HSBC

Is HSBC down in Durham, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Durham, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Durham, England 01/15/2025 10:45

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Login (13%)

    Login (13%)

  3. Transactions (11%)

    Transactions (11%)

  4. Website (11%)

    Website (11%)

  5. Transfer (6%)

    Transfer (6%)

  6. Withdrawals (1%)

    Withdrawals (1%)

Community Discussion

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HSBC Issues Reports Near Durham, England

Latest outage, problems and issue reports in Durham and nearby locations:

  • emstoth EMMA🐈‍⬛STOTHARD (@emstoth) reported from Durham, England

    @HSBC_UK I am having the most frustrating and difficult experience dealing trying to speak to someone and resolve an issue. Chat can’t do it, and your phone lines either cut me out after being on hold for ages or the agent isn’t of help.

  • matthewsammons1 Matthew Sammons (@matthewsammons1) reported from Durham, England

    @HSBC_UK customer service! Horrific! Came in two weeks ago and received a first class service! Today 1 hour later asking for same request I am still waiting!!!!!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • jerrypstephens Jungle Jerry Disco Show circa 1979.🇺🇦 (@jerrypstephens) reported

    HSBC. 45 minutes waiting for an answer. 5 minutes and problem sorted. Well done I think… @HSBC_UK

  • rooksby66 R. Rooksby (@rooksby66) reported

    @robinrimbaud @HSBC_UK @HSBC Insane. If they're misdirecting their own staff then what ******** is going on behind the scenes? I'm with HSBC too, I'm genuinely beginning to worry about my hard-earned savings now.

  • Jo_Laxton_DSJ Joanne Laxton (@Jo_Laxton_DSJ) reported

    @HSBC_UK please help. My son currently living abroad lost his phone and now has a new number. Attempts to change it so he can access his money all require receiving texts but he can’t get on the app to change his number. He needs to talk to a real person. How can he do that

  • ckoz0925 CarrieS (@ckoz0925) reported

    @dahliabeachandi @HSBC_UK @HSBC_UK you need to do better. How can you legally send a check and not guarantee funds and offer no communication or help??? I will be taking my banking business elsewhere

  • HartyDFC Darlo Walrus (@HartyDFC) reported

    @HSBC_UK Hey, I'm trying to extend a personal loan before the interest rate hike. Lo and behold, there's a technical problem with the site and no-one will answer my call! I have evidence of the rate offered and when, so you had better honour it....

  • whitesteven99 Steven White (@whitesteven99) reported

    @HSBC_UK my parents are abroad and having a NIGHTMARE trying to get hold of anyone. Worst service every😡

  • LrnDanielle12 Lauren Daniele 💥 (@LrnDanielle12) reported

    @HSBC_UK I can login on my phone app, but I need to apply for a loan and struggled on my phone, as I need my accounts up and ended up getting logged out

  • jennyannew Jenny Anne (@jennyannew) reported

    @HSBC_UK Hi, I’m not. I’m trying to log on to my account. Something that I’ve done hundreds of times. I’m having the same problem as Lauren and have narrowed it down to trying to do it on an Apple product. We’re both having the same problem. I need to get online tonight.

  • spencro Rob Spence (@spencro) reported

    @HSBC_UK Yes, I am aware of all that. When I logged on to that site to ask my question, they told me to contact you.

  • drey_nkomo DreyNkomo (@drey_nkomo) reported

    @HSBC_UK I’ve been trying for weeks to get a hold of anyone in your customer helpline to no avail. Can I have some help?