HSBC status: access issues and outage reports
Problems detected
Users are reporting problems related to: mobile app, login and website.
Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Newcastle upon Tyne, including 0 direct reports.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at HSBC
HSBC is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newcastle upon Tyne, England
The most recent HSBC outage reports came from the following cities: Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Washington
|
Mobile App | 13 days ago |
|
Newcastle upon Tyne
|
Login | 4 months ago |
|
Chester-le-Street
|
Mobile App | 6 months ago |
|
Newcastle upon Tyne
|
Mobile App | 6 months ago |
|
North Shields
|
Mobile App | 7 months ago |
|
Newcastle upon Tyne
|
Mobile App | 1 year ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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millicent short (@millieshorttt) reported from Consett, England@HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.
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Sandeep Singh (@SS32980020) reported from Newcastle upon Tyne, England@HSBC_UK trying to reach your customer care service since morning, no one is available to resolve my query.
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Natalie (@Natalie_Emma92) reported from Wallsend, England@HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?
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Paul G (@NorthTynesidePT) reported from Whitley Bay, England@HSBC_UK hello. I know you don’t allow debit card purchases of cryptocurrencies. What’s your policy on bank transfers to a crypto exchange? Is it the same deal – ie you don’t support it?
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𝐒 𝐚 𝐦 (@Sam_Barnwell) reported from Newcastle upon Tyne, England@HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mrs Griff (@MrsGriffMusic) reportedSo the money that I had stolen from my account has gone out anyway even after raising an issue last week. Now I'm £500 down for up to 90 days while it's investigated! @HSBC_UK how can you think this is acceptable? Citizens Advice state that it should be sorted the next day!
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A ******* Nightmare To Live With! (@HexDrone3849) reportedLooks like @HSBC_UK is transphobic as ****.. I would recommend, not using them anymore if you do.. Got an appointment to open another account with less than half the info @HSBC_UK wanted, no problem.. #Transphobia #TransLivesMatter #HSBC
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Baybars Umur (@baybarsumur) reported@HSBC_UK It's impossible to do online payments for a week now. Called you and the customer rep said they couldn't see any issues. There are funds in the account. No fraud alert. What's going on?
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Tracy B (@TracyB56458659) reported@HSBC_UK error message trying to get global account before I travelled, now loads of fees. Still won’t let me sign up. Why advertise it, when application won’t work?!
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Ray (@badingding) reported@HSBC_UK hi, how do I recall a direct debit payment? British Gas have confirmed it was taken in error however have yet to refund me almost 2 months later
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Gemma Owen (@Gemmagoodyear1) reported@HSBC_UK hi are HSBC lending without EWS1 where remediation plan is agreed by developer? Gov website says you are…. My broker says you’re not following through with this….🙄
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Lee Redfern (@ScrewballMoon50) reported@HSBC_UK Hi, has HSBC ever considered doing a priority replacement service for debit cards? I don't even know if mine was ordered when they said it was. Annoying can't go or do anything without it.
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Caryn Cox DStJ DL 🏴 🇳🇱 (@caryncoxphealth) reported@HSBC_UK failed responses to emails to named account as requested by staff member @ Malvern branch. Rang number on business card. Unable to help. Am trying to open an account and make deposit. Any customer care? Any assistance?
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lisapot⁷🇬🇧/BTS our Forever Artists💜 (@lisalashes22) reported@HSBC_UK URGENT help needed. I am abroad and my daughter is not well. I need to speak to someone but I cannot get through on my mobile!!
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Cicero (@Iintarfa1949) reportedIn @HSBC_UK Maidstone. Lady in front of me was Italian and trying to deposit large amount of cash on behalf of her mother. Not exaggerating, money laundering etc, must have been explained to her 20 times she needed ID etc Are @HSBC_UK staff allowed to tell customers to **** off.