O2

O2 Outage Report in Helmsley, North Yorkshire, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Helmsley, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Helmsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Helmsley, North Yorkshire, England 01/23/2026 12:50

January 23: Problems at O2

O2 is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Helmsley, England

Latest outage, problems and issue reports in Helmsley and nearby locations:

  • charlesallen15 Charles Allen (@charlesallen15) reported from Thirsk, England

    Been on phone to @O2 customer service for 35mins so far and no closer to changing my contract details... 🤦 #hopeless

  • emilyneilson22 Emily (@emilyneilson22) reported from Easingwold, England

    I can’t wait until my contract ends with @O2 they are the worst company to deal with ever!!!

  • charlesallen15 Charles Allen (@charlesallen15) reported from Thirsk, England

    Been on phone to @O2 customer service for 34mins so far and no closer to changing my contract details... #hopeless

  • emilyneilson22 Emily (@emilyneilson22) reported from Easingwold, England

    If there was an award for the worst company in the world @O2 would win hands down. Wish I had never took a contract out! There are no words to describe this utter shambles of a company!!!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • paulhayward200 Paul (@paulhayward200) reported

    @O2 I would rather you sorted out you crap network.

  • SportingNest 🇸🇴 Sporting Nest 🇺🇦 🇬🇧 🏳️‍🌈 🏳️‍⚧️ ‍🟧‍⬛‍ (@SportingNest) reported

    @O2 It is, but after they reconnected the number, when I turned on the phone it said the SIM is not in service. As soon as I made a call to it, the phone rang and the network detected the SIM I was asking how I can make the SIM appear not in service again (without disconnecting it).

  • usukgoose Ian Brown - New Town Independent. (@usukgoose) reported

    @sargeant_gail @O2 I'm same since Friday. Level 9 bar. No one can fix it. Been sent to technical twice. Asked for manager 3 times and constantly ignored.

  • David_a_Byrne David Byrne (@David_a_Byrne) reported

    hey @O2 came back from a lovely Bank Holiday to debt collection notices from you and a 200 point drop in my credit score…… I’m not even a customer seems I’m the latest victim of your weak security for fraudsters taking out scam contracts.

  • ovl_xo 𝓵𝓲𝓿💋 (@ovl_xo) reported

    How do I cancel my contract? @O2 3

  • GaryEddy15 Gary Eddy (@GaryEddy15) reported

    @O2 I just wanted to update that whilst the issue isn’t fixed - your customer services team were superb. Left me filled with confidence that they cared. Thank you 👏🏻👏🏻👏🏻

  • ovl_xo 𝓵𝓲𝓿💋 (@ovl_xo) reported

    How do I cancel my contract? @O2

  • L_snowstorm Laura (@L_snowstorm) reported

    @O2 Sorry if sounds like stupid question, but is it listed as insurance or something else?

  • 5haz2a Sharon Holloway (@5haz2a) reported

    @O2 how do I cancel a SIM within the 14 day cancellation period if I don’t have a my O2 account. I can’t get an account without the sim, but I think the sim may be delayed in the post because of the postal strike, and I can’t wait for it to arrive as it may be over the 14 days

  • sargeant_gail beijinggail (@sargeant_gail) reported

    @usukgoose @O2 I am getting fed up with @O2 now - been a customer for too many years, customer service is awful now. Time for a change of provider #O2 #awfulcustomerservice