Nationwide status: access issues and outage reports

Problems in the last 24 hours in Ipswich, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Ipswich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Ipswich, England

Latest outage, problems and issue reports in Ipswich and nearby locations:

• 
  Shaun McDonald 🇪🇺 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@smsm1) reported 43 seconds ago from Ipswich District, England

  @mcknut @Zarch1972 @AskNationwide I'm hoping the agile export on days like today will help counteract the higher import costs. Underlying issue is high gas costs and high proportion of gas used to power the grid at the moment, combined with low wind. Had a year or two of good prices due to low demand.

• 
  Elaine Beckett (@ElaineBeckett) reported 20 minutes ago from Grundisburgh, England

  Another example of appalling customer service from @AskNationwide highlighted on @BBCLookEast stay away from these guys people unless you have a strong constitution #verybadservice #nationwidebuildingsociety #customerexperience

• 
  Shaun McDonald 🇪🇺 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@smsm1) reported 50 minutes ago from Ipswich District, England

  @dracos @AskNationwide Yeah I've had it before where Nationwide changed my credit card and I then couldn't access all the history. Part of the reason I hardly use it and now primarily use another which has a nice cashback rate.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Christopher Freeman (@cmdfreeman) reported 38 seconds ago

  @AskNationwide Are you absolutely sure all your systems are working perfectly? I’ve been waiting over 90 minutes for a simple bank transfer…..

• 
  James Berkeley-Clarke (@JBerkeleyClarke) reported 2 minutes ago

  @Tel_Wilcox @AskNationwide @VirginMoney Oh damn that's bad! I saw the two different bank posts and thought you had been hacked. Seems service in all areas is ridiculously poor lately. Crap 🙄

• 
  Karen Fage (@kazzafage) reported 3 minutes ago

  @AskNationwide so just about to apply for a 0% cc from @Virgin only to find I can’t do that as you now own them! Another kick in the teeth for @AskNationwide customers & you’re supposed to be customer friendly! 😡

• 
  Ryan Gerrard (@RyanLGerrard) reported 4 minutes ago

  @AskNationwide Why do you think it’s acceptable for your advisors to lie about correspondence they have in fact received from me? This has resulted in a non-thorough investigation by a very dismissive complaints handler, who has now closed the case. Shocking customer service.

• 
  Francis Wilcox (@Tel_Wilcox) reported 7 minutes ago

  @AskNationwide @VirginMoney another day WITHOUT access to my money😠 No explanation why account was closed+No way to get MY money+Refuse to tell me what happens next CUSTOMER FOR 4 DECADES😲 ONE MORE DAY WITH ZERO COMMUNICATION👎 Appalling service❎ Recomend ppl change🤔

• 
  SteveB (@SteveB2706) reported 11 minutes ago

  @AskNationwide The new look website. It's much worse than the previous version. Please tell us we can keep using the better version indefinitely. The new one shows debits and credits in the same column, without the account balance afterwards. It's terrible.

• 
  Ron Winn (@RonsRant) reported 11 minutes ago

  @AskNationwide A simple question [no personal details] AskNationwide & I have. You want AI to help me. Is it capable? The answer is Yes or No. A techical question which AI is unlikely to be capable of answering.

• 
  sam (@hunting_sam) reported 14 minutes ago

  @AskNationwide I’ve just tried the call centre to sort an issue. I was verified & then the bot said “Due to unforeseen circumstances your call cannot be taken right now” - I need to speak to someone but can't get through.

• 
  Chris (@ryansmi89) reported 14 minutes ago

  @AskNationwide 45 minutes on the phone, assured my issue was resolved. Came off the phone, it happened again. Now been waiting an hour and a half on live chat. Not best pleased with such poor service.

• 
  Dáireo (@Alpha2007D) reported 16 minutes ago

  Defo time to move accounts from @firstdirect to @AskNationwide. Went to my local post office—issue with their machine. Then local HSBC doesn’t accept cash & pointed to a branch in Reading! 🙄 Nationwide actually invested in a branch here. Tell me why I should stay, FD? 🛑👇