KCOM outages and service status in Southampton, England

Problems in the last 24 hours in Southampton, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Southampton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Neil Peacock (@neilmpeacock) reported 7 minutes ago

  @KCOMcare @KCOMhome another day, yet again Kcom Internet service is down. However, not according to their website. No online customer chat function. Help pages as useful as a chocolate fireguard. Terrible hold music. Maybe I'll get through this time 🤔

• 
  Gary Yorkshire (@GaryYorkshire) reported 7 minutes ago

  @JPAzure @MrCowper Alternative means … go on, like what? Move house to an area with BT coverage? Ring up Elon and get some Starlink? I’m all ears. It’s not the fact that KCOM systems go down, it’s the long fix times. We’re hearing ‘hopefully by Tuesday’.

• 
  Ze Rebelle (@zerebelle) reported 7 minutes ago

  KCom is down. Read a book. 📖

• 
  Steve Parker (@steviee_p) reported 9 minutes ago

  @indianasc0nes @PollardRach There's no other line based provider in the area for people to review, that's the issue and a lot of people tend only to leave reviews when disgruntled. If any other provider was enter the area it wouldn't make a difference as they would rent Kcom lines though M3 are laying cable

• 
  Jake woolford (@Jakewoolford01) reported 9 minutes ago

  @kcom might just be the worst Wifi provider ever

• 
  bingbong (@flibberdigibert) reported 11 minutes ago

  @KCOM as large areas of Hull are without internet, at what point do consider your customers? Give us an update and likely timeframe. There are businesses and customers working from home. Don't treat us like crap cos we will walk.

• 
  The Red Reaper (@RobinArisen) reported 13 minutes ago

  That kit is a special shade of horrible It looks like KR left a WCC shirt in the KCOM washing machine

• 
  Jordan Tyson (@jordantyson92) reported 13 minutes ago

  Anyone else’s 4G shite as well? I know Kcom is down like…

• 
  Andrew Ross (@Andy_Ross1962) reported 15 minutes ago

  @Chamaerion @andreajenkyns Hull never had red phone boxes. They were never part of the Post Office or BT. They are owned by KCOM and are usually cream coloured.

• 
  John Thomas (@BorisJohnThomas) reported 17 minutes ago

  @ispreview do you have email i could contact you with i need some help with broadband issues I've been having for few years now i went to openreach,bt,virgin,kcom etc even ofcom but no one could help with the issue I'm having im desperate any help will be greatly appreciated