Plusnet

Plusnet Outage Report in Crook, County Durham, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Crook, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Crook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Crook, County Durham, England 03/21/2026 05:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Crook, England

Latest outage, problems and issue reports in Crook and nearby locations:

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • tony_lappin tony lappin (@tony_lappin) reported

    Plusnet don’t like slagging. Firm but ******* service is a disaster

  • liam_fowler liam fowler (@liam_fowler) reported

    Shocking from @Plusnet , cutting off the internet just because a customer has said they want to leave, people working from home now aren’t able to because of this! Piss poor from them and highly recommend people stay away

  • etkwebster Verminous Scot Liz(rebellious independenista) (@etkwebster) reported

    I can only tweet when I'm back at the bothy as my piece of crap network provider Smarty has no signal here since I arrived.😠 Soon as I get home I'm changing to Plusnet same as hubby who's signal is good.

  • mrcraftyg Daniel (@mrcraftyg) reported

    @Ben_Jolly_9 No idea on their ethics, but I'm with ZEN, who as far as customer service and reliability go, are the best I've ever had, except for Plusnet who I can no longer use since moving house as they don't supply my area with FTTP, or at least didn't at the time of moving. ZEN are great!

  • NickHackett2 Nicholas (@NickHackett2) reported

    @Ben_Jolly_9 @redsonya241 @soapboxjury Companies that use the EE line owned by BT are BT Mobile,Plusnet,Asda Mobile & Virgin & EE. While 3 network line is used by SMARTY, iD Mobile, FreedomPop and Ctrl Mobile.while Companies that use vodaphone Line are VOXI, Lebara Mobile and Talkmobile

  • bootydaddy74 Frank H (@bootydaddy74) reported

    @Plusnet @plusnethelp got a problem again like a few months ago, your box just keeps switching itself off randomly. It's happening more regularly now. Can you help please.

  • ValleyB66171726 Valley Boy (@ValleyB66171726) reported

    @asda_mobile After an unbearable 8 days of atrocious service from Asda mobile I finally migrated.... To Plusnet...so easy, fantastic customer service & with EE network....whats not to like!!!

  • r_ravits R Sreenivasa. (@r_ravits) reported

    @plusnethelp It has been a horrible day as my IMac desktop is unable to update its software. After every 30 min when the stage of preparing to install, I get a message check your internet and restart again! It is an awful Plusnet service that extra fibre doesn’t deliver promised speed

  • GreeningEdward Edward Greening (@GreeningEdward) reported

    @Plusnet avoid this company! Utter scam!! Won’t let me cancel after experiencing their product within the first week, threatening me with extra charges. Not happy

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @scam516 Hi there Sam! This latest delay is due an unforeseeable issue with our internal systems that a manager would not be able to do anything more with than ourselves at the moment. I do apologise for the inconvenience. Jess - Plusnet Leeds