O2 outages and service status in Hellesdon, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Hellesdon, including 0 direct reports.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 2: Problems at O2
O2 is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Community Discussion
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Louise Smith (@LouSmi2) reported from Taverham, EnglandSo I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Matthew Caputo (@MatthewCaputo_) reported from Norwich, England@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Nick Murrell (@nick_murrell) reported from Thorpe St. Andrew, England20 minutes in a call queue to be cut off again, your customer service is as bad as your phone signal @O2 #o2
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Daniel Rayner (@raybagslfc) reported from Spixworth, England@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Matthew Caputo (@MatthewCaputo_) reported from Norwich, England@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Francisco Opazo (@frankopazo1) reported from Blofield, EnglandDear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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David Griffin (@davegriffin1233) reported from Norwich, England@jodielouiseart @O2 That is correct and I’ve knocked them ever since I still get the internet at home and around where WiFi is for what was a brand new iPhone 11+ just use a cheap £10 phone on #vodaphone as you get network with no problem
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nchnthman (@nchnthman) reported from Norwich, England@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
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Dan Church (@dan_v_fat) reported from Norwich, England@O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2
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Kevin the carrot (@Kjvincent1979) reported from Costessey, England@O2 4g network speed of 0.5 mbps so virtually non existent
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Miss Emily Anarchy (@MsEmilyAnarchy) reported from Norwich, England@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Liam Killington (@Killi87) reported from Scottow, England@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Adam Carpenter (@1985ACarpenter) reported from Hellesdon, EnglandHey @O2 your signal in and around the whole of Norfolk for the past 3 months has been piss poor…. Spend some of your millions and make it fit for purpose please! Fed up now!
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣 (@LancePaters1) reported from Brundall, England@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Chris Greenfield (@chris_greenf) reported from Wymondham, England@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Çağla💎 (@caglaayn_) reported@ellsbells181x @O2 @Myles_Nerd1 might help
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Steve Nunn (@Proj65) reported@O2 @Propermister89 Hi. When I call your support number I am redirected to top up my account. There are no options to get help with activating a new SIM card. Plus the system does not recognize main debit card number, so I cannot top up the account either. The phone number 202 didn't work Help
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Head ball boy (@Richardnash12) reported@O2 ur priority draw is down and not working
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𝐀𝐃𝐙 (@ad_moran4) reported@swchamp89 @O2 SWC thank you for your comment and your advice I appreciate it a lot and I’m really shocked to hear that to be honest and I hate trying to communicate through customer services at the best of time.
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Glen & Jo (@LashbrookLushes) reported@O2 my download speed is slow it’s too slow for Ookla to run a speed test #fail #pathetic
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Ian Maxfield (@imaxrepairs) reported@O2 When are you planning on improving the coverage? Up to about 6 weeks ago, it was slow but usable, same on Vodafone , now it’s basically unusable
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Albert bez (@Albertbez544803) reported@O2 how do I speak to someone who knows what they are doing. Got an ongoing complaint for two months
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Dan Roberts (@Dan_Roberts21) reported@O2 I did the online check says it’s good signal in the area but I don’t seem to have any
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KH ♥️🍷🏎📷💃🏻🥊 (@mrsmoneypenny1) reported@ItsLau_xo @O2 I’m having the same issue and thought it was just me!
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mark callow (@markcallow10) reported@O2 @ad_moran4 You are a joke you have the worst coverage ever and couldn’t give a ****