Plusnet

Plusnet Outage Report in Exeter, Devon, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Exeter, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Exeter and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Exeter, Devon, England 12/03/2025 15:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Exeter, England

Latest outage, problems and issue reports in Exeter and nearby locations:

  • TomHawesCloud Tom Hawes (@TomHawesCloud) reported from Exeter District, England

    @Nigelontheradio @plusnethelp Hey Nigel, thats a shame, I've had a good time with Plusnet, been with them for 5 years and their customer service has always been good (far better than any other provider we've experienced). They're doing what they can at the mo for us: sent openreach engineer + new router out.

  • sassycat60 Sarah P (@sassycat60) reported from Exeter District, England

    @gelcoatcleaner @Plusnet @plusnethelp Bet they’re not rude on the phone like @Plusnet

  • misterp55 Paul Scholes (@misterp55) reported from Teignmouth, England

    @nowtvhelp After your appalling service last year with months of waiting for broadband to work, I instigated formal complaints, all of which came to nothing, so I moved to #Plusnet. I’ve just been told by you I’ve earned a new rank as Advocate on your community! Sums you up.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • eXceedingUK eXceeding (@eXceedingUK) reported

    @Plusnet @plusnethelp Manager bluntly refuse to talk to the customer requesting escalation! Never calls back when promised! Making homeschooling and moving so much more stressful!

  • D1Charlotte Charlotte (@D1Charlotte) reported

    @Plusnet no broadband for almost two weeks, you are not providing me with a service which I am paying you for. Your call centres are always closed or staff are super unhelpful

  • _Marc_74 Marc (@_Marc_74) reported

    @Plusnet why is it so hard to log a ticket for issues?

  • LesFreke les freke (@LesFreke) reported

    @Plusnet An hour waiting to get through to support, and you have the tagline on an advert " tired of poor customer service" . Well yes I am, and if I can get out of my contract I will.

  • deansygrove dean sygrove (@deansygrove) reported

    @Plusnet many thanks for leaving my elderly parent with no phone or broadband during a “smooth transition” from sky to Plusnet during these challenging times this is all we need, absolutely disgraceful customer service😡

  • ManonRadge Manon Rädge (@ManonRadge) reported

    @GelertDesign @SimonCoopey Plusnet is owned by BT though. Never had a problem with Sky in the 20 odd years we've been with them. If looking for the fastest broadband, check what the providers are offering and their smallprint, ie up to x speed isn't a guarantee.

  • emmalou55 Emma Evans (@emmalou55) reported

    @Plusnet appalling service our internet is constantly dropping youve said you've fixed the problem but haven't. Constant issues with the phone line too. Working from home and he me schooling is challenging enough!!!!

  • eXceedingUK eXceeding (@eXceedingUK) reported

    @plusnet claim: 'We're here to help whenever you need it' 'You’ll be backed up by experts' 'You’ll be backed up by experts' 'Switching is easy' None of the above is our experience of @plusnethelp @Plusnet !

  • JanetLeather janet leather (@JanetLeather) reported

    @paul_dananyeah @plusnethelp Also trying to contact tech support for days. Eventually got a response from plusnet via a Facebook private message. Their final response is to suggest we contact the tech support number we've been trying for days! 🙄

  • W1l04 W1l0_ (@W1l04) reported

    Another days loss of earnings because of @Plusnet incompetency to facilitate a simple change of address. Terrible customer service. @plusnethelp