O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (48%)
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Internet (30%)
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Total Blackout (17%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Rog
(@Redrog76Part2) reported
Just when I thought for a mobile provider you couldn't get worse than Virgin @O2 are like hold my coat watch how utter crap we can be lie through our teeth to customers and still continue to lie when they are informed it is a legal matter. Worst thing is they are merging in to a
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chris kinsman
(@chrillo1976) reported
@O2 Are their any known issues with the iPhone 12 ?
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Andrew Marshall
(@amarshall1973) reported
@O2 how do I get some customer service ??
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diane francis
(@didianedi) reported
@O2 O2 shocking to keep a customer on hold for over an hour after saying 5 mins, to sort a payment issue, surely this should not be allowed to happen, so are we to hang up or stay on hold Indefinitely- this is the second call - it’s diabolical customer service 😡
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Paul wise
(@Paul_Wisey) reported
@O2 your signal coverage is absolutely shite. Where ever I am I lose signal!
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Stella Billing
(@stellabilling) reported
@O2 still no Internet in HX6 area! This has been going on for over 12hrs now!!! Why pay for a service when you can't even use it!
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David matthewan56
(@matthewan56) reported
@NelaBligh @DixonsCarphone @O2 Do yourself a favour go elsewhere or online better service
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50 Shades Of Mr-P™
(@MrParmo) reported
@O2 The last update was I spoke to your customer service team last Saturday 22nd May around 9.30am they read all the notes on the system on my account, I was told someone from the complaints team will phone me Monday morning as they where closed Monday came & gone nobody rang 🤬
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RN009
(@rachelnewman009) reported
from
Romford, England
@O2 what an utter shambles. I need a new phone & new contract. Made 3 phone calls, over 75 mins on the phone & still can’t get a phone for collection! Phoned again to try & resolve & just got “well they prob don’t have the phone in stock at your local shop” 0/10 on customer svc.
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Yvette Gregory
(@Yvette_64) reported
@O2 Your customer service is appalling. Unable to contact as calls always cut off and can’t talk to anyone! Even app doesn’t work, absolute joke 🤬