O2 Outage Report in Hellesdon, Norfolk, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at O2
O2 is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (60%)
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Internet (19%)
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Total Blackout (11%)
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Wi-fi (5%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Phone | |
| Norwich |
Phone | |
| Norwich |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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nchnthman
(@nchnthman) reported
from
Norwich, England
@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Olivia Anderson
(@liv_andersonnn) reported
@O2 absolutely rubbish service today. Needed a new contract as a consumer away from the business account. The local store was happy to take my money and sell me a new device promising i can do a number swap to be told it would be £47 EXTRA 1/2
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Zoe ✨
(@ZLWalkerx) reported
Anyone else having problems with getting signal on their phones? It’s either my phone or wifi problem #o2 #virginmedia #**** @O2 @virginmedia
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Miss Easter 🐰
(@Kme27) reported
@O2 Hello any chance you can sort out the mast that has died again, can't make or receive calls or send or receive txts?? Literally had no signal for 3 days in Tiptree now..
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✩ 𝕜ꫀ𝕣𝕣ꪗ ✩
(@C40Ke) reported
@O2 @GoodThingsFdn @virginmedia Wish I’d know Virgin had taken over o2 explains the **** customer service I’m not paying for my device until you replace it DD cancelled…
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colin campana🇮🇹
(@dingy86) reported
@PaulGall67 @O2 Network rail
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Kristen Brenes
(@kristen_brenes) reported
I had got with my new contract from @O2 because the battery life is extremely poor, and I wanted to use the switch up plan, that I pay for. I pre-ordered a new phone more than a month in advance because I was leaving the country for 5 weeks.
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Kristen Brenes
(@kristen_brenes) reported
Not only did @O2 support never get back to me in the 5 working days they had to respond, but they transferred me in literal circles, again for HOURS at a time while in a different branch as they were trying to help me get a working phone before I left the country, AGAIN.
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Louisa ⭐️⭐️💙💙🏆
(@pawseygirl) reported
Can’t even check what the problem is as @O2 status checker website isn’t even loading
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nigel
(@KuponaV) reported
@O2 I need help with an order return, it was processed last week but I still haven't received the returns bag?
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Viniam
(@InventOneCalm) reported
@SkyHelpTeam They activated my account three days ago but there has been nothing from you saying I’m leaving and my number hasn’t ported. I think @O2 have simply screwed up leaving me in the worst situation of paying for two accounts and getting nothing.