Plusnet

Plusnet Outage Report in Ferryhill, County Durham, England

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Ferryhill, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Ferryhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Ferryhill, County Durham, England 03/05/2026 10:40

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Ferryhill, England

Latest outage, problems and issue reports in Ferryhill and nearby locations:

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • glaswegian78 ALLAN HARPER (@glaswegian78) reported from Ingleby Barwick, England

    And EE HAS closed my account which means got no data! Joke! Every time ring @Plusnet get told different reasons for delay absolute joke! Can’t even access an online account as not working yet

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • ToxicSmoggie Chris (@ToxicSmoggie) reported from Stockton-on-Tees, England

    @Plusnet @plusnethelp And at 9pm on a Friday night your customer service is shocking been on hold for 20 minutes yet to speak to someone

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • dav_jolly Buzby (@dav_jolly) reported

    @Daisydewdrop18 @Plusnet If they can't Service your Requirements they are at Fault?

  • SophLevesque93 Sophie 🌺 (@SophLevesque93) reported

    @Plusnet seems like our broadband once again is down. Changed to Fibre on 17th December 2021, yet since this date the internet has been shocking. Now I’m unable to work properly from home!

  • michele_paule Michele Paule (@michele_paule) reported

    @virginmedia Internet out for 24 hours in Oxford and no indication of when service will be restored. 'We're working hard' the bot says. So should I be but I can't. Very much wishing I hadn't switched ftom @Plusnet. Be warned!

  • Kbhcjsin Stevie (@Kbhcjsin) reported

    @TonyRobbo86 @Plusnet Same for me, horrific service been like this for weeks now constantly drops on and off.

  • Plusnet Plusnet (@Plusnet) reported

    @MittArmstrong Hi there, to process your cancellation our customer options team would need to confirm this over the phone with you. You can contact them on 0800 013 2632. Their opening times are Monday - Friday 8am to 8pm. Saturday 9am to 7pm and Sunday 9am to 6pm. - Cal, Plusnet Leeds

  • cattykin Oscar's fan (@cattykin) reported

    @Plusnet hi, my sim arrived today and I can't make calls. I want to keep my old number and cannot do it. Please help!

  • Anne84168766 Anne (@Anne84168766) reported

    @Plusnet What defines you is a Co that has no idea! I sent letter of complaint to PN & I just had a call from Raj in complaints to tell me that HE thinks the letter I got from them is not threatening in any way. Let's see what the Ombudsmen says. Raj is ignorant!

  • dfw1wise dfw1wise@hotmail.com (@dfw1wise) reported

    @Plusnet I have sent three emails to customer support and no reply my contract is up today and i asked about renewal in December no reply have been charged out of contract fee which is £16 more / month so have cancelled direct debit

  • Plusnet Plusnet (@Plusnet) reported

    @aledrob Hi Aled, As per the response on the ticket it takes up to 4 hours if you have any problems after this time please let us know. -Daniel Plusnet Sheffield

  • Naturanelly Althea - 💙🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪🇪🇺 (@Naturanelly) reported

    @Daisydewdrop18 @Plusnet Ombudsman? Hardly seems fair if they can’t service you in your new area - they have breached the contract?