O2

O2 Outage Report in Helmsley, North Yorkshire, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Helmsley, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Helmsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Helmsley, North Yorkshire, England 02/05/2026 03:55

February 05: Problems at O2

O2 is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Helmsley, England

Latest outage, problems and issue reports in Helmsley and nearby locations:

  • charlesallen15 Charles Allen (@charlesallen15) reported from Thirsk, England

    Been on phone to @O2 customer service for 34mins so far and no closer to changing my contract details... #hopeless

  • emilyneilson22 Emily (@emilyneilson22) reported from Easingwold, England

    I can’t wait until my contract ends with @O2 they are the worst company to deal with ever!!!

  • emilyneilson22 Emily (@emilyneilson22) reported from Easingwold, England

    If there was an award for the worst company in the world @O2 would win hands down. Wish I had never took a contract out! There are no words to describe this utter shambles of a company!!!

  • charlesallen15 Charles Allen (@charlesallen15) reported from Thirsk, England

    Been on phone to @O2 customer service for 35mins so far and no closer to changing my contract details... 🤦 #hopeless

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • SheenaBroderick Sheena Broderick (@SheenaBroderick) reported

    @O2 - opened up a contract beginning of feb, got the phone blocked by the fraud team immediately. Now almost mid March and no one has contacted me from the fraud team despite me several emails to them. I’ve also spent hours on the phone to customer services only to get no where.

  • Dent29Dent Adam Dent (@Dent29Dent) reported

    @O2 The staff in your Stratford store are extremely rude and unhelpful

  • Manoj1511 Manoj Shukla (@Manoj1511) reported

    @O2 Hi, I just phoned to cancel my o2 SIM only monthly deal due in 4 days for renewal and have no idea if I achieved that on the call. Can you confirm if this is the case?

  • Anthony36330431 Anthony (@Anthony36330431) reported

    @O2 so thank you very much for barring my phone even though I've called multiple times and been told I'd have a manager call me which hasn't happened at all. Absolutely terrible customer service and I will make sure no one else gets anything from you guys ever again. Pathetic.

  • GarethM0410 G M (@GarethM0410) reported

    @stcrispin2 @EnglandRugby @O2 Agree about JvP, so slow at the breakdown - spends his time shouting at forwards to caterpillar, drives me nuts, so when mitchel comes on he looks like billy wizz. Not a fan of either 9 -Youngs,Randall,quirke not the answer. That leaves Care and Spencer who should have another go

  • jenharp7 J (@jenharp7) reported from Doncaster, England

    @O2 @AnnaAverkiou PLEASE ANSWER MY MESSAGE I HAVE WAITED SINCE THURSDAY FOR THIS ISSUE TO BE INVESTIGATED

  • Duckzifer ᗪᑌᑕKᘔIᖴEᖇ 🦆  (@Duckzifer) reported

    @O2 Ok fine I was saying that IP6 sometimes has lags on APPS. I suppose in the future Telefonica will fix it

  • moonpunk moonpunk (@moonpunk) reported

    @ThreeUK @NathFerguson @O2 Yeah - don't be fooled. They're shafting everybody else on their network who can't get 5G - Three's 4G connectivity is often woeful! Latency is appalling. Don't do it!

  • Anthony36330431 Anthony (@Anthony36330431) reported

    @O2 I have dm you. It was about my bill which I ha e been trying to sort with a manager for around 6 weeks. Kept being promised a call back from a manager and never ever received it this was on 4-5 occasions. Now I've been completely shut off o2 and can't even get into my o2 anymore

  • jenharp7 J (@jenharp7) reported from Doncaster, England

    @O2 I have the debt recovery company on the phone again waiting for your payment to them. PLEASE RESOLVE THIS ISSUE ASAP this is not my doing