Plusnet Outage in Ingleby Barwick, Stockton-on-Tees, England

@plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

@Plusnet @plusnethelp And at 9pm on a Friday night your customer service is shocking been on hold for 20 minutes yet to speak to someone

And EE HAS closed my account which means got no data! Joke! Every time ring @Plusnet get told different reasons for delay absolute joke! Can’t even access an online account as not working yet

God @Plusnet get your **** together. Two days in a row now ive lost internet completely at like 1 or 2 am. 😠 customer support isnt available at all after hours and it keeps happening, as well as my service being slow. Dog **** company.

@Plusnet My internet has suddenly gone down - are there any network faults or planned outages in the Aberystwyth area that you're aware of?

@plusnethelp didn’t ever reply to any tweets or DMs. It’s been several days. Classy customer service there, @Plusnet 🙄

Hi @plusnethelp I sent you a DM a week ago and not had a single reply, pretty disappointed. Please help #plusnet

@Plusnet Hi im trying to watch bt sport on my phone but its saying too many live streams are being viewed but only 1 other is being viewed! Can you fix it asap please!! Pm me asap

@jlandpartners your broadband sucks! An hour on the phone with a useless tech! You really should be more careful with your brand. @Plusnet not doing you any favours. Shocking customer service

@Plusnet my internet has been down all day, as has my phone line. I received a call first thing this morning from open reach but were trying to contact a neighbour not me. I’ve done the whole switch off/on and even reset it, but nothing. I’m quarantined with a 2 year old - help!!

@davinamarieb @Memeulous But Plusnet is ****.....

@plusnethelp I have been a Plusnet customer for quite a few years now but since moving address in Nov 2018 I have had nothing but issue with the billing system...and it continues...bill meant to be issued 7th Oct...was issued today...system will not let me pay it!!

@plusnet 2/2 In 2 wks used 50 gb of mobile data. My monthly average is 2gb. supposed to be saving money moving from Virgin. We talk of being world leaders in fibre broadband? I don’t know what the issue is and when I will get broadband. Family trapped at home. thank you Plusnet.