O2 Outage Report in Hellesdon, Norfolk, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 05: Problems at O2
O2 is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (29%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Reynolds🇬🇧
(@Barbaran1961) reported
@Ofcom can you help as @O2 can’t seem to get my @AppleSupport watch working. Five times since 23rd March they have said it will be working in 24hrs and it still isn’t. I wasted hours on the phone so hoping you can help get some action
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Arvind Ramesh
(@Travellingsanta) reported
@O2 this was very surprising as I had never had any late payments let alone defaults. Upon seeing a complete credit report from Experian I noticed an incorrect default of £200 been applied to my account by O2 for something that was agreed to be waived off completely.
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Arvind Ramesh
(@Travellingsanta) reported
@O2 I would hence request the team concerned to have this rectified immediately and have it completely removed of my credit report and the same to be confirmed to me by email in written! It’s a shame that this is the customer experience offered by @O2 !!
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Lyndsey Revill
(@revill_lyndsey) reported
@O2 Hi, can’t log into my o2 account tried to resent my password and it said ‘unable to proceed without recovering account’ can someone help?
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Georgina Cham
(@creamyegguk) reported
@O2 Changing network has not worked. I’ve even changed the APN and nothing. I’ve rebooted it twice.
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Arvind Ramesh
(@Travellingsanta) reported
@O2 I am absolutely disgusted to inform the level of customer experience offered which makes me feel grateful of moving my network provider elsewhere. I was disappointed to have been rejected for credit applications stating my credit score to be very poor for the same.
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Helen Cox
(@helenmcox58) reported
@hardrocksniper @O2 Oh no that’s awful to have you phone nicked and then putting up with non service from O2 😞😞 rubbish not what you pay your insurance for
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Georgina Cham
(@creamyegguk) reported
@O2 having trouble roaming in Ibiza as it’s stuck on 3G and not working - help please?
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Jess🌶
(@JessOwen_TT) reported
@O2 So annoying I have to continue to pay for my airtime and device plan on my stolen iPhone I know I didn’t have insurance but still... What a crap world we live in - Like I have £600 to just pay my contract off!! Urgh😭.
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Mark
(@Emgee2010) reported
@O2 Hi. I’ve just upgraded my mobile to a new Samsung galaxy S22 ultra. After hitting the send button, I’ve realised I’ve ordered the 128gb memory one, whereas i wanted the 512gb memory one. Can you help me please? Being a Sunday??? Help..