Plusnet

Plusnet Outage Report in Freshwater, Isle of Wight, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Freshwater, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Freshwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Freshwater, Isle of Wight, England 12/31/2025 04:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Freshwater, England

Latest outage, problems and issue reports in Freshwater and nearby locations:

  • mrparker666 mrparker666 (@mrparker666) reported from New Milton, England

    @Plusnet Is back again now, was down about for hours though. Cheers

  • mrparker666 mrparker666 (@mrparker666) reported from New Milton, England

    @Plusnet @daiwill Mine is down /again/

  • Le_Painter Dudley Freshwater (@Le_Painter) reported from Christchurch, England

    @plusnethelp Re: Question 207507773. Account:  Bdrenaline You asked for confirmation if this matter was now  closed.  NO YOU CANNOT CLOSE THE ISSUE. WE STILL HAVE A MASSIVE COMPLAINT WITH PLUSNET AND EXPECT CONSIDERABLE COMPENSATION FOR THE INCONVENIENCE. please contact Me!!!

  • mrparker666 Simon Parker (@mrparker666) reported from New Milton, England

    @ejames500 @Plusnet Basically seems like a choice between Vodafone and Plusnet TalkTalk have many bad things said about them.

  • BILDERBERG_GP Peter Jeffries #Standup4Brexit (@BILDERBERG_GP) reported from Newport, England

    @nmassey79 @Alanlsg Plusnet...very fair..Mobile cheap linked to broadband. Bests I've had. Tell you when they are going to take your payment well beforehand. No issues whatsoever. Been with them 2 yrs.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • SammyjHarman samharmanwrites (@SammyjHarman) reported

    @Plusnet I tried to pay my bill three times over the phone and there was a system problem on your part meaning I couldn’t You’re now threatening to close my account! I’ve set up a new DD for end of month haven’t got time to sit on a long phone call

  • cultchie Paul (@cultchie) reported

    @Plusnet @DavidCeiriog Ridiculous, as bad as Sky. Surely you will contact customers to offer renewal prior to contract ending???

  • markfaulkner67 Mark (@markfaulkner67) reported

    @Plusnet 30days no broadband, 3 engineer no shows, several people saying they are taking personal responsibility. Lastest support ticket 222045303 says linefault. How, perfectly fine before you took over. Don’t ask me to DM anybody. Just get it sorted. I would be embarrassed.

  • Plusnet Plusnet (@Plusnet) reported

    @thePanda84 Thanks for getting back to us Amanda, the cessation charge is just an Early Termination Charge if you were to cancel before the end date. You won't get charged unless you did cancel before the end date. - Curtis, Plusnet Sheffield

  • Poselay Hakam (@Poselay) reported

    I switched my #broadband supplier from @SkyBroadbandd to due to months of excruciating bad service. I'm now with @Plusnet & the service given to me by Anthony from Leeds was truly amazing, great conversation about the company. Thank you Anthony from Leeds. 👏🏾 10/10

  • Plusnet Plusnet (@Plusnet) reported

    @chrisfruss Hi Chris, I'm sorry for the late reply and for the loss of service you were experiencing yesterday. From checking your line I can see the connection has returned and there are no external faults, are you back online or are you still having issues? -Tony Plusnet Sheffield

  • AmandaHepburn3 Amanda Hepburn (@AmandaHepburn3) reported

    When will Comic Relief realise those of us on PlusNet cannot donate via text, it’s not allowed on the network and we miss out? 😠 @comicrelief

  • J_a_n_e_yB JB (@J_a_n_e_yB) reported

    @NOWHelpTeam Hi yes, says it’s lost internet connection. We checked with PlusNet but no issue on the line/router. I spent an hour on the phone with NOW a few weeks ago where we did updates and factory reset but no good. If I ring you it’s says “sort TV issues online”, which I can’t.

  • Pauline54232922 Pauline Turner #pigoneer (@Pauline54232922) reported

    @VictimVodafone Plusnet are very good with customer service. I wish I had stayed with them instead of switching to Vodafone.

  • GiddyPip Jacqui (@GiddyPip) reported

    @Plusnet what's happened to your internet? Why so slow? Been trying to upload 1 document for over 1 hour now 😫