Plusnet

Plusnet Outage Report in Crook, County Durham, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Crook, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Crook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Crook, County Durham, England 12/17/2025 08:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Crook, England

Latest outage, problems and issue reports in Crook and nearby locations:

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • BrightKnight15 BrightKnight (@BrightKnight15) reported

    @EveryCountry @bt_uk They're all bad. Left Sky due to issues, now Virgin media don't even respond when you complain about speed dips & intermittent loss of connection. Been months, & notified they are still processing my complaints about not hearing from my complaints! Plusnet?

  • levis2470 Mr Louis (@levis2470) reported

    @Plusnet half an hour on the phone because my internet keeps say slow internet on all my devices.... really unhappy! And problem still not resolved!

  • PBarrett8 P Barrett (@PBarrett8) reported

    @Plusnet does everyone else have rubbish service from their broadband. we haven't had a day since we joined with an "authentication error, can't connect, no internet" we use mobile data more then the router. Avoid them!

  • WizeOnline43 John (@WizeOnline43) reported

    Hey @Plusnet Tried to sign up to have you as our broadband provider last night. Your website said it could not process our order at this time after taking payment details. Customer services say our money is in a holding account and will take a week to return to us. @plusnethelp

  • DieselTuning John Devlin ⚽️ (@DieselTuning) reported

    @MartinSLewis Check out the feedback on any Plusnet advert, it’s horrible, I would think hard about switching to them

  • Hunkchunkalmond Tommy Storey 💙 (@Hunkchunkalmond) reported

    @MartinSLewis Think it's about £21 but would rather pay more than be stuck with Plusnet, they were awful up until we left them late last year.

  • Tuppe Tuppe (@Tuppe) reported

    Hi @plusnet. Changed service in December and paid to January. How long do refunds take please?

  • owdrider Owdrider (@owdrider) reported

    @MartinSLewis Didn't know Plusnet were part of BT. That's put me off. Soooo much grief when I was last with BT I said I'd NEVER touch them again.

  • twitbenn I’m Still Benny From The Block (@twitbenn) reported

    In other news, ditched the plusnet router for the old BT one, at 4am, as you do these days. Seems much better initially. The plusnet one was prone to periods of full signal but no data.

  • PBarrett8 P Barrett (@PBarrett8) reported

    @Plusnet Simple messages....like most of the time our broadband doesn't work!