O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (48%)
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Internet (31%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Flanagan
(@SteveJFlanagan) reported
Hi @O2 we’ve received a default notice under my wife’s name and address but she’s never had an o2 contract. Who should we contact? Looks like possible fraud
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Jonathan Ward
(@jaward916) reported
Oh and @O2 while your partners in crime shaft my ability to work, your signal in my area has been awful the last few weeks. I'm showing H+ half strength!!! What year is this, and what am I paying for? No chance of tethering at these speeds as a backup plan.
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Wayne Adams
(@willowswarlok) reported
@O2 I have been unable to get 5g on my iphone 12 in my area since having my phone. I barely get 2 bars of 4g. Apparently due to a mast being down…for years. I just had a message on my phone saying 4g has been deactivated on my device…and now have 3g. Absolute joke
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Sonu
(@sonumatharu82) reported
@virginmedia can you help please? I have signed up to the volt package, yet I am getting zero assistance from @O2. And now I wish to leave my contract, as my services are not being provided.And they have not got back to me regarding my complaints at any point @Ofcom
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Anne-Marie Holmes
(@amholmes1993) reported
@O2 never had such unhelpful service in the 18 years of being with you. Today at the Trafford centre o2 shop wanted to upgrade my phone and the general attitude was it was too much work and not enough time..1 hour and 40 mins before close. Ended up with no upgrade and walking out
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First Hurdle 🏊🏼♀️🚴🏽♀️🏃🏽♀️
(@firsthurdle) reported
@Soj666 @O2 How is that customer service? Sorry we’ll ensure it doesn’t happen again when it has already happened twice. Terrible.
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جهانگیر
(@MrJahangeerB) reported
@O2 Hi, what number do I have to call for customer services, if I’m on holiday in Canada? Thank you.
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Ruth Agius
(@agius_ruth) reported
@O2 in the middle of explaining I didn’t have time to discuss upgrades and asked for information to be emailed instead and the person who rang me, hung up! What amazing customer service! Could someone contact me about this please?
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Nick Hathaway
(@NickHathaway90) reported
@O2 Is there a priority service where you'll respond to a complaint inside 1 month?
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Guy
(@guynevard) reported
@Telefonica_En @O2 is it normal when there is fraud on your account and customer service team have taken over a month to resolve and it keeps happening.