Plusnet Outage in Buntingford, Hertfordshire, England

@MissDemeanor07 Been the best so far & we've had talktalk(OK once it was set up properly), sky(OK at first but got progressively worse), plusnet(rubbish from the start so much so they had to give us a refund) now back with bt £ only had one issue that they have sorted(was the area not us)

@Plusnet you are crap! My speed keeps dropping to nothing and then I can't reconnect. This happens every day. When you can get through to somebody on the phone you get the same old bollox. I have searched this problem and I can't believe how many people have the same issue

@Plusnet Award winning customer service, probably not an award worth winning the rest must be even worse. Still awaiting the callback promised last Wednesday. Please stop associating yourselves with Yorkshire you aren’t even good enough for Lancashire to want you

@plusnethelp Sky is offering me unlimited broadband and unlimited mobile phone & landline calls for £25.00 per month inc VAT for an 18 month contract. This is substantially cheaper than our £46+ Plusnet cost. You have great customer service, but £21 difference is v. attractive.

@MissDemeanor07 Avoid BT and Plusnet. Both have crappy customer service - Plusnet cant even change your billing date, they are useless, and their equipment is sub par. BT packet shape your internet traffic so slow down things like Netflix, youtube etc. They denied this for years.

@MissDemeanor07 Plusnet is also part of bt but I left them after 5 years because of the customer service and kept dropping signal during movies etc. Moved to vodaphone.... Never dropped once in six months

@bt_uk Awful service from BT for a new installation. Moving over from PlusNet to BT as PlusNet cannot provide us with the Broadband that we need. We had an Engineer booked for 23Oct, it then got changed to 26Oct & Engineer never turned up. Now been told first slot is 6th Nov 😡

@bt_uk Awful service from BT for a new installation. Moving over from PlusNet to BT as PlusNet cannot provide us with the Broadband that we need. We had an Engineer booked for 23Oct, it then got changed to 26Oct & Engineer never turned up. Now been told first slot is 6th Nov 😡

@MissDemeanor07 Try John Lewis.. I was with BT..moved to plusnet as it was cheaper... then moved to John lewis which is contracted to plusnet - so same service but was cheaper again. 2 years no problem so far. John lewis customer services are in Sheffield.

@Ofcom @Plusnet They did offer to send an engineer to check my line which they could not find anything wrong remotely. Then I would pay £45 fee for a call out if they could not find the problem. No other offer to help.