Nationwide

Is Nationwide down in Cwmbran, Torfaen County Borough, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Cwmbran, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Cwmbran and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Cwmbran, Torfaen County Borough, Wales 12/13/2025 05:20

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (35%)

    Mobile App (35%)

  2. Website (24%)

    Website (24%)

  3. Login (19%)

    Login (19%)

  4. Transactions (14%)

    Transactions (14%)

  5. Transfer (5%)

    Transfer (5%)

  6. Withdrawals (3%)

    Withdrawals (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports Near Cwmbran, Wales

Latest outage, problems and issue reports in Cwmbran and nearby locations:

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • benj8min Benjamin Hartrey (@benj8min) reported from Cardiff, Wales

    I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • kelseyykiernan Kelsey Kiernan (@kelseyykiernan) reported

    @AskNationwide Where can I find the statement for my Nationwide Help to Buy ISA to use as evidence for a mortgage application?

  • MarkTomkins6 Mark Tomkins (@MarkTomkins6) reported

    .@AskNationwide on hold for 1.5 hrs **every day** for the last week trying to get through. Branch the week before who couldn't help directed me to call. Says you're open 9-5. How do I get to speak to someone? Pls don't give me the covid 'we're really busy' brush off. Me too.

  • pkrpmusic paul pledger (@pkrpmusic) reported

    Hi @AskNationwide . You are officially the most useless bank I've ever had to deal with. I'm trying to pay @HMRCcustomers and your utterly useless antiquated systems are giving me a 500 error. If I miss this deadline, I will take you to court. I WILL take you to court. I WILL.

  • James30181388 James (@James30181388) reported

    @AskNationwide TIRED OF YOU ***** MESSING WITH MY ACCOUNTS AND COSTING ME MONEY TO FIX IT EVERY ******* TIME. FIND SOMEONE WHO WILL CALL ME NOW ON MY AMERICAN NUMBER BFORE I FLIP A LIP ON THIS ****

  • ScottyBarber12 Scotty Barber (@ScottyBarber12) reported

    @easyJet can you sort my refund please, you’ve said my bank @AskNationwide can release the refund with the ARN numbers, they’ve told me it’s down to the company sending the refund. I need this money before Christmas, thank you 😡

  • effy_b4 Effy Beezus (@effy_b4) reported

    @AskNationwide there’s an issue with funds being released from a refund into my account. Would you be able to help me?

  • AyoubiMehrdad Mehrdad (@AyoubiMehrdad) reported

    @AskNationwide Hi, can I get access to bank statements from 2007?

  • sehkelly S.E.H Kelly (@sehkelly) reported

    @AskNationwide We last spoke to your team over an hour ago after a 30-minute hold (taking time on hold to hours over the last 48 hours). Two days taken off work. Freezing young family. The service is so bad it is genuinely insulting to my family.

  • KateRumTruffle Kate (@KateRumTruffle) reported

    Hi @AskNationwide you sent me a new debit card but it’s not worked since. I’ve tried using it with my pin, didn’t work. Won’t do contactless. The letter with it said it would work straight away. Please help.

  • stehanna26 Stephen Hanna (@stehanna26) reported

    @AskNationwide I’ve tried on my laptop and I’m still having the same issue. I don’t have a card reader - so I am just relying on the text message for security reasons.