O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Kim Aitken
(@KimAitken16) reported
@O2 I want to say what terrible customer service I have received. I have been a loyal customer for 25 years yet I’ve had a month of no internet/signal when away from home for over a month and you wouldn’t even credit my account for the month my mobile phone has been defunct
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Miss G
(@Miss_Gprimary_) reported
The customer service received from @O2 over the phone is absolutely shocking! Cannot wait for my contract to be over and move somewhere else😡
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Nathan
(@Nathan96506749) reported
Good to hear back off @O2 customer service is the worst.
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Ian Ryder
(@CityBlue08) reported
@O2 hi for the past few months the phone and data signal in the BL6 area has been awful. I have so much free data but am unable to do anything unless on WiFi! I know multiple people on O2 with the same issue!
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GB
(@HaloCE) reported
And now the agent has hung up on me. Is this for customer retention or something!? @O2
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Jay
(@jsquires1990) reported
@O2 Purchased my plan, looking forward to hopefully great service 👍🏼
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Anthony Leddra
(@ChiKungRebirth) reported
@O2 Why is your support sooooo rubbish!!!! I have 2 contracts with you and getting to talk to someone is a complete nightmare! Your website & app just sends you around in circles & that Aura is a waste of time! Grrr all I want to do will activate me SIM card from my previous eSIM
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Jacob Lewis
(@JacobWLewis) reported
@ryanf_jones @O2 Hi Ryan. I’m a journalist at inews. I’m having the same issue and am looking into this for an article. Did o2 ever fix the issue? Thanks
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michaelgoymer
(@mikegoymer) reported
@O2 how long till the problem at nr29 3qu is fixed?
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sarah boyer
(@kopwoman) reported
@O2 We called twice wednesday and yesterday,and today,and just keep getting told the system is down