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O2

O2 Outage Report in Hellesdon, Norfolk, England

Why is my O2 service not working?

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Hellesdon, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Hellesdon, England

The most recent O2 outage reports came from the following cities: Norwich, and Attleborough.

CityProblem TypeReport Time
Norwich Phone 8 days ago
Norwich Phone 12 days ago
Attleborough Internet 1 month ago
Norwich Total Blackout 1 month ago
Norwich Total Blackout 3 months ago
Norwich Phone 3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Hellesdon, England

Latest outage, problems and issue reports in Hellesdon and nearby locations:

  • MatthewCaputo_
    Matthew Caputo (@MatthewCaputo_) reported from Norwich, England

    @Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2

  • Killi87
    Liam Killington (@Killi87) reported from Scottow, England

    @SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....

  • MatthewCaputo_
    Matthew Caputo (@MatthewCaputo_) reported from Norwich, England

    @O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.

  • MsEmilyAnarchy
    Miss Emily Anarchy (@MsEmilyAnarchy) reported from Norwich, England

    @O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.

  • raybagslfc
    Daniel Rayner (@raybagslfc) reported from Spixworth, England

    @O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • danfelton
    Dan Felton (@danfelton) reported

    I cannot wait to leave @O2 The signal for my phone is horrendous. I’m in Lincolnshire, not the desert. It’s embarrassing.

  • TrevorChaplin
    Trevor Chaplin (@TrevorChaplin) reported

    Anyone else in Glasgow G20 with no @O2 service all afternoon?

  • richardlatham97
    Richard Latham (@richardlatham97) reported

    @O2 Is MyO2 currently having issues? I am unable to log in

  • Barski1984
    barski (@Barski1984) reported

    @O2 it's 22.16 , your 4g in Preston is averaging 0.48 mgb . It's not congestion Your just terrible. Next day of I'll take my £200 per month on phones and hotspots and give it to a company that gives a ****. You can't give me congestion as an excuse. My EE phone is fine

  • SallyJHall
    Sally J. Hall 💙 (@SallyJHall) reported

    @O2 been a business customer for years. Contract ends July, so thought I’d get a quote for a new plan & phone. Quote over twice what another provider offers. When I questioned, operator said could transfer me to the “loyalty team”. Why do I need to jump through hoops? Am moving

  • Bennythefish75
    Benjamin fisher (@Bennythefish75) reported

    @O2 have you been off today? Have not had any data signal all day?

  • jakehyslop
    Jake (@jakehyslop) reported

    @O2 hi there. Like many I’ve had issues with your network on my iPhone XR ever since I bought the phone in October 2019. With my phone dropping 3/4G connection randomly throughout the day requiring a restart to fix it. In 2020 you and Apple claimed to have fixed it…

  • MalGanderton
    Malcolm Ganderton (@MalGanderton) reported

    @o2 why is your 4G network speed so unbelievably slow? Think I’ll stop paying you until you sort it out.

  • AndyWhittleACT
    Andrew Whittle* (@AndyWhittleACT) reported

    @O2 hi I won a competition of four cans of Guinness of the priority app and there sending it via Hermes who are trying to deliver to the wrong address three times now I can’t get in touch with Hermes help

  • Anthony79252778
    Anthony Smith (@Anthony79252778) reported

    @O2 Yes once we move off our street. But on our road it's terrible. O2 have not helped in over a year. It was a Vodafone guy that suggested WiFi calling its slightly better but still not good. O2 suggested pay £500 and go somewhere else. 😞