Hyperoptic outages and service status in Brentwood, England

Problems in the last 24 hours in Brentwood, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Brentwood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Brentwood, England

The most recent Hyperoptic outage reports came from the following cities: Newham.

City	Problem Type	Report Time
Newham	Internet	1 month ago
Newham	Internet	3 months ago
Ilford	Wi-fi	3 months ago
Chelmsford	Internet	4 months ago
Ilford	Total Blackout	4 months ago
Newham	Total Blackout	4 months ago

Community Discussion

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Hyperoptic Issues Reports Near Brentwood, England

Latest outage, problems and issue reports in Brentwood and nearby locations:

• 
  ON🚀 (@heyoncar) reported 49 minutes ago from Romford, England

  @Hyperoptic is the worst when it comes internet service providers. Even after activating my plan its been more than 18hours and yet I dont have access to internet

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gideon Summerfield (@gidster3000) reported 24 seconds ago

  @Hyperoptic myself and several neighbours in W6 having outages in last 24h. Your site status update reports no problems. Also can't seem to get through on the phone and no other way to report a technical issue

• 
  mayhem in my veins 🇵🇸 (@___g_a_g_a) reported 8 minutes ago

  @c932x @Hyperoptic Mine too! I've been on hold for an hour and 30 mins. Got through to customer service and they said they'll transfer me right away on hold again

• 
  Mabs Ahmed (@Mabs79) reported 9 minutes ago

  @hyperoptic. Has anyone managed to get service back yet. Mine has been down in SE London since yesterday morning and still down

• 
  Kate (@katefalkingham) reported 11 minutes ago

  @Hyperoptic having just spoken to the rudest customer service representative I have ever come across whilst giving my 30 days notice, please can you confirm when I will receive written confirmation of this? He couldn't do anything other than be rude to me 👍👍

• 
  Unnat (@unnat_619) reported 12 minutes ago

  Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

• 
  Mabs Ahmed (@Mabs79) reported 13 minutes ago

  @___g_a_g_a @c932x @Hyperoptic Did they say when service will be working again

• 
  Craig & Friends (@CraigAndFriends) reported 15 minutes ago

  @Hyperoptic hi. Your service people just destroyed our Internet while putting in cabling for another flat in the building. This is the SECOND TIME and we need this fixed IMMEDIATELY. The hold time when calling is hours long. DM me or I’ll go on a campaign

• 
  EKO (@EKOcasts) reported 17 minutes ago

  Come home yesterday from a lovely holiday to find a @Hyperoptic Internet outage that's gonna last an estimated 3 (or more) total days, and no compensation for the outage till Monday cause the weekend isn't "business days" Crazy lack of consumer protection in the UK

• 
  James Nicholls (@jamesjnicholls) reported 19 minutes ago

  Nearly at 8 hours of outage now. Shocking @Hyperoptic

• 
  Alex Nixon (@alexnixon_uk) reported 22 minutes ago

  Naively thought @Hyperoptic was a pretty cool but nope, you automatically roll onto a terrible value plan and are forced into a tedious back-and-forth chat with customer service to change. I'm sure it makes financial sense but man that's a scummy approach to making money