O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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MrDavidUK
(@MrJedi66) reported
@O2 hello. Please can you let me know what is the best way to speak to someone regarding my o2 account? You seem to make it impossible to speak to anyone. No one answers the phone. The virtual assistant never connects. DM via twitter fails. Please help me.
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Ste
(@stevecrisps) reported
@O2 has the worst customer service in history. Waited 40 mins to be told by a member of staff they didn't know how to help and someone would email in 5 ******* working days
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Angry Consumer
(@4ngryConsumer) reported
It’s been two weeks since it was submitted, typical automated response “we’ll respond within 7 days”. But no customer care, or compassion given. Especially considering this was @O2 dropping the ball. BIG TIME.
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Terry Hughes
(@ctidbluemoon) reported
@O2 are useless. Noone available to speak to regarding a issue. They don't have a live chat, they don't reply to DMs on here. Just a joke of a company
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MrDavidUK
(@MrJedi66) reported
@Jontafkasi @O2 Same here. Moved from virgin to o2 and having major issues. And like you getting nowhere with speaking to anyone at o2. If you do get anything from them any chance you could let me know so I can pursue?
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Hayley Smith-Pryor
(@Hayleyss) reported
@O2 I’ve been called so many times by your call centres in India, and despite my constant (now demanding) request to be removed from your marketing database, they hang up and just call me again another few months later - this was the number today 020 8058 8790 😡
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Bhavik Sanghvi
(@b2sanghvi) reported
@O2 been waiting for customer care for 2 hrs! and error on the accounts. How do I get things moving with you?
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abby
(@abbyjsmithh) reported
@O2 I've spoke to multiple customer service since Thursday and this still hasn't been done?? Can you send me a DM thanks.
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Jon
(@Jontafkasi) reported
@MrJedi66 @O2 No problem. Although I don't hold out much hope, I've had the same conversation with this agent twice now including confirming my name and address and it looks like they're trying to start it off again. It's like talking to a bot.
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Angry Consumer
(@4ngryConsumer) reported
@O2 @Ofcom How long should I expect to wait before literally anyone from @O2 responds to my complaint? Not even a call or email to say “we’re still looking into it”…?! You allowed my number to be ported out, despite being told it was fraudulent and now your ghosting me…