O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Adam Carpenter
(@1985ACarpenter) reported
from
Hellesdon, England
Hey @O2 your signal in and around the whole of Norfolk for the past 3 months has been piss poor…. Spend some of your millions and make it fit for purpose please! Fed up now!
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Dan Church
(@dan_v_fat) reported
from
Norwich, England
@O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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nchnthman
(@nchnthman) reported
from
Norwich, England
@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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David Griffin
(@davegriffin1233) reported
from
Norwich, England
@jodielouiseart @O2 That is correct and I’ve knocked them ever since I still get the internet at home and around where WiFi is for what was a brand new iPhone 11+ just use a cheap £10 phone on #vodaphone as you get network with no problem
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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Nick Murrell
(@nick_murrell) reported
from
Thorpe St. Andrew, England
20 minutes in a call queue to be cut off again, your customer service is as bad as your phone signal @O2 #o2
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Morris
(@Sadlybrokeboy) reported
@O2 Poor show guys, loads of bots have gotten tickets, which are now on re-seller sites and the majority of the normal users couldn’t get on. Surprised at your lack or preparation for what you knew was going to be massive and you’ve given a massive help to the touts and scalpers! 😞
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Jenny Bryant (safetymouse)
(@safetymouse) reported
@EmmaBruce @MatthewThomas32 @O2 I am a customer and got tickets via gigs and tours link but was asked no info or code to book....which surprised me I had the code all ready.
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laura robinson
(@laura_33ish) reported
@O2 I was on the app from 10am and refreshed almost every 5 minutes and never got a hint into the queue.. I got a blank white page all day and now the error message… shambles.. I don’t know one person who got a ticket yet loads are being sold for 5times the amount… so annoyed
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Emma Copeland
(@emmelou30) reported
@O2 Shocking! There is not one comment on this post from people that actually managed to log on to priority! Obviously been backhanders here! £1000 on resale sites already! This company is a joke, signal coverage is a joke, definitely moving when contract ends!
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🏁Ruth Maxwell-Hudson🏁
(@ruthm4x) reported
@O2 How did you sell out when the priority app has been down literally all day? Also how did @gigsandtours have access to sell O2 priority tickets to anyone? What exactly is the point of O2 priority in this case? I'd really love you to explain. @virginmedia can you answer that?
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Alex Machin
(@AlexMachin97) reported
So @O2 is trying to charge us £300 for a foldable phone screen repair. Wtf that is disgusting. It's less than a year old.
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billy robinson
(@Billyrob1978) reported
@O2 Absolute joke!! **** o2
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David Carter
(@Djcarter78) reported
@O2 Fix the app would have been helpful
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Natasha Hay
(@NatashaHay18) reported
@O2 @O2 I’ve been trying to get on the app and onto the internet site ALL DAY! And constantly being faced with issues and being told the site is down! How the HELL are they all sold out? I’d like to find one single person that managed to get on the app and purchase one as proof!🤬🤬
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bronagh
(@bronagh43911930) reported
@O2 Absolute disgrace! What a day wasted because you’re app is not fit for purpose! It’s still down so I’ve only learnt I’ve been wasting my time by coming on twitter! Absymal for a ‘communcations’ company. #leavingo2