O2 Outage Report in Hellesdon, Norfolk, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent O2 outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Phone | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
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𝙇𝙖𝙣𝙘𝙚 𝙋𝙖𝙩𝙚𝙧𝙨𝙤𝙣
(@LancePaters1) reported
from
Brundall, England
@O2 Considering leaving as very broken online upgrade/user tracking system causes same deal to cost *more* per month if you add an upfront payment for new device (£39 and change for 24 months without £50 upfront,£41 for exact same deal with £50 upfront). Also repeatedly crashes.
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Miss Emily Anarchy
(@MsEmilyAnarchy) reported
from
Norwich, England
@O2 Seems to. I was travelling on a train, using 3g as their wifi was broken. Between Ipswich and Diss (apx 1850 to 1920) no adult sites would load - stopped at IP lookup phase - but all others would. Clearing cache didn’t help but rebooting the phone did. Odd little glitch.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@O2 I have already been through this process. I spoke to someone from customer service and explained my circumstances. I’ve received nothing helpful in return and unfortunately your service was inoperable for the month in which I had to work in Southampton.
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Matthew Caputo
(@MatthewCaputo_) reported
from
Norwich, England
@Nickstuart07 @O2 Having a similar problem too! Worked in Southampton for a month with no 4G service due to a mast being down. Had to sit in coffee shops and pay for coffees to use WiFi. Problem still not fixed and no mention of compensation! #timeforchange #poorservice #o2
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Liam Killington
(@Killi87) reported
from
Scottow, England
@SarahERyder @O2 Unfortunately @O2 signal isn’t great at mine....
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Francisco Opazo
(@frankopazo1) reported
from
Blofield, England
Dear @O2! Do you have plans to improve your signal in Blofield, Norwich? (3G = 1 bar is killing me 😩)
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Louise Smith
(@LouSmi2) reported
from
Taverham, England
So I switch mobile across to @O2 and lo an behold I’m in the same situation... going round a call centre day after day with no one understanding the problem or able to fix! Shall I just give up on keeping the number I’ve had for the last 10 years?!? #poorcustomerservice #help
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Daniel Rayner
(@raybagslfc) reported
from
Spixworth, England
@O2 hi, wondering if you can help. Just got a new work mobile and nano SIM. Tried to initiate simswap but my old work mobile with larger micro sim won't boot up (hence the new phone)
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Kevin the carrot
(@Kjvincent1979) reported
from
Costessey, England
@O2 4g network speed of 0.5 mbps so virtually non existent
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Black Flame 🔥
(@kaiserDonna) reported
How is @O2 STILL down?..... I think I've been patient enough, 3 days it's been now and I'm STILL not able to access my account 🙄
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pgnx
(@pgnx) reported
@O2 @VickiWoo29 "our team" need to start getting things back online soon... Unless the issue was some denial-of-service attack, in which case the website(s) could be down a while yet. Please say it was "just" a system failure with no backup, not one of these encrypting malware attacks!
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Dario Griffo
(@dariogriffo) reported
@O2 hello the app and the website are down for 48hs already. ETA for the service to be available again? Please be aware that transparency is one of the best traits for a company. No information about what is happening just damages the image more.
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Paul Lynch
(@Mohawk1977) reported
@O2 hi need to log into my acc but app is down for maintenance I need to reactivate my sim as flying bk home soon and my sim isn’t working
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PAYTON
(@PAYTONYT) reported
So whats happening with the My 02 app? Its been down for a few days now @O2
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Kelly
(@kellybaby3) reported
@alasdair_clark @O2 Just watch my two friends are cut off can’t call out and can’t even get anyone on the phone either due to app o2 are going to be down a lot of money refunding etc due to app 3 days it is now
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Julie Dunn
(@misshouts) reported
@o2 i need to pay my bill but your app is down. i hope i won’t be charged a late fee and cut off ?
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Ruth Broadhurst 💙
(@ruth_broadhurst) reported
@O2 Still nothing available this morning! Not good enough O2, your customers deserve some sort of customer service!
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Amy grainger
(@Amygrainger15) reported
Swapped to O2 in November and have had awful signal issues since then, rang yesterday to try and sort it out to thenhave total signal loss from when I got off the phone! Website and app are down!! Rubbish service!! @O2 I’m also a carer and have explained this too!
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Nic
(@nicdykedean) reported
@O2 why is your website STILL DOWN? Taking the Michael now don't you think???