Plusnet

Plusnet Outage Report in Crook, County Durham, England

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The latest reports from users having issues in Crook come from postal codes DL15.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Crook, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Crook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Crook, County Durham, England 01/12/2026 07:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Crook, County Durham, England

The most recent Plusnet outage reports came from the following cities: Crook.

Loading map, please wait...
City Problem Type Report Time
United KingdomCrook Internet
United KingdomNewton Aycliffe Internet
United KingdomNewton Aycliffe Internet
United KingdomDurham Internet
United KingdomBarnard Castle Wi-fi
United KingdomBarnard Castle Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Crook, England

Latest outage, problems and issue reports in Crook and nearby locations:

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Owlstalk OWLSTALK.CO.UK ⚽️ (@Owlstalk) reported

    @owl4life1867 I'm on Plusnet - they're fantastic I live in an old building and they're the only company that got me decent internet speeds where others failed Customer service good too

  • mrmumbl35 Jamie mccrory (@mrmumbl35) reported

    @lumynosyty @EddyThomas1997 I know I'm late to reply but openreach and virgin are the two main physical network providers for the UK. In my previous tweet I state that BT's 33% market share includes EE and Plusnet so yes I am aware that their bandwidth is provided by BT

  • TommyHalliwell TheReal TomHalliwell (@TommyHalliwell) reported

    @Official_Horner @Plusnet They were useless with customer service and getting the Internet on...but once its on and working no complaints

  • LeighRowberry Leigh rowberry (@LeighRowberry) reported

    @Plusnet why is my broadband speed so slow

  • the1retreat Mike Gilbert (@the1retreat) reported

    @Plusnet Nearly 120 dropouts ( after the initial 10 day period ) , 2 routers , 3 engineer visits. Numerous calls to support and tweets. This is not normal. Then to be charged £87 to leave is the final insult.  Shame on you Plusnet.

  • T0ny_Boy Tony (@T0ny_Boy) reported

    @Plusnet hey. I'm a new customer and my internet comes and goes twice a day (or maybe more). It's very annoying and I wonder why this happens.

  • kobb Michael Corbett (@kobb) reported

    @Plusnet Adam, you're making it sound like it's the individual servers that are at fault. That's not the case. The problem is with ANY server across the Atlantic. This is interfering with my work. I'm paying you guys for broadband service. Please help.

  • Shurawesome Shura (@Shurawesome) reported

    @Plusnet Whoops! Forgot all about that. I can never fault the Customer Service with you folks!

  • rootyroodting Humanarist (@rootyroodting) reported

    Is there a worse Internet provider in London than @Plusnet? How are these companies allowed to operate? They should be shut down and leave it to the main players

  • the1retreat Mike Gilbert (@the1retreat) reported

    @Plusnet Still extremely angry that Plusnet insists on charging an early termination fee given the appalling broadband experience I had with you.  Why credit my account for poor broadband delivery then insist on a charge to leave after 2 miserable months ?