O2

O2 Outage Report in Helmsley, North Yorkshire, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Helmsley, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Helmsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Helmsley, North Yorkshire, England 02/16/2026 09:35

February 16: Problems at O2

O2 is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Helmsley, England

Latest outage, problems and issue reports in Helmsley and nearby locations:

  • emilyneilson22 Emily (@emilyneilson22) reported from Easingwold, England

    I can’t wait until my contract ends with @O2 they are the worst company to deal with ever!!!

  • charlesallen15 Charles Allen (@charlesallen15) reported from Thirsk, England

    Been on phone to @O2 customer service for 34mins so far and no closer to changing my contract details... #hopeless

  • charlesallen15 Charles Allen (@charlesallen15) reported from Thirsk, England

    Been on phone to @O2 customer service for 35mins so far and no closer to changing my contract details... 🤦 #hopeless

  • emilyneilson22 Emily (@emilyneilson22) reported from Easingwold, England

    If there was an award for the worst company in the world @O2 would win hands down. Wish I had never took a contract out! There are no words to describe this utter shambles of a company!!!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • jamesbunt92 James Bunting (@jamesbunt92) reported

    @O2 These steps won’t help, the speeds have been a problem for a very long time I’m afraid.

  • Extinguisherman Dale Watts (@Extinguisherman) reported

    @jasonsmith119 @virginmedia @O2 If you not been treated right maybe you could retweet complaint adding BBCWatchdog, WhichUk and ofcom tags. Need to get terrible customer service looked into

  • jamesbunt92 James Bunting (@jamesbunt92) reported

    @c_cooper88 @O2 It’s so bad isn’t it. I’ve always got this problem in Bath, it’s just overpopulated and can’t handle the traffic. I’ve been with friends in bath on EE getting 300mbps on 5G. Hopefully o2 won’t be far behind rolling this out!

  • GJJ1A GJ (@GJJ1A) reported

    @O2 Have still no managed to transfer my number after 6 days. No sensible responses from support team. Shambolic. #CustomerService

  • NO128839973 NE1 (@NO128839973) reported

    @O2 hello. New customer. Porting old number fails with “something went wrong”. Not a good start.

  • CharlotteFry96 Charlotte Fry (@CharlotteFry96) reported

    @o2 as I haven’t been able to speak to anyone since I was promised a call back this eve I want to cancel my new contract & move network. Your customer service leaves something 2 be desired esp as I think I heard 1 of your employees laugh about my frustration while on the phone

  • jasonsmith119 Jason Smith (@jasonsmith119) reported

    @virginmedia @O2 Hi my dad has just taken out a new Virgin broadband contract with O2 SIM. The change over to the O2 SIM has been horrendous with appalling customer service from both companies. His Virgin phone number hasn't ported over correctly to O2 and he can't get any help.

  • nicofell N i c o F e l l (@nicofell) reported

    @PrintIsntDead @ThreeUK @O2 Considering the same mate. Just so much money. Plus when I’m in London, Three’s network seems terrible as well.

  • Jaydeeman2009 Gadgetman (@Jaydeeman2009) reported

    @O2 following a mistake where EE have processed my PAC code from u to the when they said they wouldn't, my long standing account with you has been automatically terminated. I desperately want to keep the account (just had a device upgrade). I have spoken to your team.. help!!!!

  • Zak_Deakin Zak Deakin (@Zak_Deakin) reported

    @O2 any help with this one guys?