HSBC

Is HSBC down in Newcastle upon Tyne, England?

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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE16.

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Newcastle upon Tyne, England 12/08/2025 04:40

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Website (16%)

    Website (16%)

  3. Login (16%)

    Login (16%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Newcastle upon Tyne, England

The most recent HSBC outage reports came from the following cities: Newcastle upon Tyne.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Login
United KingdomChester-le-Street Mobile App
United KingdomNewcastle upon Tyne Mobile App
United KingdomNorth Shields Mobile App
United KingdomNewcastle upon Tyne Mobile App
United KingdomNewcastle upon Tyne Login

Community Discussion

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HSBC Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • Natalie_Emma92 Natalie (@Natalie_Emma92) reported from Wallsend, England

    @HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?

  • NorthTynesidePT Paul G (@NorthTynesidePT) reported from Whitley Bay, England

    @HSBC_UK hello. I know you don’t allow debit card purchases of cryptocurrencies. What’s your policy on bank transfers to a crypto exchange? Is it the same deal – ie you don’t support it?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • j_toria ToriaJ (@j_toria) reported

    @HSBC_UK I can no longer see my correct available balance on your app! Just a confused available balance after billing period. Please confirm whether you will fix this?

  • daughterofashep Rachel Atkinson (@daughterofashep) reported

    @hilltopkatie @HSBC_UK Trying to change an address is seemingly impossible with them

  • bronowski tom (@bronowski) reported

    @GotYaOnStrings @KathrynGasic @HSBC_UK good luck, my new super duper app locked me out totally and I cannot access any online services

  • KerryBarnby Kerry Barnby (@KerryBarnby) reported

    @HSBC_UK @HSBC_UK your customer service is appalling, I still cannot get through on the telephone and nobody has called me or emailed me back. This is not good enough

  • grommitza81 Denis Payne (@grommitza81) reported

    @HSBC_UK Trying to use CHAT support and getting GSA Error in Microsoft Edge browser on Windows10 v21H1. I've cleared cached etc etc etc. What now?

  • daughterofashep Rachel Atkinson (@daughterofashep) reported

    Over the last month, at the busiest time of the business year, I have spent an entire day on the phone trying to sort ongoing issues @HSBC_UK caused with my business account dating back to March. If you would like me to hum their hold muzak for you I can as I hear it in my sleep

  • Katyusa22 Kata (@Katyusa22) reported

    @HSBC_UK I called you at 10:21 and I only just disconnected so you might want to double check your data. I have put in a complaint via your staff, i have also put in complaint via the company i work for as this cannot be sustainable for us. I had the same problem in November 2021.

  • drewsonix Drew White (@drewsonix) reported

    @jcroberts171 @HSBC_UK It's incredible. They treat us with contempt. Their staff in branches are unable to help with anything and yet they seem to behave as if they're not expecting to have to answer the phone to masses of customers as a result.

  • georgiatay GEORGIA (@georgiatay) reported

    @HSBC_UK I'm trying to pay credit card from another bank but I can't ask I can't find the sort code/account number anywhere. Can you help? thanks

  • jennyeye jenny mccann (@jennyeye) reported

    @HSBC_UK it’s really unacceptable that I’ve been on hold for 1.5 hrs to try & speak to someone in your business accounts customer service