O2

O2 Outage Report in Helmsley, North Yorkshire, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Helmsley, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Helmsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Helmsley, North Yorkshire, England 03/14/2026 15:35

March 14: Problems at O2

O2 is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (32%)

    Internet (32%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Helmsley, England

Latest outage, problems and issue reports in Helmsley and nearby locations:

  • charlesallen15 Charles Allen (@charlesallen15) reported from Thirsk, England

    Been on phone to @O2 customer service for 34mins so far and no closer to changing my contract details... #hopeless

  • charlesallen15 Charles Allen (@charlesallen15) reported from Thirsk, England

    Been on phone to @O2 customer service for 35mins so far and no closer to changing my contract details... 🤦 #hopeless

  • emilyneilson22 Emily (@emilyneilson22) reported from Easingwold, England

    I can’t wait until my contract ends with @O2 they are the worst company to deal with ever!!!

  • emilyneilson22 Emily (@emilyneilson22) reported from Easingwold, England

    If there was an award for the worst company in the world @O2 would win hands down. Wish I had never took a contract out! There are no words to describe this utter shambles of a company!!!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • natalie_ward1 Natalie Ward 💙 (@natalie_ward1) reported

    @O2 any danger of any help? Had a new phone yesterday, did a sim swap and now neither phone has any service, meaning I’m unable to make or receive calls and your 202 telephone service is less than useless!!

  • mattdevx Matt Devereux (@mattdevx) reported

    @O2 - I've taken out a contract with Virgin, along with two O2 contracts in my name - my wife received her welcome email, but I've had nothing, despite receiving two SIMs. Virgin told me to contact you, but when I've tried I've been put on hold for over an hour. Can you help?

  • IQ_Charlotte Charlotte (@IQ_Charlotte) reported

    @O2 how do I get hold of someone to discuss an issue? Tried to find my previous bills online but can’t find them. Need for expenses

  • Great_O_Hex DOGTITS (@Great_O_Hex) reported

    @O2 There is no option on your customer service number which relates to my issue. I've tried everything to get to speak to someone other than Twitter, so I'm trying that. Pls follow back so I can DM.

  • _roballen Rob Allen (@_roballen) reported

    @O2 Hey team, brand new customer here,Not having a great experience so far. So I was charged for days I physically didnt have a SIM (yeah told in contract, but harsh!) now I want to use of VOLT but I signed up to O2 with familiar name - need birth certificate! come on #volt #poor

  • jw1601 Jack Wilkinson (@jw1601) reported

    @O2 trying to enable wifi calling because there’s a mast down in my area, but unbelievably the only way to enable it is to call you. Had no service for 3 days so that’s not going to work…

  • Cuddy2977 Paul Downie (@Cuddy2977) reported

    Right … I’veJUST had word from @O2 that they’re doing work in the CM14 4PQ area: around Crown Street. Whether that means we get an improved signal, I don’t know.

  • garysector GPSector (@garysector) reported

    @O2 I am wanting to report a fraud issue and you seem disinterested in picking up the phone? I have been waiting to speak to somebody for over 30minutes. What is going on?

  • Philscomment_ Phil's comments (@Philscomment_) reported

    .@O2 we won't be coming back to you after the poor service we've had from you over the last 10 days. My wife has been without a mobile for the last 10 days.

  • Philscomment_ Phil's comments (@Philscomment_) reported

    Hello @O2, 10 days ago I requested a network unlock for my wife's phone. We have spent hours on the phone this morning and other days trying to get the phone unlocked. This morning we are being told it's not been actioned and we have have to wait another 7 days. HELP!