O2 Outage Report in Hellesdon, Norfolk, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at O2
O2 is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (15%)
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Wi-fi (3%)
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E-mail (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Attleborough and Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Attleborough |
Internet | |
| Norwich |
Total Blackout | |
| Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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David Griffin
(@davegriffin1233) reported
from
Norwich, England
@jodielouiseart @O2 That is correct and I’ve knocked them ever since I still get the internet at home and around where WiFi is for what was a brand new iPhone 11+ just use a cheap £10 phone on #vodaphone as you get network with no problem
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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nchnthman
(@nchnthman) reported
from
Norwich, England
@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Dan Church
(@dan_v_fat) reported
from
Norwich, England
@O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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E Webb 💙
(@ElspethWebb) reported
Hi @giffgaff You are my mobile network provider. But I will switch service provider immediately if I hear of one @giffgaff or @O2 advert placed on that channel. #DontFundGBNews
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Godwin Stewart
(@grshorwich) reported
So @O2 are you actually going to enable SMS over Wi-Fi like you've been promising since 2019 at least or is this just another empty promise from a mobile network operator?
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Alex Last
(@axel_445) reported
@O2 don’t fund hate. We’ll move with our feet - that trash doesn’t need support in this country #DontFundGBNews
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Darren J Lee
(@nerradjeel) reported
@O2 Hello @O2. I'm a Iongtime customer and sincerely hope that you are not planning to advertise on GB News at any point. My customer loyalty relies on this, and I will find a appropriate provider if you do. #DontFundGBNews
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Matt Dunne ☘🌹3.5% #FBPE #GTTO
(@Mattladd1) reported
@StopFundingHate @O2 Long term customer going back to when it was BT Cellnet. If you advertise on @GBNews you will lose my custom. #DontFundGBNews
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S_o_m
(@S_Ol_Mu) reported
@snowwhitetan72 @O2 Where will you go if every mobile network and broadband provider advertise on GBNews?🧐
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Simon Jamison
(@simonjamison) reported
@CofCdivM @StopFundingHate @O2 Maybe watch it before judging? BBC seem genuinely annoyed at losing Andrew Neill so he can’t be as bad as you think! Just doesn’t like BS.
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Eyespeeled
(@Eyespeeled3) reported
@KohoTeam @O2 They'll only understand that you're not particularly fussed with O2's service because they'd be dumped just for encouraging others to use @O2 . Maybe they'll test your loyal but 'meh' attitude with a few price rises? What will you do if all phone companies advertise on GB News?
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Jones
(@Audio_Guerrilla) reported
@O2 hello, I've been with you for ten years - if I find out your advertisements are on GB News, I'll cancel my mobile and broadband immediately and petition to block your masts from my local area. #DontFundGBNews
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john bennett 💙🇪🇺🏴 #RejoinEU
(@JAYBEE1KENOBI) reported
@StopFundingHate @O2 don't advertise or fund GBNews or you'll lose me as a customer