O2 Outage Report in Hellesdon, Norfolk, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 29: Problems at O2
O2 is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (50%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Duvetwarrior
(@duvetwarrior) reported
@O2 @GoodThingsFdn @virginmedia We be good to stay connected by being able to send a text. Here in the centre of Winchester I can't send any and this poor Erratic service has been going on for days - dreadful. #O2
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deepwoke
(@Jameshickmott86) reported
@O2 why would a phone company make it so i cannot speak to a human. I dont care for chat, i need u to resolve your billing issues before you fraudulently cut me off. Ive paid my bill! Just like last time this happened.. something majorly wrong with your service
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Traceys Ex Gf 🪳
(@traceysexgf) reported
@foodiechris @O2 IM DEALING WITH THIS TOO it’s driving me crazy no signal for days
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Ryan Anderson
(@ryanstanley22) reported
Never ever leave @EE for @O2 ee may not be great but at least you get what you pay for, currently pay for phone service which @O2 don’t provide
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dj
(@deanjohnston) reported
@O2 The customer service at your Teesside park store is beyond a joke. Been in twice over the past few weeks and have walked out angry both times. They genuinely couldn't give a toss about their customers.
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Penny Proud
(@Tatwisha) reported
O2 has the most shocking customer service ever!! Absolutely Trash #O2 @O2 been on the phone over and hour today and and hour yesterday #sortitout
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shumel
(@shumel10) reported
@O2 u are poo!service down unable to make/recieve calls. No notification from u just sheer arrogance.
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
Fed up of @O2 signal less in most places now in our houses and this is adding to my stress as I’m trying to talk to ppl about Dad and it either doesn’t connect or connects for min and the other party can’t hear I live on main road and complaints hav been ignored been
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Brian Taylor
(@bt4lor) reported
@O2 Hello o2 no signal for 3 days now cm9 4bq please give update on what's happening and I take it there will be a refund ? I look forward to hear from you.
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Zaynab
(@Zaynab_n_m) reported
No longer understand the value of being an @O2 priority member, waited almost 5 hours in a queue yet the tickets were sold out. Very poor user experience, why not tell your customer the ticket are sold out?