Plusnet outages and service status in Ferryhill, England

Problems in the last 24 hours in Ferryhill, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Ferryhill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Ferryhill, England

Latest outage, problems and issue reports in Ferryhill and nearby locations:

• 
  Sean Hadland (@SeanHadland) reported 4 minutes ago from Darlington, England

  @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

• 
  ALLAN HARPER (@glaswegian78) reported 14 minutes ago from Ingleby Barwick, England

  And EE HAS closed my account which means got no data! Joke! Every time ring @Plusnet get told different reasons for delay absolute joke! Can’t even access an online account as not working yet

• 
  Chris (@ToxicSmoggie) reported 17 minutes ago from Stockton-on-Tees, England

  @Plusnet @plusnethelp And at 9pm on a Friday night your customer service is shocking been on hold for 20 minutes yet to speak to someone

• 
  Joanne Emerson (@remenos) reported 24 minutes ago from Sherburn Hill, England

  @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

• 
  John Adams (@Johnad25) reported 25 minutes ago from Durham, England

  @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

• 
  Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported 36 minutes ago from Sunderland Bridge, England

  Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

• 
  John Adams (@Johnad25) reported 37 minutes ago from Durham, England

  From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

• 
  Scott ⚫️⚪️ (@LeDreamboat) reported 46 minutes ago from Sacriston, England

  Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DBBB (@davidjohn73_) reported 6 minutes ago

  @BluntMancLady @Plusnet Count yourself lucky I never received mine. I would be highly dubious of anything they offer to get you to sign up.

• 
  Flower Pot (@FlowerP79667758) reported 8 minutes ago

  @Plusnet Day 6 now of no internet. Open-reach dug up the pavement last Wednesday no internet since. We have contacted Open-reach and Plusnet. Told Tuesday is the earliest an engineer can come out. We do everything on line ,banking, health, paying bills etc etc. Communication with family and friends. We have no landline. Through no fault of our own no help from either Open Reach or Plusnet. Our neighbours have not been affected . I am using mobile data but I assume for security reasons I am unable to pay bills via my bank. To be without the internet for so long in this day and age is a serious customer failure and one that should be taken seriously by service providers.

• 
  ǝǝqspǝǝl 🇬🇧⚛️⚡️💡 (@leedsbee) reported 8 minutes ago

  @ziontree @ThreeUK @ThreeUKSupport Quite possibly the worst customer service…in the world (although BT, EE & Plusnet are level *******)

• 
  🇰🇪 (@MrLewisVuitton) reported 9 minutes ago

  @NtantuNow @virginmedia @Plusnet Virgin are so useless. Instead of fixing the issue they just offer to boost your speeds lol

• 
  COYS CORNER PODCAST (@TOTTENHAM6191) reported 10 minutes ago

  @Plusnet They have done nothing but push me pillar too post. One lets me leave the next says no and essentially bullying me in too staying in contract by making me wait 30 days too fix a fault thats lasted 6 months!

• 
  wattery filth (@watteryfilth) reported 11 minutes ago

  @Danjsalt @SkyUK Plusnet, very good support

• 
  NMP (@NDP2022) reported 13 minutes ago

  @Plusnet Do not use this company. They take your money, don’t set up an account and fail to refund you when you provide your details. Customer service is non existent. EE have been amazing compared to this shower of a company.

• 
  Jake (@jakehumphrys) reported 17 minutes ago

  @Plusnet @bt_uk It's been reported on PN, BT and EE forums now but there seems to be a regional issue with your GGC cache (specifically affecting some in the North West / Wales and Midlands) When Connecting to rr5---sn-cu-cime7 and others there's a bad initcwnd that lowers speed

• 
  Alison Lees (@AlisonMLees) reported 18 minutes ago

  @Plusnet Why should I phone? The last time I phoned, I got someone who didn't know anything and wouldn't help. It's quite simple. If you email me, I should be able to email you back.

• 
  Widge80 (@wendy4robbie) reported 18 minutes ago

  @Plusnet have restricted my service as payment hasn’t been made(despite setting up a DD!). I have tried to pay online several times but payment page is not working. I called 3 different numbers between 18:20 and 18:40 and been told their lines are closed and only open 8am-8pm?!