Plusnet Outage Report in Exeter, Devon, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Exeter, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Exeter and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 25: Problems at Plusnet
Plusnet is having issues since 12:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Exeter, England
Latest outage, problems and issue reports in Exeter and nearby locations:
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Tom Hawes
(@TomHawesCloud) reported
from
Exeter District, England
@Nigelontheradio @plusnethelp Hey Nigel, thats a shame, I've had a good time with Plusnet, been with them for 5 years and their customer service has always been good (far better than any other provider we've experienced). They're doing what they can at the mo for us: sent openreach engineer + new router out.
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Paul Scholes
(@misterp55) reported
from
Teignmouth, England
@nowtvhelp After your appalling service last year with months of waiting for broadband to work, I instigated formal complaints, all of which came to nothing, so I moved to #Plusnet. I’ve just been told by you I’ve earned a new rank as Advocate on your community! Sums you up.
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Feel the love ❤️ #Joemance
(@PhilBreading) reported
from
Exeter District, England
@Plusnet Oi you lot, your service has collapsed and your website is shot. Trying phone support and been waiting for an hour for you to pick up. Come on guys.....
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Claire Longhurst
(@theconsulargirl) reported
from
Exeter District, England
Second day without mobile signal @Plusnet I tweeted you yesterday and emailed. No reply from either. Can't phone as I have *no signal*. Two different phones in same house affected so definitely a Plusnet fault. #CustomerService
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Claire Longhurst
(@theconsulargirl) reported
from
Exeter District, England
Third day without mobile signal from @Plusnet Seriously unimpressed.
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Sarah P
(@sassycat60) reported
from
Exeter District, England
@gelcoatcleaner @Plusnet @plusnethelp Bet they’re not rude on the phone like @Plusnet
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Bretta Adlen
(@BrettaAdlen) reported
@Plusnet Tbh Jess I would love to cancel my contract, had nothing but trouble since I installed in July ! #nightmare #crapbroadbrand #nophoneforamonth
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hogsface
(@hogsface) reported
@plusnet going down and up every few mins for past half@hour. Leicester LE6
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louise watson
(@louisew13313731) reported
@Plusnet I live in belper in derbyshire De56 and have no internet for 2 days …. Can’t get through on customer service is there a problem in my area
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Ellen
(@LadyOfAquitaine) reported
@Plusnet my internet is super bad, I constantly have to wait for it to load or get stuck on a loading screen. I’d accept the occasional one but when it’s every day it’s annoying!
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Plusnet
(@Plusnet) reported
@BrettaAdlen Whilst we work with John Lewis Broadband to provide the service, we're unable to help yourself as a John Lewis Broadband customer via our Plusnet platforms. Please do get in touch with John Lewis Broadband and they'll be able to help further. - Jess, Plusnet Leeds 🌻
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Simon Bowland
(@SimonBowland) reported
@bt_uk Hi, my broadband recontract "offers" are higher than what I'm currently paying, and what I'm currently paying is far higher than offers from Sky and PlusNet. Can I cancel online without having to phone BT, as I'm always left waiting in a long queue?
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Trains with Nick
(@March_Hare82) reported
@Plusnet Getting tired of having to reset my router randomly after losing all Internet. As soon as it resets, (after a period of up to 5 mins,) all is well again until the next time I arrive home and find it's down again. Never had this issue with @SkyUK
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Richard Kemp
(@richardakemp) reported
@Plusnet Enjoy your party. We’ll be suffering your painfully slow internet 🐌 🐢
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Dave
(@nicol6381) reported
@Plusnet hi, my signal at home has gotten terrible over the last few weeks to the point I struggle to make calls and send/receive texts.
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Paul Taylor
(@mastap2003) reported
congratulations @Plusnet ! That's one customer jumping ship as soon as possible. When will providers learn, if you don't treat existing customers as well as new customers, we're just going to jump ship!