Plusnet

Plusnet Outage Report in Andover, Hampshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Andover, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Andover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Andover, Hampshire, England 02/01/2026 21:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

  • cjkgal Chris (@cjkgal) reported from Alderbury, England

    Two days without WiFi, hardly any social media unless it ate my data quota. Thank you @Plusnet and BT for fixing the fault quicker than originally stated. Excellent customer service.

  • AdamGill30 Adam Gill (@AdamGill30) reported from Andover, England

    @AndyShuttle @plusnethelp This sounds exactly like my problem with plusnet but I live in Andover, Hampshire. I don’t think it’s a local issue, it seems this is the standard for plusnet. Also causing me issues with homeworking.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Plusnet Plusnet (@Plusnet) reported

    @chicaceel Thanks Cathy. From looking into this matter further, the block you're seeing isn't something we can remove; as these blocks are to prevent piracy and are outside of our remit to support. I'm really sorry for the inconvenience caused by this. -Tony Plusnet Sheffield

  • Scary_fish Cat. Woman (@Scary_fish) reported

    @Plusnet Thank you. I have emailed a complaint to no avail. Its really causing us problems - we can't use security cameras, Alexa devices or watch TV in different rooms. Not what I pay for.

  • vc61 MrsMartyn (@vc61) reported

    @Plusnet can you please reply to my DM or answer the Help text i sent HOURS ago. We have been with your “service” 2 days, i don’t think we will be seeing a 3rd at this rate!!

  • melanieb_OT Melanie (@melanieb_OT) reported

    @O2 Thanks, I have DM'd. Never had this problem when I joined Vodafone or Plusnet mobile.

  • izzyc_127 IzzyC (@izzyc_127) reported

    @Plusnet my contract ends on the 18th April 2022, please terminate it effective then. My internet is so **** I don't want to pay you another cent.

  • terryajday Terry Day (@terryajday) reported

    @Plusnet absolutely gobsmacked how my Dad a new customer of yours has been treated. Been without Internet since the 14th of February, keep lying and not even calling him back. Absolutely amazes me the awful customer service. #poorcustomerservice #plusnet #newcustomerdontcare

  • WinnDoris doris winn (@WinnDoris) reported

    @plusnethelp Longstanding customer. Signed for new contract in Feb with estimated download speeds of 4-9Mb, 2 emails from PlusNet confirmed this. Now that contract has started got another email from you which now states estimated download speeds of 1-3Mb. Annoyed at untruths.

  • 911Amelia 🩺Nurse Amelia 🏴 🚨 #Whats Your Emergency (@911Amelia) reported

    @DoncasterTSS I contracted phone+ ISP for dad via @MSE_Deals with @Plusnet he's 82. He was offered a connection + hub+ installation (Given 3 optional dates) Now Tom at #PlusNet says dad has to self install and if we wants to cancel he has to phone. He's confused, disgusting.

  • cartoonelli Simon Ellinas (@cartoonelli) reported

    @Plusnet very slow broadband speed today. Can you fix this?

  • Natwatson78 Natalie Watson (@Natwatson78) reported from Whittle-le-Woods, England

    @Plusnet just wondering if services are down please PR6 7FH ?