Plusnet

Plusnet Outage Report in Ferryhill, County Durham, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Ferryhill, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Ferryhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Ferryhill, County Durham, England 03/28/2026 00:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

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Plusnet Issues Reports Near Ferryhill, England

Latest outage, problems and issue reports in Ferryhill and nearby locations:

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • glaswegian78 ALLAN HARPER (@glaswegian78) reported from Ingleby Barwick, England

    And EE HAS closed my account which means got no data! Joke! Every time ring @Plusnet get told different reasons for delay absolute joke! Can’t even access an online account as not working yet

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • ToxicSmoggie Chris (@ToxicSmoggie) reported from Stockton-on-Tees, England

    @Plusnet @plusnethelp And at 9pm on a Friday night your customer service is shocking been on hold for 20 minutes yet to speak to someone

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • jonbirkett jonathan birkett (@jonbirkett) reported

    @Plusnet I can't find the FAQ about how your service is going to "CPI plus 3.9%" better after the 31st of March. Kindly point me to that FAQ. Thanks

  • DavisIsaacs Lisa (@DavisIsaacs) reported

    Plusnet! Terrible charging over £200 when customer terminated in 14 days! #whataripoff!

  • pipmadeley Pip (@pipmadeley) reported

    Said he'll try to chase it up but it might be end of next week before they're fixed. He was confident fibre port is likely to be the root cause of my issues. Meanwhile had a chat with James at Plusnet yesterday, another nice guy, genuinely eager to help. Maybe by next weekend...?

  • MonkeyTennis14 Steve (@MonkeyTennis14) reported

    @Plusnet been on one bar or No Service now for the past four days. Can’t find any way of getting in touch with you apart from Twitter or calling - do you know when the service will be back up. Also loads of people on my road using EE also have no service.

  • Gingerem1 Gingerem (@Gingerem1) reported

    @plusnet increase prices . Terrible service. Constant slow and lagging issues that are never rectified when reported. Looking forward to the end of contract

  • happykerching Mr Finch (@happykerching) reported

    Plusnet a month ago . Your current monthly plan is to rise from your current £31to £42.00 as your plan is coming to an end .However we would like to offer you a new monthly price plan for 18m of £21 oooh woopy doo!!! Signs up for it. 4weeks LATER Dear customer unfortunately

  • JSN_Photography John (@JSN_Photography) reported

    @Plusnet Good morning, is there a problem with your customer service numberI have been trying for 2 days and keep getting a message saying its now closed.

  • BishopMark1 Mark Bryant (@BishopMark1) reported

    Does anybody know why @Plusnet ignore customer feedback and do not do what they say they will?

  • brendon_rogers Brendon Rogers (@brendon_rogers) reported

    @Plusnet upgraded from std fibre to FTTP today. You’ve disconnected the old service before the new one is working. Terrible service.

  • pipmadeley Pip (@pipmadeley) reported

    Said he'll try to chase it up but it might be end of next week before they're fixed. He was confident fibre port is likely to be the root cause of my issued. Meanwhile had a chat with James at Plusnet yesterday, another nice guy, genuinely eager to help. Maybe by next weekend...?