Plusnet Outage in Hampstead, Greater London, England

@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

Plusnet went down exactly at midnight... :/

@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

@Plusnet @plusnethelp customer service a absolute joke

@Plusnet customer service a absolute joke

1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

@Plusnet my internet connection has gone down and I can’t get through to anyone on the phone. Please fix my internet.

@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

@Robster65 @Plusnet They were excellent once upon a time. They made major **** up with my mum & admitted it. I finally left them myself after 15 odd years only a few months ago. No issues since. Very sad but imagine got too big

Anoush @Plusnet sorting out the refund. Well done Anoush, appreciate the help.

@scottkenneth83 @plusnethelp @Plusnet Online has been disabled all the way through lockdown. They were great at the start but gradually got worse. No internet for 8 weeks, went down every time weather was shite, told me to tether my work laptop to my mobile, wanted to charge me £100 for a house move.

I left PlusNet after 3 or 4 years not because of how **** both their service & customer service are, but because they go on & on about how good those things are when they are so VERY ****. TalkTalk might be a little bit ****, but at least they sort problems out... eventually.

@Plusnet Had email to say plusnet call protect activated on my account, it's not showing. I now get email saying it and voice mail is being removed at my request. WHY .. I NEVER REQUESTED IT TO BE REMOVED

@AnnieK751 @plusnethelp @Plusnet I've always found them great Ann. Was it over the phone or online chat? I've always used online chat and never had any issues with them

Terrible customer services from @plusnethelp @plusnet avoid if you can.

@Plusnet I have just now registered a formal complaint on my account with you. This after9 days of no answer.

@Plusnet not great customer service just ignoring your customers 😒

@simesa just had a chat with a Plusnet tech person (*they* called *me*!) who advised on positioning the router better; using 2.4ghz in rooms far from it not 5ghz; also, I should search for better channels (?!) I’ll try all that but a Mesh is the next stop if things are still bad.