Plusnet Outage in Fareham, Hampshire, England

@nmassey79 @Alanlsg Plusnet...very fair..Mobile cheap linked to broadband. Bests I've had. Tell you when they are going to take your payment well beforehand. No issues whatsoever. Been with them 2 yrs.

@rudhraigh @Plusnet I’ve heard awful things about them...

@Plusnet has the worst service ever!! 10 days to go online, 4 days later the system is down. Phoning them is impossible @plusnethelp @Bad_serviceUK @UKCustomerServi

@Plusnet 60mins wait time to raise an issue for business #support is #unacceptable. Phone lines out of action

@BrettSmithProf @bt_uk @Plusnet Happens here too!!! Don’t you just love paying for a service that doesn’t work! I’m getting grumpy old man syndrome!

@plusnethelp @Plusnet why is it impossible to speak to anyone?? I want to cancel my policy but the only time I can get through to anyone is by pretending I want to buy a new product.

@Plusnet why is it impossible to speak to anyone?? I want to cancel my policy but the only time I can get through to anyone is by pretending I want to buy a new product.

Plusnet sucks

@mcallister_will @Plusnet My whole issue stems from them trying to charge me 34% extra for being loyal - end of contract and they’ve stiffed me without notice - complained and they offered discount which is equivalent to what I WAS paying. Voda offered better service, faster speed for cheaper. Done deal

@writeything @Plusnet I was given advice by them that even BT was suprised they'd given me,consistency & clarity seem to be lacking. Never realised how stressful trying to change broadand provider could be.Oh for the old days

@mcallister_will @Plusnet I think that was my issue ... they make a big song & dance about their customer service, but I found it extremely lacking today ... big disappointment tbh. Will never use them again

@BBCWatchdog @Mattallwright @stephbreakfast @FoxNikkiFox Plusnet having problems with payments after they swapped their banking provider. Then charging late fees for their errors.

@mcallister_will @Plusnet Not sure I’d recommend any 😂 I’ve gone with Vodafone this time ... est speed of 63mbps, guaranteed speed of 55mbps, £4month cheaper than Plusnet, cust service that has (so far) put plusnet to shame and tech that will follow & target single device for best speed :)

@plusnet @plusnethelp I've barely been a customer for 2 weeks and this company is already proving to be inadequate, will have to drop them and look elsewhere. Poor customer service and poor live chat facilities

Plusnet: Worst provider I've ever experienced in my life. plusnet

@Plusnet @plusnethelp been waiting over a week for a manager call back to get a deadlock letter. Now been told I have to wait a further 48 hours because the initial 2 requests haven't been picked up and it has been escalated "again". Worst customer service I've ever experienced.

Hugely disappointed with the @Plusnet service and attitude. They pride themselves on their customer service, but it ain’t all that. See ya