Plusnet Outage in Banwell, North Somerset, England

If you want a new broadband supplier don’t go to @Plusnet We @MarkOneMusic & I did. We had a broadband problem in Nov 2020 & reported it. It’s now almost Feb we still have broadband issues & no landline. 3 @OpenreachHelp engineers in house, way more outside. #useless

@Plusnet you having issues in BS23 area today. Major issues and I'm working from home. Not the service we signed up for.

Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

@Plusnet I'm supposed to go live today, no router received and no migration order to previous supplier. No answer on your phones and no response from @plusnethelp. Please help!

@Plusnet your service is an ongoing letdown

Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

@PlusnetSupport @SeanWongUK @Plusnet Hi @SeanWongUK if you have a mo and could share the easy fix you were given by plusnet for this it would be greatly appreciated by two people working from home with no connection! Exactly the same issue as you.

@PlusnetSupport @Plusnet I've also DM'd for exactly the same issue - please send a fix. Two of us unable to work from home.

@robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

@robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

My 2 wishes for 2020 1) @Plusnet learn customer service and actually acknowledge a complaint 2) @WeAreOpenreach actually sort my broadband instead of giving a useless “update” every week 🙃🙃🙃

Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

@purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

@purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

@plusnethelp broadband down again. Tech/faults were meant to call back within 72 hours. It never happened! My wife works from home (NHS) and needs internet. My son is at University and studying from home. Shame on you Plusnet!

@rob3047 @Plusnet @plusnethelp Now I thought Plusnet was most reliable from all their blurb on radio. Shouting from the rooftops "Plusnet, won't let you down." Forgive them, they lied! Best I've had is Btinternet. Time to change Rob.

@Plusnet broadband won’t connect in Carlisle. Is there a local issue?

@Plusnet broadband down again. Tech/faults were meant to call back within 72 hours. It never happened! My wife works from home (NHS) and needs internet. My son is at University and studying from home. Shame on you Plusnet!

@BanahanJayne @MoneySavingExp @virginmedia It sounds to me like you’ve got tv in that package, broadband on its own wouldn’t be so expensive. Whatever get out of it penalty free & maybe try Plusnet or TalkTalk (who I use,) there’s no difference in the service speeds, it’s just customer support that’s lacking. Good luck.

@Plusnet you can **** off with your disappointment of a company u ******* nerds got to be the most **** wifi company out there please go bankrupt

@plusnethelp My router keeps resetting, on asdl, tried to get fibre but told no ports available, would like to have the service I signed up for. Been with Plusnet 10 years and this is the worst it has been.

Hi, we recently got plusnet fibre broadband but the wifi keeps going off and we have to put the password in each time. How can I solve this issue?

@mrlockyer Hands down @plusnet 6 months if my life I’m not getting back.

@kitgurupress Er, well, Openreach/Plusnet was tolerable with download of 33Mbps, but intolerable with upload of 1.5Mbps. Virgin maxes out my home plug network (I shall be fixing this with money and hardwiring) so I only see 40Mbps of my connection at the PC (boo), but I get 10Mbps upload