Plusnet

Plusnet Outage Report in Cranbrook, Kent, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Cranbrook, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Cranbrook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Cranbrook, Kent, England 12/14/2025 20:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Cranbrook, England

Latest outage, problems and issue reports in Cranbrook and nearby locations:

  • SussexRivers UKalchemy (@SussexRivers) reported from Robertsbridge, England

    Broadband down for 12 hrs again so far; 2nd time in as many weeks @Plusnet; not sure if it’s the same fault as wasn’t told what the problem was 1st time

  • jimjam_arch James Galpin (@jimjam_arch) reported from Ticehurst, England

    @wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.

  • messalinahooper grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • megsbaldwin Meg Baldwin (@megsbaldwin) reported

    @Plusnet my internet has lost the plot. Saying full wifi service but is hardly working on my phone or TV. Is it down in my area perhaps?

  • Sazzy__Sandra Sazzy Sandra 🐈☕📚🍫 (@Sazzy__Sandra) reported

    @Plusnet need to cancel engineer for Monday internet working

  • VictorMeldraw 🐾 🐈‍⬛ චᆽච Lucky Nigel Cat චᆽච 🐈‍⬛ 🐾 (@VictorMeldraw) reported

    @Plusnet OMG 14.4% rise U R even more 'less competitive'. I can get faster 'Full Fibre' cheaper / potentially fixed price + little rise at end. (vs fibre part way & more rises) Guess my mobile will be less competitive when I hear from you. (signal was bad today, got E on phone!!

  • schiedamseschot Comrade Scott 'Z.O.V' 🇷🇺 (@schiedamseschot) reported

    Hey @Plusnet not had internet for 3 hours now can you please try fix this as it's a massive problem for me.. KY1

  • Pauline79190767 Pauline Delaney (@Pauline79190767) reported

    This via text: Hi, it's the PlusNet Diagnostics bot here. Our diagnostic testing has found that your broadband service is being affected by a network problem in your area. Network issues are usually resolved in 4 hours. Thank you for your patience whilst the problem is fixed.

  • SimonWeekes Simon Weekes (@SimonWeekes) reported

    @Plusnet Hi, my contract expires next month. I'd like to upgrade to Full Fibre, but your website won't let take the deal as I'm an existing customer. Is there any workout for this, or do I need to let my contact lapse and become a "new" customer?

  • ttwep Bill Pearson (@ttwep) reported

    @Plusnet why are you still trying to take payment from me? I closed the account 6 weeks ago and I’m still getting bills. Worse, I can’t contact you as you don’t recognise the number in your system so can’t “chat” with your system. Help!

  • Keitheedee Keith Dawson (@Keitheedee) reported

    @Plusnet Can I DM you? Signed up for Switching broadband Jan.25th for Mother in Law , not heard anything since contract summary/pre contract email sent . Can't sign in ,no email or username found!

  • Will_Willsher Wil Wilser (@Will_Willsher) reported

    @Plusnet @Ofcom **URGENT** See my DM and immediately respond to confirm you won't change or cancel my mother's name against express instructions not to. Less urgent but also important would be a response from Brandon today as promised re the wider issue.

  • GrassbyRob Rob Grassby (@GrassbyRob) reported

    @Plusnet PlusNet Your New Year's Resolution should be to not false advertise....£22.99 per month yeah right, hook them with that old chestnut in then you do a massive 14% hike!