O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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nchnthman
(@nchnthman) reported
from
Norwich, England
@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Camilla Sally Louise Latham 🌸
(@CamillaLatham30) reported
@O2 my signal is pretty bad at the moment? Any problems been reported in Cardiff?
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D
(@quatermass3) reported
@O2 Before buying from o2...check out their signals!!!.. Enfield still only getting weak intermittent signal..o2 keep telling it's customers lies!!..have been complaining for over 4 months..been told a whole load of lies from birds nesting in mast to still working on it!!..all lies😡
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Wendy KL Martini 🌈🇬🇧
(@bluesbarbers) reported
@O2 Payment not even due yet & getting txt threats to pay now or your stop my service this is a business account!! & I’m sick of every month having to sort this out it is a disgrace if it happens once more I’m switching to @EE again never had a problem ever with them. App is useless
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Mark Haldane
(@markhaldane) reported
@O2 Not much - I answered and they said something like "Hi we have a new offer for you from O2" and I said "I'm not an O2 customer - how did you get my number?" at which point they hung up.
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Steve Morrison 💙💛
(@smorrison85) reported
@O2 your customer service line is the worse, just a series’s of options and then you get cut off. Your website advises I need to call. How hard is it to speak to someone? Terrible, customer services! Can someone please help
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David Balzac
(@davidbalzac88) reported
@O2 I‘m on hold onto customer service again now. 20 minutes in, no answer. Never again!
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I am just me
(@andy_uk44) reported
@O2 I’m gonna be contacting the complainants department as your neglect has gone on long enough it doesn’t take a few days to respond to emails and as I have to talk in a public areas on private stuff then O2 is breaking the contract on customers right for a good service
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James Shaw
(@James_D_Shaw) reported
Disappointed at @O2 in store. Representative knew nothing of service despite website saying it could be done in store. Situation now resolved by phone.
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Tom
(@Tom13146090) reported
@O2 I've just taken out new sim only plan with 'roam in 75 countries at no extra cost'. Can I confirm that this is a contractual and cannot be removed/changed - as its the only reason I've taken out the contract and will need to cancel if not. Cannot find answer anywhere. Thanks
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#FBIW Welsh Rugby Mad dragon 🐲
(@wru4me) reported
@O2 hey guys, over a week now there has been intermittent signal in cf62 area. Was supposed to be fixed by 8pm Saturday, still not working. You are losing people job opportunities. What are you doing about it