O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (49%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Nick Murrell
(@nick_murrell) reported
from
Thorpe St. Andrew, England
20 minutes in a call queue to be cut off again, your customer service is as bad as your phone signal @O2 #o2
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nchnthman
(@nchnthman) reported
from
Norwich, England
@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
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Adam Carpenter
(@1985ACarpenter) reported
from
Hellesdon, England
Hey @O2 your signal in and around the whole of Norfolk for the past 3 months has been piss poor…. Spend some of your millions and make it fit for purpose please! Fed up now!
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Dan Church
(@dan_v_fat) reported
from
Norwich, England
@O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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David Griffin
(@davegriffin1233) reported
from
Norwich, England
@jodielouiseart @O2 That is correct and I’ve knocked them ever since I still get the internet at home and around where WiFi is for what was a brand new iPhone 11+ just use a cheap £10 phone on #vodaphone as you get network with no problem
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Mollie Gimson
(@molliegimson) reported
Imagine it’s taken @O2 7 days to put through a refunding delaying my refund by another 7 days because people can’t do their jobs correctly. The worst customer service I’ve ever received by them
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Joseph Lipson
(@joelipo) reported
@O2 @Daniell11647425 Not the only one pissed off and fed up with the disgraceful O2 service. Been cut off for 5 of the last 8 weeks👌🏻 they don’t care though. All about the money💰💸
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wendyg4073
(@wendyg4073) reported
@O2 The reception in Ayrshire is disgraceful you complain in store it's a mast issue, I'm not getting what I pay for, it's every week we complain time for a change of provider I think, been a customer for as long as I've had a phone and now your just rubbish
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Can Altuğlu
(@canaltuglu) reported
@O2 Hi, I have requested an esim to be sent to my address. However, I have lost my signal completely on my current sim even before receiving my esim. Could you please help?
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Nigel 🇬🇧#Rejoiner anti-Trump.
(@NigelPatrickUK) reported
@O2 Just to let you know it’s 6 1/2 weeks - you’ve broken your previous record - for an order awaited.
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James/Aquarius_70
(@Aquarius_7O) reported
@O2 I have been without phone signal for around 24 hours. Your system error site says that there are engineers working on a mast nearby. (Don't want to give exact area on tweet). Any chance of an update? It's a bit of a nuisance
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craig 🟨🟥
(@craig_drake) reported
@O2 @TheO2 How about some network? Absolute clown car of a telecoms company. A whole week in keswick where you claim 4g coverage. All I have is emergency calls only
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lyndsay forbes
(@lyndsayf) reported
@O2 I sent a private DM on 4/9. Still no reply. I have been trying to pay my bill and it's impossible! How do I get help!
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Andrew Horncastle 💙💛🏆
(@Andymoh1983) reported
@O2 I am still receiving letters about a fraud account!! I was advised this had been dealt with and closed. Yet since then I have received to more. Same phone number, same agreement number however different account numbers. When can I start a complaint about harassment?
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Kenni
(@kennethmcgill12) reported
@O2 absolutely shocking service received from staff after dealing with them since the 10th of September