Plusnet Outage in Fareham, Hampshire, England

@plusnethelp @Plusnet why if you have a major service outage does your website still say no problems with your network? Would save hanging on wait to your customer service team if you just are up front....

Turns out they did do us proud, back up and running on the same day 💪 Never play with my emotions like that again @Plusnet

'We'll do you proud' - @Plusnet Also @Plusnet - Internet goes down when we both need it to wfh, can't fix over the phone but apparently no need to send an engineer, but if they do and there doesn't appear to be a problem well charge you £65 Internet's been down for 5 hours now

Yet again sold down the river by Plusnet was told in an email fibre would be connected 6 Feb it’s now the 9th & guess what been lied to - again! They also said my monthly payment would be £25 email said £38! Should have been ready Thursday put router on - nothing! Load of bolox

Still shit reception from Plusnet programmes still buffering my enjoyment still spoilt and they’re expecting payment for that they can P off

2 hours in & im only 17 mins into a catch up programme thanks to Plusnet’s shit broadbands &that they won’t allow me to cancel my subscription despite being within the 14 day period of being able to

So, I complained about shoddy service from Plusnet gets a I’m sorry please reply via DM sent private message got same reply please DO NOT GO WITH PLUSNET THEYRE AWFUL

@brendonvbone I'm with Plusnet and signal is fine

Had a call from 01847912990 with a recorded message saying it was my internet provider and that I’m going to lose service through illegal activity, but if i press 1 I can talk to them. It’s a SCAM of course but @Plusnet @plusnethelp you’re my provider. So thought I’d let you know

Praise for customer service to @Plusnet who happily negotiated a broadband deal. I asked for a v low price in return for staying 2 years. They agreed. 👏 👏

Praise for customer service to @Plusnet who are happily negotiates a broadband deal. I asked for a v low price in return for staying 2 years. They agreed. 👏 👏

@nmassey79 @Alanlsg Plusnet...very fair..Mobile cheap linked to broadband. Bests I've had. Tell you when they are going to take your payment well beforehand. No issues whatsoever. Been with them 2 yrs.

@Plusnet any reports of being down in Howden DN14?

@Plusnet Terrible service. Not had anything but problems since I signed up. And now I find out I'm not going to have any internet until next Tuesday. Ridiculous. I'm fed up with this company. I wouldn't recommend it to anyone.

@plusnethelp @Plusnet ordered broadband on 30th September... still waiting for activation date or any meaningful communication. Livechat not working and given up waiting on hold. Have I made a mistake?

@nyferjay @TalkTalk I had this exact same problem with them. Went on for about 3 months and they never helped. I spoke to managers, people would promise to chase it up and help and no one ever did. After arguing over the phone multiple times, we switched to plusnet. They fixed the issue in 24 hours

@plusnethelp My Mother is a new Plusnet customer. It has been 1 month since she recieved her router, which is STILL NOT working. She has tried to contact you to get help. She can't get through to speak to someone. Please get in contact so she can get her broadband working.

@Plusnet my wifi is not working & I am working from home, I am leaving to BT on monday and you seemed to have slowed my wifi to nothing explain ???? No option to DM you on twitter even tho your website says too.

@plusnethelp Any questions? We've got a team of helpful Plusnet advisors 2 answer any questions U have about leaving. Call us for free on 0800 073 3057 between 8am-8pm Monday-Friday or 9am-7pm on Saturdays and 9am-6pm on Sundays. What about EMAIL for those with hearing problems?

@NumbersFox Vodafone are who I'm having issues with right now. However it seems to be far more of a geographical problem than an ISP problem from what I'm reading here. For example, BT and PlusNet were rock solid for me in the past.

@plusnethelp our Plusnet connection is slow and unstable. We’re paying for your fastest connection but the service is very poor.

@Plusnet I notice you haven’t included your internet service in that list. Still waiting nearly 50 days later for you to respond to me....