Nationwide status: access issues and outage reports

Problems in the last 24 hours in Kingston Bagpuize, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Kingston Bagpuize, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Kingston Bagpuize, England

Latest outage, problems and issue reports in Kingston Bagpuize and nearby locations:

• 
  Tony Brett (he/him) (@tonybrett) reported 12 seconds ago from Oxfordshire, England

  @william98024502 @AskNationwide No they don't have a problem. My error was entirely my fault for forgetting I'd frozen the card.

• 
  Tony Brett (he/him) (@tonybrett) reported 26 minutes ago from Oxfordshire, England

  @AskNationwide Ok. My bad. Full marks to the very patient person on the phone however we didn't fix it. After the call I remembered I'd frozen that card a few weeks back. Unfreezing it fixed the problem. If it's possible to break things I will. Sorry!

• 
  Luke Terzino 🪐 (@UELukeT) reported 35 minutes ago from Witney, England

  Anyone else having issues with @AskNationwide incoming payments this morning? Salary not yet come through and a mortgage set to go out tomorrow 😬 #Nationwide

• 
  Ash ⚒ (@ashgould62) reported 51 minutes ago from Didcot, England

  @AskNationwide Can't log in to my app this morning. Are there any problems?

• 
  Ash ⚒ (@ashgould62) reported 58 minutes ago from Didcot, England

  @AskNationwide Using touch ID and it says there is an issue when I try and login

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  will east (@wileast) reported 21 seconds ago

  @AskNationwide I made two payments a couple of days ago which have come out of my account but haven't arrived at the payees account. Is there a known payment issue or is there a number I can call to check?

• 
  daisy macvicar (@daisy_macvicar) reported 2 minutes ago

  @AskNationwide I’ve tried phoning and been hung up on as it says I’m not registered to telephone banking. I need to access my account as I’ve got payments I need to make. The card that says I need to put in to the card reader isn’t my card.

• 
  Mighty Claret (@Mickbfc76) reported 3 minutes ago

  @AskNationwide As a customer for over 15 years I'm gutted (again) that I'm not part of the fair sharer. Every time is a sad moment. Don't know what I'm doing wrong to miss such privileges even though I've been on your website to check

• 
  Frazer Grant (@financefraz) reported 10 minutes ago

  @AshDavidsonUK @AskNationwide Thats awful!! did you complain?

• 
  Sheridan Birtwistle (@twwooer) reported 10 minutes ago

  @AskNationwide Hi Josephine, I think Nationwide should issue a statement explaining why it is ignoring the experts

• 
  Tom Morgan (@twmorgan11) reported 19 minutes ago

  Some absolute golden UX fails from @AskNationwide trying to report a lost card. 1) 'Please have your credit card to hand to report your lost card'. 2) 'Please insert your card into your card reader to report your lost card. Don't have a card reader? No problem.'

• 
  CPB199 (@Christo31623961) reported 19 minutes ago

  @AskNationwide so im overseas and I've list my credit card. My app is is on another phone. Tried to call to cancel the card - appears your not working. So what shoukd i do?

• 
  Chrismit (@RadiationSloth) reported 21 minutes ago

  @AskNationwide if we call your frais helpline after a dodgy transaction is picked up, as you request, there is a long wait. Fair enough. Why do you cut us off after 13 minutes on hold? How do i get through to sort out the problem without you cutting me off?

• 
  Neil Jeffares (@neiljeffares) reported 23 minutes ago

  @AskNationwide Just had the most frustrating experience with your chat system. Extremely slow. After 25 minutes explaining simple question you simply cut me off. All because you have a daft system requiring me to have a card reader to close my account with you

• 
  Tom Morgan (@twmorgan11) reported 23 minutes ago

  @AskNationwide No problem I'm sorted speaking to your agent now – but you should have a look at that in your app UX, as it's completely bonkers to ask a user to insert the lost card to replace their lost card