O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (15%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Attleborough and Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Attleborough |
Internet | |
| Norwich |
Total Blackout | |
| Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet |
Community Discussion
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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𝓑𝓸𝓫𝓫𝔂 𝓸𝓵𝓭 𝓑𝓸𝔂 🍺 🇬🇧
(@bvanegghen) reported
@O2 Better network connection would be good?
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Brian Martin
(@BrianMa63080971) reported
@O2 Hey, @O2 - I am STILL waiting for you to restore my service - your "customer service" lines appear to be turned off and I am STILL waiting for you to restore my service using the money the Ombudsman ordered you to pay me. WHY are you so utterly incompetent?
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ryan wilburn
(@ryanwilburn1) reported
@O2 isn’t it funny that when your company thinks people owe you money you hound them day after day. But when it’s proven your in the wrong then need help with something that’s your company’s fault no one will answer questions or they arnt willing to help😡
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Jay
(@join4te) reported
@O2 Day 57 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.
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RichardM
(@MottyRW) reported
@O2 . Dear o2, this is a thread on your customer service. I have a contract with your for £10/month. I recently activated a USA travel bolt-on and travelled to the USA for 5 days where I utilised it (I note it included a shockingly bad 0.5mbps speed cap @EE are much better here)
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Villavillains1
(@villavillains1) reported
@O2 I am having issues with Sim swap from ee. Not receiving code text. Please help. When I try to text swap to 20220 the texts won't send
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it's me.
(@ha6dll) reported
@O2 A customer service team that actually gives a shot about customers. That would be a Novelty
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Rose
(@sirhan13) reported
@O2 just spoke to a customer adviser (Joshua) re 2 new contracts on O2. Called 0808002020 as per your website. The sales person was conducting credit checks and asked for multiple details (account number sort code card number and expiry) and *also* asked for the CVV which
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mic
(@mic69449413) reported
@O2 signal has been patchy for months. Received a text Saturday saying it's all sorted. But today it's emergency call only and supposedly going to be like it for a week. No treats from priority, no contact with friends & family, no googling info, can't even book the dentist
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Pat Waistnidge
(@grannypatt) reported
@O2 absolutely impossible to get into my account. Had this problem before. Stopped trying now. Rubbish.