O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (49%)
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Internet (31%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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Dan Church
(@dan_v_fat) reported
from
Norwich, England
@O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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nchnthman
(@nchnthman) reported
from
Norwich, England
@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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David Griffin
(@davegriffin1233) reported
from
Norwich, England
@jodielouiseart @O2 That is correct and I’ve knocked them ever since I still get the internet at home and around where WiFi is for what was a brand new iPhone 11+ just use a cheap £10 phone on #vodaphone as you get network with no problem
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Barnett
(@SarahBa07416445) reported
@O2 I’ve DM’d you as per your bot reply not had any help. @O2 please help. Newish contract, no Visual Voicemail or idata set up on my Iphone. Tried online help. Useless.
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Nath
(@NathFerguson) reported
@O2 can I have the phone number to phone up and cancel my contract as I can’t find it online
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Si 🏴🖤💚🖤🏉
(@B1G_SI) reported
@O2 3 weeks and no response regarding my complaint. Is this how your trained to treat your customers ?
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Giles Henderson
(@GagHendo007) reported
@OllieHu10287378 @EnglandRugby @O2 disagree - that’s a great side... Young’s shouldn’t be near the squad now let alone 15 - quirke should be on the bench... his box kicking is awful, as is his passion - so slow. Dombrandt and Simmonds are class so doesn’t matter which way around they are. Ewells k but we’re short
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Sam
(@samlikestoshoot) reported
@O2 just got a new contract 2 days later told it's going up by 7.9%, what sort of dealing in bad faith is that...
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Joanne
(@Joanne268403163) reported
@O2 Day 8 of no signal as you have a damaged mast. Now being told you’ll update by 4 March which will be 16 days with no signal. No compensation as you say you cannot guarantee a fault free service. You’ve just put your prices up. What am I paying you for?
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Leigh Challinor
(@leighchallinor) reported
@O2 Where do I send my phone back to when I cancel my direct debit due to your disgraceful mid contract price hike of over 11%
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Tasha 🦄
(@princesstash617) reported
@O2 I’m not sure how you guys can help me anymore than the people on the phone. Now on hold again. Total phone call 2 hours!
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Stephanie Buck 🌸
(@slouisebuck) reported
@O2 you need better customer service when answering the phone! Just had a very rude woman called AMY after being on hold for 20mins she decided to to hang up the call said she ‘couldn’t hear me’ but when I said I’d been on hold for a long time she said, I’m still disconnecting!
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Phil🇬🇧🇮🇱🏴🏴🇮🇪
(@Philsnr) reported
@virginmedia @O2 I wouldn't bother, I'm about to cancel all Virgin Media products as Virgin Media has failed to provide a satisfactory service on my Mobile Account, I've had enough, for weeks I've been unable to call or text out from my number,VM know this, fault not fixed