Plusnet Outage Report in Andover, Hampshire, England

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Problems in the last 24 hours in Andover, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

1. 

   Internet (68%)

2. 

   Wi-fi (14%)

3. 

   Total Blackout (12%)

4. 

   E-mail (4%)

5. 

   Phone (1%)

6. 

   TV (1%)

Community Discussion

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Plusnet Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

• Chris (@cjkgal) reported 36 minutes ago from Alderbury, England

  Two days without WiFi, hardly any social media unless it ate my data quota. Thank you @Plusnet and BT for fixing the fault quicker than originally stated. Excellent customer service.

• Adam Gill (@AdamGill30) reported 45 minutes ago from Andover, England

  @AndyShuttle @plusnethelp This sounds exactly like my problem with plusnet but I live in Andover, Hampshire. I don’t think it’s a local issue, it seems this is the standard for plusnet. Also causing me issues with homeworking.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• Bramza (@Bramzabog) reported 7 minutes ago

  Why is @Plusnet so bad. Had it for ages and have had non stop issues with it. I could deal with it disconnecting every hour but now I literally have had no interest connection for the past hour. @plusnethelp

• Mrs H (@NinjaHippo) reported 8 minutes ago

  @plusnethelp I have never ever been so dissatisfied with a product or service than with Plusnet. FIRED. @zeninternet here I come.

• Claire Cressy (@ClaireCressy1) reported 10 minutes ago

  @gigaclear any news about connecting #greatdoddington up now all the groundwork’s have been completed? I’m out of contract and Really need to get rid of the terrible plusnet 🙏🏻🙏🏻🙏🏻

• James Heginbottom (@jameshegable) reported 13 minutes ago

  @Plusnet can you help me? My WiFi keeps dropping out while I'm trying to do remote teaching! What am I doing wrong, my hub keeps flashing amber. Is it just because it's busy?

• Daniela Othieno (@eladise) reported 19 minutes ago

  @Plusnet Why is it impossible to contact you? Broadband keeps dropping, no chat facility, waiting on phone for hours. Why are you not employing people to wfh on your chat helpline? I have to wfh and need to sort this out. DM me, this is terrible "service",not good enough.

• IAN TOUGH Eli. (@EliTough) reported 20 minutes ago

  @LozzaFox Plusnet and uk call centres best customer service 5 years in row. Simple.

• Cooley Horsfall (@CooleyHorsfall) reported 20 minutes ago

  @plusnethelp My elderly parents have had no incoming calls to their Plusnet phone for 2 days and cannot get thru' on your helpline. Your 'online' Live Chat service is actually OFFLINE. They are isolated, vulnerable and cut-off. Could you please provide some assistance urgently

• Ad (@sometimesyouwin) reported 23 minutes ago

  @Plusnet so no deals available to keep my custom? Been with you for a few years but don't want to treat me like you do your new customers? Oh and somehow when my current deal ends it will be cheaper for me to pay your standard rates???

• A Non-female Casey 🌹 (@TheAlmightyWord) reported 25 minutes ago

  @SimonLukeJones Plusnet. Our flat also has a somewhat broken BT box but I don't want to get someone out during COVID, as it's stable enough. But tbf the maximum guaranteed speed was about 30 on their biggest package.

• Jade Hodder-Unwin (@leonandmummy) reported 26 minutes ago

  @Plusnet very unhappy customer. Been waiting for a response from plus net or the reward card team since September after they told me 7days. I have been in touch since and still nothing. Think I may have to cancel this time