Plusnet

Plusnet Outage Report in Andover, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Andover, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Andover, Hampshire, England 01/30/2026 13:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

  • AdamGill30 Adam Gill (@AdamGill30) reported from Andover, England

    @AndyShuttle @plusnethelp This sounds exactly like my problem with plusnet but I live in Andover, Hampshire. I don’t think it’s a local issue, it seems this is the standard for plusnet. Also causing me issues with homeworking.

  • XXX1v Nicholas Hirst BSc, MRes #FBPE (@XXX1v) reported from Winchester, England

    @RobertsonDawn3 @Plusnet Oh no, poor you! Well I suppose you can still tweet though, so not all is lost

  • cjkgal Chris (@cjkgal) reported from Alderbury, England

    Two days without WiFi, hardly any social media unless it ate my data quota. Thank you @Plusnet and BT for fixing the fault quicker than originally stated. Excellent customer service.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • CasualGamerNixy SFGNixy (@CasualGamerNixy) reported

    @SpawnPointComix @Plusnet Perhaps Plusnet need to rebrand as Minusnet? Jokes aside, that sucks I hope you can find a solution soon, I miss your streams :(

  • chaplainchrisb @chaplainchris (@chaplainchrisb) reported

    @plusnethelp @Plusnet I would like to formally complain about the poor/lack of broadband speed over the past 10 days. I have already had an Openreach engineer loom at the issue. I am now paying for 4G on all devices

  • QGreen43 QueenOfGreen43 🇬🇧🇬🇧 (@QGreen43) reported

    @Plusnet @bt_uk @CompAtSch i've been having this problem for days on/off now, about a week actually

  • realmariazac Maria P. Zacharias (@realmariazac) reported

    @plusnethelp Plusnet just answer the issues I’ve sent rather than sending this waste of my time reply!!! Your service sucks at present & im fuming at the cocky response. Answer the questions raised. Why is ther nothing on your social media platforms advising of your broadband outages????

  • RedJolt Derelict Geodesic Dome☭ (@RedJolt) reported

    @Smokesniper I feel this would be a good feature for all helplines. “Hey, plusnet, turns out that while your systems had caused a really, really stupid problem, it was actually incredibly easy to fix, and I can’t believe you still haven’t got back to me tbh.”

  • AmyTheBee Amy Barnett (@AmyTheBee) reported

    @plusnethelp hi there, I have received an email saying that Plusnet was unable to take a bill from my account but I can’t log in to pay as I’m not with Plusnet anymore. I cancelled before it started because of other issues. The bill is less than £1. Please can you help?

  • realmariazac Maria P. Zacharias (@realmariazac) reported

    @plusnethelp Prospective @Plusnet customers, don’t bother with this broadband provider. Customer service is appalling, online chat is OFFLINE! No surprise. DO NOT CHOOSE PLUSNET AS YOUR INTERNET PROVIDER @virginmedia I will be intouch very soon 😤

  • AdamGill30 Adam Gill (@AdamGill30) reported from Andover, England

    @AndyShuttle @plusnethelp This sounds exactly like my problem with plusnet but I live in Andover, Hampshire. I don’t think it’s a local issue, it seems this is the standard for plusnet. Also causing me issues with homeworking.

  • sjwdy Steve Williams (@sjwdy) reported

    @Plusnet I telephoned customer services last Friday to my wireless signal had dropped dramatically over the last few days. "Angie" said she'd run some tests and that she would have to escalate the problem and that someone would call me. Please advise.

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @mattllewellin Hi there Matthew, I'm sorry to hear you want to leave Plusnet - unfortunately we cannot cancel your account via this channel. You can write to us to cancel here: Plusnet plc, The Balance, 2 Pinfold St. Sheffield, S1 2GU, if you are still unable to get through. - Jess