Is HSBC down in Durham, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Durham, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (66%)
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Website (16%)
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Login (11%)
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Transactions (3%)
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Withdrawals (2%)
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Transfer (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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Matthew Sammons
(@matthewsammons1) reported
from
Durham, England
@HSBC_UK customer service! Horrific! Came in two weeks ago and received a first class service! Today 1 hour later asking for same request I am still waiting!!!!!
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EMMA🐈⬛STOTHARD
(@emstoth) reported
from
Durham, England
@HSBC_UK I am having the most frustrating and difficult experience dealing trying to speak to someone and resolve an issue. Chat can’t do it, and your phone lines either cut me out after being on hold for ages or the agent isn’t of help.
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millicent short
(@millieshorttt) reported
from
Consett, England
@HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Joshua Chapman
(@JRCSport) reported
from
Keighley, England
Got my new card today, been role FOUR times by the automated line my card is activated and yet it is still not working. Any suggestions @HSBC_UK? As frankly, I think this is poor service from yourselves.
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LMB506
(@LMB5062) reported
@HSBC_UK This is so helpful… can’t find where to make a complaint… every link takes you to login and sends you round in loops. I AM CURRENTLY ON HOLD FOR OVER TWO hours and and furious!
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Every Last Puffin
(@EdHancox) reported
@HSBC_UK 28 years as a customer since you were Midlands bank. Shoddy treatment this week. 1hr 10 on the phone today. Formal complaint made. You’ll be in contact in 8 weeks. Not much to say Steve, although I can see why you’d prefer DM.
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LMB506
(@LMB5062) reported
@HSBC_UK Your link to complain doesn’t work, it just sends me in a loop to login then back to complaints. I held for TWO HOURS AND TWENTY FOUR MINUTES today to speak to an advisor.
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John Mcfarlan
(@johndwmcfarlan) reported
@hardeep3kaur @HSBC_UK I am three months into asking for a call from our branch for similar request for help. Absolutely useless and worthless complaints procedure. Complain once then go to ombudsman
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tamourgill
(@tamourgill1) reported
@HSBC_UK Worst bank ok UK , zero customer support and wasting the time of customer on all the platforms either banks or telephone
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Nige
(@non_league_nige) reported
@JRCSport @HSBC_UK They normally arrive working these days.
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Candice
(@Candice25989107) reported
@HSBC_UK Do not use. They will steal from you and then play dumb. Once you investigate and put a trace on your money - suddenly excuses happen, suspicious behaviour. This bank should be closed down.
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Ben Allen
(@benjaminallen) reported
@HSBC_UK Let's say you're in an account page viewing your account transactions, when you hit back you get an error because the browser tries to take you back to the login flow.
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Kasimiira Kontio
(@kkasimiira) reported
@Chrischappie @HSBC_UK I’m also having this same exact problem today. I can transfer money between accounts but can’t use Apple pay or make online purchases for some reason even though there’s money on the account?