O2

O2 Outage Report in Hellesdon, Norfolk, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Hellesdon, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Hellesdon, Norfolk, England 02/08/2026 11:30

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (29%)

    Internet (29%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Hellesdon, Norfolk, England

The most recent O2 outage reports came from the following cities: Norwich and North Walsham.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich Total Blackout
United KingdomNorwich Phone
United KingdomNorth Walsham Phone
United KingdomNorwich Internet
United KingdomNorwich Phone
United KingdomNorwich Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Hellesdon, England

Latest outage, problems and issue reports in Hellesdon and nearby locations:

  • LancePaters1 𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣 (@LancePaters1) reported from Brundall, England

    @O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.

  • nchnthman nchnthman (@nchnthman) reported from Norwich, England

    @O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?

  • MsEmilyAnarchy Miss Emily Anarchy (@MsEmilyAnarchy) reported from Norwich, England

    @O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.

  • Kjvincent1979 Kevin the carrot (@Kjvincent1979) reported from Costessey, England

    @O2 4g network speed of 0.5 mbps so virtually non existent

  • Killi87 Liam Killington (@Killi87) reported from Scottow, England

    @SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....

  • chris_greenf Chris Greenfield (@chris_greenf) reported from Wymondham, England

    @EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!

  • raybagslfc Daniel Rayner (@raybagslfc) reported from Spixworth, England

    @O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)

  • dan_v_fat Dan Church (@dan_v_fat) reported from Norwich, England

    @O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2

  • MatthewCaputo_ Matthew Caputo (@MatthewCaputo_) reported from Norwich, England

    @O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.

  • frankopazo1 Francisco Opazo (@frankopazo1) reported from Blofield, England

    Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)

  • LouSmi2 Louise Smith (@LouSmi2) reported from Taverham, England

    So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help

  • MatthewCaputo_ Matthew Caputo (@MatthewCaputo_) reported from Norwich, England

    @Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Jodderzz16 Alisha Jodrell (@Jodderzz16) reported

    Seriously @O2 every weekend I have no signal, what the hell is going on?!

  • hannahcopues Hannah Copues (@hannahcopues) reported

    Upgraded 2 of my @O2 contracts on the basis of a LOYALTY discount for 2nd line.Been trying to get this applied since 15th May 2021 & still it’s not done. False information, lies to keep me as a customer.spoken to 5 ppl & been promised it will be added manually!still waiting!

  • Razza348 Razza♤ 🇬🇧 (@Razza348) reported

    @O2 I switch my 5G sim card from a S20+ 5G to a S21 Ultra 5G I can only get 3G signal

  • _Shonamcadam Toots (@_Shonamcadam) reported

    @O2 Hello! I’ve had no data for 4 days. It says online there is a problem with a mast. Has said that for 4 days now. Your live chat people say the home I’ve lived in for 6 years has too thick walls. Someone please help!

  • DebinNDevon DebinDevon (@DebinNDevon) reported

    @bigslick172 @O2 We're with @O2 & find them really good especially in this area. Obviously not the problem you're having but I hope all goes well. I'm sure they'll help resolve the issue. 👍

  • Connorhudspith Conrad (@Connorhudspith) reported

    @O2 i have sent you a DM regarding an issue.

  • CazCronin Caz Cronin (@CazCronin) reported

    @o2 Hello. I had an email recently saying the problem with signal in my area has been fixed. But it hasn’t. I still can’t access any 4G data or phone signal in my house and it’s been months!

  • SharonAWilliams Sharon (@SharonAWilliams) reported

    @O2 Why then am I, as a loyal existing customer, paying £35 a month for 60GB please? Especially as I’ve been with you for over a decade? Time to look elsewhere I think.

  • TomMcma03489437 Tom Mcmahon (@TomMcma03489437) reported

    @O2 please can you reply to my dm and resolve this ongoing returns issue

  • Bushford_oshay Bushford Oshay 🇬🇧🏈🍺 (@Bushford_oshay) reported

    @thebodycoach @O2 I’ve tried signing up for this and there is a problem with my code. Can @O2 help?