Plusnet

Plusnet Outage Report in Crook, County Durham, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Crook, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Crook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Crook, County Durham, England 11/24/2025 20:20

November 24: Problems at Plusnet

Plusnet is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Crook, England

Latest outage, problems and issue reports in Crook and nearby locations:

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • PSGen84 Graham (@PSGen84) reported

    @Plusnet So not going help me ok I Ring Plusnet this week so take it from there

  • iambrianjones filter more streets (@iambrianjones) reported

    @2_Wheeled_Wolf @Plusnet They are in a total mess. They didn’t charge us anything for two years because their accounting error showed us wrongly to be in credit. We tried to pay but they never took our money. Then when we finally terminated they sent us £200 that we weren’t really owed.

  • yorkshabastard LlamaSouffle27 (@yorkshabastard) reported

    @Plusnet You fail at a lot of this.

  • DavidByrnand David Byrnand (@DavidByrnand) reported

    @Plusnet Emailed Jamie Ford CEO of @plusnet about a **** up by them which has left me - a home worker - without broadband for at least the next 3 weeks. No response. Not even an acknowledgement. Very poor. Wish I'd changed supplier now.

  • RichP53477206 Rich P (@RichP53477206) reported

    @Plusnet Are you having DNS issues with mobile internet? I can't view heaps of websites using the 4G. Everything works fine on the non-Plusnet landline. Thanks

  • KaJohnson99 Katherine Johnson (@KaJohnson99) reported

    @Plusnet 8 days and counting. Latest: we will try something in 5 days time 😳🤯🤬 This isn’t customer service! #plusnet @Plusnet @ofgem #NotGoodEnough #GetYourActTogether

  • BillHolland84 Bill Holland 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇪🇺 (@BillHolland84) reported

    I'm with Plusnet. It won't do. They're ****. #whowantstobeamillionaire

  • gordy_fraser Gordon Fraser (@gordy_fraser) reported

    @Plusnet why, when you closed my account because of poor service, am I still expected to pay for 2 weeks because “your system” takes that long to close an account. Fine let a court decide who should be paying the £19 then!

  • EdwinaClough Edwina Clough (@EdwinaClough) reported

    @Plusnet Why am I still waiting for customer services to contact me re my complaint raised on 13th September Question 227578502 ? I'm a new customer and I'm NOT impressed with the service so far! 🤷 😠

  • GemmaWaddington Gemma Waddington (@GemmaWaddington) reported

    Hi @Plusnet is their problems with the internet connection at the moment in Chichester area ?mine has been playing up since last week & I need it for being able to work at home