O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone |
Community Discussion
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Dan Church
(@dan_v_fat) reported
from
Norwich, England
@O2 7 months after cancelling a contract (where I was told it would be free of charge due to the poor service received) and I’m still receiving negative marks on my credit score with missed payments and letters from debt collectors for the amount which shouldn’t be there 1/2
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@EE Nah, Orange was better than T Mobile, but when you merged, the quality and signal went to ****. @O2 is miles better, and so far haven’t hit anyone with roaming charges either!
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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nchnthman
(@nchnthman) reported
from
Norwich, England
@O2 why are O2 cold caring me? I am not their customer. GCPR? TPS registered? How did they get my number?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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🌸Reblecause🌸
(@beckie200) reported
@O2 I have DM you could you help me with my new SIM card you sent me please.
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GreenBean22
(@brolicparabolic) reported
@O2 need help. I'm trying to sign up to Apple 6 months free and the verification code keeps saying failed. Also the link below that support page takes me to nothing.
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📌Suzy Harlington - Nana Extraordinaire
(@Suzy_Harlington) reported
Sick of having to go half way down my garden to receive a text to confirm this bank or that payment etc all because @O2 is so ****. Stuck in a contract with a **** signal for another year. Apparently, because I knew the signal was poor, my complaint wasn’t upheld. I HATE O2
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Rob Bloxham
(@Bloxham87) reported
Been a customer with @O2 for over 10 years. The first issue I've had with my phone and they are unable to support unless I pay the rest of my device off. Massively disappointed. Loyalty in this age means nothing
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Alan of Cornwall
(@Kernow_AL) reported
@O2 @mikebatson5d Are you investing in 5G? Had a 5G mobile since October 2020, never had a 5G signal to connect it ....
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Ben Gibson
(@bgibson85) reported
@O2 had no service on my phone since Saturday AM. Called in store yesterday and was assured it was sorted, 24 hrs later still wasn’t sorted so phoned… said it would be fixed in next couple of hours and still not working. Can somebody help please?
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emmajoseph
(@emmmajosephx) reported
@O2 customer service is shocking. I’ve had two of the rudest agents. Who put you on hold then hang up. Also what’s the point in a security question, when you then want to send a text message and be given the code?? It literally says scam alert. So why would I give it out!
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Rich Puttick🇬🇧🇪🇺
(@RichJ1980s) reported
@Angel_McLachlan @O2 Hey I’m having this issue for about a week or so now, parents on ee and I’m on o2 and I’m not getting their messages. Did this ever resolve itself for you at all
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Rich Puttick🇬🇧🇪🇺
(@RichJ1980s) reported
@O2 Hi again tested a few more contacts and it seems a couple are on EE and those are the people I’m not receiving messages from. Is there a known issue?
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Gemma Louise Dady
(@dady2290) reported
@O2 I’m having coverage issues-2 bars and intermittent 4G