Plusnet Outage in Newport, Isle of Wight, England

@plusnethelp @Plusnet why if you have a major service outage does your website still say no problems with your network? Would save hanging on wait to your customer service team if you just are up front....

Yet again sold down the river by Plusnet was told in an email fibre would be connected 6 Feb it’s now the 9th & guess what been lied to - again! They also said my monthly payment would be £25 email said £38! Should have been ready Thursday put router on - nothing! Load of bolox

Still shit reception from Plusnet programmes still buffering my enjoyment still spoilt and they’re expecting payment for that they can P off

2 hours in & im only 17 mins into a catch up programme thanks to Plusnet’s shit broadbands &that they won’t allow me to cancel my subscription despite being within the 14 day period of being able to

So, I complained about shoddy service from Plusnet gets a I’m sorry please reply via DM sent private message got same reply please DO NOT GO WITH PLUSNET THEYRE AWFUL

@brendonvbone I'm with Plusnet and signal is fine

@nmassey79 @Alanlsg Plusnet...very fair..Mobile cheap linked to broadband. Bests I've had. Tell you when they are going to take your payment well beforehand. No issues whatsoever. Been with them 2 yrs.

God @Plusnet get your **** together. Two days in a row now ive lost internet completely at like 1 or 2 am. 😠 customer support isnt available at all after hours and it keeps happening, as well as my service being slow. Dog **** company.

@Plusnet My internet has suddenly gone down - are there any network faults or planned outages in the Aberystwyth area that you're aware of?

@plusnethelp didn’t ever reply to any tweets or DMs. It’s been several days. Classy customer service there, @Plusnet 🙄

Hi @plusnethelp I sent you a DM a week ago and not had a single reply, pretty disappointed. Please help #plusnet

@Plusnet Hi im trying to watch bt sport on my phone but its saying too many live streams are being viewed but only 1 other is being viewed! Can you fix it asap please!! Pm me asap

@jlandpartners your broadband sucks! An hour on the phone with a useless tech! You really should be more careful with your brand. @Plusnet not doing you any favours. Shocking customer service

@Plusnet my internet has been down all day, as has my phone line. I received a call first thing this morning from open reach but were trying to contact a neighbour not me. I’ve done the whole switch off/on and even reset it, but nothing. I’m quarantined with a 2 year old - help!!

@davinamarieb @Memeulous But Plusnet is ****.....

@plusnethelp I have been a Plusnet customer for quite a few years now but since moving address in Nov 2018 I have had nothing but issue with the billing system...and it continues...bill meant to be issued 7th Oct...was issued today...system will not let me pay it!!

@plusnet 2/2 In 2 wks used 50 gb of mobile data. My monthly average is 2gb. supposed to be saving money moving from Virgin. We talk of being world leaders in fibre broadband? I don’t know what the issue is and when I will get broadband. Family trapped at home. thank you Plusnet.