O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (48%)
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Internet (30%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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David Griffin
(@davegriffin1233) reported
from
Norwich, England
@jodielouiseart @O2 That is correct and I’ve knocked them ever since I still get the internet at home and around where WiFi is for what was a brand new iPhone 11+ just use a cheap £10 phone on #vodaphone as you get network with no problem
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Dan Church
(@dan_v_fat) reported
from
Norwich, England
@O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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nchnthman
(@nchnthman) reported
from
Norwich, England
@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Shaun
(@Shaun69060014) reported
@virginmedia I'm having major issues with @O2 mobile data speeds,as they are non existent
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sammy
(@sammy56373846) reported
@_DYWD_ @O2 Hey I got a new simcard from O2 and then my imessage started working again. The guy at the O2 shop said sometimes when a number port happens with a sim card that already linked with a number, it can lead to problems. It's better to port to a new sim card without a number.
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YOKi - (yo-key) (^_-)
(@YOKiiiUK) reported
@Andymoh1983 @O2 cancel your direct debit with them via your bank if you haven't set up with with them you will receive a letter later on threatening bailiffs & to cut u off on that letter there will be a number for debt collectors call that number & explain your situation 1/2
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Suzy King Events
(@suzykingevents) reported
@O2 worst customer service experience- shocking - you have had our handset 6wks- still not fixed, no comms and when I call daily, zero interest ?! We have 4 handsets under our roof with O2.. not for much longer - horrendous and unnecessary
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david
(@david43ni) reported
@O2 Yeah mast stauts status says their a mast down in my area. Must been storms last night
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Richard Myers
(@Myers316) reported
@O2 I got a PAC code and moved over to a different network - paying my final bill is proving impossible - myo2 app doesn’t work, o2 account shows I have no products with you, phone call unsuccessful too
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Fiona Richardson 🇬🇧🇬🇧 #My Body My Choice
(@FionaRi03257011) reported
@O2 Since I joined O2 people can't get through instead I get a text saying I missed a call. Not the first time it happened. Finally got through support and they are sending me another SIM hopefully it will sort out my issue 🙏🙏 but not sure I would want to stay after numerous issue
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JoAnne Rodgers
(@jrodgersni) reported
@O2 well done O2 your customer service is non existent just like my phone signal for the 2nd day 😡😡
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Matthew
(@msmith800) reported
@O2 O2 you are disgrace! I've been promised twice now my recently deceased mothers phone would be disconnected. You even have the audacity to keep texting the phone chasing payment...you cancelled the Direct debit. Awful service!!
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Peter Loomes
(@manatmillets) reported
Why is @O2 such a crap network. In the centre of Edinburgh and no 4g, 3G, or any data service what so ever. If you want a signal on your mobile avoid O2