O2 Outage in Taunton, Somerset, England

Why do I manage to get texts from @O2 when I'm at work with no mobile signal, but when I need to get a verification code sent to my phone I get nothing! #annoyed #nosignal #notevenrural

Hey @O2, tell your support people that if they are going to call with no caller id (which I screen) they shouldn’t leave a message ‘we’ll call back in a few DAYS’ after I’ve already been without data for over a week. It will make that customer want to be an ex customer.

The support experience with @O2 is a great example of a company I was pretty much happy with, making me want to sever ties with them over the course of less than 2 weeks. I’d suggest avoiding them if you can. Great until you need support, then BAD. Zero progress. Hours wasted.

Hmm. Decisions. Do I pay off the device for my @O2 Apple Watch so I can cancel the data contract, or do I just suck up the monthly data cost for data I can’t use as it doesn’t work. Tempted to pay off as the support experience for this makes we want to be shot of O2 completely

Missed a call from @O2 support about my Apple Watch issues. They left a message ‘We’ll call you back in a few days’. A few DAYS!? Unacceptable delay. I’ve already been without watch data for over a week. This message guarantees my next contract will be with someone else.

I like all aspects of the @O2 service EXCEPT that any Saturday in any town I have to turn off 4G as the data stops working due to lack of capacity. It’s the only thing making me consider changing networks on next renewal :-(

@O2 signal constantly going off in Bath yet again appalling service from u guys

@O2 So much for raising my issue further and I am yet to receive a reply…..I must have been right in the first place

@OnePlus_UK @O2 Your service company destroyed my phone and since a year you keep telling me that you are looking into it with no resolve!

@O2 o2 pls help

@O2 24th August and use it for music and work calls, such good quality sound I’m really impressed and such good service from you guys

@O2 Hi there. No it's not working via our laptop, nor when we're using our phones on wifi. But turning wifi off on our phone and using data seems to work. Weird!

@O2 can someone give my your contact telephone number. I've had a letter say my contract has changed and I have the right to cancel contract even though its not expired. App is sending me around the houses and 3 days on I'm seriously fed up!!!

I'm having trouble with my o2 app. Can get in but can't access "change my tariff". What's going on @o2

So @O2 there is a fault in a nearby mast. Apparently won’t be fixed anytime soon as birds are nesting. The service I am paying you for, on 4 handsets, is not available. Do I get a refund?

@O2 They stopped updating the delivery tracker at 8am today, save for one update at 7pm saying they weren’t delivering today. They are the absolute worst.