Is HSBC down in Durham, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Durham, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (65%)
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Website (20%)
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Login (11%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map Near Durham, England
The most recent HSBC outage reports came from the following cities: Chester-le-Street and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Chester-le-Street |
Mobile App | |
| Newton Aycliffe |
Mobile App | |
| Consett |
Mobile App | |
| Sunderland |
Login | |
| Seaham |
Mobile App | |
| Sunderland |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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millicent short
(@millieshorttt) reported
from
Consett, England
@HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.
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EMMA🐈⬛STOTHARD
(@emstoth) reported
from
Durham, England
@HSBC_UK I am having the most frustrating and difficult experience dealing trying to speak to someone and resolve an issue. Chat can’t do it, and your phone lines either cut me out after being on hold for ages or the agent isn’t of help.
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Matthew Sammons
(@matthewsammons1) reported
from
Durham, England
@HSBC_UK customer service! Horrific! Came in two weeks ago and received a first class service! Today 1 hour later asking for same request I am still waiting!!!!!
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James
(@BaghdadCocaCola) reported
from
Sunderland Bridge, England
@HSBC_UK hi, might be a stupid question I know but is the ‘Personal Customer Number’ the same as the Telephone Security Number?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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#MakeF1GreatAgain
(@SupportMF1GA) reported
@WaddlesLeftFoot @HSBC_UK Nope. Still not working. @HSBC_UK please can you give an update?
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Stu Williams
(@WaddlesLeftFoot) reported
@EiJake @HSBC_UK It’s a real issue for many users. I sadly had to roll back as it’s so inconvenient having to use the physical key/website. I hope every year will be different but it never is. If you search twitter you’ll see they are responding to people with same stock answer.
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Mark Catchlove
(@markcatchlove) reported
So, apparently my 86 year old just about mobile MIL will have to travel 20 miles to a @HSBC_UK just to make an appointment. It is impossible to contact them by phone as she is hard of hearing and they never answer. She cannot do it online! This is discrimination @paullewismoney
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Suzy Q
(@KnittedLamb) reported
@BlockchainBarmy @HSBC_UK It must fake, as after that HSBC locked and froze my accounts! I foolishly thought it was genuine as it pop up when I had entered the app and had made a transfer. Have to go in to fix my account. So definitely something wrong with it.
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Emma 👩🏻🦼♿️
(@emmadonaldson05) reported
@HSBC_UK hi. Thank you for the info, just wondered how I access my bank though, because I can’t generate a security code from the app because the app isn’t working.
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Dominic Dean
(@DrDominicDean) reported
@HSBC_UK I've now done so. I do want to reiterate publicly how unhelpful the service provided over the phone has been. Having to resort to Twitter to get something sorted is not good even if it does ultimately help.
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Claire Maher
(@ClaireBearUK) reported
New HSBC customer… no card arrived. Can’t call @HSBC_UK as they ask for card no. Can’t chat to them as they want you to log into mobile banking, can’t register for that as no card…. Someone help! This is a shambles @HSBC_UK !!!!!
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Riyadh Kazim
(@ridkzm) reported
@HSBC_UK hi, I’m still receiving statements and what seems to be charges on my account!! I tried to reach out to you long time ago via email and Twitter as u can see, to ensure my account is closed, but no help!! Pls be aware that I’ve finished my study in UK since 2014. Pls help
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Paul Westbury
(@pwestbury05) reported
@thePompeyPope @HSBC_UK I agree all this automation is rubbish. My 86 yr old father has been trying to contact via email for over 2 weeks as he has a hearing issue
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tekphloyd
(@tekphloyd) reported
@mellisreviews Let’s see when @HSBC_UK will allow me to install iOS 16 on my phone. 😒 On my iPad, it is super stable! Regarding “AirDrop not working; music randomly stopping;” I had similar issues last week with 15.5, and I had to restart the phone to sort that out. 🤔