Plusnet

Plusnet Outage Report in Newport, Telford and Wrekin, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newport, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newport, Telford and Wrekin, England 03/25/2026 22:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newport, England

Latest outage, problems and issue reports in Newport and nearby locations:

  • andrewball01 Andrew Ball (@andrewball01) reported from Oakengates, England

    @Plusnet your DTR T2120 Youview box is without doubt the most appalling piece of technology ever shipped. Remote won't work, locks up, random and ghost recordings. Truly terrible and so unusable I am forced to try the nuclear option and do a factory reset. Not good enough!

  • seamjm Malcolm Maclean 🏴󠁧󠁢󠁳󠁣󠁴󠁿👀🇪🇺 (@seamjm) reported from Shifnal, England

    @Plusnet @plusnethelp getting no info on your website or helpline. I give up! Been like this for hours now. Pathetic service, very disappointed

  • ThiaDonnelly Thia Donnelly (@ThiaDonnelly) reported from Telford and Wrekin, England

    @plusnet Make mistakes after mistakes then your staff cut me off! Absolutely disgusting customer service

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Decwallace1991 EVIL SCOTSMIN (@Decwallace1991) reported

    @joefw02 @plusnethelp @DayZ Just switched to Plusnet and having same issue, did you fix it or have to move to a different ISP?

  • topcat_2006 Tramline TEC (@topcat_2006) reported

    @Plusnet your customer service is atrocious. You give me false information, you hang up on me, you keep sticking me on hold and on top of that you want to charge me huge cancellation fees when your service will not do what we want it to! Absolutely appalling.

  • MrMcLongStroke Ben Armstrong (@MrMcLongStroke) reported

    @Plusnet why am I paying for your service when 9/10 I don't have the internet which I pay for. Having to use mobile data at home all the time is a joke... Can't wait for the contract to finish so I can get a provider that does provide internet #plusnetisascam

  • MetepacQ Pistol (@MetepacQ) reported

    @Plusnet "While I appreciate the frustration, I'm afraid we wouldn't provide a goodwill gesture if you had made an error. I do understand that we're all human and people do make errors, however as we hadn't made the error we wouldn't compensate for this" #bestcustomerservice

  • brexitforexit Thetruthmonkey (@brexitforexit) reported

    @VAS6323 Never had a problem with plusnet or Sky

  • Mot0Dan Dan (@Mot0Dan) reported

    @JustaQuad PlusNet uses a different technology to VM. PlusNet uses Fibre To The Cab that goes over your copper telephone wire to the cabinet where it is then connected to fibre, the longer the copper the slow the BB. VM delivers coaxial cable straight to your door.

  • Fiddler1970 Mark Findlay (@Fiddler1970) reported

    @itvMLshow i left plusnet in October 2021, they owe me £200. I keep contacting them, they promise me a cheque, it never arrives. What do you advise. Must havexrung them over 10 times, have email confirming money owed.

  • pcnotchtree Patrick C Notchtree (@pcnotchtree) reported

    @Plusnet Thank you. My firewall setting is 'Off' so I guess port 25 is open. I was trying to use a bit of software which didn't seem to work, and the notes said it sometimes won't if the ISP blocks port 25. Doesn't seem top be the problem though.

  • darcy2010_jane Jane (@darcy2010_jane) reported

    @Plusnet I have just been advised by text that I have not made a payment and that I have restricted service!!! Would be helpful if I received a bill so that I can see what I owe and pay accordingly 🤔 Not a mind reader!!!

  • HMJC42 MJC (@HMJC42) reported

    @Plusnet why is my home WiFi now asking me for a username and password? It's never done that before and I don't know what mine is?