O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
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O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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💙⚽️🐝Ellie Fitz🐝⚽️💙
(@bluemoo17) reported
from
Middleton, England
@l3479s @O2 Where I live our network masts haven't been working for almost a year - no answer for it whatsoever
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💙⚽️🐝Ellie Fitz🐝⚽️💙
(@bluemoo17) reported
@O2 They won't help. I've had an ongoing dialogue with customer services, your engineers department and I've now escalated the problem to my MP. The official.line is you do not own the land with the masts on and cannot access them when needed. This problem has been ongoing
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RGC
(@RGCWorld) reported
@Liveafterracing Nope. Still doesn't work. Are you guys able to give @O2 a nudge?
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madrina
(@msmadrina) reported
@O2 please sent me a customer service number I have been trying to speak to someone about an order for 3 days..
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Jamie
(@jamie_g_martin) reported
@O2 Is there something wrong with your customer services line, trying to call the number from abroad but keep getting "line busy"
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BAJ
(@JohnnnyW) reported
@EnglandRugby @O2 Immediately gone way down .. how many times does Eliott can't catch can't tackle csnt pass Daly get a chance.. he must have a serious amount of incriminating photos
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Trev A
(@Trevor_A4) reported
@O2 @DPDgroup_news I ordered a new phone on upgrade in Dec and DPD have lost (likely stolen) it, and you are doing absolutely nothing to remedy this. Seems I'm not the only one. Still awaiting response to my complaint. Warning to anyone thinking of staying or going with #O2.
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Cryptop
(@PlexiThor) reported
@O2 @virginmedia Please just allow your customers to modify/suspend and cancel unwanted services and contracts online. I shouldn't have to haggle with customer services. A lot of customers will switch to other providers who offer the simplicity to make choices. @Tesla mobile
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Ade Hartland
(@AdeHartland) reported
@virginmedia So since Friday 13 Jan, little or no TV and now Internet down all day. We have made numerous calls, with the last update stating services may be out for a further 4 days or until the engineer comes which isn’t until Friday. To make matters worse, my @O2 reception is 3G, very poor
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Gavin W H Anderson
(@Gavin_WHA) reported
@O2 Just upgraded my two sim contracts, and the call was just o2 trying to sell me stuff. No focus on the customer has just waited 20mins, just about trying to sell you extras. A really poor experience, with no focus on #customerexperience