O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (45%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Attleborough |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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nchnthman
(@nchnthman) reported
from
Norwich, England
@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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annie
(@anabxlla_) reported
@O2 Hi, I’ve just joined O2 and have transferred my number over from my old contract I had, my number has transferred however when I log into my account it’s still showing as the number that came with the sim? Any help on this please.
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Godwin Stewart
(@grshorwich) reported
from
Lea Town, England
@psychomania666 @O2 And of course on 3G you do get a reasonable signal but no actual data throughput...
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PsychoMania
(@psychomania666) reported
@grshorwich @O2 I just got standard copy and paste waffle, no actual useful information. Was stood outside the O2 shop in Burnley on Saturday and the 4G was that poor I couldn't even send a photo.
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Richard Hofman
(@RichardHofman33) reported
@O2 Hello, please because there is no more chat support on the O2 website to get information, so I'm using the opportunity to ask O2 this way. Please, I want to get PAC code but it's not coming the way you have shown on the web. I don't want to leave O2 but only get the PAC code.
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Kathleen Smith
(@Kathlee92599661) reported
@O2 this is ridiculous I'm paying for a phone I can't use as your mast in linwood Renfrewshire has been broken for like a year now, trying to make a call or receiving a call is like taking blood from a stone
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Fabanter
(@Fabanter1) reported
@O2 Hi I’m having trouble moving my mobile number to O2, using your website, seems to be down. Is there another way to do this?
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djlangley
(@djlangley) reported
@LutzSchueler I’m already speaking to @o2 to try and get support but I’d like to ask you why you launched Volt without proper systems to deliver or training for your staff?
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PsychoMania
(@psychomania666) reported
@grshorwich @O2 Very true. Burnley has always had shockingly poor 4G & 3G on O2 in the town centre.
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seanohalloran
(@seanohalloran) reported
@O2 simply the worst customer experience. Been trying to give you money for an upgrade since 9.30 am. Every customer touchpoint is broken. Payments, MyO2, update my details, customer service, chat, phone menus - everything!! ******* shambles. Any other networks want my business?
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Jvon udine
(@JvonJvon) reported
@O2 I cancelled my contract and said I wanted to keep my phone as pay as you go which the guy said he would send another sim to do the exchange and I never got the sim and till date nothing I called now for a puk code only to be told I can’t get one cause my contract is cancelled