O2 Outage Report in Hellesdon, Norfolk, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 19: Problems at O2
O2 is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (11%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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nikkief
(@nikkief8) reported
@O2 I’ve tried webchat as per your complaints procedure and asked how to make a complaint, they have ignored that and not answered my query.
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Elizabeth Lowson
(@elizabethlowson) reported
@EdwardBGreen @O2 Last year I removed daytime calling plan from landline, thinking landline would be incoming only, and I'd only make outgoing calls from mobile. Then I moved to S Woodford, where signal is really poor. I've missed calls about Last Rites - thankfully they reached me another way.
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Adam Crawford
(@AdzCrawford2003) reported
@LizJRudd @O2 You must of signed up to something otherwise you wouldn’t be receiving these emails. It doesn’t look like a phone to me, too cheap. It seems like a sim only. If you never signed up to anything, then ring O2 and open up a fraud case.
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ItsJamieIRL
(@ItsJamieIRL) reported
@sarahloulife @O2 I Have this exact issue it’s clearly o2’s fault
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Waquas
(@WaxCdf) reported
@o2 worst customer service in the world. AVOID!!!!
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Bhupinder Kaur Mann
(@BhupinderKaurM3) reported
Hi @O2 I have rung several times now to cancel a phone with a SIM card. I returned the phone and cancelled the sim but I am still being charged for the sim and I have received no refund for the phone😔any help without having to ring again!?
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PoliticsJunkie
(@AgentZInfinity) reported
the year is 2021 and companies are still using indian call centres with staff that cant complete even the most basic of tasks. 5 minutes of blood-boiling poor service from @O2 and im literally shaking with anger. Remind me again why i'm not w/ tesco mobile already? @tescomobile
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Nick Southworth
(@_Nick84_) reported
@ThatzHenry @O2 Spend over £170 a month with O2 for all the family's phones. Never had anything to say thanks!
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Elizabeth Lowson
(@elizabethlowson) reported
The landline keeps knocking out the BT broadband, which is interesting with two people needing it for work, so we have unplugged the landline and check daily for messages. Our mobiles are on @o2 which has long term poor signal. Making contact to rectify this is fun....
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L Maingi
(@LAMaingi) reported
I’ve never complained about terrible service on Twitter, but the again, this is a new low! NEVER had such horrible experience! @O2 has been a massive disappointment. I’ve spent 2hrs on the phone & received zero assistance. Went in store twice this week & nothing!! @O2 really?