HSBC status: access issues and outage reports

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

• 
  𝐒 𝐚 𝐦 (@Sam_Barnwell) reported 11 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞

• 
  Natalie (@Natalie_Emma92) reported 27 minutes ago from Wallsend, England

  @HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?

• 
  Paul G (@NorthTynesidePT) reported 37 minutes ago from Whitley Bay, England

  @HSBC_UK hello. I know you don’t allow debit card purchases of cryptocurrencies. What’s your policy on bank transfers to a crypto exchange? Is it the same deal – ie you don’t support it?

• 
  millicent short (@millieshorttt) reported 56 minutes ago from Consett, England

  @HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.

• 
  Sandeep Singh (@SS32980020) reported 56 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK trying to reach your customer care service since morning, no one is available to resolve my query.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rosie (@rosieerooo22) reported 14 seconds ago

  Husband opens up a new account with @HSBC_UK.. card arrives HSBC: haha no, we’re going to block your card before you’ve even used it, because of fraudulent activity on an account that hasn’t been used yet.

• 
  Nivesh Verma (@neekeshverma) reported 20 seconds ago

  @HSBC_UK @financialombuds Please help here. Stuck in this situation with no update and financial hardships

• 
  Steve Pratley (@stephenpratley) reported 4 minutes ago

  @johnsw @HSBC_UK On any other platform I can automate chasing payments, onboarding, contract cancellations and a bunch of other stuff based on when payments arrive. Instead I start every day doing things I could have automated for about 20 years. They're like the Shoe Bomber. They never killed anyone but they've taken multiple lifetimes with the minutes they waste for every customer every day. I ought to be able to get it out of Xero but their API won't let me at data I can look at and export from the GUI either.

• 
  Gaurav Yadav (@GauravYadav0608) reported 5 minutes ago

  @HSBC_IN @HSBC @HSBC_UK Terrible customer service and completely ineffective phone banking support. Reverse my charges occurred on my card Card ending 9340

• 
  Space0day (@space0day) reported 7 minutes ago

  @HSBC_UK Hey Team , it's been 1 month and I've not received my debit card on an overseas address. Even i didn't receive any update on mail whether it's dispatched or not. Please help me...

• 
  H-D (@HDGauvin) reported 9 minutes ago

  @ricci_kitchen @HSBC_UK Got through 1:28 - technical issue.

• 
  John Spencer Williams • F**k Work Let’s Play (@johnsw) reported 10 minutes ago

  @stephenpratley @HSBC_UK The fact the HSBC biz app still has no notifications and their card has no Apple Pay support tells you everything about their care for customers. They don’t give a ****.

• 
  Rajat Sonika (@rajat_sonika) reported 11 minutes ago

  @HSBC_IN @HSBC @HSBC_UK Absolutely ridiculous service from HSBC. Despite informing well in advance, I’m told: “Due to unavailability, we will not be able to service.” What’s the point of paying for a premium travel card if promised benefits fail ? Pathetic customer experience.

• 
  victoria clark (@vickic1984) reported 13 minutes ago

  @HSBC_UK disgusting service. I made you aware my father had passed away 6 weeks ago and took a copy of his death certificate to the branch. My Mum has had 6 phone calls in two weeks from HSBC asking to speak to my dad. What is your vulnerable customer policy?

• 
  White Apathy (@fundcruncher) reported 14 minutes ago

  @HSBC_UK Your telephone help is also crap.