Is HSBC down in Newcastle upon Tyne, England?
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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE16.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (64%)
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Website (15%)
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Login (15%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Newcastle upon Tyne, England
The most recent HSBC outage reports came from the following cities: Newcastle upon Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Login | |
| Chester-le-Street |
Mobile App | |
| Newcastle upon Tyne |
Mobile App | |
| North Shields |
Mobile App | |
| Newcastle upon Tyne |
Mobile App | |
| Newcastle upon Tyne |
Login |
Community Discussion
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HSBC Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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Natalie
(@Natalie_Emma92) reported
from
Wallsend, England
@HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?
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𝐒 𝐚 𝐦
(@Sam_Barnwell) reported
from
Newcastle upon Tyne, England
@HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞
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Paul G
(@NorthTynesidePT) reported
from
Whitley Bay, England
@HSBC_UK hello. I know you don’t allow debit card purchases of cryptocurrencies. What’s your policy on bank transfers to a crypto exchange? Is it the same deal – ie you don’t support it?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah
(@j8sers) reported
@HSBC_UK pd a chq in at 9.30a.m in local branch & worried it isn’t showing in my acc yet, not even as pending. Been on hold to customer servs for over 15mins so far and not getting a reply.
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Patricia Pelican
(@PatriciaPelican) reported
@HSBC_UK 1/2 You don't take feedback seriously because your app would be working properly. Do you honestly think it is acceptable that one of your customers has had to visit a HSBC branch 15 times because your mobile app is not working properly and your staff are unable to help?
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CharlotteEmilyBotham
(@CharlotteBotham) reported
@HSBC_UK 30mins on the phone so far - Can you please help me with my question regarding my @JohnLewisRetail credit card? Thank you 🙏
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Sheryl
(@sherylstuff) reported
Award for worst customer service in the world to @HSBC_UK 50 minutes on hold to be connected to someone who can’t help me. Awful waste of my time and theirs. Bank elsewhere.
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Ikky
(@Ikkyaa) reported
First world problems caused by @HSBC_UK so you have closed all your branches local to me. your app to deposite a cheque does not work. @NatWest_Help works fine. @HSBC_UK Please can you advise what do i do?
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Emma Radcliffe
(@ERadders) reported
Absolutely apalled at the customer service with @HSBC_UK they're closing down branches, but are clearly vastly understaffed. The online chat is utterly useless. I was told to expect a 10 min for an advisor by phone. It's been 30 mins. I'm very tempted to swtich bank!
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amy spencer
(@amyspencer22) reported
@HSBC_UK Hi, I am not able to access my telephone banking account, can I phone and speak to someone about fraud as we have been scammed for hotel accommodation that we’re travelling to today?
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Peter Beddow
(@beddow_peter) reported
@joerukin @HSBC_UK You're expecting a lot from a bank. Service is a lost concept.
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Factsnfigures
(@_Factsnfigures) reported
@HSBC_UK Trying to reset my Telephone Security Number from last 2 days. The customer care number keeps me on hold for literally hours. Today it was 96 mins and even then the call gets disconnected. Help please.
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Sierra117
(@Sierra117_Jon) reported
@HSBC_UK Hands down the worst phone-based customer services experience of any bank I've been with in years. Congratulations.