Plusnet outages and service status in Andover, England

Problems in the last 24 hours in Andover, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Andover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

• 
  Adam Gill (@AdamGill30) reported 21 minutes ago from Andover, England

  @AndyShuttle @plusnethelp This sounds exactly like my problem with plusnet but I live in Andover, Hampshire. I don’t think it’s a local issue, it seems this is the standard for plusnet. Also causing me issues with homeworking.

• 
  Chris (@cjkgal) reported 28 minutes ago from Alderbury, England

  Two days without WiFi, hardly any social media unless it ate my data quota. Thank you @Plusnet and BT for fixing the fault quicker than originally stated. Excellent customer service.

• 
  Nicholas Hirst BSc, MRes #FBPE (@XXX1v) reported 36 minutes ago from Winchester, England

  @RobertsonDawn3 @Plusnet Oh no, poor you! Well I suppose you can still tweet though, so not all is lost

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jaime Dodd (@JDSuker) reported 7 minutes ago

  Try @Plusnet treat their existing customers so much better!

• 
  Andrew Lloyd-Phillips (@lloyd_phil18432) reported 11 minutes ago

  @Plusnet thanks again for cutting our broadband of before the payment date, good customer service NOT 👍

• 
  Craig Jump (@Craig_Jump) reported 13 minutes ago

  How is reporting a line fault for an elderly, vulnerable neighbour a GDPR issue ?, Plusnet refused to take the number and log a fault due to GDPR, I was not asking for any personal info.. just wanted them to log a fault #bonkers #nocommonsense @Plusnet

• 
  Flower Pot (@FlowerP79667758) reported 16 minutes ago

  @WeAreOpenreach Have you actually read my post. ? We have not had a satisfactory response from Plusnet . Can you provide a telephone number for customer services or the appropriate department.

• 
  Hazzy (@HazzyG123) reported 16 minutes ago

  @Plusnet My service is activated, it was sorted Tuesday this week.

• 
  Rosie L (@DONNYDIVArl) reported 16 minutes ago

  So... for the 2nd time in a week @Plusnet @plusnethelp have not got back to me after promising to do so to resolve an account complaint. I'm officially bored. Do I really have to make 8 calls to resolve a very simple issue. 9th looming...

• 
  Damilola 🌺 Arewa (@damstar_) reported 18 minutes ago

  @Plusnet I’m sick of you guys. You can’t help over the phone or nothing what’s this???

• 
  Edward Grefenstette (@egrefen) reported 21 minutes ago

  @Plusnet I tried replying to the open ticket and it says inbox full. Tried calling and over 10 minutes wait. Sorry but this is too bad a start so I'll just cancel my plan.

• 
  Flower Pot (@FlowerP79667758) reported 24 minutes ago

  @Plusnet Day 6 now of no internet. Open-reach dug up the pavement last Wednesday no internet since. We have contacted Open-reach and Plusnet. Told Tuesday is the earliest an engineer can come out. We do everything on line ,banking, health, paying bills etc etc. Communication with family and friends. We have no landline. Through no fault of our own no help from either Open Reach or Plusnet. Our neighbours have not been affected . I am using mobile data but I assume for security reasons I am unable to pay bills via my bank. To be without the internet for so long in this day and age is a serious customer failure and one that should be taken seriously by service providers.

• 
  Damilola 🌺 Arewa (@damstar_) reported 27 minutes ago

  @Plusnet I’m sick of you guys. You can’t help over the phone or nothing what’s this???