KCOM

KCOM Outage Report in Billingham, Stockton-on-Tees, England

No problems detected

If you are having issues, please submit a report below.

KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in Billingham, Stockton-on-Tees, England 01/30/2026 01:00

At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • JacobHodgson01 Jacob Hodgson (@JacobHodgson01) reported

    @KCOMhome I have been running some tests over the past few days with my network and others on the KCOM infrastructure. Do you throttle XBOX downloads at 5PM? It has been consistent for the past few days?

  • toriiikane Torrrrri 🦈 (@toriiikane) reported

    I manage high level complaints for a telecommunications company as their customer service is dogshit but hell its nothing compared to @KCOMhome’s nonexistent customer service all together. If bigger companies who have over 4 mill customers can respond then tiny kcom can too!

  • PinguPete54 Penguin Pete (@PinguPete54) reported

    Looks like there's a problem with the kcom drainage - not seen the pitch in this state for a long time

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    I accidentally got a solid mark in my home because of kcom outage.

  • Lawrious Lawrence Bilton✨🔭🇪🇺 | 解放香港 (@Lawrious) reported

    @Cosmic_Carol It's for 4G broadband though. Do KCOM have a mobile phone network?

  • Buntingfootball Josh Bunting (@Buntingfootball) reported

    Portsmouth take the lead, what a start for them at the KCOM Stadium. The defending from Hull was poor have to be more commanding. They want a foul on Jacob Greaves but it isn't given and Sean Raggett's goal stands. Really good intensity to start the game, both sides look sharp.

  • McBazface Baz (@McBazface) reported

    @rodjgrimmer @TruthTalkingMav @KCOMcare £42 a month.. here.. i have to say i read a lot from people being negative to kcom but in the 2 decades i've been with them i had about a dozen connection issues and i'm online pretty much 24/7..

  • JacobHodgson01 Jacob Hodgson (@JacobHodgson01) reported

    @KCOMcare I have been running some tests over the past few days with my network and others on the KCOM infrastructure. Do you throttle XBOX downloads at 5PM? It has been consistent for the past few days?

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    Sat at no mans sky on just my home because of kcom outage.

  • WeaverGeoffrey Geoff Weaver (@WeaverGeoffrey) reported from City of Kingston upon Hull, England

    @KCOMhome @KCOMcare Why are your opening hours for monday noted as being 7.00 -18.00. Tried calling at 15.00 and the auto response was lines are closed. Very poor customer service KCOM.