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Plusnet

Plusnet outages and service status in Andover, England

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Full Outage Map
  • Plusnet generated 0 outage signals in the last 24 hours around Andover, including 0 direct reports.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Andover, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Andover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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Plusnet Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

  • AdamGill30
    Adam Gill (@AdamGill30) reported from Andover, England

    @AndyShuttle @plusnethelp This sounds exactly like my problem with plusnet but I live in Andover, Hampshire. I don’t think it’s a local issue, it seems this is the standard for plusnet. Also causing me issues with homeworking.

  • XXX1v
    Nicholas Hirst BSc, MRes #FBPE (@XXX1v) reported from Winchester, England

    @RobertsonDawn3 @Plusnet Oh no, poor you! Well I suppose you can still tweet though, so not all is lost

  • cjkgal
    Chris (@cjkgal) reported from Alderbury, England

    Two days without WiFi, hardly any social media unless it ate my data quota. Thank you @Plusnet and BT for fixing the fault quicker than originally stated. Excellent customer service.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkHowitt
    GM Mark Howitt (@MarkHowitt) reported

    @Plusnet Having to call again- might be quicker to cancel my dd with you or go to @Ofcom

  • superpaddiepads
    estevén (@superpaddiepads) reported

    @LessGrumpy @virginmedia Whenever I’ve had issues with Virgin it’s never been a UK call centre I’ve spoken to. Tend to avoid now but just left again after a couple of years of thankfully issue free broadband. Moved to PlusNet which is Openreach rebranded but far cheaper.

  • BECCABEAN
    REBECCA (@BECCABEAN) reported

    Confused, you will no longer be providing a service to me and offered me to terminate fee free and move to BT . Attempted to move to BT , who couldn't provide the service I needed so found elsewhere. You're now trying to charge me early termination fee?? Why? @Plusnet

  • jasonFr54781642
    Jason F (@jasonFr54781642) reported

    Trying to cancel my account with #plusnet Internet I was told 20 min wait and got cut off at 14 mins, nightmare #plusnetuk any ideas

  • MelissaByJovi
    Melissa (@MelissaByJovi) reported

    @Plusnet @ThatNeilMartin They asked for an email address. Your lack of email/ticket support is a major reason we left you.

  • jmgrahit26
    James Marshall (@jmgrahit26) reported

    @robsterowski @Plusnet BT/EE/Plusnet broadband went down about/before midnight on Monday/Tuesday. Have you rebooted everything?

  • terminate
    exe | @terminate (@terminate) reported

    Dear Data Protection Officer, (or forward too within 30 days to respond) I am writing to make a subject access request under Article 15 of the UK GDPR and the Data Protection Act 2018. SPECIFICALLY REGARDING EE CONTRACTING AND PARTNERSHIP I request a copy of all personal data you hold about me, covering the entire period I have been your customer. In particular, please include: 1. My account records and account history, including all changes made to my account details, security settings, or registered devices, and the dates of those changes; 2. Records of any SIM changes, SIM swaps, number ports, or new devices added to my account, with dates; 3. Records of any logins or access to my online account, including dates and, where held, locations or IP addresses; 4. My billing records and itemised call/text/data metadata (numbers contacted, dates, durations, data usage) — I am not requesting the content of communications; 5. Records of my contact with your customer services, including notes, call recordings, and webchat or message transcripts; 6. The recipients or categories of recipients to whom my personal data has been disclosed, identified by name where possible, including any third-party contractors, processors, or other organisations, and any recipients outside the United Kingdom, together with the safeguards relied on for any international transfer; 7. The purposes and lawful basis for your processing, and your retention periods. 8. Terms of service updates for me and my account if any or legal binding, the dates they were changed and what specifically was changed on these dates regarding my account or my legal rights 9. PARTNERS AND CONTRACTORS SPECIFICALLY NAMED AND SHARED WITH EE/BT/PLUSNET

  • _Claire_A
    CLAIRE A (@_Claire_A) reported

    Anyone else’s @Plusnet broadband been down for hours? 😑

  • OriginalBigBri
    Bri 💙 (@OriginalBigBri) reported

    @Plusnet I have given them another try. There is no option in the menu for what I need, but the recorded message does say I can go onto your website and raise an online support request. Please give me a link to where I can do this.

  • KevlarBrock
    Kev (@KevlarBrock) reported

    @MarkDavisonUK @EE @Plusnet BTO say everything is good at their end. But then again EE said that too. I’d hate to leave EE to find the same issue (which would suggest BTO)