O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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nchnthman
(@nchnthman) reported
from
Norwich, England
@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Nomes
(@Gnomsie1) reported
@MelanieLuck2 @O2 Did it eventually work? Having the same issue and not sure what to do.
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Lindsay 🤍
(@LindsayL0u_x) reported
@O2 hi I ordered the new iPhone 17 pro a few days ago and it’s still stuck on processing. Can you help!
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Norman Lawson
(@NormanL59377696) reported
@o2 any idea what's going on with the signal in Bromborough
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nicole eloise 🐩🐈♿️🏳️🌈❤️🔥
(@nicoleloiseee) reported
@O2 like what do you expect me to do? I’ve already had this from you in the past and had to wait almost a year for compensation when I had to pay a bill for a service that wasn’t working, your company know how unwell I am and continue to mess me about
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PB_Predator_UK
(@pb_predator_uk) reported
@O2 Can you fix your upgrade system in your app? It asks me to Verify myself by following an email link, when returning to the app it loses the upgrade window and I have to start all over again. If I follow the link on a different device I then get prompted for a txt code 1/2
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charlie
(@qwerty_6389) reported
@O2 I am unable to log into O2 Priority, every time I get an SMS code and enter it, I get a screen saying "Sorry, there was a problem with your request". Any way round that as we want to buy tickets tomorrow?
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Gilbert
(@GilbertMedlock) reported
@O2 I’ve never experienced such ineptitude when trying to simply set up an o2 SIMO contract. The call centre wait time unreasonably long was and the agent - Calak - utterly useless. Why do mobile companies use hopeless offshore call centres? 😡
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Arundel ladies
(@sparkle1973) reported
@O2 I did message you, but your reply was that you couldn't help and to contact O2 through Facebook or Instagram
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_
(@christianj4mes) reported
hello @O2 it's absolutely impossible to speak to a human on your customer service - one of the many reasons I'm TRYING to end my contract. How do I speak to a human please?
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tim nisbet
(@timnisbet) reported
@O2 your customer service is so bad. I’ve just held on your virtual chat for 38 mins it then tells me you’ve closed shows me the opening hours which are 8pm it’s 705pm. Then it cuts me off. Now holding on a call listening to the same 6 bars of music. It tells me to go online!