O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (48%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Phippen
(@kevp84) reported
@O2 can someone help please, trying to get phone reactivated after having it returned, i have phoned x2 saying the phone has been turned back on and after 24 hours am now coming up to 55 hours and still not resolved
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Jon Ingarfield
(@JonIngarfield) reported
@O2 hello. My new phone is not connecting. I have set up but can not make calls. Please can you help?
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Liam
(@Liam05709600) reported
@ChesnoidGaming @O2 Yeah if you put your old sim in your new phone, if not you might have to contact your network provider
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uzo monago
(@bravestar23) reported
@virginmedia @O2 Why is it so hard to communicate with Virgin? I literally have to free up a whole day. And when I don't get through I live with the problem until my next free day to attempt to contact Virgin.
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Stuart Price
(@stuartprice) reported
So @O2 not only do you bill me for a Country I haven't visited but you then blackmail me by saying accept half refund by way of credit now or never. Shocking!!
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Katie
(@KatieClifford9) reported
@O2 any reason why only one of my direct debits been transferred over with my upgrade? I’ve just been cut off for not paying the ‘device plan’ and have no idea why this isn’t take by DD same as the ‘data plan’? Bit annoyed as that’ll be a bad mark on my credit score 😒
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NeonKingCaz (Caz)
(@NeonKingCaz) reported
@O2 I've just been running back and forth with your customer service for a week as I was sent out the wrong phone for my upgrade then feet were dragged for me getting the right phone. Only to be sorted today finally and now I get a email saying the phone is out of stock. --
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Keith Humphreys
(@KeithHumphreys) reported
@O2 I’m in Spain. My iPhone will not access the Internet or send txt messages. Mobile data and Data roaming are both on. Help please as the Contact Us on MyO2 isn’t working for me
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MattRice
(@IAmMattRice) reported
@O2 are 100% the worst network for data speed and connection. No matter where I am, city centre, at home, at work I get rubbish connection. I’ll be with mates on EE and 3 watching them use their phones normally while I’m stood waiting for images to load like it’s 1998 AOL dial up
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Tony
(@SolentSurfer) reported
@O2 Hi, I am now on the Virgin/O2 joint venture but while the O2 SIM is working for calls and texts and texts from O2 also say 'You SIM is activated', I can't sign in on MyO2 - keeps saying 'SIM not activated'. Waited 5 days for sync with MyO2. How do I sort this out? Thanks