HSBC status: access issues and outage reports

Problems in the last 24 hours in Consett, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Consett, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Consett, England

Latest outage, problems and issue reports in Consett and nearby locations:

• 
  Natalie (@Natalie_Emma92) reported 10 minutes ago from Wallsend, England

  @HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?

• 
  Matthew Sammons (@matthewsammons1) reported 12 minutes ago from Durham, England

  @HSBC_UK customer service! Horrific! Came in two weeks ago and received a first class service! Today 1 hour later asking for same request I am still waiting!!!!!

• 
  James (@BaghdadCocaCola) reported 13 minutes ago from Sunderland Bridge, England

  @HSBC_UK hi, might be a stupid question I know but is the ‘Personal Customer Number’ the same as the Telephone Security Number?

• 
  millicent short (@millieshorttt) reported 18 minutes ago from Consett, England

  @HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.

• 
  EMMA🐈‍⬛STOTHARD (@emstoth) reported 21 minutes ago from Durham, England

  @HSBC_UK I am having the most frustrating and difficult experience dealing trying to speak to someone and resolve an issue. Chat can’t do it, and your phone lines either cut me out after being on hold for ages or the agent isn’t of help.

• 
  Sandeep Singh (@SS32980020) reported 34 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK trying to reach your customer care service since morning, no one is available to resolve my query.

• 
  Steve Jackson (@stevejacksonHN) reported 35 minutes ago from Hexham, England

  Every day @HSBC_UK block my card because clearly I'm a fraudster. FFS please please answer your phones.

• 
  𝐒 𝐚 𝐦 (@Sam_Barnwell) reported 51 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞

• 
  Steve Jackson (@StevJacks) reported 58 minutes ago from Hexham, England

  Stood outside a closed @HSBC bank, on the phone to @HSBC_UK to fix out card issue, while simultaneously attempting to chat via @HSBC_UK app people and all don't have the required number of staff to provide any service at all.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tigger dictator know it all 😉 (@lionel42399) reported 5 minutes ago

  @CleansedTweets @pchindle @HSBC_UK Both myself and my mother have uk bank accounts and they have our address in Spain,never an issue,it should be same situation for yourself, if you have a home address in uk again they shouldnt be closing your account,it’s not illegal to travel and be out of the country for years

• 
  joanne bridge (@joannebridge10) reported 6 minutes ago

  @HSBC_UK NEED HELP URGENTLY NO CONTACT NO. WORKS ON HOLD HOURS FRIENDS DADS BANK ACC EMPTIED HES DEAF AND LOSING WILL TO LIVE WHO CAN HE EMAIL FOR VITAL HELP HE IS VUNERABLE

• 
  Fordy-PUFC (@MrFord89) reported 6 minutes ago

  @HSBC_UK have be the worst bank in the UK. Absolutely useless agents who dont offer any help. Mis sold products.

• 
  𝗞𝗮𝗿𝗶𝘀𝘀 🌸 (@Karisspluck) reported 7 minutes ago

  @HSBC_UK Hi, I’ve cancelled my credit card and the app has now signed me out. I still have a document I need to read but can’t access it. Will this be sent to me in the post instead? I’m assuming it just says to cut up the card, but I’m not sure.

• 
  Jag Hir (@jaghir) reported 7 minutes ago

  Numerous @HSBC_UK Premier and Business bank accounts with substantial sums held. Your staff cannot confirm our relationship manager contact info and decline a new bank account to sit alongside our others! Ridiculous poor service with zero consideration.

• 
  Nomad (@_londontrader_) reported 8 minutes ago

  @HSBC_UK crap service

• 
  TheDiggers (@TheDiggers4) reported 14 minutes ago

  @Peter_Croden @HSBC_UK Same. Must be a glitch of some sort. Good to know it's not just me.

• 
  KDL (@lawry_kevin) reported 15 minutes ago

  @HSBC_UK Been a customer over 50 years got scammed byca rouge trader police I evolved Trading standards gitca crime number Phoned my bank up to stop one of the payments They said no and told me why didn't research the trader Not happy very poor service

• 
  Gary C (@HamstringTownFC) reported 15 minutes ago

  @HSBC_UK why have I lost the ability of OTP and have to authorise every payment know the app. Its impossible as everytime i return to the site after authorising on the hsbc app the payment page has gone back to the homepage. Give me back the OTP option

• 
  Christine Mcgeorge (@ChristineM5051) reported 16 minutes ago

  @HSBC_UK I've spent three days trying to resolve a problem with HSBC. Perhaps you can help. Online bonus savings account. My understanding is that if I withdraw anything I lose the bonus part of the interest for that month. Is that right