Nationwide status: access issues and outage reports

Problems in the last 24 hours in Renfrew, Scotland

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Renfrew, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Renfrew, Scotland

Latest outage, problems and issue reports in Renfrew and nearby locations:

• 
  George Thomson (@g2dod) reported 0 seconds ago from Barrhead, Scotland

  @AskNationwide 1st of the month and you IT systems are not working again, can you please get this sorted so I can transfer monies to my savings accounts. @TheFCA @MartinSLewis

• 
  Gilby 🧚🏻‍♀️🎄⛄️ (@trickydickie87) reported 12 minutes ago from Glasgow, Scotland

  @AskNationwide Can someone please get back to me about my complaint? This is ridiculous now and I’m out of pocket. I was advised 30’working days for a payment send in error o be recovered. Today is day 20 and nothing. The treatment I’ve face by your company is appalling. #worst

• 
  Emma H (@EmzH92) reported 21 minutes ago from Renfrew, Scotland

  @AskNationwide will this payment issue affect any direct debits that are due to come off or just payment transfers in and out of account?

• 
  Kells (@sparkly_ace) reported 23 minutes ago from Glasgow, Scotland

  @AskNationwide Can u please give us awaiting wages etc a relevant update? "Working on it" isnt really an acceptable answer for ur customers at this time of year. People are very worried. Specific updates is the bare minimum u should be providing! #Nationwide #Chaos

• 
  Aileen (@aileen43_x) reported 30 minutes ago from Thornliebank, Scotland

  @AskNationwide hi, I've recently received a new current account card. I've already used chip and pin however the contact less isn't working on it, is there anything else I need to do

• 
  Lorna (@lozunicorn) reported 47 minutes ago from Dumbarton, Scotland

  @AskNationwide My payment has never been later than 00:15 arriving in my account, and the volume of tweets about this suggest there is a problem. I have bills that I've stayed up late to pay tonight, I'm just going yo have to hope it's there and I have enough electric on the meter to find out.

• 
  George Thomson (@g2dod) reported 51 minutes ago from Barrhead, Scotland

  @AskNationwide Request timed out, if you look at your feed there is other people having the same issue!

• 
  elaine gladstone (@weemrsgladstone) reported 55 minutes ago from Muirhead, Scotland

  @AskNationwide @AskNationwide I am awaiting release of a fuel preauthorisation amount after 5 working days. I cannot get through by phone and have had no luck using the banking app. Please release these funds.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ash Davidson (@AshDavidsonUK) reported 8 minutes ago

  @financefraz @AskNationwide Yeah was a shame, turned out that if your rejected at any point it’s on system for all applications. The first one got rejected due to a format issue with one of the inputs 🙄

• 
  Sheridan Birtwistle (@twwooer) reported 9 minutes ago

  @AskNationwide UK National Cyber Security Centre recommends passkeys. Nationwide does not appear to have issued a statement about why it does not use them for banking. As your customer I would like a statement please about when you will adopt passkeys

• 
  Christopher Freeman (@cmdfreeman) reported 10 minutes ago

  @AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.

• 
  krupal (@krupalb) reported 10 minutes ago

  Very concerned by @AskNationwide handling of my account. Very disappointed with Nationwide. A payment was blocked, no clear reason was given, and my online access was restricted. Because my phone is also locked due to a work-profile issue, I’m left unable to access my banking...

• 
  Political Jack (@PoliticalJ4ck) reported 11 minutes ago

  @AskNationwide 2 things. I have push notifications on and they work. No issues there. But how do I get this for payments in and out? I.e. I paid someone £10 etc.

• 
  the pompey pope (@thePompeyPope) reported 15 minutes ago

  @AskNationwide 35 mins into a web chat.Nothing so far except the answer to someone else's query. 27 mins into phone queue . Have some questions to be answered before I can start application for joint account. Perhaps I'll go elsewhere. Terrible service

• 
  Ryan Gerrard (@RyanLGerrard) reported 17 minutes ago

  @AskNationwide Why do you think it’s acceptable for your advisors to lie about correspondence they have in fact received from me? This has resulted in a non-thorough investigation by a very dismissive complaints handler, who has now closed the case. Shocking customer service.

• 
  Chris (@Sparky2504) reported 19 minutes ago

  Hi @AskNationwide The app isn’t working for me either! It hasn’t been working since last night. Keeps saying “Something went wrong”. I have restarted the app and also uninstalled and reinstalled it. Still doesn’t work.

• 
  Rhys Foran (@rhysforan) reported 19 minutes ago

  @AskNationwide I can’t get access to my mortgage statement. Your app and website deny knowledge of me, yet you take a grand a month out of my bank account… please can someone help

• 
  Alyson Leitch (@Geordiesbird) reported 20 minutes ago

  @AskNationwide She is not on the internet ,as she is 80. This is the reason I had to help her, as I’ve always done when she needs a new cheque book. Today my time was wasted Brendon was very belligerent and would NOT listen to me!