O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (29%)
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Total Blackout (11%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Anderson
(@ryanstanley22) reported
@O2 I have no idea what I have been provided with, your still failing to acknowledge your failings in replying to a customer
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TiaSavanna 🇯🇲🇧🇧
(@Tia_Clarky01) reported
@clm2071 @O2 I’ve had the same issue today with a representative cancelling my order several times despite taking money from my account. Fortunately someone else is handling this now! Their service and communication within the team is horrible
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Damien Tracey
(@DAMIENTRACEYPRO) reported
Hate using this platform for this reason, but need to call out @O2 for abysmal customer service. 9 calls since Monday to try and sort out my upgrade totalling nearly 4 hours on the phone, I’ve now totally cancelled the upgrade and will be cancelling my contract after 15 years!
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Laura King
(@laurak180905) reported
@ElizOla_ @ThreeUK @O2 O2 is down too I think, I've not been able to make calls since yesterday, neither can my daughter
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Nige Tomo
(@NigeTomo65) reported
@O2 little or No Service 4g & 5g LA9-4RU For 3 days now when will this be fixed ❓
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Prof. Marilyn Leask
(@MarilynLeask) reported
Day 23 of holiday: roaming services from @O2 are now working. But I can’t recommend that colleagues travelling internationally for holidays or conferences rely on O2 promises to provide a roaming service.
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Mostly a grumpy ***
(@antler_62) reported
Is it too much to ask for a mobile signal. It’s 3G at best. It’s 2025! @O2 @EE I’ve got both your SIM cards in my phone.
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Freya
(@speelingmstake) reported
ok so @O2 have epically ****** up. Turns out the iphone they sold me today can't be used as it requires an esim. But they have no facility to provide an esim. Every route leads to their app - which doesn't work without a sim because it requires a code to be texted to your phone.
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Prof. Marilyn Leask
(@MarilynLeask) reported
Day 23 @O2 with roaming not working. Can now receive calls but not make calls. International travellers it seems cannot rely on the phone services being provided as promised.
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Tim Skipper
(@skipptg) reported
@O2 PLEASE can you stop sending me a monthly bill for £0.00. I've not been an O2 customer for 9 months.