O2 Outage Report in Bethersden, Kent, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Bethersden, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Bethersden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 14: Problems at O2
O2 is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (45%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Bethersden, Kent, England
The most recent O2 outage reports came from the following cities: Maidstone and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Wi-fi | |
| Ashford |
Wi-fi | |
| Tenterden |
Phone | |
| Maidstone |
Phone | |
| Maidstone |
Internet | |
| Maidstone |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Bethersden, England
Latest outage, problems and issue reports in Bethersden and nearby locations:
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Scott FFC Tanfield
(@Scott_Tanfield) reported
from
Maidstone, England
@suzifulham @O2 Seems to be zero loyalty for long term customers these days. @SkyUK are just as bad, been with them 14 years, honked my bill up from £60 odd quid a month, to the best part of £100, and were disinterested in re-applying my discounts.
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Liv
(@MrsLivC) reported
from
Ashford, England
@O2 You don't care as long as you get your money each month! No customer care!
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
@O2 Yes - four different departments including your bereavement team. I’m utterly exhausted trying to sort this out. It’s not the kind of barrier anyone should have to experience when losing a parent. It’s hard enough without without this level of poor service.
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Elise
(@elise_john85) reported
from
Maidstone, England
@O2 I can’t get 4g indoors, some days barely 3G. I have to reset the network settings 2-3 each week. I’ve been with @o2 a long time but I’m considering moving elsewhere once this contract ends
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Liv
(@MrsLivC) reported
from
Ashford, England
@O2 Definitely leaving you at the end of my contract. No help whatsoever!
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Stuart Fotheringham
(@StooMonster) reported
from
Ashford, England
@Christo59860743 @O2 Totally, which is what I said in my first post. But I’m wondering how long it’s going to take to fix it. Also, it’s ridiculous that their marketing team was so out of control to cause this problem.
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
@O2 @bbcsoutheast My mother passed away in October and you are unable to speak to me about cancelling her phone and account because I am not the account holder. We have been with you for 20 plus years and I have 4 family phones which I now intend to cancel! #disgusted #stupidity
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Daniel Shade
(@shade306) reported
from
Ashford, England
@O2 is anyone able to help? I’ve tried to phone 202 but the auto lady won’t put me through and no one is free via the @O2 app. I’ve had a text telling me my tariff is expiring
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Elise
(@elise_john85) reported
from
Maidstone, England
10 weeks away from the office and the @o2 phone reception is still ******* terrible. Internet barely won’t work on 4g and just about loads on 3G 😩😩 I’ve been taking home wifi for granted
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Lauren Jean👱🏻♀️
(@laurenjean23) reported
from
Ashford, England
When @BarclaysUKHelp send you a message about charges because @O2 have taken my bill money a day earlier than usual, damn u February 😫🙈
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ᴄʜʟᴏᴇ ᴄ ᴘʀᴏᴅᴜᴄᴇʀ 🙅🏽♀️
(@ChloeCProducer) reported
from
Weavering, England
Anyone else got rubbish phone signal and 4g just not working lately? @O2
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Simon Bates
(@Simon_Bates_) reported
from
Bethersden, England
@O2 is there a fault in the TN263BN area? On your website it says that the service is working fully, but I’m getting 3G and also ‘E’. There has to be a fault? This isn’t normal service for this area.
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Keith #0168
(@BadgerOfSteel) reported
from
Tenterden, England
Reason number 100 not to go with 3 Three. 2 years after leaving them they start taking a direct debit from you and when you phone up the line drops! @ThreeUK refund now please. I'll stick with a network i can trust - @O2
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Adam | Lewis
(@porter_a2m) reported
from
Maidstone, England
Advised to call customer service again so been waiting another hour on hold. Such disgusting customer service that we’re now moving the number to @O2 When I do get through I’ll be cancelling my contract! Member of staff helping us is thinking of moving too as she’s with Vodafone!
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@Diddydoesit @O2 I have a brilliant package with o2, covers all countries (not that we really go abroad) it’s just annoying that mast takes over a month to fix!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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raincoattobe 🧥
(@Goose12349) reported
Been waiting two weeks for the @O2 fraud team to call me back regarding an account that’s been opened in my name - still receiving emails saying I owe money for a contract that not mine. Appalling service
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Dave Pakeman
(@davepakey71) reported
@O2 But like CS all I get is the same response change sim ,network busy ,it’s your phone which is bull💩
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Karl Wilson
(@MrKarlWilson) reported
@O2 @MrNimbus91 So it’s a technical fault that make your staff rude, unhelpful and hang up on people? That’s quite the fault!
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Martyn
(@martynhardacre) reported
@O2 So I did send a DM and for no response to that either. Kept waiting since the 27th and still no email and nothing back from you on here either. Maybe give the Customer Service Awards a swerve this year
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Emma Tucker
(@emltucker) reported
@O2 (2)..I have to call again on Mon. So yet more hours wasted on hold. SO FED UP!!. You wait-bet they won't repair it on ins either. I WANT OUT OF MY CONTRACT !!!!! @samsung can you help ? My Flip Z3 not charging-phone working perfectly apart from suddenly not charging.
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Melo.x
(@MeloX) reported
@O2 @MelMel_96 @o2 I have the same issue chat says to call 2729 to speak to the payment management team however I have en calling since 11am and still not managed to speak to anyone literally been on hold for 2.5hrs then phones cuts off.
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Shah Islam
(@ShahIsl16007604) reported
@O2 @MarkEvansO2 think you & @o2 owe the customers apology regarding the terrible network you have to offer!
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Emma Tucker
(@emltucker) reported
@O2 just received the WORST possible customer service from you. Taken 3 days to get thru-to be told that my call can't be transferred to repair dept as phone lines not working (after a 45 min wait on hold).sent phone to be repaired (it's 11 mths old). Guess what-u wont repair it.
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lauren
(@lauren01490989) reported
@O2 So why is it now £10 more expensive 🤔 honestly ridiculous and such bad customer service
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Chappers24
(@Chappers241) reported
@O2 been trying to speak to someone for days. Can't get through to anyone. Disgusting service