Hyperoptic outages and service status in Brentwood, England

Problems in the last 24 hours in Brentwood, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brentwood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Brentwood, England

The most recent Hyperoptic outage reports came from the following cities: Newham, Ilford, Epping Forest District, and Romford.

City	Problem Type	Report Time
Newham	Internet	6 days ago
Ilford	Internet	7 days ago
Epping Forest District	Internet	21 days ago
Romford	Internet	24 days ago
Newham	Internet	24 days ago
Newham	Internet	2 months ago

Nearby cities with recent reports

Community Discussion

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Hyperoptic Issues Reports Near Brentwood, England

Latest outage, problems and issue reports in Brentwood and nearby locations:

• 
  ON🚀 (@heyoncar) reported 18 minutes ago from Romford, England

  @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Tan (@realDavidTan) reported 4 minutes ago

  Hyperoptic service outage for an entire day. No help from their online chat, and been queuing for 2 hours on their phone line. Not sure why they charge so much for such poor internet and customer service @Hyperoptic what’s going on?

• 
  Slimfit (@iSlimfit) reported 5 minutes ago

  Had an internet outage all morning and had to use my office phone as hotspot. Reported it to my ISP, and the issue was fixed around 1pm. I asked if there was any compensation for the disruption, and they knocked 50% off my next month’s bill. Hyperoptic l’ẹ́kàn sí. 👏

• 
  michaela👑💋 (@michaelad1997) reported 5 minutes ago

  Someone give us a good WiFi provider. Currently with @Hyperoptic that is shocking, TV loads every 2 minutes. Also been with @virginmedia and NEVER again, shocking connection. So yeah an actual decent recommendation would be nice

• 
  Xeu (@Xeu_uk) reported 8 minutes ago

  @Hyperoptic You provide speed tests on your website, but went the speed is 5% of what I pay for there isn't a means to propagate this into a support request. Is it simply there to confirm the service is performing horribly?

• 
  M. (@mariucha77) reported 11 minutes ago

  @lulu_veganx @Hyperoptic @donedgley1 I’m having the same issue

• 
  mayhem in my veins 🇵🇸 (@___g_a_g_a) reported 14 minutes ago

  @c932x @Hyperoptic Mine too! I've been on hold for an hour and 30 mins. Got through to customer service and they said they'll transfer me right away on hold again

• 
  Sapna Chadha (@satnav08) reported 14 minutes ago

  @MoMayet3 @electrodrummer @Hyperoptic I’ve had to hang up as having calls but still in chat and 1.5hrs 😳. Crazy as just need to be online and back from holiday 🫣

• 
  Unnat (@unnat_619) reported 17 minutes ago

  Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

• 
  justin (@jamsmcp) reported 17 minutes ago

  @Hyperoptic I have had no Internet since Wednesday afternoon. Your team let me know that the earliest available time for someone to come out is Friday afternoon. 48 hours without Internet that literally controls everything plus working from home has been a poor experience 🤧😠😤

• 
  Ralphyy (@RalphyyR6) reported 18 minutes ago

  @MrRoflWaffles This was me with sky and we changed to hyperoptic same day and never had a problem. Could be area based