O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jondgooner@lhrfeeder
(@Jondgooner) reported
@O2 POOR service from O2 cut service on daughters phone cos I paid her airtime and device bill and the advisor paid off both amounts on airtime bill leaving device plan unpaid so they cut her off and she couldn't ring home NOT HAPPY bad service & poor response 24 hrs to correct
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Rachel Streatfeild
(@ratchit12) reported
@O2 I have contacted customer services a lot of times and I'm having no success, I need a proof of purchase to prove to samsung that I have recently upgraded so I can take advantage of the £150 Google play offer, TWICE I have been told I will receive the doc in 24 hrs Pls help
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lookerslounge
(@lookerslounge21) reported
@O2 disgusting service paid my bill yesterday , and used my phone as normal thru out the day and yet today you cut me off still!! Hope you are going to sort this out before I cancel. Y contract completely!!
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Charis Moon
(@CharisMoon) reported
@O2 @GreggsOfficial maybe you need to train your staff better. Just told to pay because the QR code didn’t work, according to @o2 you can enter the code. Was never done or offered by staff.
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Tony Walker
(@tonywalks_1965) reported
@O2 what is the point of your ‘chat’ service if at the end of 75 minutes I’m just pointed to the new product page on my account. Can any of the operators actually undertake actions? Good job I’ve got nothing else better to do
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Sam 🤙
(@Sam_OUFC) reported
@O2 No I never went on O2 priority
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Amir Etemadi
(@amiretemadi28) reported
@O2 @02 I have been over charged for year and half and have complaint over 5 times and I have been ignored . I think thats good enough reason
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Emma-Louise Hill
(@hillemmalouise) reported
@O2 hi, I've switched to a new network and want to view my final bill but I no longer have access to my account or the app to find out. How will my final bill be made available, will you send it via post? Thanks
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Don McCall
(@doncmccall) reported
from
Reading, England
@O2 absolutely appalled by your customer service! And refund that has not arrived after waiting the requested time. Customer service agent was rude at the very end.
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Dominic Doyle
(@dopey000) reported
Anyone else having problems with @o2 signal and data usage in Mid ulster? Mines been scrap all week.