Plusnet Outage Report in Hamilton, South Lanarkshire, Scotland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Hamilton, Scotland
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hamilton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 24: Problems at Plusnet
Plusnet is having issues since 02:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (71%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Hamilton, South Lanarkshire, Scotland
The most recent Plusnet outage reports came from the following cities: Glasgow and Lanark.
City | Problem Type | Report Time |
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Internet | ||
Internet | ||
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Hamilton, Scotland
Latest outage, problems and issue reports in Hamilton and nearby locations:
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Stephen Griffiths (@sgriff1990) reported from Coatbridge, Scotland
@Plusnet Hi, do you not support text messages to short code premium sms numbers?
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Southside Trekkie 🏳️🌈🏴🦄🖖🏻💖💜💙 (@SouthsideTrekk1) reported from Glasgow, Scotland
@Plusnet been trying to get hold of someone for 2 hours now. Working from home today so have had to cancel appointments at short notice. Not a peep on here from you either. Please sort this!
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Stephen Gordon (@mode101uk) reported from Glasgow, Scotland
@plusnethelp I have been a Plusnet customer for quite a few years now but since moving address in Nov 2018 I have had nothing but issue with the billing system...and it continues...bill meant to be issued 7th Oct...was issued today...system will not let me pay it!!
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Arda (@Ardabalci01) reported from Glasgow, Scotland
@Plusnet Moved to Glasgow, my internet been dropping so badly. Engineer came, still no change. Called again today 3rd time and opened question. I like to have the service that I pay for. Thanks.
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B to the I to the LL why? 🏴🏳️🌈 (@billyt501) reported from East Kilbride, Scotland
@thinkplaymake @Plusnet Having the same problem here. In Scotland...
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Pete Jeffrey (@petejeffrey) reported from Glasgow, Scotland
@Plusnet hi, is there a problem with your network in Glasgow? My internet has been dropping off pretty much every few minutes since last night 😒
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Paul Vandermotten (@pvander73) reported from Glasgow, Scotland
And for the umpteenth time my wifi through @plusnet has crashed!! Shite company, shite service, shite, shite, shite, shite, shite!!! Anyone reading this stay ******** away from this useless shower of shite!
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Hollie French (@hollie_french20) reported from Glasgow, Scotland
@Plusnet have left us stranded to try to work and socialise from home with no internet for 10 days, at LEAST 4 more days untill it might be fixed, poor communication and NO INFO on compensation. What do we do @plusnethelp ?
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Graham Ewing (@GDEwing) reported from Braidwood, Scotland
@Plusnet I'm connected now, Curtis, albeit I've been connected to the wrong team. Worst customer experience in my 19 years as a customer.
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Southside Trekkie 🏳️🌈🏴🦄🖖🏻💖💜💙 (@SouthsideTrekk1) reported from Glasgow, Scotland
@JennyBratty @Plusnet Yeah, that’s not on. I’ve never had an issue so far other than being slow to repair a damaged line but I think this is an open reach issue.
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Euan Cannon (@spudmalinky) reported from Cambuslang, Scotland
@Plusnet not great customer service just ignoring your customers 😒
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David Crichton (@Cliff_Hill) reported from Coatbridge, Scotland
@Plusnethelp @Plusnet Absolutely hopeless. Trying to transfer to you for phone & BB. Transfer date was yesterday and I called today and now it’s another 3 weeks or so! No apology or anything. What a great way to treat new customers. Maybe I should cancel.
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Hollie French (@hollie_french20) reported from Glasgow, Scotland
Day ??? of Lockdown, Day 18 of Dry January, Day 5 of no Wi-Fi, (Day 3 of calling Plusnet to fix this). This is what we live for...
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Kenny Parker (@MrKennyParker) reported from Hamilton, Scotland
@Plusnet had my broadband and phone connected this morning, absolute complete mess up by your company, was told I will keep my existing telephone number and this hasn't happened which is a real problem as my wife is disabled. Also you never sent you a Router, useless
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Anthony 🌏♿ (@geordie_travels) reported from Glasgow, Scotland
..without Wi-Fi (probably) all weekend. Wonderful when I have a stack of deadlines and need a stable connection for liaising with clients. Your customer support was a bit underwhelming too! Seriously annoyed already... @Plusnet @plusnethelp. Thanks a blummin' lot!!! #URGH!!!
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Stevie J (@Sassenachtweet) reported from Glasgow, Scotland
@Plusnet @plusnethelp is there anyone in? Anyone around to help?
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Imran Mohammed (@imy69) reported from Cambuslang, Scotland
@Plusnet Hi, i am having issues with my connection at home and router flashing orange light. Not sure whats happened. When will this be fixed?
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Andrew Bradley Photography (@AndrewCameraGuy) reported from Glasgow, Scotland
So ever since I told @Plusnet I was moving to @virginmedia due to terrible speeds provided in my area against Virgins 1Gig my internet speed has been throttled that it’s barely useable. Only a week to go of the worst service. #broadband #dontsettle
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ronnie orr (@ronnieorr10) reported from Glasgow, Scotland
@Plusnet so I called plusnet explained enjineer came out still dropping signal and all I get is yes we can see it's dropped several times paying for a service that I can't use
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Celtic Fanzone 🍀 (@celticfanzone) reported from Cambuslang, Scotland
@Plusnet Any issues in G72 postcode, Internet been down a wee while now? 🤔
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Comrade Scott 'Z.O.V' 🇷🇺 (@schiedamseschot) reported
@kenjera2 Tried everything.. no response from Plusnet I'm starting to wonder if my internet connection has been taken away at the behest of the govt 20 hours without.. hopefully I'll get reconnected later cos my mobile signal is non existent
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Chris Barber (@Chris93B) reported
@Plusnet not particularly happy with your customer service, I didn't realise that your team can decide when and when I'm not feeling alarmed and harassed by your latest email.
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Eleanor Dallaway (@EleanorDallaway) reported
4: the rest of the work. You’ll be able to switch one tonight”. Wonderful. “Your old wifi will stay on until we confirm the new is operational.” Great. No-one comes. At midnight, old service is switched off. I call Plusnet…
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Simon Weekes (@SimonWeekes) reported
@Plusnet Hi, my contract expires next month. I'd like to upgrade to Full Fibre, but your website won't let take the deal as I'm an existing customer. Is there any workout for this, or do I need to let my contact lapse and become a "new" customer?
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Austin Powers (@AustinP39032121) reported
@Plusnet we have only signed up to a new contract for 18 months I have received notice the price is rising why is this as it’s terrible way to tear customers so what are my options?
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Mike Griffith (@MikeGriffith9) reported
@Plusnet trying to upgrade my broadband but I get a message saying - cannot make any changes whilst there is a phone order in progress - not aware of any orders; help pls
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Eleanor Dallaway (@EleanorDallaway) reported
12: Will this 🧵 make a blind bit of difference? Absolutely not. Has it helped to let off a small amount of steam? Yes it has. To reiterate, the Plusnet advisors have been more than lovely, but they’re constrained by uncontactable suppliers, terrible processes and legacy systems.
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Robert Kosa (@kosarob8) reported
@Plusnet Morning, how could I get a newer HUB for my internet connection? I have Plusnet Hub ONE (signal levels are shocking sometimes) but I cannot put this into modem mode only. I have my own wireless AP and would like to use that instead. Can we sort this, please?
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Felix ♿ Fern (@Felix_F_Fern) reported
@tattooedselkie @SkyUK I used Plusnet for a long time because they were well priced, but leaving them when I moved was a ******* experience. Every month they would charge me, I'd call to complain, they'd reimburse me and say they'd 100% cancelled my account and it would never happen again, and...
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Austin Powers (@AustinP39032121) reported
@Ofcom @Plusnet why are broadband and phone providers allowed to raise prices by £6+ a month after signing a new 18 month contract? It’s very unfair and terrible practice that need’s to be stopped