O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Sir Biosimilarz
(@biosimilarz) reported
@tescomobile Dear @O2, as the network provider for @tescomobile, do you have anything to add? Surely your network is not this bad?
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Barry Devlin
(@irishbazdev) reported
@O2 Hey, any chance of writing or emailing me regarding my complaint resolution. How many DM messages do I need to send? You can send me promotional stuff but not a final resolution letter or email!
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Charlie rhodes
(@charlsrhodes) reported
@O2 I bought a iPhone 13 and opened a new contract with you on the 31st March. I received my phone and tried to transfer my number 07966225423 by giving you the pac codes. My phone got blocked and no one has been able to help me.
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JasonBoi2000
(@JaysonBoi2000) reported
@WilxyJ @O2 It’s not a service problem or my phone, it’s a brand new 3 Week old 14 Pro Max Just the status getting permanently stuck on that generic green box message
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tiredmum
(@_maggie5_) reported
@virginmedia @O2 So although you sell a package when it comes to cancelling I can only actually cancel 3/4 services?
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Chris Treen
(@ChrisTreen) reported
@O2 @IanPike This isn't a device-specific issue. The Wifi Extra network on the tube is now password protected. SIM authentication doesn't work because you need additional info that isn't available. The landing page that asked for your phone number to verify your device doesn't exist now!
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Alan Chambers
(@alan_chambers) reported
@O2 dm first time abroad with new o2 contract and data roaming not working. Could it be blocked?
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Charlie rhodes
(@charlsrhodes) reported
@O2 Hello, I have deleted the message. It won’t allow me to DM you. The people in o2 and customer service both told me it’s with the fraud department so they’re unable to help
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Wilxy🌦️
(@WilxyJ) reported
@JaysonBoi2000 @O2 To be fair I moved to Three from O2 as I had constant problems with their network and have not had any issues since!
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James Melley
(@jamesmelley) reported
So, @o2, how’s about it? Can you fix this problem? 5/5