Plusnet

Plusnet Outage Report in Newport, Telford and Wrekin, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newport, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newport, Telford and Wrekin, England 01/10/2026 05:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Newport, England

Latest outage, problems and issue reports in Newport and nearby locations:

  • andrewball01 Andrew Ball (@andrewball01) reported from Oakengates, England

    @Plusnet your DTR T2120 Youview box is without doubt the most appalling piece of technology ever shipped. Remote won't work, locks up, random and ghost recordings. Truly terrible and so unusable I am forced to try the nuclear option and do a factory reset. Not good enough!

  • seamjm Malcolm Maclean 🏴󠁧󠁢󠁳󠁣󠁴󠁿👀🇪🇺 (@seamjm) reported from Shifnal, England

    @Plusnet @plusnethelp getting no info on your website or helpline. I give up! Been like this for hours now. Pathetic service, very disappointed

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Diwakar76868838 Diwakar (@Diwakar76868838) reported

    @Plusnet I tried calling the customer care through different options on IVR 40-50 times but hardly got through once and the customer care executive was not of much help. They seem to have a unique customer care call handling mechanism where the time wait is more than 40-50 mins.

  • daynovel Day Novel (@daynovel) reported

    @plusnet we have been on the helpline for 90 minutes and are still on hold. Please help.

  • Charlbeck71 Charlbeck Jewellers (@Charlbeck71) reported

    @btbusinesscare Hi, Would someone be able to help Me. My phone line has been down now since the 10th October 22. My supplier is plusnet, however they have said the problem is with Openreach. Ive had No updates whatsoever. My phone line is still down.

  • ukanimals laura caunce (@ukanimals) reported

    @Plusnet I want to cancel my plusnet account but I cannot ring and there's no email address

  • oliverwebster92 Oliver (@oliverwebster92) reported

    @Ofcom why are openreach still working in the stone age? 10 days for them to connect a service in 2022 when a lot of people work from home is a joke! They ceased the previous owners connection on the 14th and I’d already placed an order with @Plusnet why couldn’t they connect it

  • jtip123 jtip (@jtip123) reported

    @Plusnet you no longer have online chat help?

  • PeterMo82489180 Peter Morgan (@PeterMo82489180) reported

    @Plusnet Yeah when it works ? Had an engineer come out on Friday to fit new line and box....still not working 5 days later?? No communication or reason given ? Shocking customer service for a new or old customer!

  • oliverwebster92 Oliver (@oliverwebster92) reported

    @Plusnet My life would be easier if openreach wasn’t prehistoric and allowed you to connect my service in less than 10 working days! Considering they have just ceased the previous owners Plusnet service on the same line, you’d think they’d be able to connect mine at the same time 🙄

  • EviIRatPerson 🧙‍♀️🏠🐓 (@EviIRatPerson) reported

    Is plusnet wifi not working for anybody else right now

  • AliceMerray Alison 🌈 ❄🇪🇺 ⚫ (@AliceMerray) reported

    Hey @Plusnet my internet speeds are really poor recently. 4.4 Mbps down and 0.5 Mbps up. Streaming videos is virtually impossible. Please assist!