Plusnet Outage Report in Exeter, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Exeter, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Exeter and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 25: Problems at Plusnet
Plusnet is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Exeter, England
Latest outage, problems and issue reports in Exeter and nearby locations:
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Claire Longhurst
(@theconsulargirl) reported
from
Exeter District, England
Second day without mobile signal @Plusnet I tweeted you yesterday and emailed. No reply from either. Can't phone as I have *no signal*. Two different phones in same house affected so definitely a Plusnet fault. #CustomerService
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Sarah P
(@sassycat60) reported
from
Exeter District, England
@gelcoatcleaner @Plusnet @plusnethelp Bet they’re not rude on the phone like @Plusnet
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Tom Hawes
(@TomHawesCloud) reported
from
Exeter District, England
@Nigelontheradio @plusnethelp Hey Nigel, thats a shame, I've had a good time with Plusnet, been with them for 5 years and their customer service has always been good (far better than any other provider we've experienced). They're doing what they can at the mo for us: sent openreach engineer + new router out.
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Paul Scholes
(@misterp55) reported
from
Teignmouth, England
@nowtvhelp After your appalling service last year with months of waiting for broadband to work, I instigated formal complaints, all of which came to nothing, so I moved to #Plusnet. I’ve just been told by you I’ve earned a new rank as Advocate on your community! Sums you up.
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Feel the love ❤️ #Joemance
(@PhilBreading) reported
from
Exeter District, England
@Plusnet Oi you lot, your service has collapsed and your website is shot. Trying phone support and been waiting for an hour for you to pick up. Come on guys.....
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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😉
(@absthfc) reported
@CameronC997 Plusnet are decent Had sky & bt both crap
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Tamsin Sandy
(@TamsinSandy) reported
@plusnethelp @Plusnet to me. Honestly cannot believe it, how plusnet act like they provide good customer service is beyond me! And half the people I have spoken to have simply denied all wrongdoing. Simply avoid plusnet at all costs is all I have to say!
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Chris L
(@Rightcleverdick) reported
@Plusnet So we are getting 0.5MB/sec from Plusnet this morning in CV8 - utterly terrible - this slow speed happens a lot, so we'll be changing soon
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Kylie
(@KiwiAndrews) reported
@Plusnet hey, I’ve been waiting 7 days for my broadband to be connected and it’s impossible to work. Is it possible to get some sort of mobile network or SIM whist I wait?
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Andy O'Brien
(@golferaob) reported
@bt_uk Please can you give me the exact reason why you can’t provide the service as plusnet and BT supply all the houses around us?
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Tamsin Sandy
(@TamsinSandy) reported
@plusnethelp @Plusnet I received a call yesterday after submitting an official complaint and was told he would be personally helping resolve this. Today I get a call from him explaining my engineer had cancelled after I waited 4 hours, and couldn't tell me why and couldn't.. pt 5
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jaz j
(@jjand00) reported
@Plusnet your internet is horrendous what am I paying for when it never works
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Dr William Tullett
(@WillTullett) reported
Anybody I know who is with Plusnet and who has replaced the standard router (if so is there a router you recommend)? Seems standard one has bad reputation for dealing with multiple devices - I'm thinking it might be at the route of my Zoom and Teams calls being constantly dropped
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Plusnet Help
(@plusnethelp) reported
@TamsinSandy Hi Tamsin, I'm very sorry to hear of the poor experience that you've had in regards to the fault. My colleague, Tony, has ownership of your complaint and should be in touch with an update soon. Regards, Emily Plusnet Leeds🌞
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uDEFI
(@mrdalesteel) reported
@plusnethelp STOP SENDING STUPID EMAILS. QUITE OBVIOUSLY IT ISNT CLEAR THAT IT NEEDS TO BE ACTIVATED WITHIN 3 MONTHS OTHERWISE I WOULD OF DONE IT WOULDN'T I YOU HALFWIT! THERES NO GOOD REASON WHY IT SHOULD BE RESTRICTED TO 3 MONTHS OTHER THAN TO CATCH PPL OUT PURPOSEFULLY SO BYE PLUSNET