Plusnet outages and service status in Andover, England

Problems in the last 24 hours in Andover, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Andover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

• 
  Chris (@cjkgal) reported 15 minutes ago from Alderbury, England

  Two days without WiFi, hardly any social media unless it ate my data quota. Thank you @Plusnet and BT for fixing the fault quicker than originally stated. Excellent customer service.

• 
  Adam Gill (@AdamGill30) reported 33 minutes ago from Andover, England

  @AndyShuttle @plusnethelp This sounds exactly like my problem with plusnet but I live in Andover, Hampshire. I don’t think it’s a local issue, it seems this is the standard for plusnet. Also causing me issues with homeworking.

• 
  Nicholas Hirst BSc, MRes #FBPE (@XXX1v) reported 45 minutes ago from Winchester, England

  @RobertsonDawn3 @Plusnet Oh no, poor you! Well I suppose you can still tweet though, so not all is lost

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard Holliday | Author 🇬🇧 (@rjph_author) reported 9 minutes ago

  @Plusnet Thanks! I've switched email addresses but the verification email still never appeared. I now can't log into my Community account (I'd used same username/pw as my Plusnet customer account for ease) and the password reset email isn't appearing. Most confused!

• 
  Abu al-Hinnā Yakub (@RobinWi56161978) reported 9 minutes ago

  @TackJompson @JamieGBarry I just cancelled. **** dancing with these pricks. Nearly same speed with Plusnet and their call centre is in the UK. Cheaper as well. Never going back to Virgin. They’re so bad I’m moving my O2 contracts when they expire as well.

• 
  𝒌𝒆𝒍𝒍𝒊𝒆 ✨ (@kelliemufc) reported 10 minutes ago

  plusnet sucks *** honestly

• 
  Carl French (@18sufc89) reported 13 minutes ago

  @Plusnet why can I go online and get a cheaper offer and also fast product from you’re company after being a customer for 4 years plus

• 
  Jay (@Jason87r) reported 14 minutes ago

  Dear idiots @Plusnet and also @EE as u both have done it this month, if my payment date is set to 6th of month trying to take payment on the 3rd and then restricting services for your **** up won't magically make my money come in 3 days early, both account show 6th so do it!

• 
  GM Mark Howitt (@MarkHowitt) reported 15 minutes ago

  @Plusnet Might be quicker to cancel my DD but let's see if they do- and it's GM Howitt.

• 
  Steve 'beyond the bounds of respectability' (@Stever_wales) reported 24 minutes ago

  @Plusnet i am unable to reach you on your number 03301239123 from abroad. all other UK numbers I have called tonight have been fine, so I know its not network issue my side. every one of your social media channels I try to engage with, tells me to call the number. you need to improve your AI BOT responses, or at least get the customers complaint read.

• 
  The Calmer Llama (@EltontoNick) reported 25 minutes ago

  @Plusnet Seems I can no longer log onto your community site (yes I am a customer) and your password reset doesn't work. Is this another part of the service that you're running down?

• 
  Rob Shelley (@ITVRobShelley) reported 30 minutes ago

  @Plusnet hello! Last week I phoned to say I wanted to stay with your service - now I have a load of texts from you telling me my installation and router are set to happen/arrive - but I’m already installed and have a router…this is surreal

• 
  Cyberax (@CyberaxUK) reported 32 minutes ago

  @Plusnet Hi - As I said in my DM the only option available by that link is a phone call and I can’t do that unless you want to hear someone coughing instead of talking…. Could you escalate to someone who can help please?