O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone |
Community Discussion
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Anisa
(@xAnisaBabyx) reported
@O2 I’ve been a loyal customer for years, but your service recently has been shocking. I upgraded & ordered 2 phones on 12th & 13th Sept. On 22nd Sept, your loyalty team cancelled my orders without my consent, promised next-day delivery, and never called back. Now I’m told it’ll take another 4 weeks — I needed the phone for my holiday on Tuesday. Weeks of misinformation & broken promises. I want this escalated immediately or I will be leaving O2. @O2 @O2PriorityUK
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Sharjeel shah
(@ss112233445561) reported
@O2 @O2 I have over 5 lines with o2 and service has been shocking with no resolution.
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Janine Jones 🏴 💙
(@Janeenie) reported
@O2 please don’t use DPD for delivery Been waiting since 1.30, a call back since 2.30 (meant to be within an hour) I was meant to be somewhere, and their customer support is dismal
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Eamonn🇯🇵
(@eamonn61) reported
@O2 @_Twi_O2hlp yet again a communications company who promised that their teams would communicate with me have failed to communicate with me like their colleague yesterday have the no means of communication . Yet can contact external agency. Terrible customer service
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Upso Roundso
(@TimPayne1) reported
Dear @O2 I’ve come to conclusion that your mobile service is a scam. It’s not fit for service. You’re charging people for something that YOU KNOW doesn’t work. This shouldn’t be allowed. There needs to be an antiO2 action group, to bring this to wider attention. #scam
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Jason Medlycott
(@jesmedlycott) reported
hi @O2 i emailed a complaint about your so called customer service on the 28/09/25 and i have yet to receive any form of reply, or acknowledgment about the whole situation. not surprised considering how you guys delat with it in the 1dt place.
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Dr Kenton Lewis, MBE
(@kenton_lewis) reported
@O2 Why won't you answer any of your customer service lines? I was kept on hold 40mins when I called then you cut me off. 50+ minutes on the MyO2 app and still no answer.
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Cheryl Quinn
(@CheSacke) reported
@O2 the signal on your network is appalling! No signal in Weybridge , no signal near Waterloo Station.. in fact no signal in most places! Are there plans in place to sort ? This never used to be the case.
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Emma Williams
(@Elf0207) reported
from
Rawmarsh, England
How do i complain to 02 because there after service is horrendous. Put a new sim in weeks ago and not had data since and keep getting fobbed off everytime i ring. @O2
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Stephanie Millard
(@StephCMillard) reported
Disgusted with service from @O2 after having my account hacked 2 weeks ago. They blocked the 2 fraudulent contracts taken out in my name but blocked my actual number at same time, 2 weeks later I STILL can’t use my phone that I pay for. Calls to customer service pointless 😤