O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (46%)
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Internet (32%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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Dan Church
(@dan_v_fat) reported
from
Norwich, England
@O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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David Griffin
(@davegriffin1233) reported
from
Norwich, England
@jodielouiseart @O2 That is correct and I’ve knocked them ever since I still get the internet at home and around where WiFi is for what was a brand new iPhone 11+ just use a cheap £10 phone on #vodaphone as you get network with no problem
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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nchnthman
(@nchnthman) reported
from
Norwich, England
@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Lauren Moore
(@LaurenMoore123) reported
@O2 My sim was blocked because my phone was stolen. I then got my phone back and I still don’t have data or signal despite being told by 7 different o2 members of staff that it was fixed.
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Charlie Cluster
(@45Fantomex) reported
@IvyTenebrae @O2 Damn dawg, some ************* are always trying to ice skate uphill
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Amanda Cetin
(@amandachetin) reported
@O2 I'm a new customer. Very unimpressed with customer service today. 30 mins on a call, only to get cut off by a guy who was 'too busy' to call me back. Now on a chat and STILL not got my issue resolved. My SIM has not arrived - surely a simple issue to help with?
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Jude Fleming
(@frog_queenuk) reported
@O2 can someone tell me when your Live chat is available? Trying to make a change and been told this is only way but there’s never anyone available!
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New
(@Newwicket) reported
@O2 it’s impossible to get help. I’ve been trying unsuccessfully all day!
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AJ
(@nt_richards) reported
@O2 is there a problem with 5G in E14/Canary Wharf? My phone works fine on 4G but can’t connect to data when I select 5G. And yes, I’ve turned my phone off and on again…..
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Graz🇪🇺💙🏳️🌈🇺🇦 #FBPE #Woke #Resist #Rejoiner
(@GrazzaD) reported
@o2 Hi! I love the Priority freebies, they're the best on any network and I appreciate EU roaming. But your network for data is really, really bad. Bath in particular is just awful. Full bars 4G and no internet in many areas. Please can something be done.
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Saeed Ahmad
(@SaeedAh93656266) reported
@O2 Hi,I have been your customer for over 6 years. I upgraded to a data only plan by mistake trough the O2 app, I didn't realise that with data only package I won't be able to make & receive phone calls. Anyway I called the next day to O2 customer services and since then I am...
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jana
(@saewithjanaally) reported
@O2 hi, every time I try to access my voicemail the call drops… help!!!
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Charli
(@woollyseaweed) reported
@O2 Hi, you're porting my number over from my old O2 contract to my new O2 contract, so I've effectively left and rejoined. I lost service on both my old phone/sim and new phone/sim several hours ago and still can't do anything except make emergency calls. Please can you help?