Plusnet

Plusnet Outage Report in Andover, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Andover, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Andover, Hampshire, England 11/17/2025 20:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

  • AdamGill30 Adam Gill (@AdamGill30) reported from Andover, England

    @AndyShuttle @plusnethelp This sounds exactly like my problem with plusnet but I live in Andover, Hampshire. I don’t think it’s a local issue, it seems this is the standard for plusnet. Also causing me issues with homeworking.

  • XXX1v Nicholas Hirst BSc, MRes #FBPE (@XXX1v) reported from Winchester, England

    @RobertsonDawn3 @Plusnet Oh no, poor you! Well I suppose you can still tweet though, so not all is lost

  • cjkgal Chris (@cjkgal) reported from Alderbury, England

    Two days without WiFi, hardly any social media unless it ate my data quota. Thank you @Plusnet and BT for fixing the fault quicker than originally stated. Excellent customer service.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • marko_avokado Sue Chef (@marko_avokado) reported

    . @Plusnet thank god for your customer service, because your wifi is absolute SH*T

  • gwilbo25 Gwilym Davies (@gwilbo25) reported

    @Plusnet I’ve been messaging you this afternoon but no one is replying. Please can someone reply and get my issue resolved. I’m at my wits end here

  • CuttlarFUALL CuttlarFUALL (@CuttlarFUALL) reported

    @trx_ff me too. Shyte-4-brains service. I am done with them. PlusNet I am coming back!

  • Yabs Yabu Lurie (@Yabs) reported

    @Plusnet Very disappointed to see that as an existing customer I am unable to access the same pricing as a new customer. I'm therefore taking my business to @zeninternet who have consistent pricing.

  • HannahKellyLiv Hannah Kelly (@HannahKellyLiv) reported

    @Plusnet Hi, I'm experiencing an broadband outage in the Liverpool area. I've troubleshooted when connecting to my router, and my phone is still working. I've seen a lot of reports of similar problems online too. Is this a broader problem, or may I need an engineer?

  • TonyMar24500610 Tony Martin (@TonyMar24500610) reported

    @Plusnet @AerosolSHIELD PLUSNET ARE A BUNCH OF THIEVES. Tried to scam me for £50 for a line when 2 active lines already existed. Failed to send me a modem, we requested to cancel the contract, bullied into having a second modem sent. Never used the service Now taken us to a credit agency for £111.98

  • OTVDesk OutsideTheVillage - Freedom and Free Speech (@OTVDesk) reported

    Been having financial issues with @Plusnet for weeks and weeks. I have been promised a resolution after resolution. I have been promised a call back from a manager, it never happened. The complaint ticket just keeps being put on hold. Has anyone a tel no of their head office

  • Plusnet Plusnet (@Plusnet) reported

    @frecklesandpink Hi Katie, I'm sorry to hear about your service. So we can take a further look into this, are you able to confirm the Username via a DM please? - Curtis, Plusnet Sheffield

  • malichauco Maria (@malichauco) reported

    @Plusnet please advise if there is major outage in Burgess Hill RH15 8DX. No Internet, no phone line.

  • cajaz Celia Blair (@cajaz) reported

    @Plusnet Having promised me a new number and ex-directory status AGAIN I checked on BT Directory just now. All of my details are there including a new number! The scammers will have it by now too. Another AWFUL broken promise from Plusnet.