Plusnet

Plusnet Outage Report in Exeter, Devon, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Exeter, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Exeter and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Exeter, Devon, England 12/11/2025 05:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Exeter, England

Latest outage, problems and issue reports in Exeter and nearby locations:

  • sassycat60 Sarah P (@sassycat60) reported from Exeter District, England

    @gelcoatcleaner @Plusnet @plusnethelp Bet they’re not rude on the phone like @Plusnet

  • TomHawesCloud Tom Hawes (@TomHawesCloud) reported from Exeter District, England

    @Nigelontheradio @plusnethelp Hey Nigel, thats a shame, I've had a good time with Plusnet, been with them for 5 years and their customer service has always been good (far better than any other provider we've experienced). They're doing what they can at the mo for us: sent openreach engineer + new router out.

  • misterp55 Paul Scholes (@misterp55) reported from Teignmouth, England

    @nowtvhelp After your appalling service last year with months of waiting for broadband to work, I instigated formal complaints, all of which came to nothing, so I moved to #Plusnet. I’ve just been told by you I’ve earned a new rank as Advocate on your community! Sums you up.

  • PhilBreading Feel the love ❤️ #Joemance (@PhilBreading) reported from Exeter District, England

    @Plusnet Oi you lot, your service has collapsed and your website is shot. Trying phone support and been waiting for an hour for you to pick up. Come on guys.....

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • julesdaw julie merritt (@julesdaw) reported

    @Plusnet Asked for upgrade to full fibre on 8th August, been let down 3 times with no explanation or promised secured appointment. What is going on!!!!! No idea when it will happen, no faith left in plusnet.

  • MatthewHewitt84 🦋𝐿𝒶𝓂𝒷 - 𝑀𝒶𝓉𝓉𝒽𝑒𝓌 🐝 (@MatthewHewitt84) reported

    @Plusnet My broadband came back on last night I think there was outage because my ONT was red

  • Plusnet Plusnet (@Plusnet) reported

    @TraceyAmass Hi there Tracey, I'm really sorry for the lack of mobile signal that's been affecting you, apologies for the delayed response from us too. Could you get back to us with your mobile number if that's still an issue please so we can look into it further? Adam - Plusnet Sheffield

  • julesdaw julie merritt (@julesdaw) reported

    Asked for upgrade to full fibre on 8th August, been let down 3 times with no explanation or promised secured appointment. What is going on!!!!! No idea when it will happen, no faith left in plusnet.

  • AlbaM007 AlbaM #Saveourkids (@AlbaM007) reported

    Seems to be issues with text message not coming through lycamobile and plusnet anyone else @CarolineCoramUK

  • julesdaw julie merritt (@julesdaw) reported

    STILL NO CONTACT #OPENREACH # PLUSNET #BADCUSTOMERSERVICE Asked for upgrade to full fibre on 8th August, been let down 3 times with no explanation or promised secured appointment. What is going on!!!!! No idea when it will happen, no faith left in plusnet.

  • Democraticist ASTRONOMO.Space 🇬🇧 🇮🇹 🌍 🚀👩‍🚀🌛✨ #NHS (@Democraticist) reported

    @TalkTalk @Plusnet Will you explain to me why you always repeat the same song about £. 50 charge, if it is not your problem? When already THREE times in the years, were told line OK, then #LANDLINE was fixed all THREE times! #FAIL

  • anxious_silence Robert Barker 🦆☂ (@anxious_silence) reported

    We (think) we got hit by lightning last night and it fried our modem. Trying to get it sorted but oddly PlusNet's daft automated support system doesn't have an option for "We got hit by sodding lightning"

  • sman3d Steven M (@sman3d) reported

    @Plusnet Hi Adam I received my SIM after 4 days of 0 service, I use my phone for work you can imagine this was a nightmare & costly. The people I spoke to couldn’t have been less helpful, and I suggest you look at the automation of cutting people off before confirming they have their sim

  • BlackettJay Jay Blackett (@BlackettJay) reported

    @Plusnet Hi, my SIM card hasn’t arrived and I cannot call the support number given because I do not have a sim card. It’s been 10 working days and I have already been charged to start my plan. Thanks