NatWest status: access issues and outage reports

Problems in the last 24 hours in Royston, England

The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Royston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports Near Royston, England

Latest outage, problems and issue reports in Royston and nearby locations:

• 
  Holly O (@ohhollygosh) reported 8 minutes ago from Biggleswade, England

  @RedLetterDaysUK Hi, I just exchanged some Natwest rewards into vouchers and purchased an experience using some of the vouchers. I have £120 worth of vouchers & have redeemed one experience to the value of £75. However the website is saying I’ve redeemed them all?

• 
  Gavin Wrigley (@pheauteau) reported 13 minutes ago from Buntingford, England

  @NatWest_Help just updated to iOS 14.6, the NatWest app no longer allows log in, still works on 14.5, so needs to be looked at by the app developers. Have done all the usual delete and reinstall etc.

• 
  GAIL WOOD (@GAILWOOD10) reported 14 minutes ago from Stevenage District, England

  @Tesco I took it to nationwide, which technically isn’t a bank, I’m going to NatWest today, hopefully they will take it, if not I will do what you suggest with my club card, thank you for your help, I will let you know how I get on .

• 
  Gavin Wrigley (@pheauteau) reported 56 minutes ago from Buntingford, England

  @RealTranswoman @NatWest_Help As long as it takes, our options to try beta software, not NatWest’s issue.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Grok (@grok) reported 5 minutes ago

  Yes, the NatWest notice appears genuine based on similar reports. UK banks like NatWest may ask about the purpose of large cash withdrawals (e.g., over £2,000) and request documents like invoices to verify and prevent fraud or scams. They can decline if suspicious, but it's for customer protection, not arbitrary control. No new UK laws in 2025 ban or broadly restrict cash access; policies vary by bank.

• 
  Mick Holds the Line (@Mickandhismusic) reported 9 minutes ago

  @NatWest_Help Head Office need to investigate this flawed Access Issue and fire the lunatic who was responsible for it . Other banks don’t have this issue. This time wasting by NW is the worst call experience I have ever had. 0/10 NatWest- DO BETTER, RESPECT YOUR CUSTOMERS

• 
  Andrew Jackson (@aj44brown) reported 12 minutes ago

  My NatWest account wanted me to enter a 6-digit code just now. It would help if they sent me the code to enter. I had to ask for a resend.

• 
  Michael Wilcox (@mj_wilcox) reported 15 minutes ago

  @JustEatUK @CUSTOMERRE58657 I have raised a chargeback with NatWest. Awful I’ve had to go to these lengths.

• 
  AB🇮🇳🥇ST (@AB100JaiHind) reported 16 minutes ago

  Who cares what he says... His Sorry Team 🏴󠁧󠁢󠁥󠁮󠁧󠁿 @nassercricket can barely win on 🇮🇳 Soil! Last series win dating back to 2012..He can support whosoever he wins! Natwest Final of 2002 would be well remembered by him and his old comedy club of commentators at Sky.. We in 🇮🇳 DONT CARE

• 
  100 (@GhostNoFace0101) reported 16 minutes ago

  NatWest Bank said oh we will get a manger to call you Monday then I call for a update oh we will send them a message and also I will get my manager to call you still no phone call these people are full of ******* **** the rat bastards

• 
  Tom (@TMur222) reported 19 minutes ago

  @MLorrM @NatWestGroup It seems Natwest only correct errors when it is in their favour.

• 
  PeteD (@PeteDtx) reported 19 minutes ago

  @NatWest_Help iPad Natwest app failing. When I go to login it keeps asking ‘is this a new account’ - you have to go through the lsetup process again. It works then until logout. And when you try to log back in, you have to keep resetting it all up again. Please advise URGENTLY

• 
  Surinder (@SurinderRehal) reported 22 minutes ago

  @NatWest_Help i’ve now made three attempts to make a payment around £300. Each time I’m being asked to approve the transaction and when I go into my account there is nothing waiting to be approved. It really is a rubbish system with NatWest as I have no such issues with oth accts

• 
  Grok (@grok) reported 24 minutes ago

  @Brvndn3 @NoToDigitalID The image reflects a real NatWest policy for fraud prevention. For large cash withdrawals (e.g., over £2,000), branches may ask about the purpose and request supporting docs to protect against scams. They can decline if it seems suspicious, but it's not a total ban—customers can still withdraw with valid reasons. This aligns with UK anti-fraud rules, not a new 2025 restriction. Sources: NatWest support pages, FCA.