Plusnet

Plusnet Outage Report in Exeter, Devon, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Exeter, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Exeter and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Exeter, Devon, England 11/19/2025 19:40

November 19: Problems at Plusnet

Plusnet is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Exeter, England

Latest outage, problems and issue reports in Exeter and nearby locations:

  • TomHawesCloud Tom Hawes (@TomHawesCloud) reported from Exeter District, England

    @Nigelontheradio @plusnethelp Hey Nigel, thats a shame, I've had a good time with Plusnet, been with them for 5 years and their customer service has always been good (far better than any other provider we've experienced). They're doing what they can at the mo for us: sent openreach engineer + new router out.

  • misterp55 Paul Scholes (@misterp55) reported from Teignmouth, England

    @nowtvhelp After your appalling service last year with months of waiting for broadband to work, I instigated formal complaints, all of which came to nothing, so I moved to #Plusnet. I’ve just been told by you I’ve earned a new rank as Advocate on your community! Sums you up.

  • sassycat60 Sarah P (@sassycat60) reported from Exeter District, England

    @gelcoatcleaner @Plusnet @plusnethelp Bet they’re not rude on the phone like @Plusnet

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Wardy257 skyfall (@Wardy257) reported

    @Plusnet Your troubleshooter is really awful. It asks me to try a different microfilter but I was never provided with one, let alone a spare. The troubleshooter has no option to say that. It forces you to either lie and say you tried it or tries to scare you that you will get charged.

  • jaggythistle50 jaggy thistle (@jaggythistle50) reported

    @plusnethelp @Plusnet absolute dreadful service. Just joined you last week. No Internet for the last 2 hours. I'll be in touch tomorrow to cancel. Poor service after great promises.

  • matthewe_1989 ⚽️🏴󠁧󠁢󠁥󠁮󠁧󠁿💻🕹🚅 (@matthewe_1989) reported

    @hannevaan @Plusnet Tell me about it, press the option to cancel your service straight through, want them to convince me to stay and move house, cant help@put you through to move team, on hold for over 30mins first call got cut off and no one answered

  • JJHB_illa JJ (@JJHB_illa) reported

    Whatever you do don't switch to @plusnet they leave you without the internet for 5 days and counting and don't care, poor customer service

  • roboemjay SmoothEmJay (@roboemjay) reported

    @Plusnet See. This is support. We're coming home lads. Cannot cope with this mess much longer.

  • Jillyeeha Jill Fenton (@Jillyeeha) reported

    @Plusnet Unreliable phone line and internet since end 2020. Money taken from that I don’t owe. Even ombudsman couldn’t get through. Blocking my access to websites including their own. Problem not in home as Openreach already visited home. 48 phone calls. 40 emails. Disgrace.

  • hannevaan Hannevaan (@hannevaan) reported

    @Plusnet Yeah lovely Saturday indeed have been waiting for your customer services to pick up my call for over 30 minutes!!! Hopeless!!

  • malwareowl Purple Canary 🦉🐥💙 (@malwareowl) reported

    Hey @zeninternet do you do any deals for @bluelightcard holders/emergency services staff? I’m due to renew my broadband soon but I’m REALLY not happy with @Plusnet & their poor performance so I’m looking to leave but £35 a month is a massive stretch for me.

  • Mr_Grumpy_Bear Grumpy Bear (@Mr_Grumpy_Bear) reported

    @Plusnet repeated outages in NG4 over the last few hours. Local work or an issue at your end? #euro2020

  • roboemjay SmoothEmJay (@roboemjay) reported

    @VodafoneUK @Plusnet can you offer a package similar to these clowns? We should never have left you.