O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Attleborough |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Adam. 💎
(@MamanurAdam) reported
Looking at how @davido did the @O2 in 2017. With no help. He opened doors for everyone. Everywhere. The performance was MJ rated. It sucks when some people think it's because of his dad's wealth. That guy is great. Just admit it and know peace bro.
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lisa garbutt
(@lisagarb) reported
@O2 how long do I have to cancel sim contract because you are incapable of porting my number which has been requested 4 times since Sunday
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Greg Dolan
(@GregDolan10) reported
@O2 I would like to make a complaint as for the third time when asking for a manager the customer services team have disconnected the line, this time it was customer advisor David that cancelled the call!
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Sam Bradford
(@sam_baff) reported
@O2 - I can't seem to get a credit check approval when trying to join your network... can you give me some help? I'm desperate to leave @ThreeUK!!
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phoenix-faie
(@Phoenix_Faie) reported
@O2 I'm gathering that there is an issue with the virtual assistant today, many people haven't been able to get through, yet my sister - despite her phone being in her bag in a locker and the phone locked somehow managed to start a chat with an agent?!? How does that even work?
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Pamela Paterson
(@pammiep1) reported
@O2 @EnglandRugby Pity you can't inspire your customer services department to deal with customer issues without them spending hours on the phone with no resolution.
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Adam Toms
(@adamstoms) reported
@O2 Still having problems today. It is a constant issue in the area and I’m getting really fed up with it
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Spartan Roy
(@TheDroyver) reported
@O2 I need to speak with somebody in the UK (not 🇿🇦) that can discuss a very specific issue regarding my account. Every correspondence you send through my letter box, and trust me, there has been 8 letters at a time gives me a number that puts me to o2 top up?! HELP!
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S M G
(@feet_soles5) reported
Anyone having problems with @O2 all day??
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Melanie Derricott
(@MelanieDerrico1) reported
@O2 I'd rather someone reply to my email so I have evidence of what is discussed and agreed in case it doesn't get sorted properly. Also, I don't have an O2 phone or a landline so how much is it going to cost me to call you from another mobile network to sort out your mistake?