O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (48%)
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Internet (30%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich and North Walsham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
Phone | |
| North Walsham |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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chris rose
(@barbados10) reported
from
Shoreham-by-Sea, England
@O2 you inept and incompetent helpdesk and customer have consumed my whole weekend trying to get my watch ultra to work, it’s now offline again I just want to return it and forget it and buy a luxury normal watch I have no time for this ****.
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Sebastian
(@Sebianoti) reported
@O2 Well it's a code from last week so shouldn't it be valid this Sunday (yesterday)? Couldn't redeem it today either, I even tried my friends code and same problem
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Elaine McIntyre
(@Elycat) reported
@katie_rail @O2 Greggs payment systems are down across country by looks of it
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Digital Mogul
(@DigitalMogul9) reported
@Airtel_Zambia I see a huge gap in the market. And if a reputable western company like @vodaphoneuk or @O2 enter the zambian market they would destroy airtels market share based on customer service alone. airtel chooses 3rd world countries for a reason as it could never operate in the UK
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Chris
(@chris_fells) reported
@O2 I've tried all that. My wife has the exact same issues. So its not just my phone. The service is terrible.
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ਹਰਜ
(@Harjieeee) reported
@O2 Work on fixing the signal issues …..
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Katie Rail
(@katie_rail) reported
@O2 hi, the greggs I went to couldn’t process my code today for a drink cos their internet is down, are you able to help as I now have an expired code which I haven’t used , thanks
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Kate Farmer
(@KateFar16452250) reported
Are you aware of any issues with sending texts this morning @O2 I keep having a message delivery failure come up when sending to android. iMessage on and off wifi seem to be ok. Turned phone on and off but still the same.
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John Woods
(@Yorksims) reported
@Laylaastley @giffgaff @O2 Hi Layla,I started a thread in the giffgaff community to report your problem with the sim and a member of staff replied and asked where you bought it from so they can check there aren't any more. 1/2
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booms
(@thebooms2k12) reported
@O2 hello I redeemed a free greggs coffee through your app but all greggs in my area internet is down, is there any chance of resetting my voucher?