O2

O2 Outage Report in Helmsley, North Yorkshire, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Helmsley, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Helmsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Helmsley, North Yorkshire, England 02/18/2026 05:45

February 18: Problems at O2

O2 is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Helmsley, England

Latest outage, problems and issue reports in Helmsley and nearby locations:

  • emilyneilson22 Emily (@emilyneilson22) reported from Easingwold, England

    I can’t wait until my contract ends with @O2 they are the worst company to deal with ever!!!

  • charlesallen15 Charles Allen (@charlesallen15) reported from Thirsk, England

    Been on phone to @O2 customer service for 34mins so far and no closer to changing my contract details... #hopeless

  • emilyneilson22 Emily (@emilyneilson22) reported from Easingwold, England

    If there was an award for the worst company in the world @O2 would win hands down. Wish I had never took a contract out! There are no words to describe this utter shambles of a company!!!

  • charlesallen15 Charles Allen (@charlesallen15) reported from Thirsk, England

    Been on phone to @O2 customer service for 35mins so far and no closer to changing my contract details... 🤦 #hopeless

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • GinsideStorry Laura - StorryTellingGinAndTonic (@GinsideStorry) reported

    @O2 my priority app hasn't updated to show all the venues for the release of tickets for Dita von Teese that go on sale at 10am for priority customers. Help!

  • stevethewomble Steve Hone (@stevethewomble) reported

    @O2 Now into the THIRD week with no service, please get this sorted @O2

  • giframac Gillian McKinnon (@giframac) reported

    @O2 Thanks but we've done that. I've just done it again. Tried to register it online and it said there was a problem registering the sim serial number. This was sent as part of my Virgin media deal and I've not been able to use it yet I'm paying every month!

  • gil34284 Mat (@gil34284) reported

    @astorrev7 @O2 @virginmedia There standards may as well b down the shitter

  • Gazbraithwaite Gaz (@Gazbraithwaite) reported

    @O2 No help whatsoever

  • RanawatAvant Avant Ranawat (@RanawatAvant) reported

    @O2 Dear O2 team, I am on contract with O2 for 18 months but your internet services & network is very POOR, my alternate LEBARA network is way more fast & reliable, could you please help me get this sorted??

  • Go_beyond_60 Go Beyond (@Go_beyond_60) reported

    @O2 Tried Tel but comes up not able to access this service. The Tel no in email I got is different and worry it's a scam number! Tried customer service chat but it's a robot so no joy. Can someone DM me to discuss!?

  • Maurice_Correia Maurice Correia (@Maurice_Correia) reported

    @O2 I sent my number via DM over 4 hours ago and yet no one from O2 has contacted me? @O2 Your customer care just goes from bad to worse!

  • astorrev7 Jason Player (@astorrev7) reported

    @gil34284 @O2 I feel your pain Customer Service is non existent 😥

  • mechanoid42 Mr T (@mechanoid42) reported

    Hey @O2 , we've had scam calls across the week telling us that you can cut our bill in half. Can we pass any info on that may help??