Plusnet

Plusnet Outage Report in Newport, Telford and Wrekin, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newport, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newport, Telford and Wrekin, England 01/07/2026 05:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Newport, England

Latest outage, problems and issue reports in Newport and nearby locations:

  • andrewball01 Andrew Ball (@andrewball01) reported from Oakengates, England

    @Plusnet your DTR T2120 Youview box is without doubt the most appalling piece of technology ever shipped. Remote won't work, locks up, random and ghost recordings. Truly terrible and so unusable I am forced to try the nuclear option and do a factory reset. Not good enough!

  • seamjm Malcolm Maclean 🏴󠁧󠁢󠁳󠁣󠁴󠁿👀🇪🇺 (@seamjm) reported from Shifnal, England

    @Plusnet @plusnethelp getting no info on your website or helpline. I give up! Been like this for hours now. Pathetic service, very disappointed

  • ThiaDonnelly Thia Donnelly (@ThiaDonnelly) reported from Telford and Wrekin, England

    @plusnet Make mistakes after mistakes then your staff cut me off! Absolutely disgusting customer service

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • blackhairbub Mig (@blackhairbub) reported

    @Plusnet a week without broadband, I'm doing all the chasing & your tech help seem to think it's not that important. Trying to be great at customer service? Not so far, no.

  • CBGActors Curtis Brown Actors (@CBGActors) reported

    @Plusnet just spent 25 minutes trying to get through on the phone. I moved house a week ago and still no wifi transferred over due to a problem with the phone line. Was meant to have an update Friday and still nothing. 😵‍💫

  • Abigailamykaren Abigail Morris (@Abigailamykaren) reported

    @Plusnet I’ve DMd you. Broadband hub never showed up - and you don’t answer your phone 😢

  • blackhairbub Mig (@blackhairbub) reported

    @Plusnet @lord_talbot You reply to positive tweets, but ignore others. And that's good customer service?

  • tomgreen0606 Tom Green (@tomgreen0606) reported

    @justwearmasks Aaaah, I was thinking about switching from PlusNet in the Autumn... superfast speeds and all that. I might do a bit of research now, just been told we can connect to the CityFibre network 👍

  • blackhairbub Mig (@blackhairbub) reported

    @Plusnet Why do I have to chase you, when you should be updating me on my loss of service??

  • mizzmor1 mizzmor (@mizzmor1) reported

    @Plusnet I was tricked into a 2 year contract. Was quoted 26.99 after a negotiation and month later went up to 29.50. Said was in contract! Even though negotiated over phone. Have tried complaining but no resolution.

  • NeedMoreTree Chris Walker (@NeedMoreTree) reported

    @Plusnet got told TODAY that our line is being cut off TOMORROW because we move FRIDAY. we cant use mobile data because we live in a valley. We work from home. I want to cancel this shocking service!! How?

  • astolante Louise🐦🐝🌵🧀🐌 (@astolante) reported

    @Plusnet hi, Internet has been dropping out on all devices the last two days (mostly from around 8pm, I'm at work during the day, so don't know if it's an all day problem). LS11 area

  • TomoBrooke Thomas Illingworth (@TomoBrooke) reported

    @Plusnet bought a new contract with you & should have received £30 reward card but haven't received it. Can you help? Thanks.