Plusnet Outage Report in Crook, County Durham, England
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The latest reports from users having issues in Crook come from postal codes DL15.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Crook, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Crook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Crook, County Durham, England
The most recent Plusnet outage reports came from the following cities: Crook.
| City | Problem Type | Report Time |
|---|---|---|
 Crook |
Internet | |
| Newton Aycliffe |
Internet | |
| Newton Aycliffe |
Internet | |
| Durham |
Internet | |
| Barnard Castle |
Wi-fi | |
| Barnard Castle |
Wi-fi |
Community Discussion
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Plusnet Issues Reports Near Crook, England
Latest outage, problems and issue reports in Crook and nearby locations:
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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Sean Hadland
(@SeanHadland) reported
from
Darlington, England
@plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract
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Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
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Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
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John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
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Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
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Philip 👌🏼
(@fredspoon) reported
from
Chester-le-Street, England
Broadband down at home @Plusnet not great said there some fault needs and engineer.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Plusnet
(@Plusnet) reported
@tamikonatsu Thank you for confirming that. As that's the case, it's unlikely that the fault lies with your internal wiring or equipment. Please let me know if you continue to have connection problems as we can arrange another engineer visit if so. Regards, Emily Plusnet Leeds 🌞
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Matt Ross
(@thisismattuk) reported
@els76uk 80 down, 20 up. I did some looking around yesterday and have found Plusnet offer the same (and static IPs we need) for just £27/month! Alas FTTP isn’t available at this house, yet :(
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Leonard Van-Arendsen
(@holisticslen) reported
@Plusnet I am a customer with you and I can no longer live on my own I am moving in with family. But Plusnet is saying I have to pay over one hundred pounds to end my contract. I don’t have the money I am 70 years of age. Can you please me. My family have their own provider
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Plusnet
(@Plusnet) reported
@Chanlouise94 Hi Chantelle, thanks for getting in touch. For any faults, should the issue last longer than 2 working days after the issue was raised to us; then a credit will be applied to your account to go against your next bill. -Tony Plusnet Sheffield
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Amy Duffield
(@tamikonatsu) reported
@Plusnet Only thing I can't do is check phone as I've never had a landline phone due to no need for it. Router has always been plugged into the master socket (it's only around 5ft from master socket to my PC).
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Mark Hyde
(@capnhex) reported
@Plusnet You said: 'Engineer notes show that some excavation work is required to enable the installation, work is due to resume on that tomorrow so I'll check back for updates then before getting back in touch.' No sign of any @OpenreachHelp engineers today, certainly no digging or fix.
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Chantelle Louise
(@Chanlouise94) reported
@Plusnet Hi, can someone confirm if I’ll be having a discount or money off my next bill due to the issues I were experiencing please? Thankyou
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Amy Duffield
(@tamikonatsu) reported
@Plusnet Not sure what you can access your end, but I did have an issue a few months ago relating to external cabling (general wear and tear on covers etc). Not had another disconnect since around 10:48am. Did have to restart router to get back to normal speeds though
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Nikos Coulson
(@nikoscoulson) reported
@Plusnet Absolutely shocking fault resolution service! Issue escalated and it’s gone nowhere and you aren’t listening to what the probable issue is. Instead you’re keeping me hanging on for over 24 hours with no contact or solution time. #rubbish #badservice
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Gary Vince
(@garyvince1981) reported
@Plusnet Hi, it was slow across the board but it rectified itself at about 10am.