O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (17%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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nchnthman
(@nchnthman) reported
from
Norwich, England
@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ser Pyrro
(@Ser_Pyrro) reported
@O2 @EnglandRugby How about you focus! Answer your DMs and sort out your online support! Can't get anyone!!
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BB & RosieG
(@Billybe81942044) reported
@O2 Doesn't sound a bad deal at all!:) xx
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🔰Dan Atkins🔰
(@DanAtkins89) reported
@O2 Or companies that promise deals will be honored when their systems fail but then go back on their work.... Like @O2
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Josh Goring
(@drummerJoshG) reported
@O2 None of that helps with the fact that there are huge black spots in my local area where I'm unable to get enough signal to stream a song on Spotify or even load my twitter feed
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🌻Lady Daria, Baroness Battersea🇬🇧🇪🇺🌹🧡💚
(@Daria_QT) reported
@O2 What’s going on with your top up service??? My mother’s had her pay-as-you-go-phone for years but suddenly you can’t find her account??? I go to top up, messages can be sent to her phone but you can’t find her phone???!!!
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Not_That_Kris_Evans
(@krisevans) reported
@O2 I ordered an Apple Watch upgrade on 13th September, understood there could be a 4 week delay. I haven’t had a single update and the watch still hasn’t arrived 6 weeks later. I spend thousands a year and this is how I’m treated? Absolutely shocking customer service.
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Gavin
(@Gavin7000) reported
@O2 Shocking service, no response on Twitter either?and it gets worse…. now I have no signal and no ability to make calls. I would like to initiate a complaint I can’t get through to anyone as your lines have shut. Is this an actual proper phone network anymore?
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softlass
(@miss_softlass) reported
@O2 Hi, I am having problems with my voicemail since I changed my tariff this week, I have totally lost all voice messages, no longer have visual voicemail and every couple of minutes I’m getting a notification of a new voicemail but there isn’t one?
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Claire🌹
(@sundaygirl851) reported
@O2 please help. Lots of my calls on the phone not via wifi keep cutting out after 25 seconds ish - have checked for mast issues etc & none found. What can i do please? V frustrating
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My Phone
(@Leeds4life81) reported
@O2 Who do I talk to about having a 4G mast installed where I live? We have no phone signal and no 3G where I am