Plusnet Outage Report in Penzance, Cornwall, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Penzance, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Penzance and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 15: Problems at Plusnet
Plusnet is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (7%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Penzance, Cornwall, England
The most recent Plusnet outage reports came from the following cities: St Ives.
| City | Problem Type | Report Time |
|---|---|---|
 St Ives |
Internet | |
| St Ives |
Internet | |
| Hayle |
||
| Penzance |
Internet | |
| Camborne |
Total Blackout | |
| Hayle |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Penzance, England
Latest outage, problems and issue reports in Penzance and nearby locations:
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Mel Potter
(@MelJPotter) reported
from
St. Ives, England
@Plusnet is anyone available to help please?
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Mrs. Insomniac Segal
(@amandasegal) reported
from
Crowlas, England
@Greyhounds_PZ @Plusnet We rang them once we'd moved and we were connected within a few days. Then for some reason, our line was cancelled 😑 trouble is its up to 10 days to reverse it which means @DrewSegal can't work!
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Hev 💙TheNHS
(@braintumourlady) reported
from
Penzance, England
@Plusnet need to ask if your system is down. My phone and laptop are showing wifi but no internet connection. Have tried rebooting the router to no avail and am chewing up data on my mobile. Help!
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Mel Potter
(@MelJPotter) reported
from
St. Ives, England
@Plusnet we've no mobile service but you're showing no service issues? Can you help please?
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Hev 💙TheNHS
(@braintumourlady) reported
from
Penzance, England
Is anyone else here a @Plusnet customer? I'm having the mother of all internet hassles at the moment. The router is working and I have wifi but no internet. Are they down? Have re booted etc but to no avail. It's been almost an hour.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Nadia Jones
(@nadiajones1) reported
@Plusnet You have done absolutely nothing to help me sort out cancelling my Fathers internet since he died in May - just charged me extra. Sort out your business for #%*¥ sake
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Daemon D6
(@Daemond6) reported
Funny how Plusnet only offered us a contract renewal AFTER we've switched to virgin. And I STILL have to deal with their shitty queues to cancel the service, because apparently they don't do that if you switch to virgin. I've said it before and I'll say it again. **** plusnet
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tom hegarty
(@tomhegarty9) reported
@WeAreOpenreach hi, my broadband with Plusnet was due to go live yesterday. However it hasn’t, and they keep mentioning there has been a delay with the provider (you). They mentioned something about the “frames”. I live in Salford. Are you aware if there is an issue at your end?
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Ian Wright
(@IanWrig10708782) reported
@plusnethelp #badservice #rubbishspeeds my spores are terrible we were told we would get over 50mbps we have only achieved this once or twice, my speeds are between 1.5mbps-25.7mbps, contact @Plusnet several time and get no answers to the problem. Won’t be renewing
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VeganTrailRunr Ⓥ
(@VeganTrailRunr) reported
@houndkirk @Plusnet We've had really good service the whole time. I wouldn't switch providers if you paid me to. Just a bit pissed that a fixed time contract is cheaper than my current 'open' plan.
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Gareth Parks
(@sciencegeeklord) reported
@Plusnet @plusnethelp pretty poor. Phone and internet cut off through your mistake, 2.5hrs of calls with no resolution. Message today to say 24hrs+5 working days before i have internet again. No mention of paying for no service. Will be cancelling my account renewal
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Peter Shillito 🏳️🌈
(@theshillito) reported
Utterly baffled that @Plusnet accidentally cancelled our Internet connection instead of moving it, and now they've put a new order in, I apparently can't get online until 30th, which means I can't work from home. Phoning as soon as their lines are open in the morning cos wtf
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Plusnet Help
(@plusnethelp) reported
@BigBenjiWatts Thanks for getting in touch, sorry to hear you want to leave Plusnet Unfortunately we’re not able to cancel your contract here, please call 0800 013 2632 and my colleague will be able to help. - Noor
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David Massoud
(@DMASSOUD1) reported
@plusnethelp Phone and broadband down and when I called customer services, their systems are down . How do I report my problems and get them sorted, if the issue is not registered with anybody and it takes 40 minutes at least to get throuhlght to plusnet on the phone.
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PrintCity: 3D, Innovate, Educate, Collaborate
(@PrintCityMMU) reported
from
Stockport, England
@Plusnet In your booklet that arrives with the router, you advertise 7:30am to 10:00pm. I call you for two occasions that don’t answer for 30 minutes each. At 8pm, it tells me customer service is now closed. What terrible service. Your billing systems work great though