HSBC status: access issues and outage reports

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

• 
  Sandeep Singh (@SS32980020) reported 11 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK trying to reach your customer care service since morning, no one is available to resolve my query.

• 
  millicent short (@millieshorttt) reported 22 minutes ago from Consett, England

  @HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.

• 
  Natalie (@Natalie_Emma92) reported 23 minutes ago from Wallsend, England

  @HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?

• 
  𝐒 𝐚 𝐦 (@Sam_Barnwell) reported 25 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞

• 
  Paul G (@NorthTynesidePT) reported 29 minutes ago from Whitley Bay, England

  @HSBC_UK hello. I know you don’t allow debit card purchases of cryptocurrencies. What’s your policy on bank transfers to a crypto exchange? Is it the same deal – ie you don’t support it?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tigger dictator know it all 😉 (@lionel42399) reported 10 minutes ago

  @CleansedTweets @pchindle @HSBC_UK Both myself and my mother have uk bank accounts and they have our address in Spain,never an issue,it should be same situation for yourself, if you have a home address in uk again they shouldnt be closing your account,it’s not illegal to travel and be out of the country for years

• 
  Peter Croden (@Peter_Croden) reported 13 minutes ago

  @StevieeeWx @HSBC_UK If you are pushing customers down a certain route to open a new account you make sure it’s right ffs

• 
  Paul Richardson (@PaulGRichardson) reported 18 minutes ago

  @HSBC_UK hi guys… my Kinetic app has been down for a few days.. any idea when it’s coming back up?

• 
  White Apathy (@fundcruncher) reported 19 minutes ago

  @HSBC_UK You seem very confused. "Sorry, there was a problem on our end" - YOUR end.

• 
  Christian Lam (@ChristianL94056) reported 25 minutes ago

  @HSBC_UK @CleansedTweets NO DMs this is to be resolved on X, and customer waives confidentiality

• 
  T Bolts (@Marathon_Tardis) reported 26 minutes ago

  @HSBC_UK been with you 2 days. Most infuriating customer service contact systems ever.

• 
  DamonCarroll_75 (@dscarroll75) reported 26 minutes ago

  @HSBC_UK I would like you to get in touch with the branch and find out why these barriers exist This person needs access to a bank account and with the time scale Nov 26 that aint good enough

• 
  Rosie (@rosieerooo22) reported 26 minutes ago

  Husband opens up a new account with @HSBC_UK.. card arrives HSBC: haha no, we’re going to block your card before you’ve even used it, because of fraudulent activity on an account that hasn’t been used yet.

• 
  Arpan Jain (@jainarpan13) reported 26 minutes ago

  @HSBC_UK I had an account with you when in UK. I moved to India for two years and now want to use the account. Since the number registered with you is not working, I am not able to login. Could you please help me in logging into my account by verifying the details using email.

• 
  Nathan (@nathanwilde83) reported 27 minutes ago

  And the rest. Opened a @HSBC_UK Fixed Rate Cash ISA 1 Apr for funds to transfer in at maturity on 1 May. 2 mths in & 1mth lost interest: zilch. Call centre ill informed help. Yet their Wealth ppl want me to move a £1m pension fund to them?? Not if they can’t get the basics right!