Plusnet

Plusnet Outage Report in Crook, County Durham, England

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The latest reports from users having issues in Crook come from postal codes DL15.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Crook, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Crook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Crook, County Durham, England 01/18/2026 22:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Crook, County Durham, England

The most recent Plusnet outage reports came from the following cities: Crook.

Loading map, please wait...
City Problem Type Report Time
United KingdomCrook Internet
United KingdomNewton Aycliffe Internet
United KingdomNewton Aycliffe Internet
United KingdomDurham Internet
United KingdomBarnard Castle Wi-fi
United KingdomBarnard Castle Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Crook, England

Latest outage, problems and issue reports in Crook and nearby locations:

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • beckie_pike becky pike (@beckie_pike) reported

    @Scouse_ma Plusnet never had a problem with them x

  • Nick_Waterfield Prof Nick R Waterfield (@Nick_Waterfield) reported

    @mjpallen @Plusnet I use EE for all my families phones (4) and broadband. They are very good and have great customer service. When i have been into the Leamington shop they even worked out how i could save money by moving onto a more appropriate tariff for my broadband.

  • Plusnet Plusnet (@Plusnet) reported

    @Christo72279633 I'm not able to cancel over Social Media but what I can do for you is arrange a call back from the Retentions. All you need to do is DM your contact number and someone from the team will be back in touch within 24 working hours. - Curtis, Plusnet Sheffield

  • stagetechuk James (@stagetechuk) reported

    @Plusnet Will try tomorrow. I’ve had issues signing in to and using Adobe CC products for a few days, then saw the tweet I shared. My default setup is for devices to use my hub for DNS, which doesn’t have an option to set a preferred server, presumably locked to your DNS?

  • xray13 steven williams (@xray13) reported

    @Plusnet I'm not even a customer yet and my order has been delayed 😡

  • Tatty42 James T (@Tatty42) reported

    @Plusnet Hi Matt. The engineer hasn't visited yet, but it does look like service has been restored. If it's all OK in a few days, I'll cancel the booking.

  • mjpallen Mark Pallen (@mjpallen) reported

    How useless @Plusnet customer service is! Signed up for broadband/phone, but then had message saying unkn problem caused unkn delay to service; ~1 hr on phone without success to get details or cancel order. No way to cancel order online so had to print out form & use snail mail!

  • stagetechuk James (@stagetechuk) reported

    @Plusnet Yeah, changed the DNS on my MBP to 8.8.8.8 and instantly resolved all issues with Adobe. Will switch it back tomorrow and see how it pans out…

  • nobster66 Dave Noble (@nobster66) reported

    @Plusnet hi, is there a problem with fibre broadband in YO25 5AB? No internet for last 3 hours. Reset router and checked connections but no change. Thanks

  • flashbangwizz flashbangwizz 🇬🇧❤️🇺🇦 (@flashbangwizz) reported

    @VodafoneUK “Together we can” … Can what?? Since moving my internet from Plusnet to Vodafone I Cannot watch TV without buffering, Cannot get anyone to resolve this, Cannot connect SuperWifi as the tile is missing from the app, Cannot get decent wifi signal throughout house!!!