Plusnet

Plusnet Outage Report in Crook, County Durham, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Crook, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Crook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Crook, County Durham, England 03/16/2026 23:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Crook, England

Latest outage, problems and issue reports in Crook and nearby locations:

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • merkinmartyr Brad (@merkinmartyr) reported

    @Plusnet down again. Can you please advise what compensation you provide for loss of service?

  • ElleMay44 Elle May (@ElleMay44) reported

    @Plusnet Thank you for organising the refund. It wasn't made clear that we would be left without a service for a few weeks. I even spoke about the new router arriving before moving in and was told its often there waiting.

  • klharris30 😎Keith Harris😎 (@klharris30) reported

    @Plusnet any chance of help getting this done please, BT are telling me to open another account which is no use as I end up paying twice.

  • ShipwreckCity Tim Shelton (@ShipwreckCity) reported

    @Plusnet Went down yesterday morning. And this morning. And just now.

  • Annas_Kitchen Anna P (@Annas_Kitchen) reported

    Been unable to watch tv for two days because it says the wifi is too slow. What’s that about @plusnet ?!?

  • PunkyTeuchter old captain seafield (@PunkyTeuchter) reported from Inverness, Scotland

    @Plusnet our internet has been down since 4am in IV3

  • Ricky81D Ricky (@Ricky81D) reported

    @thelatexmallard I was O2 for 15 years, now BT for the last 5, never had any speed problems since changing, they also own EE and Plusnet.

  • mrsslloyd Sharon Lloyd (@mrsslloyd) reported

    @MoneySavingExp @Plusnet @Plusnet so the ‘fault’ is no longer a fault and a home visit is required. Terrible communication/feedback.

  • JenWilliamsMEN Jennifer Williams (@JenWilliamsMEN) reported

    The definition of modern life: having to Google to find out how to find out what my plusnet landline number is, so I can text the bot to tell it it’s broken

  • dontasciime mememememe (@dontasciime) reported

    @Plusnet why does my contract sim cut me off at the 2 hour mark, I had calls to make to #halifax who take 1 hour 45 to answer calls and was busy having an issue fixed when the phone cut off and I couldn't be arsed to wait another 1 hour + on hold to contact #halifax again