O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (48%)
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Internet (30%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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danielle richards
(@ms_arsenal1988) reported
@O2 absolutely outrageous customer service not happy your call centre agents are fraudsters and not helpful, and I have two wait 2 days for a manager to call me back unacceptable considering I’ve only just joined your network disgusting customer service
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Tony
(@T0ny_Boy) reported
Hi @O2 . I cannot receive or name phonecalls while in Greece. Please can you help with this?
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AngrybirdJu
(@AngrybirdJu) reported
@O2 Wifi calling is no good when out and about, please can you tell me why the service came back on Saturday and I’m getting “no service” again.
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Rhianna Joseph #PrayForDemi ❤️
(@rhianna_joseph) reported
@O2 How comes pay as you go SIMs cancels down after six months but pay monthly sim only don’t cancel down after six months? Unless the customer requests to cancels it or it’s cancelled down to bad debt.
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Euan 🇪🇺🏴
(@euanrphoto) reported
What's up with @O2 randomly shutting down my account for being overdue, when it's 100% not overdue, and having no way to talk to their customer service?! Calling BS on this one
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REIK Recycling
(@reikrecycling) reported
Hey @O2 can you help. Topped my son's phone up by £15 this morning and only received £5. Is this a thing or a glitch? Thnx
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David Huntbatch™
(@DaveHuntbatch) reported
@O2 can DM me no signal today due to mast maintenance and not due back on until 8/3?! Really?
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martin wojciechowski
(@wojcim) reported
@ClearScore I've received your report saying hard search was completed for me by @O2 I was never their customer (or purchased anything required search) so they won't talk to me. I've dm them but they ignore me. This looks like identity theft. Do I call the police?
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mark
(@schellm2012) reported
@O2 it's Monday now and still no word about my Samsung s22. Can anyone help?
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Jake 🌸
(@Jakeyyd15) reported
@O2 have been on hold to you for the entire afternoon - have got through twice and been hung up on immediately both times. I want to cancel my contract but have no info on how to do this, beyond calling. How the f*ck do you expect people to do it?