Hyperoptic Outage Report in Brentwood, Essex, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Brentwood, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brentwood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
- Internet (71%)
- Wi-fi (15%)
- Total Blackout (11%)
- E-mail (2%)
- Phone (1%)
Community Discussion
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Hyperoptic Issues Reports Near Brentwood, England
Latest outage, problems and issue reports in Brentwood and nearby locations:
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ON🚀 (@heyoncar) reported from Romford, England@Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Orchard_Man (@Turnditch_Man) reportedAny update to these full fibre figures? BT/Openreach 17.1 m UK premises passed; ~52% CityFibre 4.0 m PP; ~12% Netomnia (YouFibre) + Brsk 2.03 m PP; ~6% Virgin Media (RFOG) 1.7 m PP; ~5% Nexfibre (Virgin Media O2) 1.6 m PP; ~5% CommunityFibre 1.5 m PP; ~5% Hyperoptic 1.2 m PP; ~4% Others (FullFibre Ltd, Zzoomm, Gigaclear, etc.) ~4.4 m (combined) PP; ~14% Note premised passed is a very different number to service available.
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kevin taylor (@daxx2009) reported@FPL__Raptor @Hyperoptic Hi Ross been with the same company 5 years and never had one issue, customer service been very good too
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karim (@karim46665438) reportedCan someone in @Hyperoptic pls explain why their service is so bad and 2 engineers don’t even know how to make the system work. I don’t recommend at all
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FPL Frederico (@FPL_Frederico) reported@FPL__Raptor @Hyperoptic They’re shocking. Regrettably been with them for a year + and I had multiple issues on the initial installation, as well as range extender installation. They sent me the incorrect items TWICE 🤮 also takes an age to get through to their customer services team!
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Alex (@axscott2703) reported@FPL__Raptor @Hyperoptic If it helps, I have Hyperoptic (moved in 6 months ago) and the internet is fantastic. No outages and very fast (and very well priced). I luckily didn't have any issues with setup so you might just be unlucky unfortunately
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Stringent (@stringents) reported@hyperoptic Hi I am disappointed at my renewal options, considering I am a long time happy customer. New customers get treated to much better deals, and I have already asked if there is anything that can be done, or I will have to go elsewhere. I don't like the play around game, so consider this a last chance before I move my custom.
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Roshan (@rbhalla_) reported@Hyperoptic why do my tickets requesting technical support get closed without an answer? It's been over 2 weeks and I'm struggling to get a response from support even with new tickets.
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HollyB (@hollygreaves1) reported@Hyperoptic @InGoodEspirito @Hyperoptic absolutely shocking service for new customers! Staff with no clue what is happening and conflicting information provided by sales, engineers and support services! Being told broadband is ready to be activated and then radio silence!! 💩
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Pasty (@pastyw6) reported@Hyperoptic I’ve been at position one of your phone queue for over 20 minutes now with “an estimated wait time of 3 minutes”. Is there any chance of someone picking up?? When did HyperOptic get this bad????
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Rob_T (@robin_twitchett) reported@Hyperoptic please can someone look at the ticket I raised 8 days ago? I have had no support, even though my broadband cuts out every morning for hours at a time. CS0456885