O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (48%)
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Internet (30%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ricki Kalsi
(@ricki_kalsi) reported
@virginmedia can you please help me resolve my account issue? After 60+ calls over 6 months I’ve had enough. I’ve been hung on by managers, shouted at by call centre reps - it’s unacceptable. @O2 can’t help despite being the same company and have suggested I reach out to you.
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Annabelle Hartley
(@AnnabelleHartl4) reported
@HausofCharlie @O2 I'm having same issues
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Pang
(@tpang_d) reported
@O2 hi O2 - not getting a code for my odeon ticket this week on priority - any help please?
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Shazia Akram
(@Shaz5000) reported
@O2 hi I can’t access the cinema code on priority. Please can you help?
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Sonia Turkington BSc (Hons) Planetary Science
(@Sunset_Twilight) reported
@O2 Hi, I got the phone last year and keep seeing two payments and wondering what these were. I never had this with my last contract. I went with this one as cheaper but now more expensive. I'm just surprised they don't tell you about the device payments in store.
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Dr Sarah Jasim
(@chatty_sarah) reported
@HausofCharlie @O2 Same issue @O2
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jm
(@jamie_millar) reported
@O2 how can I contact your customer service if my phone has no service due to ongoing works in my area and your app chat option doesn’t work?
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Rachel Knight
(@RachelK84130721) reported
@O2 I don’t want to leave! I’ve just joined, I just want you to accept my STAC code from vodaphone. This will terminate the old vodaphone number and in turn cancel my contract. Please help - while it’s still not cancelled I’m still paying! Thanks
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ralph t
(@bigpanda999) reported
@O2 help cannot see my voucher code for your cinema offer but I do have one as it is timing / ticking down
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Linda Johnston
(@LindaJo987) reported
@O2 I need help please!!! If I'm buying gig tickets with an 02 priority presale, do I go to the priority page at 9am when they go live or on the ticketmaster page? Please help 🙏