O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone |
Community Discussion
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Carol Thomson 🏴
(@carolthomson131) reported
@Dent29Dent @O2 Good luck with getting through to Customer Service - took me over 2 hours and still didn’t receive help.
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Matthew R
(@matter201414) reported
@O2 I’m having serious issues with signal in my area (BT30 6) - I’ve looked on the network status page but it does not say if there is a fault/ongoing work in my area
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Carol Thomson 🏴
(@carolthomson131) reported
@O2 I’ve spent 2 hours trying to get through to your Customer Service Team and received no help whatsoever. Completely unsatisfactory. I’ve had no phone for 2 days and need help from yourselves.
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Ally
(@planetintro) reported
After years of poor service & terrible broadband with @SkyUK I left. I joined @virginmedia through @O2 and am saving £30 PER MONTH with better service & better signal. Sky’s weekly “please come back to us” letters are painful, even offering me a higher price than I’m paying now!
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Kevin Festorazzi
(@kfesto10) reported
@O2 what am absolute **** show of a company you guys are, won't answer my calls, won't answer my chat support. I have no signal for calls and no 4g. Will be advising all not to take out an o2 contractor in future
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Claire Miller
(@clairemiller_1) reported
@O2 since I changed tariff my visual voicemail doesn’t work. How can I fix it?
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Claire Habbishaw
(@Chabbishaw) reported
@O2 what's the point of you if I can never get a damn phone signal in my house...I have missed important calls. Time to change 🤬
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Ew
(@western_emma) reported
@o2 I’ve had really bad signal for nearly 4 weeks I have been told that a mast is damaged and needs fixing but I can’t contact anyone in a emergency when I’m at home or at work my family are on o2 and we’re paying for a service that’s rubbish.😡
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Simon Kenyon
(@SimonKenyon14) reported
@O2 good evening your inbox is not working it's just saying I cannot send any messages to it.
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ijlal
(@zaidizz) reported
@O2 When it comes to providing the worst customer service in the Country, O2 can rival anyone. It's as uncommon to speak with a helpful person as it is to win the lotto. Its customer service is terrible.