O2

O2 Outage Report in Hellesdon, Norfolk, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Hellesdon, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Hellesdon, Norfolk, England 01/10/2026 01:50

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Hellesdon, Norfolk, England

The most recent O2 outage reports came from the following cities: Norwich and North Walsham.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich Total Blackout
United KingdomNorwich Phone
United KingdomNorth Walsham Phone
United KingdomNorwich Internet
United KingdomNorwich Phone
United KingdomNorwich Internet

Community Discussion

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O2 Issues Reports Near Hellesdon, England

Latest outage, problems and issue reports in Hellesdon and nearby locations:

  • 1985ACarpenter Adam Carpenter (@1985ACarpenter) reported from Hellesdon, England

    Hey @O2 your signal in and around the whole of Norfolk for the past 3 months has been piss poor…. Spend some of your millions and make it fit for purpose please! Fed up now!

  • nchnthman nchnthman (@nchnthman) reported from Norwich, England

    @O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?

  • frankopazo1 Francisco Opazo (@frankopazo1) reported from Blofield, England

    Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)

  • MatthewCaputo_ Matthew Caputo (@MatthewCaputo_) reported from Norwich, England

    @O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.

  • dan_v_fat Dan Church (@dan_v_fat) reported from Norwich, England

    @O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2

  • MatthewCaputo_ Matthew Caputo (@MatthewCaputo_) reported from Norwich, England

    @Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2

  • nick_murrell Nick Murrell (@nick_murrell) reported from Thorpe St. Andrew, England

    20 minutes in a call queue to be cut off again, your customer service is as bad as your phone signal @O2 #o2

  • davegriffin1233 David Griffin (@davegriffin1233) reported from Norwich, England

    @jodielouiseart @O2 That is correct and I’ve knocked them ever since I still get the internet at home and around where WiFi is for what was a brand new iPhone 11+ just use a cheap £10 phone on #vodaphone as you get network with no problem

  • raybagslfc Daniel Rayner (@raybagslfc) reported from Spixworth, England

    @O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)

  • Killi87 Liam Killington (@Killi87) reported from Scottow, England

    @SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....

  • MsEmilyAnarchy Miss Emily Anarchy (@MsEmilyAnarchy) reported from Norwich, England

    @O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.

  • chris_greenf Chris Greenfield (@chris_greenf) reported from Wymondham, England

    @EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!

  • LouSmi2 Louise Smith (@LouSmi2) reported from Taverham, England

    So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help

  • Kjvincent1979 Kevin the carrot (@Kjvincent1979) reported from Costessey, England

    @O2 4g network speed of 0.5 mbps so virtually non existent

  • LancePaters1 𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣 (@LancePaters1) reported from Brundall, England

    @O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • clairefalconer3 claire falconer (@clairefalconer3) reported

    @O2 He doesn’t think he has an account.If he has he can’t remember.Would that be a problem?

  • megburkeyx meg (@megburkeyx) reported

    @O2 really don’t know why I stay with O2, the WORST company ever

  • BenDrew06 Ben Drew (@BenDrew06) reported

    @O2 hi been trying to buy a iphone 13 pro max off you guys for a week now. Constantly getting ‘error messages and thing popping up’ ur staff keep saying and no solution to me actually getting a phone ordered. Any idea how i simply order a phone off you

  • MrsMcG_1 Sara McGarvey (@MrsMcG_1) reported

    @O2 maybe I can get somewhere with Twitter…Still trying to track down my order from 23 NOVEMBER that I’m paying for. Can’t get through to anyone helpful, broken promises of callbacks from managers, and after 30min on hold to complain someone answered and hung up #callmemaybe

  • Emzzoxox Emily ✗ (@Emzzoxox) reported

    @O2 new iPhone 13 delivered Friday set up just over 24 hours ago but I’ve noticed it occasionally has black lines that flash on the screen when in use. I don’t particularly want to leave it if it’s faulty and it get worse further down the line.

  • isaacmtzu Isaac Martínez (@isaacmtzu) reported

    @O2 Are you working today? No one in the customer service responds!

  • kylefeehily Srs as a heart attack! (@kylefeehily) reported

    @O2 get your **** together and stop leaking my information to scammers.

  • stevewoody99 Steve Woodward (@stevewoody99) reported

    @O2 just wanted to let you know your service and signal is the worst. Struggle to download anything if not on Wi-Fi. 4G 5G it doesn’t matter O2 is horrendous. Back to @EE I think atleast there you get the service you pay for

  • ManLikeCourage #ShadeOfLife✨‼️ (@ManLikeCourage) reported

    Definitely leaving @O2 at the end of my contract all I’ve done is have rubbish signal where people can’t hear me for months!!!! Gonna go with @EE or @ThreeUK

  • lisa_jayne_b ⚫️Lisa Britton WearAMask GetTheJab 🇨🇾🇬🇧🇪🇺 (@lisa_jayne_b) reported

    @O2 I’ve sent a couple of ***, and you are now not answering. I’m really dissatisfied with your service.