Plusnet

Plusnet Outage Report in Freshwater, Isle of Wight, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Freshwater, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Freshwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Freshwater, Isle of Wight, England 03/18/2026 04:35

March 18: Problems at Plusnet

Plusnet is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Freshwater, England

Latest outage, problems and issue reports in Freshwater and nearby locations:

  • mrparker666 mrparker666 (@mrparker666) reported from New Milton, England

    @Plusnet @daiwill Mine is down /again/

  • mrparker666 Simon Parker (@mrparker666) reported from New Milton, England

    @ejames500 @Plusnet Basically seems like a choice between Vodafone and Plusnet TalkTalk have many bad things said about them.

  • mrparker666 mrparker666 (@mrparker666) reported from New Milton, England

    infuriating system outage page shows everything is ok when clearly they switched the net off at 2 a.m. for some reason ? #plusnet

  • BILDERBERG_GP Peter Jeffries #Standup4Brexit (@BILDERBERG_GP) reported from Newport, England

    @nmassey79 @Alanlsg Plusnet...very fair..Mobile cheap linked to broadband. Bests I've had. Tell you when they are going to take your payment well beforehand. No issues whatsoever. Been with them 2 yrs.

  • mrparker666 mrparker666 (@mrparker666) reported from New Milton, England

    @Plusnet Is back again now, was down about for hours though. Cheers

  • Le_Painter Dudley Freshwater (@Le_Painter) reported from Christchurch, England

    @plusnethelp Re: Question 207507773. Account:  Bdrenaline You asked for confirmation if this matter was now  closed.  NO YOU CANNOT CLOSE THE ISSUE. WE STILL HAVE A MASSIVE COMPLAINT WITH PLUSNET AND EXPECT CONSIDERABLE COMPENSATION FOR THE INCONVENIENCE. please contact Me!!!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • KrzyMammaMarina Marina Krzykawska (@KrzyMammaMarina) reported

    @Plusnet we have no internet in the highroyds area is it down?

  • steve_r_music Steve Richer (@steve_r_music) reported

    @Plusnet hi! In last few days speed has dropped from 43Mbps to between 2 and 5, plus the service disconnects now and then as well. Any idea what might be causing it?

  • TheWereMonster TheWereMonster (@TheWereMonster) reported

    Optimistically waiting for my new @Plusnet broadband to hopefully 🤞 go live today. Never have I changed providers and been cut off at midnight but hey ho, thats what @SkyHelpTeam have done. But we'll get onto my experience with them shortly....

  • Rix000 Richard Lord (@Rix000) reported

    @Plusnet Eee, ta fer yer prompt reply. Ow long der yer reckon yowl bi announcin'? Av bin a customer ov Plusnet fer nigh on 20 yeers an' I reely don't want ter go elsewhere. But if PN can't offer mi a eff tee tee pee connexshun when it's availibull 'am gunna jump ter then as can.

  • TCH_Law Tracey Campbell-Hynd (@TCH_Law) reported

    So…..between @plusnet broadband being down and @VodafoneUK signal being slower than a week in the jail, my working day has been utterly wasted. ANY chance either could be fixed for purpose tomorrow folks?!?

  • DudleyBlue Steve Dudley (@DudleyBlue) reported

    So disappointed with @Plusnet - such great service for years & then we cancel the contract to move house & are hit with a nasty sting in the tail #bittertaste #poorcustomerexperince

  • Plusnet Plusnet (@Plusnet) reported

    @steve_wigg Hi Steve, if you contacted us before 14 days, you are still free to leave even if the service has been activated. You will only have to pay a pro rata rate for any period of service provided. I'd recommend contacting our business team about this. - Cal, Plusnet Leeds

  • AlixTraynor2 Alix Traynor (@AlixTraynor2) reported

    @Plusnet Why no update re no mobile signal? Can't make calls. You need to do something and let users know. We can't email as you have no email address, can't call so we're stuck. GU27 area.

  • Plusnet Plusnet (@Plusnet) reported

    @superstratrob91 ...customer support team can be reached on 0800 432 0200. If mobile account, our mobile support team can be reached on 0800 079 1133 or 500 (From a Plusnet Mobile). Both can be reached from Monday - Sunday 08:00 - 20:00 I hope this helps. - Benj 2/2

  • IAmNotYetDead DJStead 🧡 🇪🇺 (@IAmNotYetDead) reported

    Hi @Plusnet - my mobile has had 'Emergency calls only' for the last few days, and I've been in a couple of different locations, at most of which I would normally have signal (I'm in a large city). Not a new customer - any idea what the issue might be?