Nationwide status: access issues and outage reports

Problems in the last 24 hours in Kingston Bagpuize, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Kingston Bagpuize, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Kingston Bagpuize, England

Latest outage, problems and issue reports in Kingston Bagpuize and nearby locations:

• 
  Tony Brett (he/him) (@tonybrett) reported 2 minutes ago from Oxfordshire, England

  @william98024502 @AskNationwide No they don't have a problem. My error was entirely my fault for forgetting I'd frozen the card.

• 
  Tony Brett (he/him) (@tonybrett) reported 18 minutes ago from Oxfordshire, England

  @AskNationwide Ok. My bad. Full marks to the very patient person on the phone however we didn't fix it. After the call I remembered I'd frozen that card a few weeks back. Unfreezing it fixed the problem. If it's possible to break things I will. Sorry!

• 
  Luke Terzino 🪐 (@UELukeT) reported 36 minutes ago from Witney, England

  Anyone else having issues with @AskNationwide incoming payments this morning? Salary not yet come through and a mortgage set to go out tomorrow 😬 #Nationwide

• 
  Ash ⚒ (@ashgould62) reported 46 minutes ago from Didcot, England

  @AskNationwide Using touch ID and it says there is an issue when I try and login

• 
  Ash ⚒ (@ashgould62) reported 46 minutes ago from Didcot, England

  @AskNationwide Can't log in to my app this morning. Are there any problems?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michelle Bills (@shellbills) reported 3 minutes ago

  @AskNationwide why is it when my card payments go through drop onto my statement then stay in pending caused my account to go into a minus to be told by an advisor nothing we can do have been advise it are aware of this issue was told 24 hours ago it would be fixed within 3 hour

• 
  Steve Hammal (@hammal6474) reported 4 minutes ago

  @AskNationwide I will, thanks. The manager in question needs to be removed from any customer facing role if persecuting old and vulnerable people is what she classes as doing her job 🤬🤬🤬

• 
  ME? I'm not well.... (@itsfar2bright) reported 7 minutes ago

  @AskNationwide @lourowlands99 You can’t remove the card reader if you’ve never had one ! This was a problem several Months ago. Seems you’ve updated the system with the same error. I too can’t transfer money.

• 
  Nick Clitheroe (@NickClitheroe) reported 7 minutes ago

  Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!

• 
  Scunner Campbell🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇺🇦 (@Turbo_GSXR11) reported 10 minutes ago

  @AskNationwide Post been and gone again. Still no card. App Chat isn't much help. Got an apology for inconvenience, wow. To be told a replacement of the replacement would take 5 working days. What sort of customer care is that? I can get a birthday card from Moonpig next day. @AskNationwide

• 
  Eze Hive (@EzeHive) reported 15 minutes ago

  @AskNationwide closing an account for no reason, not responding to messages and now refusing to tell me where my money is is a big problem and fraud. Just because I ordered a new card. Urgently get back to me, I shouldn’t have to wait hours on a phone when you’ve taken my money

• 
  daisy macvicar (@daisy_macvicar) reported 24 minutes ago

  @AskNationwide I’m currently unable to get into my account as it says “if you’ve forgotten your password” and I’ve followed the steps using the card reader to try and log in. It’s not allowing me to as it say there’s a issue and to restart the app

• 
  Christopher Freeman (@cmdfreeman) reported 27 minutes ago

  @AskNationwide Would love to but your app is down. I’m in the midst of a switch and already regretting it. You’re not a serious bank.

• 
  Mandy Sheridan (@MrsSherrec) reported 27 minutes ago

  @AskNationwide why at least once a month does my mortgage disappear from my app and the only way to fix it is by uninstalling and reinstalling the app. Its getting very annoying

• 
  shite hawk (@warwick3090) reported 30 minutes ago

  My Mum passed away at the end of last month and trying to sort her financial affairs. I thought I'd closed her Bank account with @AskNationwide on the 9th July and was told I should hear from them in ten working days but heard nothing. 1/2