Plusnet

Plusnet Outage Report in Newport, Telford and Wrekin, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newport, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newport, Telford and Wrekin, England 12/05/2025 07:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newport, England

Latest outage, problems and issue reports in Newport and nearby locations:

  • ThiaDonnelly Thia Donnelly (@ThiaDonnelly) reported from Telford and Wrekin, England

    @plusnet Make mistakes after mistakes then your staff cut me off! Absolutely disgusting customer service

  • seamjm Malcolm Maclean 🏴󠁧󠁢󠁳󠁣󠁴󠁿👀🇪🇺 (@seamjm) reported from Shifnal, England

    @Plusnet @plusnethelp getting no info on your website or helpline. I give up! Been like this for hours now. Pathetic service, very disappointed

  • Rich4StGeorges 🇺🇦Richard Overton 🏴󠁧󠁢󠁥󠁮󠁧󠁿🌈🐈‍⬛ (@Rich4StGeorges) reported from Oakengates, England

    @Plusnet my totalise (madasafish) email doesn’t seem to be working is there any issues ?

  • andrewball01 Andrew Ball (@andrewball01) reported from Oakengates, England

    @Plusnet your DTR T2120 Youview box is without doubt the most appalling piece of technology ever shipped. Remote won't work, locks up, random and ghost recordings. Truly terrible and so unusable I am forced to try the nuclear option and do a factory reset. Not good enough!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • kevin_jeanes Kevin Jeanes (@kevin_jeanes) reported

    @Plusnet My Broadband speed is getting slower and slower. My estimated is 55 to 72 Mbps, I never get more than 26?

  • AmberValleyInfo Amber Valley (@AmberValleyInfo) reported

    @Plusnet Thanks Tony, the divert is in place, the phone is completely dead although getting very limited broadband. Keeping my fingers crossed @OpenreachHelp manage to sort the problem soon. Hope its not been caused by the fibre vans working throughout the village :(

  • HappilyUnwoke HappilyUnwoke 🇺🇦🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇸✡️🦖💚🤍💜 (@HappilyUnwoke) reported

    @Plusnet Stil having issues with my SIM, bit disappointed not to have got a reply to my Tweet and PM I sent yesterday yet, can you help please?

  • trycycle Nikki Ryan (@trycycle) reported

    @Plusnet WORSE SERVICE EVER BEEEN WITH THEM OVER 6 YEARS NO ENGINEER TURNS UP NO CALL NOTHING INTERNET NOT WORK 4 WEEKS PROPERLY THEY SAY SHOW GOODWILL NOT CHARGE ME NEXT MONTHS BILL ! Cheek !! BEEN HUNG UP ON SEVERAL TIMES SO RUDE I have disability & suppose to have priority!

  • Paul_M_Clarke Paul Clarke (@Paul_M_Clarke) reported

    @Plusnet Hello, thanks for reply. It has been rearranged and issue resolved today. Just frustrating taking a day out of the office and the engineer didn't come. I believe I will receive compensation for a missed appointment.

  • HappilyUnwoke HappilyUnwoke 🇺🇦🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇸✡️🦖💚🤍💜 (@HappilyUnwoke) reported

    @Plusnet I've been without phone service for a few days now. Please could you check my DMs? If I can't get it sorted today I think I'll just have to cancel and go back to my old provider?

  • Rich4StGeorges 🇺🇦Richard Overton 🏴󠁧󠁢󠁥󠁮󠁧󠁿🌈🐈‍⬛ (@Rich4StGeorges) reported from Oakengates, England

    @Plusnet my totalise (madasafish) email doesn’t seem to be working is there any issues ?

  • simoncrossley Simon Crossley (@simoncrossley) reported

    Why have broadband that crashes after 8pm when they are not available? That will not do @Plusnet #broadband #fail

  • JentheHomeBird Jen • 💛🤍💜🖤 • 🏳️‍🌈🏳️‍⚧️🇺🇦 {BLM} (@JentheHomeBird) reported

    @Plusnet hi there, I have no mobile phone signal, I’m in ribble valley area. I’ve tried turning my phone off and on several times but no luck. Can anyone help?

  • DanielCogoi Daniel Cogoi (@DanielCogoi) reported

    @Plusnet I am just being told by one of your representatives that the fact I cannot ask a question in the Plusnet forums - despite being a customer - is not an issue. Are you trying to hide that people have issues? I just want to ask other members a question and I cannot do it.