Plusnet

Plusnet Outage Report in Cranbrook, Kent, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Cranbrook, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Cranbrook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Cranbrook, Kent, England 12/27/2025 11:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Cranbrook, England

Latest outage, problems and issue reports in Cranbrook and nearby locations:

  • SussexRivers UKalchemy (@SussexRivers) reported from Robertsbridge, England

    Broadband down for 12 hrs again so far; 2nd time in as many weeks @Plusnet; not sure if it’s the same fault as wasn’t told what the problem was 1st time

  • jimjam_arch James Galpin (@jimjam_arch) reported from Ticehurst, England

    @wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.

  • messalinahooper grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • talk_wildlife talk: Wildlife (@talk_wildlife) reported

    @Plusnet @UswitchUK Been a customer for 20+ years. Called with an issue about a month ago. Told we need a new router and it would be with us in 3 to 5 days. Still waiting, still have an issue with our internet. Not the best customer service!

  • DannyM_W Daniel (@DannyM_W) reported

    @Plusnet can someone get in touch about broadband? Ours goes down multiple times a day. Flashing orange light on the router.

  • azurpineapples Azurpineapples (@azurpineapples) reported

    @rb_cosmicdust My router did this the first time i joined up with plusnet as well, it may sort itself out in time but if it doesnt you need to grill their support team cause it sucks so bad

  • KirstyJones07 Kirsty Jones (@KirstyJones07) reported

    @Plusnet customer service is just perfect! 2nd time of needing their assistance and both times nothing has been too much trouble. Generally down to earth helpful people!

  • OneJabToGo Mark (@OneJabToGo) reported

    @GraviteaUK @rogerpsan @martin_payne Lol. Only BT talk about peak times. Them and PlusNet who of course are 100% owned by BT. My speed never dips below 300Mbps. They don’t need to restrict it because the bandwidth is saturated like BT.

  • Va1andre Nick H (@Va1andre) reported

    @bt_uk I'm getting following message on my phone - is this a scam? I have Plusnet sim card not BT. "Emergency alert (operator) this is a test message #2 from BT_UK, please ignore no action is required. OK"

  • David___Lewis David lewis (@David___Lewis) reported

    @Plusnet is ****.

  • JamesKAArcher James Archer #CorruptioOptimiPessima (@JamesKAArcher) reported

    So, my internet was buggered for two hours because my phone provider put a messaging service on my landline without telling me and the intermittent dial tone messed with the broadband. Cheers @Plusnet. Yes, I checked my account and it's not even on there...

  • talk_wildlife talk: Wildlife (@talk_wildlife) reported

    @Plusnet Been a customer for 20+ years. Called with an issue about a month ago. Told we need a new router and it would be with us in 3 to 5 days. Still waiting, still have an issue with our internet. Not the best customer service! @ChooseUK

  • 3HandedPoker Ryan ‘CITYROLLER’ O’Donnell (@3HandedPoker) reported

    Due to bad internet I have abandoned the goal of 6k games this month. I will relax this week and study more. Then once the internet is stable and a back up installed I will start a 30 day 6k game challenge. @Plusnet you will be the death of me. #notreliable