O2

O2 Outage Report in Hellesdon, Norfolk, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Hellesdon, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Hellesdon, Norfolk, England 12/12/2025 10:00

December 12: Problems at O2

O2 is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Hellesdon, Norfolk, England

The most recent O2 outage reports came from the following cities: Norwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich Internet
United KingdomNorwich Phone
United KingdomNorwich Internet
United KingdomNorwich Phone
United KingdomNorwich Internet
United KingdomNorwich Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Hellesdon, England

Latest outage, problems and issue reports in Hellesdon and nearby locations:

  • MsEmilyAnarchy Miss Emily Anarchy (@MsEmilyAnarchy) reported from Norwich, England

    @O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.

  • MatthewCaputo_ Matthew Caputo (@MatthewCaputo_) reported from Norwich, England

    @Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2

  • raybagslfc Daniel Rayner (@raybagslfc) reported from Spixworth, England

    @O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)

  • MatthewCaputo_ Matthew Caputo (@MatthewCaputo_) reported from Norwich, England

    @O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • vermontaigne Rex Ratio (Official) (@vermontaigne) reported

    @O2 Your service has been absolute garbage. Can't call, text, or access mobile data. Tried all afternoon to get customer service, no luck. Did everything in your FAQs, no help. Never had this trouble with Giffgaff on your network. New phone is a brick. Disgusting.

  • grahbast Graham Bastock (@grahbast) reported

    @O2 what should be a simple transfer of numbers. No phones working, one lost number and where is my 11am promised phone call? Hours spent on this. Customer service at its worst.

  • join4te Jay (@join4te) reported

    @O2 Day 138 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.

  • RugbyThoughts12 GDRM (@RugbyThoughts12) reported

    Can anyone explain why O2 4G or even 5G for that matter is absolutely shite down South. I’ve had quicker 4G in the highlands of Scotland than down in Bath/Reading - takes 5 mins to load one website. @O2

  • flashbanggeorge JJ (@flashbanggeorge) reported

    @O2 Can anyone confirm that @O2 are providing the SIM cards and network coverage for the ULEZ expansion?

  • NomadicWriter 💙 🇺🇦Fritha Malcouronne. 🇺🇦 💙 (@NomadicWriter) reported

    Important. Please RT and share. If you receive a call from this number: +44 1997 617576 saying they are from O2 it is a scam. Have spent best part of afternoon on phone between genuine @O2 people and my bank locking everything down. These bast***s caught me out.

  • DipityDip Emzy (@DipityDip) reported from Warkleigh, England

    @O2 hi I can’t get any signal in Christchurch Dorset is there a fault?

  • NomadicWriter 💙 🇺🇦Fritha Malcouronne. 🇺🇦 💙 (@NomadicWriter) reported

    People at both my bank and @O2 couldn’t have been more help, kind and understanding. Even when I broke down they were brilliant. Still angry with myself as usually I can spot a scam a million miles off. How they sleep at night, God only knows.

  • sugajars Sue (@sugajars) reported

    @O2 I've had no mobile signal at home since Sat 1st April, you now say it won't be fixed till the 11th. But I expect you still want paying.

  • olivia_bicknell olivia-jane' (@olivia_bicknell) reported

    @O2 I'm trying to add my O2 open discount and you're trying to tell me my work email isn't valid but it is my only work email?! How can I fix this?