Nationwide status: access issues and outage reports

Problems in the last 24 hours in Redditch, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Redditch, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Redditch, England

Latest outage, problems and issue reports in Redditch and nearby locations:

• 
  Karl Newton Sports Photography (@kwn_photouk) reported 14 minutes ago from Solihull, England

  @AskNationwide I have already lodged a complaint with yourselves via telephone which has rendered no response in resolving this issue

• 
  Karl Newton Sports Photography (@kwn_photouk) reported 37 minutes ago from Solihull, England

  @AskNationwide When will I be able to fully access my accounts in my app again ?

• 
  David Wooldridge (@ThatDaveW) reported 54 minutes ago from Worcestershire, England

  Wow! @AskNationwide your phone customer service is completely unacceptable.

• 
  Claire Louise Willis ⚡️🗝 (@wolvesclaire) reported 57 minutes ago from Worcester District, England

  Hi @AskNationwide are there any issues with receiving money on the app as i have transferred funds from my barclays account to my nationwide at 10am this morning and the funds have left my barclays account but havent gone into my nationwide account.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Josie Bishop (@Josiry71) reported 5 minutes ago

  @AskNationwide I don't know when I have had such rude disrespectful service trying to help my elderly friend as I have had from your support service

• 
  Neve (@nevesunhappy) reported 5 minutes ago

  @AskNationwide app down? I cannot pay for anything from my phone, the app says my account does not exist ..

• 
  Chrismit (@RadiationSloth) reported 6 minutes ago

  @AskNationwide if we call your frais helpline after a dodgy transaction is picked up, as you request, there is a long wait. Fair enough. Why do you cut us off after 13 minutes on hold? How do i get through to sort out the problem without you cutting me off?

• 
  the pompey pope (@thePompeyPope) reported 6 minutes ago

  @AskNationwide What's the point? It won't change anything. It would have been quicker to drive to my local branch where I could speak to someone face to face. Nationwide customer service was good years ago. Do I want to open an account with a bank that is so difficult to contact? You guess.....

• 
  Ash Davidson (@AshDavidsonUK) reported 7 minutes ago

  @financefraz @AskNationwide Its a shame @AskNationwide are poor at managing customers though. I was with them 30 years (Nana opened it) and when I went for a mortgage (already had one for 7 years). My DIP was rejected 'due to a technical error' I got a in person appointment for it to be rejected again due to the same error. 2X hard searches on my credit score. Got a better mortgage elsewhere in the end.

• 
  Steve Hammal (@hammal6474) reported 11 minutes ago

  @AskNationwide I will, thanks. The manager in question needs to be removed from any customer facing role if persecuting old and vulnerable people is what she classes as doing her job 🤬🤬🤬

• 
  Eda Gumush (@cicekeda73) reported 14 minutes ago

  @AskNationwide are your online services not working? Your status says normal but I’m having trouble transferring money into accounts from one account into another? Please help

• 
  Sheridan Birtwistle (@twwooer) reported 17 minutes ago

  @AskNationwide UK National Cyber Security Centre recommends passkeys. Nationwide does not appear to have issued a statement about why it does not use them for banking. As your customer I would like a statement please about when you will adopt passkeys

• 
  lm210 (@mm219009) reported 19 minutes ago

  @AskNationwide hi, any known phone line issues? I’ve phoned twice and got cut off after being on hold for 6 minutes both times. Selected call back option and I’ve been hung up on again when the advisor phoned me back!

• 
  Barry O'Neill (@BCJONeill) reported 20 minutes ago

  @AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?