O2

O2 Outage Report in Hellesdon, Norfolk, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Hellesdon, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Hellesdon, Norfolk, England 01/29/2026 15:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (50%)

    Phone (50%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Hellesdon, Norfolk, England

The most recent O2 outage reports came from the following cities: Norwich and North Walsham.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich Total Blackout
United KingdomNorwich Phone
United KingdomNorth Walsham Phone
United KingdomNorwich Internet
United KingdomNorwich Phone
United KingdomNorwich Internet

Community Discussion

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O2 Issues Reports Near Hellesdon, England

Latest outage, problems and issue reports in Hellesdon and nearby locations:

  • raybagslfc Daniel Rayner (@raybagslfc) reported from Spixworth, England

    @O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)

  • MatthewCaputo_ Matthew Caputo (@MatthewCaputo_) reported from Norwich, England

    @Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2

  • MatthewCaputo_ Matthew Caputo (@MatthewCaputo_) reported from Norwich, England

    @O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • jonnyshed Jon sheppard (@jonnyshed) reported

    @O2 Sent a private message as requested and still no news from the o2 fraud team after I reported a fraud case 43 days ago. Perhaps attempting to win the worst customer service award…

  • daniel_guta Daniel Guta (@daniel_guta) reported

    @O2 @LoveIsland Focus on getting back my mobile data on my sim instead of this crap tv show!

  • ItsEdenExile 𝕰𝖉𝖊𝖓 𝕰𝖝𝖎𝖑𝖊 🖤 (@ItsEdenExile) reported

    @O2 have cut my phone off, so I cant actually call any of the numbers I need to call to discuss payment and their web chat is down Really annoyingggggg

  • PlummerZac Zac Plummer (@PlummerZac) reported

    @O2 hey - I was told on the phone to customer service that my PAC code for my number change would be applied by 6pm today, but it hasn’t happened and have not had any texts about it. Could you look into it?

  • leemondo20 Lee (@leemondo20) reported

    @CamPye @O2 Never had a problem with EE although they can be expensive.

  • KHughes999 Kim Hughes (@KHughes999) reported

    @o2 no phone signal for 2 days .. No-one answers the phone, no online chat. I need my phone for work!

  • shafterjay Jay Unsworth (@shafterjay) reported

    @O2 Yeah done all that, apparently there is a mast not working near my house and the one near work has been down for weeks now

  • davejthorp The Strictly Spoiler (@davejthorp) reported

    .@o2 sorted now. Manually selecting the roaming network seems to have woken it up

  • GwennoHaf Gwenno Haf 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺🇮🇹 (@GwennoHaf) reported

    @O2 Finally through to a human - after going round in circles on the phone line - and they hang up on me. Really?

  • touchofadiamond SUSΛNNΛ (@touchofadiamond) reported

    @O2 My SIM appears to have been deactivated suddenly, so I cannot even call you for assistance. Please advise how to fix this