Plusnet Outage in Havant, Hampshire, England

Dear @Plusnet I having tried calling your customer services without success, my father passed away 28.4.2020 and we need to cancel his services with you, but this has proved to be very difficult when you don’t answer the customer care line, please advise ASAP. Regards

Turns out they did do us proud, back up and running on the same day 💪 Never play with my emotions like that again @Plusnet

'We'll do you proud' - @Plusnet Also @Plusnet - Internet goes down when we both need it to wfh, can't fix over the phone but apparently no need to send an engineer, but if they do and there doesn't appear to be a problem well charge you £65 Internet's been down for 5 hours now

Yet again sold down the river by Plusnet was told in an email fibre would be connected 6 Feb it’s now the 9th & guess what been lied to - again! They also said my monthly payment would be £25 email said £38! Should have been ready Thursday put router on - nothing! Load of bolox

Still shit reception from Plusnet programmes still buffering my enjoyment still spoilt and they’re expecting payment for that they can P off

2 hours in & im only 17 mins into a catch up programme thanks to Plusnet’s shit broadbands &that they won’t allow me to cancel my subscription despite being within the 14 day period of being able to

So, I complained about shoddy service from Plusnet gets a I’m sorry please reply via DM sent private message got same reply please DO NOT GO WITH PLUSNET THEYRE AWFUL

@brendonvbone I'm with Plusnet and signal is fine

Praise for customer service to @Plusnet who happily negotiated a broadband deal. I asked for a v low price in return for staying 2 years. They agreed. 👏 👏

Praise for customer service to @Plusnet who are happily negotiates a broadband deal. I asked for a v low price in return for staying 2 years. They agreed. 👏 👏

@Plusnet help My broadbands speed and reliability has been pants now for 2 months. Please sort ASAP

@Plusnet Just got off the phone with someone called Lee from your customer support and I actually...enjoyed the call? With a utilities provider? And he was really helpful? And now I'm the kind of person who tweets their broadband provider to say thank you?? I'm in shock. Thanks!

@Plusnet Are you aware that your member area on your website doesnt work?

@plusnethelp @plusnet I’ve not had a single reply to my DM or tweets, what gives? Bad service :(

@Plusnet once again let down with a home broadband move, to top it off the communication is nonexistent and have to chase for updates but never get any. Another day wasted, gone downhill since being part of @BTGroup #poorservice #joke #broadband

@MissDemeanor07 Been the best so far & we've had talktalk(OK once it was set up properly), sky(OK at first but got progressively worse), plusnet(rubbish from the start so much so they had to give us a refund) now back with bt £ only had one issue that they have sorted(was the area not us)

@Plusnet you are crap! My speed keeps dropping to nothing and then I can't reconnect. This happens every day. When you can get through to somebody on the phone you get the same old bollox. I have searched this problem and I can't believe how many people have the same issue

@Plusnet Award winning customer service, probably not an award worth winning the rest must be even worse. Still awaiting the callback promised last Wednesday. Please stop associating yourselves with Yorkshire you aren’t even good enough for Lancashire to want you

@plusnethelp Sky is offering me unlimited broadband and unlimited mobile phone & landline calls for £25.00 per month inc VAT for an 18 month contract. This is substantially cheaper than our £46+ Plusnet cost. You have great customer service, but £21 difference is v. attractive.

@MissDemeanor07 Avoid BT and Plusnet. Both have crappy customer service - Plusnet cant even change your billing date, they are useless, and their equipment is sub par. BT packet shape your internet traffic so slow down things like Netflix, youtube etc. They denied this for years.