Plusnet Outage in Southampton, England

@plusnethelp @Plusnet why if you have a major service outage does your website still say no problems with your network? Would save hanging on wait to your customer service team if you just are up front....

Yet again sold down the river by Plusnet was told in an email fibre would be connected 6 Feb it’s now the 9th & guess what been lied to - again! They also said my monthly payment would be £25 email said £38! Should have been ready Thursday put router on - nothing! Load of bolox

Still shit reception from Plusnet programmes still buffering my enjoyment still spoilt and they’re expecting payment for that they can P off

2 hours in & im only 17 mins into a catch up programme thanks to Plusnet’s shit broadbands &that they won’t allow me to cancel my subscription despite being within the 14 day period of being able to

So, I complained about shoddy service from Plusnet gets a I’m sorry please reply via DM sent private message got same reply please DO NOT GO WITH PLUSNET THEYRE AWFUL

Had a call from 01847912990 with a recorded message saying it was my internet provider and that I’m going to lose service through illegal activity, but if i press 1 I can talk to them. It’s a SCAM of course but @Plusnet @plusnethelp you’re my provider. So thought I’d let you know

@plusnethelp your service is appalling. I’ve been trying to log into my account for 3 days now and for some reason your site is down for me. I can’t use youview apps, pay my bill and I’m not wasting hours waiting on the phone. I’m leaving Plusnet after 3 months of crap service!

@Ofcom Can you help with this? Both my wife and I work from home and are unable to do so due to this mess. @plusnethelp @Plusnet

@Plusnet In the process of moving to your broadband service I have been disconnected by my current provider. You were due to take over the service today but have not done so. I'n unable to get through on your telephone line. Can you get in touch to discuss the matter?

@amyjaybritton Well done getting through. I spent most of the morning a couple of months back trying to get in touch with Plusnet over my broken broadband, not something you need when you're working from home. O2 used to have the best customer service, they were happy to chat all day

@Plusnet I messaged Plusnet support on the 17th and I still haven't received a reply

@howiehok3434 Only down side is that, Plusnet's wifi routers are actually a disgrace.

@Plusnet Why is it impossible to contact Plusnet customer service as an existing customer? Sales people are available, but technical support is not. It's the middle of October, you can no longer blame COVID.

@virginmedia What are these faults tho? I was with @Plusnet for 4 years with not a single fault. No refunds ever applied either, we’re paying for a premium service but @virginmedia not fulfilling their end of the bargain. Combined with 1st day of our newborn too 🤯🤯

@plusnethelp Hi can I get some help with my Plusnet Broadband please?

@UswitchUK @Plusnet How?! They’re customer service skills are shocking