Plusnet Outage Report in Crook, County Durham, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Crook, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Crook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (10%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Crook, England
Latest outage, problems and issue reports in Crook and nearby locations:
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Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
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John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
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Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
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Sean Hadland
(@SeanHadland) reported
from
Darlington, England
@plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Joshua Oates
(@joshuaoates1993) reported
@Plusnet Was told to upload a receipt to a complaint online but can’t find anywhere to do this and replying to complaint email says go online?
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LCtrlAltDel
(@lumynosyty) reported
@mrmumbl35 @EddyThomas1997 You are aware that BT are the service provider for both EE and Plusnet. The only 2 main hardline service providers in the UK are BT and Virgin. All the other providers use their physical services all you are effectively doing is changing front facing company you deal with.
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Martin_D_Williams
(@_MartinDW) reported
@Plusnet Perhaps less time on joke tweets and more time fixing poor internet stability!!
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tu123
(@hariatv) reported
@plusnethelp I switched to Plusnet Mobile last week and received a new sim in the post on 13th April. I still have not received an activation message and having contacted plusnet customer services, they could find no record of my order despite having taken payment upfront!
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Lauren Hurford
(@lozphie) reported
@plusnethelp Hi Chris! I’m not even going to bother. We’ve got so many notes and complaints on our account already it wouldn’t achieve anything. I’m SO disappointed in the service we’ve had and I definitely wouldn’t recommend Plusnet 😡
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Drea 🇿🇼🇬🇧
(@andiewills) reported
@Plusnet @plusnethelp are THE worst service providers I ever came across. Avoid like the plague.
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Is that OK given the climate emergency? 💚☮️
(@benaldo) reported
@plusnethelp You (a) can't help me at all or (b) can't help me via twitter? (a) Why not? It's Plusnet I get put through when trying to make a phone call... (b) Why not, and why not tell me which support platform you can assist me via?
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Will Yeates
(@WYeates) reported
Argh. My internet provider @Plusnet has gone down every day for six days now... big problems... and hours to get through to anyone...
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huesbnb.co.uk
(@huesbnb) reported
How can a business go from great customer service @plusnethelp to useless in such a short time, yes “it’s Covid”, but we are all in the same boat!!.... live chat hasn’t been working for months and never a reply via Twitter messaging.... time to move on from @plusnet I think 🤔
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Kim h
(@Kimh17054704) reported
The most appalling service in years! I moved into a new flat on the 26th March. And as of today, still have broadband, despite alerting JLB to my move 13th March. I've spent the past 3 weeks calling, emailing, nada. I An absolute disgrace. JL should run a mile from Plusnet