HSBC status: access issues and outage reports

Problems in the last 24 hours in Consett, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Consett, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Consett, England

Latest outage, problems and issue reports in Consett and nearby locations:

• 
  Matthew Sammons (@matthewsammons1) reported 4 minutes ago from Durham, England

  @HSBC_UK customer service! Horrific! Came in two weeks ago and received a first class service! Today 1 hour later asking for same request I am still waiting!!!!!

• 
  Natalie (@Natalie_Emma92) reported 11 minutes ago from Wallsend, England

  @HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?

• 
  Sandeep Singh (@SS32980020) reported 12 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK trying to reach your customer care service since morning, no one is available to resolve my query.

• 
  EMMA🐈‍⬛STOTHARD (@emstoth) reported 23 minutes ago from Durham, England

  @HSBC_UK I am having the most frustrating and difficult experience dealing trying to speak to someone and resolve an issue. Chat can’t do it, and your phone lines either cut me out after being on hold for ages or the agent isn’t of help.

• 
  𝐒 𝐚 𝐦 (@Sam_Barnwell) reported 25 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞

• 
  Steve Jackson (@StevJacks) reported 32 minutes ago from Hexham, England

  Stood outside a closed @HSBC bank, on the phone to @HSBC_UK to fix out card issue, while simultaneously attempting to chat via @HSBC_UK app people and all don't have the required number of staff to provide any service at all.

• 
  millicent short (@millieshorttt) reported 45 minutes ago from Consett, England

  @HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.

• 
  Steve Jackson (@stevejacksonHN) reported 46 minutes ago from Hexham, England

  Every day @HSBC_UK block my card because clearly I'm a fraudster. FFS please please answer your phones.

• 
  James (@BaghdadCocaCola) reported 47 minutes ago from Sunderland Bridge, England

  @HSBC_UK hi, might be a stupid question I know but is the ‘Personal Customer Number’ the same as the Telephone Security Number?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  nistaghm (@nistaghm) reported 6 minutes ago

  @HSBC_UK Hello. I am currently in the UK. I cannot log into my mobile app because SMS codes are not arriving at my Kazakhstan phone number. Can you help me reset my access or change the number?

• 
  Simon Laskey (@SimonLaskey) reported 8 minutes ago

  @andyward1964 @HSBC_UK Can't login to either the old Kinetic or BIB.

• 
  Sarah Lloyd (@Sazlloyd) reported 12 minutes ago

  @HSBC_UK I am having problems registering with on line banking for my credit card it just keeps saying sorry we can't continue with your application. When I then try and sign up it won't send an activation code to my phone

• 
  Dungeons And Joypads (@DungeonsJoypads) reported 13 minutes ago

  @HSBC_UK Im sorry. But unless you are a checkmark account, I have no reason to believe you are not another scam account trying to access my information. Fix up HSBC. You must be able to afford it! Ask the mexican cartels that you were laundering money for to help you out.

• 
  Salah ElBaba (@SalahElBaba) reported 16 minutes ago

  @HSBC_UK I ordered a new credit card that still hasn’t arrived. When I call your helpline, they ask for the card number which I obviously don’t have yet. Can you please help.

• 
  David Corner (@Dave_Corner) reported 19 minutes ago

  @HSBC_UK your app isn't working. Cannot pay in cheques "licence has expired" someone hasnt paid the bill tut tut thats embarrassing for you!

• 
  Louise (@LouiseZaaijman) reported 19 minutes ago

  @HSBC_UK Why is the log in page frozen?

• 
  Teds (@Tedtalks13) reported 21 minutes ago

  @HSBC_UK @WalsallCouncil Especially the one out of gethins gym that was chirping Liz truss… I didn’t say that… I also didn’t say anything about carbon coding on his Nelly comment. Community isn’t my thing yet I’ve wrote and won multi million pound contracts in my 20s some folk talk ******* **** a lot

• 
  meham (@mandyhamil99817) reported 22 minutes ago

  @DailyMail Dear god @HSBC_UK is this the type of person you have working for you?

• 
  Melanie Owen (@MelanieOwen66) reported 24 minutes ago

  @HSBC_UK having real problems logging onto app on my new phone.