HSBC status: access issues and outage reports

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

• 
  Paul G (@NorthTynesidePT) reported 26 seconds ago from Whitley Bay, England

  @HSBC_UK hello. I know you don’t allow debit card purchases of cryptocurrencies. What’s your policy on bank transfers to a crypto exchange? Is it the same deal – ie you don’t support it?

• 
  millicent short (@millieshorttt) reported 59 seconds ago from Consett, England

  @HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.

• 
  Natalie (@Natalie_Emma92) reported 24 minutes ago from Wallsend, England

  @HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?

• 
  Sandeep Singh (@SS32980020) reported 40 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK trying to reach your customer care service since morning, no one is available to resolve my query.

• 
  𝐒 𝐚 𝐦 (@Sam_Barnwell) reported 51 minutes ago from Newcastle upon Tyne, England

  @HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SP (@upsteve1) reported 4 minutes ago

  After a long run. Today I will be closing my @HSBC_UK account and savings account. The service has massively declined, the customer service agents don’t know how to action requests which has ultimately cost me a vast amount of money over the last few months.

• 
  Alex Roebuck (@AlexRoebuck) reported 6 minutes ago

  @HSBC_UK Woken up to an email from you confirming registration of my card on Apple Pay. I’m lead to believe this was a glitch - will you be issuing a follow up to confirm?

• 
  Thomas Thorburn (@ThomasThorburn) reported 6 minutes ago

  @HSBC_UK I am a Premier account holder, have had my phone and wallet stolen in Portugal, service offered by Aviva is woeful, unable to get through, told that coverage is actually much lower than advertised, with a month wait. Stranded here for a week more no phone bank cards etc

• 
  Mad_hatter (@Madhatt41585343) reported 12 minutes ago

  Is it actually possible to get £220 switch bonus? Terms say must 'open a bank account in our mobile banking app' App sends me back to the website. Help bot says "need to apply... on your web browser... application isn’t available on the mobile app" @HSBC_UK

• 
  Keven (@keven0262) reported 13 minutes ago

  @UKFtweets if any of your clients would like to talk to a SME banking with @HSBC_UK business banking for 15 years, quadrupled turnover in last 4 years but will no longer accept shody service ( 4 weeks into 48 hour call back promise of @HSBC_UK ) i"m here. Verified accounts only.

• 
  mohamed budiste (@xamsa) reported 13 minutes ago

  @HSBC_UK the mobile app keeps crashing every time I try to open since early morning until now. Is it down?

• 
  Nathan (@nathanwilde83) reported 14 minutes ago

  And the rest. Opened a @HSBC_UK Fixed Rate Cash ISA 1 Apr for funds to transfer in at maturity on 1 May. 2 mths in & 1mth lost interest: zilch. Call centre ill informed help. Yet their Wealth ppl want me to move a £1m pension fund to them?? Not if they can’t get the basics right!

• 
  Steve Pratley (@stephenpratley) reported 17 minutes ago

  Every payment I get goes “kerching” except for @HSBC_UK This is a much bigger problem than it sounds

• 
  ★¸.•☆•.¸★ GoGo★⡀.•☆•.★  (@BlancoGoGo) reported 17 minutes ago

  @Bearded_Paddler @HSBC_UK Seriously?! I’ve shifted way more than this lately, no problem.

• 
  just Lyn (@Lyn_1969) reported 17 minutes ago

  @HSBC_UK unexpected payment showing in balance forecast, is this a glitch in your system??