Plusnet

Plusnet Outage Report in Crook, County Durham, England

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The latest reports from users having issues in Crook come from postal codes DL15.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Crook, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Crook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Crook, County Durham, England 01/20/2026 18:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Crook, County Durham, England

The most recent Plusnet outage reports came from the following cities: Crook.

Loading map, please wait...
City Problem Type Report Time
United KingdomCrook Internet
United KingdomNewton Aycliffe Internet
United KingdomNewton Aycliffe Internet
United KingdomDurham Internet
United KingdomBarnard Castle Wi-fi
United KingdomBarnard Castle Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Crook, England

Latest outage, problems and issue reports in Crook and nearby locations:

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • si1990 Simon Wilkinson (@si1990) reported

    @Plusnet I’ve had a red light showing LOS on my ONT for a few days. I texted ‘Help’ this morning and was advised that there’s a fault in my area (S13) and that they’re usually resolved in 4 hours. That’s now passed. Are you able to provide an update of any kind?

  • StuartLussi Stuart Lüssi (@StuartLussi) reported

    @Philllb49Phill @Plusnet Having the same issue in Edinburgh since yesterday evening. Coming and going constantly.

  • ianbillmorris Ian Morris (@ianbillmorris) reported

    @Plusnet What exactly is going on in Chesterfield? A bunch of us are all having the same issues, Openreach tell us that the issue is with you and your Ops team are aware and they are going to call after call with your customers in the area, but your service desk 1/2

  • supermonkey77 A Slightly Off Coloured Bruise (@supermonkey77) reported

    @Plusnet yo, Internet connection has been down since 1am. ONT has all lights green, swapped out router and cables to no effect. Has the authentication method changed?

  • divadarlings1 Diva🇪🇺🇬🇧💙🐝NHS (@divadarlings1) reported

    @Plusnet I telephoned your sales department to enquire about broadband deals and your representative refused to provide any information because I wouldn’t give me date of birth. Stated he needed to get into the system to provide any information re at all. Disgusting service.

  • Philllb49Phill Phill Bunton 🇺🇦💙👑🇬🇧 (@Philllb49Phill) reported

    @StuartLussi @Plusnet I AM a paying customer, answer me/us!!!

  • GeriatricEmt GeriatricEMT 🚑🚓🚒🚀 (@GeriatricEmt) reported

    @ParrotLegal @Plusnet Grrrr...I can relate to the frustration, had similar issues with Southern Electric a few years ago.

  • supermonkey77 A Slightly Off Coloured Bruise (@supermonkey77) reported

    @Plusnet my house keeps losing it's Internet connection every night. Is there some sort of service issue on full fibre package?

  • billy_burrett Billy burrett (@billy_burrett) reported

    @Plusnet Can you sort your damn website out! I've been trying to pay my freaking bill for 3 days and now I can't use my wifi! I'm not calling just to go through an automated system and then be on hold for 3 weeks! I have things I need to do

  • OnlyGibbons OnlyGibbons (@OnlyGibbons) reported

    Is anyone on @Plusnet getting slow speeds tonight? Im getting 8mbps when I'm supposed to have 900...