HSBC

Is HSBC down in Durham, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Durham, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Durham, England 05/25/2025 09:20

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (54%)

    Mobile App (54%)

  2. Website (22%)

    Website (22%)

  3. Transactions (14%)

    Transactions (14%)

  4. Login (10%)

    Login (10%)

  5. Transfer (1%)

    Transfer (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Durham, England

Latest outage, problems and issue reports in Durham and nearby locations:

  • matthewsammons1 Matthew Sammons (@matthewsammons1) reported from Durham, England

    @HSBC_UK customer service! Horrific! Came in two weeks ago and received a first class service! Today 1 hour later asking for same request I am still waiting!!!!!

  • emstoth EMMA🐈‍⬛STOTHARD (@emstoth) reported from Durham, England

    @HSBC_UK I am having the most frustrating and difficult experience dealing trying to speak to someone and resolve an issue. Chat can’t do it, and your phone lines either cut me out after being on hold for ages or the agent isn’t of help.

  • BaghdadCocaCola James (@BaghdadCocaCola) reported from Sunderland Bridge, England

    @HSBC_UK hi, might be a stupid question I know but is the ‘Personal Customer Number’ the same as the Telephone Security Number?

  • millieshorttt millicent short (@millieshorttt) reported from Consett, England

    @HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • TheEnigma83 TimeTraveller (@TheEnigma83) reported

    @HSBC_UK I'm switching bank tomorrow. You didn't even bother updating your customers earlier and your website isn't updated with the service status. Sorry, can't trust you anymore.

  • RobP97095281 BigSmokezz91 (@RobP97095281) reported

    @HSBC_UK Wow. I can’t access my account or money?!

  • Azhra32415076 Azhra (@Azhra32415076) reported

    @HSBC_UK I'm at a rave better fix it

  • MartinBalls6 Martin ***** (@MartinBalls6) reported

    @HSBC_UK Your service is absolutely diabolical and there is nothing we can do about it Shame on you HSBC

  • Jinenken Jin (@Jinenken) reported

    @HSBC_UK The whole app Is down.

  • jennyannew Jenny Anne (@jennyannew) reported

    @HSBC_UK Try again in a bit ? 🙄 What a joke. I’ve been having problems since Wednesday and you’ve pretty much denied you have an issue. First weekend off for ages and looks like my plans have gone to pot if you don’t fix it 😡

  • david1hirst David Hirst (@david1hirst) reported

    .@HSBC_UK I can't access my account or pay my HSBC credit card bill online due to @HSBC_UK systems meltdown. All UK tel lines unavailable at this time. Will you cover any late payment fee if I can't transfer payment?

  • Alaaalkaabi4 Alaa (@Alaaalkaabi4) reported

    @HSBC_UK This is pathetic, I am trying to get something and you telling me your bank is not working, could you please hurry up and fix it seriously it’s pathetic so hurry up!!!!

  • Rockhop83968970 Rockhopper (@Rockhop83968970) reported

    @HSBC_UK @BBCNews hsbc down please report

  • bigboibryden bry ✨ (@bigboibryden) reported

    @HSBC_UK Bruh its been down for hours