HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Newcastle upon Tyne, including 0 direct reports.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Newcastle upon Tyne, England
The most recent HSBC outage reports came from the following cities: Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Washington
|
Mobile App | 1 month ago |
|
Newcastle upon Tyne
|
Login | 5 months ago |
|
Chester-le-Street
|
Mobile App | 7 months ago |
|
Newcastle upon Tyne
|
Mobile App | 7 months ago |
|
North Shields
|
Mobile App | 8 months ago |
|
Newcastle upon Tyne
|
Mobile App | 1 year ago |
Community Discussion
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HSBC Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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millicent short (@millieshorttt) reported from Consett, England@HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.
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Natalie (@Natalie_Emma92) reported from Wallsend, England@HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?
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𝐒 𝐚 𝐦 (@Sam_Barnwell) reported from Newcastle upon Tyne, England@HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞
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Paul G (@NorthTynesidePT) reported from Whitley Bay, England@HSBC_UK hello. I know you don’t allow debit card purchases of cryptocurrencies. What’s your policy on bank transfers to a crypto exchange? Is it the same deal – ie you don’t support it?
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Sandeep Singh (@SS32980020) reported from Newcastle upon Tyne, England@HSBC_UK trying to reach your customer care service since morning, no one is available to resolve my query.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Gavin (@GavinBowles_) reported@HSBC_UK hi. I have an account with you but haven’t used it for a while and can’t remember my log in details. Also an error appears when trying to register for online banking with the sort code and account number
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Jim Bartholomew (@JimBartholomew1) reported@HSBC_UK I've just spent the most frustrating and degrading 90 minutes trying to help reset my 91 year old father's telephone banking security number. You should be ashamed to treat a customer who has banked with Midland / HSBC for 50 years in such a manner.
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Ian (@Jd95975184) reported@HSBC_UK new customer and trying to activate my card but having a nightmare, wont accept photo i.d, only 2 hsbc banks near one is 4.5ml other is 12 miles away, and both are Temporarily closed
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Mark (@MorganMF9867) reported@HSBC_UK dreadful combative approach by complaints handler Monica. You get my tax status incorrect, as I'm only the POA on my brother's account, then blame me for your error. It's taken since Oct 2025 to get here. Help @financialombuds
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Mark (@MorganMF9867) reported@HSBC_UK, do all your customer service staff tell fibs? Spoke to them on 30.3 and told I'd receive a call back in 5 working days. Today is working day 7, and obviously, no call has happened.
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Agata Markiewicz (@AgataMarkiewic1) reported@HSBC_UK what a useless customer service. Online payment declined again when funds account!! Last time I was promised this will never happen again. I spoke to robot where chat was ended without solving issue, chat with human still not resolved, phone call still not resolved!!!
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Mike Hawkins🇪🇺🇬🇧 🇺🇦 (@mikecllr65) reported from Whitehaven, England@HSBC_UK trying to transfer money from one account to another despite assurances that it’s been done this will be now be my 4 call to your call centre to try and get it done truly shocking service 🤬🤬 simply not a good experience
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Sheen (@GoldenandSheen) reported@HSBC_UK Extremely concerned, I've been a victim of a scam, you investigated and found evidence of fraud and yet today one of your agents called me and was exceptionally rude. Can someone help please, I'd like to escalate the matter. I've been a customer for years, surprised.
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Peter Croden (@Peter_Croden) reported@StevieeeWx @HSBC_UK If you are pushing customers down a certain route to open a new account you make sure it’s right ffs
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Tim C (@timralph30) reported@HSBC_UK where is my £75 compensation as promised by your agent “SAndeep Ganduu” on chat for such poor service