HSBC status: access issues and outage reports

Problems in the last 24 hours in Consett, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Consett, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Consett, England

Latest outage, problems and issue reports in Consett and nearby locations:

• 
  EMMA🐈‍⬛STOTHARD (@emstoth) reported 2 minutes ago from Durham, England

  @HSBC_UK I am having the most frustrating and difficult experience dealing trying to speak to someone and resolve an issue. Chat can’t do it, and your phone lines either cut me out after being on hold for ages or the agent isn’t of help.

• 
  Sandeep Singh (@SS32980020) reported 20 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK trying to reach your customer care service since morning, no one is available to resolve my query.

• 
  James (@BaghdadCocaCola) reported 24 minutes ago from Sunderland Bridge, England

  @HSBC_UK hi, might be a stupid question I know but is the ‘Personal Customer Number’ the same as the Telephone Security Number?

• 
  𝐒 𝐚 𝐦 (@Sam_Barnwell) reported 27 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞

• 
  Natalie (@Natalie_Emma92) reported 30 minutes ago from Wallsend, England

  @HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?

• 
  Matthew Sammons (@matthewsammons1) reported 32 minutes ago from Durham, England

  @HSBC_UK customer service! Horrific! Came in two weeks ago and received a first class service! Today 1 hour later asking for same request I am still waiting!!!!!

• 
  Steve Jackson (@stevejacksonHN) reported 39 minutes ago from Hexham, England

  Every day @HSBC_UK block my card because clearly I'm a fraudster. FFS please please answer your phones.

• 
  millicent short (@millieshorttt) reported 48 minutes ago from Consett, England

  @HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.

• 
  Steve Jackson (@StevJacks) reported 57 minutes ago from Hexham, England

  Stood outside a closed @HSBC bank, on the phone to @HSBC_UK to fix out card issue, while simultaneously attempting to chat via @HSBC_UK app people and all don't have the required number of staff to provide any service at all.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Teddy (Theodora) Leppington (@TeddyLeppington) reported 53 seconds ago

  @HSBC_UK Not sure why I'm a customer. Bring back the days of The Midland. Up to 70 days for an ISA transfer in? Nationwide. Mum's done in a day. Money sitting in my last bank's holding account. I'm earning NOTHING! Branch sent a complaint in April. 1 email. We haven't sorted it

• 
  Rajat Sonika (@rajat_sonika) reported 1 minute ago

  @HSBC_IN @HSBC @HSBC_UK Absolutely ridiculous service from HSBC. Despite informing well in advance, I’m told: “Due to unavailability, we will not be able to service.” What’s the point of paying for a premium travel card if promised benefits fail ? Pathetic customer experience.

• 
  Andy Perkins (@andysperkins) reported 3 minutes ago

  Appalling service from @HSBC_UK @HSBC Trying to report a lost card. Spent 20 minutes on the phone, redirected to 4 different agents all who assured me I was now being transferred to business lost card dept. Then got cut off!! #hsbcbusinessbanking

• 
  Space0day (@space0day) reported 5 minutes ago

  @HSBC_UK Hey Team , it's been 1 month and I've not received my debit card on an overseas address. Even i didn't receive any update on mail whether it's dispatched or not. Please help me...

• 
  mohamed budiste (@xamsa) reported 13 minutes ago

  @HSBC_UK the mobile app keeps crashing every time I try to open since early morning until now. Is it down?

• 
  Mark (@MorganMF9867) reported 18 minutes ago

  @HSBC_UK almost a 3 week wait for a telephone security code and nothing has arrived. Incredibly poor customer service.

• 
  Pepiv (@Pepiv1224219) reported 19 minutes ago

  @DudejaRuchee @HSBC_UK Yes sure it can be check Send a direct message to the help_centers300 on Instagram for help ok. They help me regain access to my account. You should contact too for your problems okay

• 
  Mark (@MorganMF9867) reported 20 minutes ago

  @simonhall1974 @HSBC_UK I had the same issue. A tweet remains unanswered and the promised call back within 5 working days is now 7 days and counting.

• 
  Ruth Irvine (@Big_ruthie) reported 21 minutes ago

  @HSBC_UK Appalled at HSBC's lack of concern to customers experiencing the fraudulent use of their home address for credit card abuse. Issue raised on 04/04 but still unallocated, told today they have up to 30/05 to respond. This is the escalation process. HSBC approved this CCard

• 
  Zlatan1985 (@Zlatans1985) reported 22 minutes ago

  @DungeonsJoypads @HSBC_UK an overseas call center will basically be a triage these days, the staff will have basic info on your account and can do nothing but log the issue. they will be locked down due to fear of data leaks by rouge staff etc....