Hyperoptic

Hyperoptic Outage Report in Brentwood, Essex, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Brentwood, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brentwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Brentwood, Essex, England 11/24/2025 19:35

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Brentwood, Essex, England

The most recent Hyperoptic outage reports came from the following cities: London and Dagenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Brentwood, England

Latest outage, problems and issue reports in Brentwood and nearby locations:

  • chawlakapali Kapali (@chawlakapali) reported from London, England

    @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • heyoncar ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

  • chawlakapali Kapali (@chawlakapali) reported from London, England

    @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • vsriv1 Vivek (@vsriv1) reported

    @HyperopticCS Hi, Can you please help to expedite my connection issue. Its around 2 months I'm chasing everyone. Raised with "Customer Relations Specialist" but that team is also of no use. Please help. @Hyperoptic @HyperopticCS

  • phd_at_work Peter Dixon (@phd_at_work) reported

    @hyperoptic Problems in W9 ? No internet here

  • tnayas Teoman Necdet Ayas (@tnayas) reported

    @Hyperoptic Hello. Internet service at E9 5GL is off. Is there an expected time / date for recovery? Thank you !

  • rupechat rupesh.eth (@rupechat) reported

    @Hyperoptic @HyperopticCS @HyperopticBuild 5 weeks down now and no mobile broadband either - just absurd really. Direct debit still being taken.

  • ILDannyMoore Daniel Moore (@ILDannyMoore) reported

    Thanks for a terrible experience, @Hyperoptic! 1) Got notified our building was connected 2) Booked a pre-install, he didn't show up 3) Couldn't book an install because of an error 4) Opened a ticket, took weeks to resolve 5) My order was cancelled, "building not connected".

  • KimmyS86 Kimmy (@KimmyS86) reported

    @HyperopticCS Recently my Hyperoptic broadband has been awful. Slow speeds and connection dropping every few minutes. Can you assist?

  • qassim_uk Qassim (@qassim_uk) reported

    @ryan54752513 @shanethegooner Meanwhile I just got an offer to renew my Hyperoptic 1Gbit up/down for £5 cheaper than I paid last year (£45/m for gbit + static IP) :)

  • MrTouchscreen **** Jones (@MrTouchscreen) reported

    I had such high hopes of @Hyperoptic . So quick to respond when selling me their service. Now I have a problem, 15 min and counting on hold. #sameoldsameold As I am still in my cooling off period, I suggest you pick up the phone ASAP or I am off back to BT

  • ridikewl Jacob I Modayil (@ridikewl) reported

    @Hyperoptic Well my internet is crap Can you fix the connection issues first?

  • GrahamAL802 Graham Allan 🇺🇦 (@GrahamAL802) reported

    @ThreeUKSupport It's back up ,However I am sick of the poor network services,false promises & constant excuses. I will be cancelling as soon as my Contract is up and moving to HyperOptic.