O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (48%)
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Internet (30%)
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Total Blackout (17%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Becci
(@BecciThornton99) reported
@O2 How much will it cost me to cancel my airtime plan
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Hazel 🌳
(@HayzelTree) reported
@O2 Monthly tariff switched to 02 refresh automatically - now I’ve lost my 4G? Can’t log into website either, is it down?
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Thomas Melrose
(@tom_melrose) reported
@o2 what is going on with your mast repair in Linwood, Renfrewshire. Network signal has been non existent for the last 6 weeks
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Chris Hancock
(@ChrisfromSkeg) reported
@O2 once again we have really poor service from o2 with no 4g in the NG9 area of Nottingham for the last couple of days. Can anyone please shed some light on why this is abs when it’ll be fixed?! We need fast data for business purposes!
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Dillon
(@D_Savani) reported
@O2 I’ve been trying for the last hour to contact you regarding your **** signal but keep getting disconnected!…. Call me asap!
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Steven
(@theboylogan) reported
@O2 I sent you a DM as tried to place an order and your website seems to have left me with an issue
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stephen mcloughlin
(@stephenmc33) reported
@O2 I am at my tether getting passed from pillar to post off O2 customer service and the click and collect store any help would be appreciated as I have maybe 8 to 10 lines with O2 if this carries on I’m contemplating on cancelling and moving to a different network
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krish
(@krishwalker12) reported
Waiting time more than 30 min but after connecting with customer service call cut amazing service @O2
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Pip
(@philippaanne95) reported
@O2 hi, I’ve been on hold to your customer service for almost an hour and finally get through and they’ve hung up the phone.. don’t want to sit on hold again can someone call back please?
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webster@KEVIGS CCF
(@websterKEVIGSC1) reported
@JonMannings85 @O2 I was asked to DM them with screen shots still awaiting a reply. I would suggest you@do the same so they can see it is not an isolated incident good luck