O2 Outage Report in Hellesdon, Norfolk, England

Problems in the last 24 hours in Hellesdon, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Hellesdon, England

The most recent O2 outage reports came from the following cities: Norwich, and Attleborough.

City	Problem Type	Report Time
Norwich	Phone	8 days ago
Norwich	Phone	11 days ago
Attleborough	Internet	1 month ago
Norwich	Total Blackout	1 month ago
Norwich	Total Blackout	3 months ago
Norwich	Phone	3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Hellesdon, England

Latest outage, problems and issue reports in Hellesdon and nearby locations:

• 
  Miss Emily Anarchy (@MsEmilyAnarchy) reported 4 minutes ago from Norwich, England

  @O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.

• 
  David Griffin (@davegriffin1233) reported 7 minutes ago from Norwich, England

  @jodielouiseart @O2 That is correct and I’ve knocked them ever since I still get the internet at home and around where WiFi is for what was a brand new iPhone 11+ just use a cheap £10 phone on #vodaphone as you get network with no problem

• 
  nchnthman (@nchnthman) reported 9 minutes ago from Norwich, England

  @O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?

• 
  Chris Greenfield (@chris_greenf) reported 11 minutes ago from Wymondham, England

  @EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!

• 
  Kevin the carrot (@Kjvincent1979) reported 20 minutes ago from Costessey, England

  @O2 4g network speed of 0.5 mbps so virtually non existent

• 
  Daniel Rayner (@raybagslfc) reported 24 minutes ago from Spixworth, England

  @O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)

• 
  Dan Church (@dan_v_fat) reported 29 minutes ago from Norwich, England

  @O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2

• 
  Liam Killington (@Killi87) reported 29 minutes ago from Scottow, England

  @SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....

• 
  Francisco Opazo (@frankopazo1) reported 36 minutes ago from Blofield, England

  Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)

• 
  Louise Smith (@LouSmi2) reported 40 minutes ago from Taverham, England

  So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help

• 
  𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣 (@LancePaters1) reported 52 minutes ago from Brundall, England

  @O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.

• 
  Matthew Caputo (@MatthewCaputo_) reported 53 minutes ago from Norwich, England

  @Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2

• 
  Matthew Caputo (@MatthewCaputo_) reported 58 minutes ago from Norwich, England

  @O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.

• 
  Adam Carpenter (@1985ACarpenter) reported 60 minutes ago from Hellesdon, England

  Hey @O2 your signal in and around the whole of Norfolk for the past 3 months has been piss poor…. Spend some of your millions and make it fit for purpose please! Fed up now!

• 
  Nick Murrell (@nick_murrell) reported 60 minutes ago from Thorpe St. Andrew, England

  20 minutes in a call queue to be cut off again, your customer service is as bad as your phone signal @O2 #o2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  vincenzo ⚫ (@vinxi67) reported 2 minutes ago

  @NadineDorries @virginmedia @O2 Oh look, another poor work of fiction from Nadine

• 
  Mxdir (@Mxdir) reported 4 minutes ago

  @O2 And also, to pay this £168 - do I pay an "other amount" on my airtime bill, and just put in the bill total of the excess charges please? Don't want to make the incorrect payment & want to get my service back up asap.

• 
  Angela 💙 Wear a Mask 🇪🇺🇬🇧🇮🇪🇫🇷 #JohnsonOut (@EuropeanEnglish) reported 4 minutes ago

  @NadineDorries @virginmedia @O2 Oh, Nadine. Your lies can be found out. Then you'll look even more stupid (if possible).

• 
  Gingerbread McJingles💙 #leftylawyers (@teatimezes) reported 4 minutes ago

  @NadineDorries @virginmedia @O2 Hmmm. Imagine thinking the EU has any control over private companies in a non-Member State. Idiot.

• 
  Bantam Menace #johnsonout 3.5% #weißerose (@neilhwilliams) reported 6 minutes ago

  @BorisJohnson @virginmedia @O2 Commercial enterprises thankfully making it not as bad as it could be, is NOT a good look.

• 
  Losing My Religion (@bwlshanh) reported 10 minutes ago

  @NadineDorries @virginmedia @O2 Wow. So, so stupid...

• 
  Lisa S. (@decorelegantldn) reported 16 minutes ago

  @NadineDorries @virginmedia @O2 This idiot is talking about charges from private companies. Trying to blame the EU for everything and anything they signed up for. Beyond exhausting!

• 
  Rick (@Smickleberry) reported 19 minutes ago

  @O2 Wi-Fi calling would help if Wi-Fi was available. But it’s not. So looks like I’ve got an expensive calculator for the week. Thanks for your help. Will the service actually be improved in the area? Or is this just so you can install 5g? 4g and 3G service is poor for me.

• 
  Gary Bradshaw (@GaryBradshaw3) reported 21 minutes ago

  @BorisJohnson @virginmedia @O2 Damn, wish I'd voted Leave now. I didn't realise I could have retained one benefit I already had. What a fool I am. Well done Boris, this and an extra 2 hours in a pub in June....my hero.

• 
  Jamie (@SidNancy11) reported 21 minutes ago

  @BorisJohnson @virginmedia @O2 That means changing my network... just to get back to where I am.