HSBC

Is HSBC down in Newcastle upon Tyne, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Newcastle upon Tyne, England 02/24/2026 16:25

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Website (16%)

    Website (16%)

  3. Login (16%)

    Login (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • NorthTynesidePT Paul G (@NorthTynesidePT) reported from Whitley Bay, England

    @HSBC_UK hello. I know you don’t allow debit card purchases of cryptocurrencies. What’s your policy on bank transfers to a crypto exchange? Is it the same deal – ie you don’t support it?

  • Natalie_Emma92 Natalie (@Natalie_Emma92) reported from Wallsend, England

    @HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?

  • millieshorttt millicent short (@millieshorttt) reported from Consett, England

    @HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.

  • Sam_Barnwell 𝐒 𝐚 𝐦 (@Sam_Barnwell) reported from Newcastle upon Tyne, England

    @HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • AbdulHai23 Abdul Hai (@AbdulHai23) reported

    @_aaroncater_ @HSBC_UK They have had more problems than others like Nationwide and the staff insist there are no problems.

  • AndrewCRees12 Rhiannon (a real Welsh which)? (@AndrewCRees12) reported

    @HSBC_UK I'm in so much financial difficulties. I paid £6k for a 3k car due to poor credit rating. I'm having to take equity out of my house to pay for cost of living/ bills. I've started working after a 10 year hiatus looking after my elderly father and afraid I'm going to be ripped off

  • frankie_runs Frankie (@frankie_runs) reported

    Is it me or is @HSBC_UK telephone banking service way worse than it was before? All I wanted to do is talk to a human being.

  • Mattsty6 M (@Mattsty6) reported

    @HSBC_UK what on earth is going on with your phone banking today? Got a notification when I tried to log into phone banking this morning saying something about not being able to log in due to confidentiality now been on hold for 2 hrs.

  • AbdulHai23 Abdul Hai (@AbdulHai23) reported

    @_aaroncater_ @HSBC_UK I did eventually log in. HSBC refuse to log complaints about their website in my experience. It is up to the user to do everything.

  • Salvo17027644 Salvo (@Salvo17027644) reported

    @HSBC_UK Hi, it seems to be working again now. I was able to log into App - see all my other accounts e.g. Creditcard/Mortgage etc. But when I clicked Global Money it never loaded - error code was COS002. But seems to be working now

  • Mattsty6 Dawn Kirby (@Mattsty6) reported

    @HSBC_UK what on earth is going on with your phone banking today? Got a notification when I tried to log into phone banking this morning saying something about not being able to log in due to confidentiality now been on hold for 2 hrs.

  • MrsYarwood2014 Kerry Yarwood (@MrsYarwood2014) reported

    @HSBC_UK Well after being on hold for 1hr 22 minutes I was supposed to be past through to the correct department only to get a automated message then be cut off. I’m really not impressed at all the service lately is shocking! I was calling regarding a complaint I’ve already lodged😡

  • AlexLevackSM Alex Levack (@AlexLevackSM) reported

    So @HSBC @HSBC_UK it has now been 7 WEEKS yes 7 WEEKS since my payment was made and not returned. I tried to go through the channels you suggested but still no progress at all. This is a company account with over 7 figures going through it every year and it is impossible to speak

  • _aaroncater_ Aaron (@_aaroncater_) reported

    @AbdulHai23 @HSBC_UK Yeah, I’ve got in this morning too! They refuse to let someone tell them that there is clearly a problem. Years behind other banks in every way!