Plusnet

Plusnet Outage Report in Crook, County Durham, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Crook, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Crook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Crook, County Durham, England 11/29/2025 16:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Crook, England

Latest outage, problems and issue reports in Crook and nearby locations:

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Keating_Tom Tom Keating (@Keating_Tom) reported

    @Plusnet New customer and haven't received my SIM and my number has already ported across so no way to use my phone. Customer services not very helpful, says all they can do is dispatch a new one and can't do it on guaranteed next day or forward calls...

  • CarolynHucker1 Carolyn Hucker (@CarolynHucker1) reported

    @Plusnet Hi I have sent you a direct message about my emails. I can send but not receive since I went to an email account and closed my broadband. Full details on the direct message. Please help this has been going on for a week and I have made 4 calls to your help line!

  • irons166 Chesney (@irons166) reported

    @plusnethelp hi plusnet, any chance of some assistance via dm for a new customer?

  • MrAlgolagnist 🌈Mark🌈 (@MrAlgolagnist) reported

    @LGBwiththeT @VOXI_UK I got thrown off the plusnet network back in the ISDN days for using it too much even if I was paying for unlimited!

  • MumTeens Mum Of Teens (@MumTeens) reported

    @plusnet Can you let me know if the connection problems currently experienced in YO62 area are likely to be fixed soon? Home schooling isolating kids with no wifi is near impossible

  • weasy33 Lou (@weasy33) reported

    @Plusnet Good morning, I need some help with my broadband. It hasn't been working since last night and nothing I do is letting me "log in". Says connected but not letting us access Internet. We work from home...help needed urgently!

  • pack_man71 @thinkdifferently (@pack_man71) reported

    @Plusnet Had really slow broadband through ethernet cable today, way below what I have been guaranteed. This keeps happening working from home and affecting my job. Time for a switch if this keeps happening!

  • EllieWest11 Ellie West (@EllieWest11) reported

    @Plusnet AGAIN. No broadband since before lunch. This is weekly at least. Very poor service! TN33 please fix this. It is insane to be without broadband so regularly and so often. What exactly am i paying for? How will i pay my bill when i can't work!!!

  • victori77979122 victoria (@victori77979122) reported

    @Plusnet You took the money on the 8th june and yet the phone is still not activated Can you help please

  • weasy33 Lou (@weasy33) reported

    @plusnethelp @Plusnet my Internet is down, nothing is working to reset it and I can't contact anyone because you shut up shop at 8pm....what am I meant to do?? #plusnet #plusnethub