Plusnet Outage in Southampton, England

@ejames500 @Plusnet Basically seems like a choice between Vodafone and Plusnet TalkTalk have many bad things said about them.

@kejamieson_ @Plusnet You as well! I haven’t even bothered calling (laziness) but keeps cutting out. Was ok in first lockdown but since the second one been awful

@plusnethelp @Plusnet why if you have a major service outage does your website still say no problems with your network? Would save hanging on wait to your customer service team if you just are up front....

Yet again sold down the river by Plusnet was told in an email fibre would be connected 6 Feb it’s now the 9th & guess what been lied to - again! They also said my monthly payment would be £25 email said £38! Should have been ready Thursday put router on - nothing! Load of bolox

Still shit reception from Plusnet programmes still buffering my enjoyment still spoilt and they’re expecting payment for that they can P off

2 hours in & im only 17 mins into a catch up programme thanks to Plusnet’s shit broadbands &that they won’t allow me to cancel my subscription despite being within the 14 day period of being able to

So, I complained about shoddy service from Plusnet gets a I’m sorry please reply via DM sent private message got same reply please DO NOT GO WITH PLUSNET THEYRE AWFUL

Had a call from 01847912990 with a recorded message saying it was my internet provider and that I’m going to lose service through illegal activity, but if i press 1 I can talk to them. It’s a SCAM of course but @Plusnet @plusnethelp you’re my provider. So thought I’d let you know

@Plusnet How helpful of you wouldn’t be that the service is poor?

@Plusnet No ones helped me today just fobbed me off and told me to pay more for better speed. Total joke. No one replying to DM. Lied to by staff twice over the phone recently too. Appalling customer service

Hello @plusnet. Issues in winsford again. Alllllll dayyyyyy longggggg no connection. Sort your selves out. You are becoming the worst around quickly.

@Plusnet How do I cancel my subscription?

@Plusnet I've got a slow download speed (7mb) and fast up. Should be 67-72Mbps. Quick search on forums suggest I need "Plusnet Line Speed" set correctly. Is this something you can help with?

@Plusnet fix you're internet you useless *****

@Plusnet hi, may I make a suggestion? On your website acct login page you ask for my "Username". But you refer to this as my "Account Number" in your welcome email. Please can you change your website to ask for my Account Number to reduce confusion/multiple login failures! Thanks

@ellenheathcote Hi Ellen, sending voice notes via text isn't supported on our network I'm afraid but I'd recommend using an app such as Whatsapp or messenger which allows you to send and receive those instead. - Adam - Plusnet Sheffield

@photomikeyhere @Plusnet Always had a tip top service from @plusnet and I've been through a lot of providers. 👍 Not a single issue with #plusnet

@Plusnet I’m really not happy. Internet and landline still not working. You said back in January you were applying an 18.99 credit to my next bill, you didn’t. Then I spent over an hour on the phone in May and was assured the credit would come off June’s bill. It hasn’t, all lies