HSBC status: access issues and outage reports

Problems in the last 24 hours in Consett, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Consett, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Consett, England

Latest outage, problems and issue reports in Consett and nearby locations:

• 
  Natalie (@Natalie_Emma92) reported 41 seconds ago from Wallsend, England

  @HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?

• 
  millicent short (@millieshorttt) reported 11 minutes ago from Consett, England

  @HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.

• 
  Steve Jackson (@stevejacksonHN) reported 32 minutes ago from Hexham, England

  Every day @HSBC_UK block my card because clearly I'm a fraudster. FFS please please answer your phones.

• 
  Steve Jackson (@StevJacks) reported 35 minutes ago from Hexham, England

  Stood outside a closed @HSBC bank, on the phone to @HSBC_UK to fix out card issue, while simultaneously attempting to chat via @HSBC_UK app people and all don't have the required number of staff to provide any service at all.

• 
  𝐒 𝐚 𝐦 (@Sam_Barnwell) reported 35 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞

• 
  EMMA🐈‍⬛STOTHARD (@emstoth) reported 39 minutes ago from Durham, England

  @HSBC_UK I am having the most frustrating and difficult experience dealing trying to speak to someone and resolve an issue. Chat can’t do it, and your phone lines either cut me out after being on hold for ages or the agent isn’t of help.

• 
  James (@BaghdadCocaCola) reported 47 minutes ago from Sunderland Bridge, England

  @HSBC_UK hi, might be a stupid question I know but is the ‘Personal Customer Number’ the same as the Telephone Security Number?

• 
  Matthew Sammons (@matthewsammons1) reported 53 minutes ago from Durham, England

  @HSBC_UK customer service! Horrific! Came in two weeks ago and received a first class service! Today 1 hour later asking for same request I am still waiting!!!!!

• 
  Sandeep Singh (@SS32980020) reported 57 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK trying to reach your customer care service since morning, no one is available to resolve my query.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Simon Stockley (@si78475) reported 6 minutes ago

  @HSBC_UK Thanks for responding. Im unable to send a DM messages not working on my account. Could you advise an alternative way to contact you without calling?

• 
  Or Sassur (@Orsassur2) reported 6 minutes ago

  @HSBC @HSBC_UK please help me

• 
  hezron941 (@hezron941) reported 7 minutes ago

  @HSBC_UK @uk_task_ I have learned yesterday HSBC or the CEO don't care about customers. I lost my mother whish I am still feeling the pain. I have problems putting my mother to rest. No compassion to help me. When asked the service representative if he's laughing at he continued the cold play book

• 
  John Kefas (@kefasjohn) reported 9 minutes ago

  @HSBC_UK The problem now is, since I send the documents and I even called you guys to confirmed whether you've received the documents, I was told that YES you guys have actually received the documents yet you guys haven't done anything about the account....3

• 
  Jack Harris (@pengTen) reported 10 minutes ago

  @HSBC_UK No service all day. You have closed my business essentially, and I am now at a loss. I will be closing my account on Monday

• 
  Owen Richards (@TheGreenG0blin) reported 12 minutes ago

  @HSBC_UK you must have the absolute worst customer service of any bank in the uk!

• 
  magzrichie (@magzrichie1983) reported 17 minutes ago

  @HSBC_UK sort put your services ! Your app is diabolical and like a gamble if you can access your account or not ! Your login page has been frozen for days, and your photo ID krap is a joke ! ive had eye surgery ( im sick as hell ) and I cant even pay for eye drops !!!!!!!!!

• 
  Simon Laskey (@SimonLaskey) reported 18 minutes ago

  @andyward1964 @HSBC_UK Same issue.

• 
  Matt (@mattyblinkster) reported 18 minutes ago

  @HSBC_UK I know where the local one is and it’s miles away and my mum and elderly people can’t access easily! It’s a shame a bank like hsbc doesn’t get involved in these banking hubs when everyone else seems to be able to ….

• 
  Ann-Marie Nicholson (@a_mnicholson) reported 19 minutes ago

  @HSBC_UK your systems are awful…I’m trying to find an email address as I’m not up to speaking to you guys and I can’t even get your Tell Us About Your Needs form to work - it’s all too much right now