HSBC

Is HSBC down in Durham, England?

No problems detected

If you are having issues, please submit a report below.

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Durham, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Durham, England 01/18/2026 03:40

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (3%)

    Transactions (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Durham, England

Latest outage, problems and issue reports in Durham and nearby locations:

  • matthewsammons1 Matthew Sammons (@matthewsammons1) reported from Durham, England

    @HSBC_UK customer service! Horrific! Came in two weeks ago and received a first class service! Today 1 hour later asking for same request I am still waiting!!!!!

  • millieshorttt millicent short (@millieshorttt) reported from Consett, England

    @HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.

  • emstoth EMMA🐈‍⬛STOTHARD (@emstoth) reported from Durham, England

    @HSBC_UK I am having the most frustrating and difficult experience dealing trying to speak to someone and resolve an issue. Chat can’t do it, and your phone lines either cut me out after being on hold for ages or the agent isn’t of help.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • emmahooker23 Emma Gunn (@emmahooker23) reported

    @HSBC_UK is there an issue with your online banking? My payees won’t load and I’m unable to make payments

  • TheBrandSurgery Vicky A Vaughan FCIM (@TheBrandSurgery) reported

    @HSBC_UK Your app is not loading payees. Says the system is down.

  • m_w_clarke Mr C (@m_w_clarke) reported

    @hsbc_uk_help @hsbc_uk Unable to transfer money to other accounts but your service status says all good. @downdetector shows there is a problem. Please help!

  • ZoeStroud1 Zoe Stroud (@ZoeStroud1) reported

    @HSBC_UK payees page keeps saying oops and to try again. I need to make payments to previous payees. HELP!

  • moximoron richard moxley (@moximoron) reported

    @HSBC_UK the worst customer experience of any supplier I’ve ever used. Security requirements for kids login impossible to manage, unfriendly call staff, endless call waits, banks only open weekdays and in school hours. It’s like you’re trying to make customers lives harder

  • stevenanderson_ Steven Anderson (@stevenanderson_) reported

    @HSBC_UK @Bring_Sunshine I have a similar situation. Website says don't call instead chat. Get onto chat they say call. Total shambles. Either way hours of wait. Chat is clearly saying whatever you want to hear to get rid of you.

  • stevenanderson_ Steven Anderson (@stevenanderson_) reported

    @HSBC_UK why am I unable to make payments from either the app or online banking to existing payees. Have trying for an hour. Your service standards say everything is working this is clearly not the case.

  • dogloverilford SandraC (@dogloverilford) reported

    @Sean_Shiels @HSBC_UK @HSBC_UK yes, what is going on? Payees not loading, loads of people reporting same but your mobile service status still says ok. IT IS NOT AND I NEED TO PAY SOMEBODY. Fix eta please.

  • poppy_loves Eva 💙 (@poppy_loves) reported

    Just an idea, @HSBC_UK, but maybe make an announcement saying your online banking app is down, rather than telling everyone who tweets you, to contact your jammed phone lines?

  • Natalie60558101 Natalie Parsons (@Natalie60558101) reported

    @HSBC_UK is there a problem today with transferring money to existing payees?? It won't load mine up and need to make payments today!!