Hyperoptic

Hyperoptic Outage Report in Brentwood, Essex, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Brentwood, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brentwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Brentwood, Essex, England 12/06/2025 16:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (1%)

    E-mail (1%)

Live Outage Map Near Brentwood, Essex, England

The most recent Hyperoptic outage reports came from the following cities: London, Ilford and Dagenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomIlford Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Brentwood, England

Latest outage, problems and issue reports in Brentwood and nearby locations:

  • The_Stockboy Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • heyoncar ON🚀 (@heyoncar) reported from Romford, England

    @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • krystel68 Christelle G. (@krystel68) reported

    @Hyperoptic I asked to cancel end of Aug (chat) & again 4 Sept (email). You STILL cut me off on 18 Sept but are charging me until END of Oct for ZERO service. Then admitted “we cancelled because someone else wanted to.” This is disgraceful. @DanaTomicic why rip off customers?

  • joec0123 Joe (@joec0123) reported

    @Hyperoptic your service is down again, second time in less than a month

  • xenom0rph09 Xenomorph (@xenom0rph09) reported

    @Hyperoptic Are you looking at upgrading to 1.5 to 2gb lines? OpenReach offer 1.6 down and Community Fiber offer 2gb down and up. You are slowest Alt net out in the UK now

  • O_Golf Chris M.E (@O_Golf) reported

    4 weeks, seven calls, a web chat, formal complaint and 6 emails later I am still waiting for a manager from @Hyperoptic to call me back.

  • Gail_L21 Gail Service (@Gail_L21) reported

    @Hyperoptic Been 30 hours without service in the Eccles, Manchester area, no updates and very difficult to contact, due to high call volumes etc. Is it so hard to keep customers informed?!!!

  • DragonWolf5589 Jay Smith (Sonic/Dragonwolf) (@DragonWolf5589) reported

    @Brsk_uk I sent a support ticket and would like to get answer ASAP as I apparently get install tomorrow but deal. seems too good to be true and I'm getting red flags and my friends think I was mis-sold. hyperoptic contract doesn't end until 2027 and was told brsk be "free"?

  • BullBearNik Nik (@BullBearNik) reported

    @Hyperoptic Good service once we are up and running, but they were bad when I moved house, and looks like no better now that I am moving house again - makes it hard to want to stay!

  • TasP IaMtHeWiNneEr (@TasP) reported

    @Hyperoptic trying to use the live chat but it is saying 48 minutes to get an agent? Is that the wait for a live chat (im guessing this is wrong) #hyperoptic #support

  • scarlet_artist_ scarlet_artist_ (@scarlet_artist_) reported

    @Hyperoptic no internet in L20 AGAIN! Issues?

  • miss_scholz SCHOLASTICA OKOLO✨🇬🇧🇬🇧 (@miss_scholz) reported

    @Hyperoptic PICK YOUR CALLS!! I have been waiting to speak to your customer service team for over an hour 😡