Plusnet

Plusnet Outage Report in Hastings, East Sussex, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Hastings, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hastings and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Hastings, East Sussex, England 11/20/2025 16:45

November 20: Problems at Plusnet

Plusnet is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Hastings, England

Latest outage, problems and issue reports in Hastings and nearby locations:

  • Bluhenry just strolling (@Bluhenry) reported from Bexhill-on-Sea, England

    @Plusnet I would like to contact customer services to cancel the BT sports app from my account . I am just going around in circles with this . Can you send me an email address to write to you please .

  • messalinahooper grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

  • Deirdre03224751 Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @Plusnet Don't do it. You will lose your main phone which will become digital and won't work if there is a power cut. Very dangerous if you live in an area where you don't have a mobile signal.

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

  • Deirdre03224751 Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @JohnTurner2021 @Plusnet True, but currently only BT and Virgin are immediately using digital lines. The others even though an arm of BT are not in the immediate future. This gives time to hope that a solution to charging phones when there is a powercut over more than an hour can be found. Can't see how.

  • SussexRivers UKalchemy (@SussexRivers) reported from Robertsbridge, England

    Broadband down for 12 hrs again so far; 2nd time in as many weeks @Plusnet; not sure if it’s the same fault as wasn’t told what the problem was 1st time

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Markgsparrow Mark Sparrow (@Markgsparrow) reported

    @HelloFromMarcus @Plusnet Having been through something similar, albeit not as serious, I feel your pain. I've been with BT for years but the past three months haven't been good. Seems fixed now and the customer service was excellent and based in Ireland.

  • JuppAusEssex Jupp (@JuppAusEssex) reported

    @Plusnet It’s 22:18 and the internet has gone out once again - so much for that resolving it today. Over a week now @OpenreachHelp - what actually is the issue?

  • dvngl David Nagle (@dvngl) reported

    @Plusnet Hi Ela, it's back up and running again now. Was down for a couple of hours yesterday evening. David.

  • binderella1 Bindi P (@binderella1) reported

    @Plusnet Hiya. I haven’t tried yet. The issue is intermittent so I will have to do it at some point. I did follow those steps when I first switched to Plusnet and it helped. Is it correct that I have to repeat this? Thanks.

  • DrImpaler Dr Ian P (@DrImpaler) reported

    @Plusnet tests show up to 25% packet loss on my line, VOIP to work is shocking. How do I get some support?

  • HelloFromMarcus Marcus Green (@HelloFromMarcus) reported

    @Markgsparrow @Plusnet The cost of it is, that I as a 20 year customer will move everything from them in the next 2 weeks. I don't want to, it's time consuming and expensive (especially when constantly chasing) but I've lost faith and trust in them completely.

  • lumpylawson John Heinrich (@lumpylawson) reported

    @Plusnet Plusnet scores Gold, Silver and Bronze in the ineptitude games. How can a simple renewal of contract turn into disaster? Deleting my account without reason and any failsafe plus a string of broken promises You must feel so proud

  • Propaneman1968 Anthony Brown (@Propaneman1968) reported

    @Plusnet I'm sorry, but your service has gone downhill dramatically in any regions outside of major cities. Poor.

  • soncaliucyclist Simon (@soncaliucyclist) reported

    @Plusnet your status page says that email issues are now resolved - but my POP3 email account is still not working in outlook....

  • dvngl David Nagle (@dvngl) reported

    @Plusnet our broadband is out (SW London) - is this a general problem or just us?