Nationwide status: access issues and outage reports

Problems in the last 24 hours in Worcestershire, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Worcestershire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Worcestershire, England

Latest outage, problems and issue reports in Worcestershire and nearby locations:

• 
  Claire Louise Willis ⚡️🗝 (@wolvesclaire) reported 34 minutes ago from Worcester District, England

  Hi @AskNationwide are there any issues with receiving money on the app as i have transferred funds from my barclays account to my nationwide at 10am this morning and the funds have left my barclays account but havent gone into my nationwide account.

• 
  David Wooldridge (@ThatDaveW) reported 35 minutes ago from Worcestershire, England

  Wow! @AskNationwide your phone customer service is completely unacceptable.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  #Dalekphobia a.k.a. #anti_Dalek_hatred tsar (@bindon) reported 3 minutes ago

  @AskNationwide The "new look" on the customer web portal is atrocious. You must create an option to keep the previous format permanently! I would switch banks, but I've been a customer for 40 years. Hopefully you will get over whatever it is ur design team are going thru & go back to how it was

• 
  Sarah Bond 💙 🌻🧡 (@SheLovesTweets) reported 3 minutes ago

  @AskNationwide Thanks but it’s OK. I think I entered the wrong customer number so it worked today. I have a second number labelled ’reg’. Any idea what that would be?

• 
  john tarrant (@johntarrant16) reported 5 minutes ago

  @AskNationwide Why will no one speak to me. You online banking is not working and no one in Nationwide cares.

• 
  RichieDabbs (@rdaborn) reported 5 minutes ago

  @AskNationwide I don't usually say this sort of thing but I logged into my online bank and the layout and format change of one of the most ghastly awful changes I have seen of this type. The old layout was clear, detailed and had everything to hand. The new one.

• 
  Jonathan Leigh (@LeighJonathan) reported 5 minutes ago

  @AskNationwide Nationwide say the website changes are in response to customer feedback. I'm a customer and I was not asked! The new online account format is appalling: the transaction type, description, and reference are not visible at a glance. Please leave the old format as an option.

• 
  Julie (@JulieMelvinator) reported 8 minutes ago

  @AskNationwide I’m going to raise a complaint. How can you decide to block a payment to HMRC ? the automotive service at HMRC did not recognise my version of my postcode so I tried again and nationwide blocked my card!! I’ve had to spend another 45mins on the phone to HMRC !!

• 
  TK (@tonykinsley) reported 8 minutes ago

  @AskNationwide Your bot keeps telling me its too busy and I can't see how to email a question! How do I email a question about an ISA that I have a problem with?

• 
  Neil Jeffares (@neiljeffares) reported 16 minutes ago

  @AskNationwide Just had the most frustrating experience with your chat system. Extremely slow. After 25 minutes explaining simple question you simply cut me off. All because you have a daft system requiring me to have a card reader to close my account with you

• 
  Ghost of Goose (@ghostofgoose5) reported 19 minutes ago from Frimley, England

  @onpassage @waitrose @AskNationwide You're part of the problem

• 
  Chris (@ryansmi89) reported 21 minutes ago

  @AskNationwide 45 minutes on the phone, assured my issue was resolved. Came off the phone, it happened again. Now been waiting an hour and a half on live chat. Not best pleased with such poor service.