Hyperoptic outages and service status in Brentwood, England

Problems in the last 24 hours in Brentwood, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brentwood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Brentwood, England

The most recent Hyperoptic outage reports came from the following cities: Epping Forest District, Romford, and Newham.

City	Problem Type	Report Time
Epping Forest District	Internet	12 days ago
Romford	Internet	15 days ago
Newham	Internet	16 days ago
Newham	Internet	2 months ago
Newham	Internet	4 months ago
Ilford	Wi-fi	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Brentwood, England

Latest outage, problems and issue reports in Brentwood and nearby locations:

• 
  ON🚀 (@heyoncar) reported 45 minutes ago from Romford, England

  @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Luke Heydenrych (@Luke_Heydenrych) reported 1 minute ago

  Now over 24 hours without service, tried calling @Hyperoptic and they were about as useful as the social media team… no solution, no explanation, no timeline. Just no service.

• 
  Craig & Friends (@CraigAndFriends) reported 2 minutes ago

  @Hyperoptic hi. Your service people just destroyed our Internet while putting in cabling for another flat in the building. This is the SECOND TIME and we need this fixed IMMEDIATELY. The hold time when calling is hours long. DM me or I’ll go on a campaign

• 
  Xeu (@Xeu_uk) reported 3 minutes ago

  @Hyperoptic You provide speed tests on your website, but went the speed is 5% of what I pay for there isn't a means to propagate this into a support request. Is it simply there to confirm the service is performing horribly?

• 
  Tom (@TomXFD) reported 4 minutes ago

  @status_is_down 2 days without service - SW5 London. Terrible incident management by #hyperoptic No updates/comms whatsoever.

• 
  narlie choller (@charlienoller_) reported 11 minutes ago

  @Hyperoptic any danger of you providing updates on when the service is up and running again. WiFi has been down almost a day, for the second time this month

• 
  ells🦋 (@ells_afc) reported 13 minutes ago

  @AFCBUDDY85 @Hyperoptic Speeds are great I must say and the follow up customer service from management has been very good. But trying to raise the outages and get timeframes was near enough impossible. I went almost 2 days with no wifi. They’ve now given me basically 3 months for free.

• 
  Tinku (@AMCApe2000) reported 16 minutes ago

  @Hyperoptic has to be the WORST customer service ever! Changed my provider last month, and they still chasing me for a bill, even though they called me last month and said I owe nothing. Their customer service keep cutting me off!!! Disgraceful

• 
  Keith Underhill (@keithunder) reported 16 minutes ago

  @hyperoptic, your business technical support is rubbish and an embarrassment to me. We were supposed to be down for 3 hours Thursday afternoon. 14 hours later, nothing. No one bothered to tell me when our connection will be restored. Apparently there is a simple fix.

• 
  Rose 🌹 (@RoseOfSeraph) reported 18 minutes ago

  @DeathlyAcorn Had such bad experiences with Virgin and Sky. TalkTalk were okay but then they started jacking their price up. I went with Hyperoptic this year and it's been ******* brilliant

• 
  M. (@mariucha77) reported 18 minutes ago

  @lulu_veganx @donedgley1 @Hyperoptic No news received since yesterday morning. Still no service.