HSBC

Is HSBC down in Newcastle upon Tyne, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Newcastle upon Tyne, England 02/15/2026 05:40

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Website (16%)

    Website (16%)

  3. Login (16%)

    Login (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • SS32980020 Sandeep Singh (@SS32980020) reported from Newcastle upon Tyne, England

    @HSBC_UK trying to reach your customer care service since morning, no one is available to resolve my query.

  • Sam_Barnwell 𝐒 𝐚 𝐦 (@Sam_Barnwell) reported from Newcastle upon Tyne, England

    @HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞

  • millieshorttt millicent short (@millieshorttt) reported from Consett, England

    @HSBC_UK @drulum I cannot get access to my account as it doesn’t allow me to press generate code on the app and has been glitching me out of the app for over a day now.

  • NorthTynesidePT Paul G (@NorthTynesidePT) reported from Whitley Bay, England

    @HSBC_UK hello. I know you don’t allow debit card purchases of cryptocurrencies. What’s your policy on bank transfers to a crypto exchange? Is it the same deal – ie you don’t support it?

  • Natalie_Emma92 Natalie (@Natalie_Emma92) reported from Wallsend, England

    @HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Anup_Shr anup sharma (@Anup_Shr) reported

    @HSBC_UK I am not able see Future dated payments and Standing Orders since last 1 week !!! Keep getting message"Unable to load your domestic accounts". Therefore cannot manage my account online or mobile ? This is shameful. Poor Quality. Have been customer for 20 years

  • L1sa130466 Lisa (@L1sa130466) reported

    @HSBC_UK an hour trying to get through yesterday and currently sat at 45 minutes now. Employ more people to man your phones - this is ridiculous and totally crap service!!!

  • drphilipwright Philip Wright (@drphilipwright) reported

    @HSBC_UK Hi. Just closed a current account with HSBC. Expected to still be able to access statements online but these have all gone. How can I obtain recent statements? Thanks

  • robinrimbaud Robin Rimbaud - Scanner (@robinrimbaud) reported

    @neglectsound @HSBC_UK @HSBC I don’t, nor the budget to spend on trying to fix what should not be broken

  • dramaticpenguin Felicity Small (@dramaticpenguin) reported

    @HSBC_UK ive tried raising a dispute in the app three times now and got an error message so trying phone banking. Been in hold for 45 mins now and constantly being reminded that i could use the app. If it worked i would!! #crapservice

  • Matthew_Leyshon Matthew 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Matthew_Leyshon) reported

    @HSBC_UK HSBC definitely finds it difficult to talk money. Hours on hold and being told nothing they can do to fix their mistakes. But can threaten to send my details to another bank 😡

  • Badger_a Steve (@Badger_a) reported

    @HSBC_UK Issues again. Let me access my money before I withdraw it all and leave for a stable competitior - once your systems come back up anyway!

  • saljmc saljmc (@saljmc) reported

    @HSBC_UK Thanks, but no need, got there eventually after hour & half! 😳 but not good enough service - can’t get into branch as it’s closed weekends now, speaking to anyone by phone or chat so difficult & app couldn’t resolve the issue 😡

  • sdthomas1983 Sion Thomas (@sdthomas1983) reported

    @HSBC_UK Having spent over an hour to speak with one of your advisors, to be spoken to with totally incompetence, I have to say your customer service has got to be one of the worst I have ever encountered. Shocking behaviour and attitude. How do I place a complaint please

  • Sohnikk Soni Kaur (@Sohnikk) reported

    Tried calling HSBC over the last week, spent a total of 7 hours on the phone and still haven’t spoken to anyone. Tried the chat functionality, and it asked me to call 0345 7404 404, same thing. So, @HSBC_UK I declare your service broken. I can’t access your service! Advice?