Is HSBC down in Newcastle upon Tyne, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (61%)
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Website (16%)
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Login (16%)
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Transactions (5%)
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Transfer (2%)
Community Discussion
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HSBC Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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Paul G
(@NorthTynesidePT) reported
from
Whitley Bay, England
@HSBC_UK hello. I know you don’t allow debit card purchases of cryptocurrencies. What’s your policy on bank transfers to a crypto exchange? Is it the same deal – ie you don’t support it?
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𝐒 𝐚 𝐦
(@Sam_Barnwell) reported
from
Newcastle upon Tyne, England
@HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞
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Natalie
(@Natalie_Emma92) reported
from
Wallsend, England
@HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Ten4
(@Ten4_) reported
@HSBC_UK No Improvement for customers👎Our local HSBC just been refurbished. There is now zero counter service; you are forced to use one of a plethora of HSBC machines. As for cash, you no longer accept or issue it; what a bank! For this they advise to go to a local Post Office.
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Patty Harper
(@pattyharper67) reported
@HSBC_UK terrible customer service . Card got lost in post . Tried to call HSBC twice for 2 hours and nobody picked up . Eventually got hold of someone on online chat . Was told I have to go to branch to pick up new cardwent to the branch twice this week and it’s closed all week
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ronhillsalter
(@ronhillsalter) reported
@HSBC_UK Sorry Andy. That’s just bullshit - and you know it. It’s been at least three years since calls have been answered in anything like a timely fashion at HSBC. Your App doesn’t help and your live chat is ‘unable to help’. Perfect example of a company that doesn’t give a toss.
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Ben
(@Ben21591102) reported
@HSBC_UK as a HSBC Mortgage customer I am extremely disappointed in your lack of customer service. I have spent hours of stress trying to talk to someone in the mortgage team about my options only to be left on hold with no answers and no callback. Please can someone get in touch
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Shefali
(@shefaliTIG) reported
@HSBC_UK So after wasting good couple of hours on Monday and another one hour today, I am having to write this to make a formal complaint about not being able to handle my complaint. Terrible service!
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Ryan Bevington
(@RyanBevington) reported
@HSBC_UK Emailed 29/10/21 11:49 no response. On hold for another hour and still waiting. Terrible service yet again. Can’t wait for DeFi
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van bon nguyen
(@vanbonnguyen) reported
@HSBC_UK Still problem
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ronhillsalter
(@ronhillsalter) reported
@HSBC_UK Holding on the phone still - when are you going to start treating your customers to a bit of service. Time and time again we have to wait and wait and wait. Been like this for at least three years. When will you sort it?
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****** O‘Bitchuary
(@sense8ionaI) reported
@HSBC_UK I haven’t been able to access the mobile banking app for two days. Is there a problem?
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Sam Douthwaite
(@Sam_Douthwaite) reported
@HSBC_UK FYI, it's impossible to do a mortgage switch rate on an iPad because the "Chat" button blocks the "Continue" button, and there's no way to dismiss the chat. Which doesn't work anyway.